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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 18627 Views
  • 15 replies
  • 22 likes
  • 18627 Views
  • 15 replies
  • 22 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 7110 Views
  • 18 replies
  • 19 likes
  • 7110 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95674 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95674 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240763 Views
  • 1149 replies
  • 42 likes
  • 240763 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3281 Views
  • 1 replies
  • 2 likes
  • 3281 Views
  • 1 replies
  • 2 likes

Superuser Contribution New Spotify update won't let me pull up my liked songs anymore

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi! Whenever I click a song it plays a completely different song?

Hi! Whenever I click a song it plays a completely different song. I have to click the song I want two times for it to play. I haven’t changed any settings and this just randomly started happening!

  • Visitor
  • Hi! Whenever I click a song it plays a completely different song. I have to click the song I want two times for it to play. I haven’t changed any settings and this just randomly started happening!
  • MihailY
  • Moderator
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

Superuser Contribution Try to play music, player skips 3-5 songs

PlanPremiumCountryUSA DeviceDell PCOperating SystemFirefox My Question or IssueOn both webplayer and the desktop app, I try to play a playlist from the beginning, not on shuffle, but the player will skip over several songs for seemingly no reason - t...

  • Casual Listener
  • Plan Premium Country USA   Device Dell PC Operating System Firefox   My Question or Issue On both webplayer and the desktop app, I try to play a playlist from the beginning, not ...
  • Eni
  • Moderator
  • 375 Views
  • 8 replies
  • 0 likes
  • 375 Views
  • 8 replies
  • 0 likes

Superuser Contribution Shuffle not working in big Liked playlist

I can't play my liked playlist in shuffle when enhanced is active. When I clic "enhanced", the shuffle icon turns grey, I can turn it back to green, but playing starts with the fist song of the playlist, the shuffle icon in the playing song window is...

  • Casual Listener
  • I can't play my liked playlist in shuffle when enhanced is active. When I clic "enhanced", the shuffle icon turns grey, I can turn it back to green, but playing starts with t...
  • Lyubka
  • Moderator
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Autoplay

PlanFreeCountryU.K.DeviceiPhone 11Operating System My Question or IssueNot auto playing when the song has ended when auto play is on . I have recently changed to a new phone but this feature was working on my old phone but not on my new one

  • Visitor
  • Plan Free Country U.K. Device iPhone 11 Operating System     My Question or Issue Not auto playing when the song has ended when auto play is on . I have recently changed to a new ...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Your Library] Playlist boards (grouping playlists)

Would love to be able to add playlists to a "Board" or "Group" (thinking along the lines of adding pins to a board in pinterest) - f.ex., a "Study" group where I can add my various study playlists: lofi, vaporware, classical, etc. & have them organiz...

  • Newbie
  • Would love to be able to add playlists to a "Board" or "Group" (thinking along the lines of adding pins to a board in pinterest) - f.ex., a "Study" group where I can add my various study playlists: l...
  • Eni
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • Desktop
    Your Library
  • 173 Views
  • 1 replies
  • 0 likes

Discover Weekly only (everything else is okay) has no sound

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Superuser Contribution Enhance feature

PlanPremiumCountry: US Device(iPhone 12 proOperating System(iOS 15.4.1) My Question or IssueThe enhanced feature is missing from my library. I uninstalled the app. Then reinstalled it. That didnt work.

  • Casual Listener
  •   Plan Premium Country: US   Device (iPhone 12 pro Operating System (iOS 15.4.1)   My Question or Issue The enhanced feature is missing from my library. I uninstalled the ap...
  • tschimi
  • Newbie
  • 798 Views
  • 3 replies
  • 2 likes
  • 798 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution [Playlists] Playlists that have been restored don't appear on the public profile.

These playlists still exist through search and on my sidebar. However, if someone was to click on my account including myself on the public profile view, the playlists are not there despite being public, would be great to see these appear again.

  • Casual Listener
  • These playlists still exist through search and on my sidebar. However, if someone was to click on my account including myself on the public profile view, the playlists are not there despite being public...
  • AlejaR
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution My public playlist doesn't appear on my profile

PlanPremiumCountryFranceDeviceEvery DeviceOperating SystemEvery Operating system My Question or IssueHello, I have a problem with my public playlist, I made it public and I pressed aswell "add to my profile", I have reinstall my spotify dekstop aswel...

  • Casual Listener
  • Plan Premium Country France Device Every Device Operating System Every Operating system   My Question or Issue Hello, I have a problem with my public playlist, I made it public and I p...
  • Thomas781
  • Casual Listener
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

[LINUX] Cannot transfer local files from Computer to iPhone

PlanPremiumDeviceiPhone 11, HP EnvyOperating SystemIOS 16.1.2, Ubuntu 22.10 My Question or IssueI'm trying to download local files from my computer on to my iPhone. Previously I've done this by syncing directly from Spotify, but that feature has been...

  • Visitor
  • Plan Premium Device iPhone 11, HP Envy Operating System IOS 16.1.2, Ubuntu 22.10   My Question or Issue I'm trying to download local files from my computer on to my iPhone. Previously I'...
  • 176 Views
  • 0 replies
  • 2 likes
  • 176 Views
  • 0 replies
  • 2 likes

Superuser Contribution Playlists

PlanFreeCountryNew Zealand DeviceLenovoOperating System windows 10 I made a playlist a few months ago, can’t remember if I made it public or not but can’t find it anywhere in my account or profile. I remember the name of it though if that helps?haven...

  • Visitor
  • Plan Free Country New Zealand    Device Lenovo Operating System  windows 10   I made a playlist a few months ago, can’t remember if I made it public or not but can’t f...
  • Eni
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clicking on song in album creates playlist instead of playing album (desktop app).

PlanPremiumCountryUSADeviceDell laptopOperating SystemWindows 10 My Question or IssueI have been trying to play an album. I click on the first song and instead of playing the album, Spotify creates a playlist queue of that artist. I did not request f...

  • Casual Listener
  • Plan Premium Country USA Device Dell laptop Operating System Windows 10   My Question or Issue I have been trying to play an album.  I click on the first song and instead of playi...
  • Lyubka
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Your Library] GF's bad music taste session | | history/preference cleanup feature

I'm a senior dev: we as users should be able to have something similar to incognito mode where we can listen to music while the AI preference analyzer is off, history is off, tracks won't show up in the home screen. otherwise personalizing the home p...

  • Casual Listener
  • I'm a senior dev:   we as users should be able to have something similar to incognito mode where we can listen to music while the AI preference analyzer is off, history is off, tracks won't sh...
  • Daniel231
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • Your Library
  • 245 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist (1k+ followers) doesn't show on other accounts

I'm experiencing a severe issue.My long-term playlist, with more than 1k followers, doesn't show on any other account. It appears as public on my own account but no one can access to it, as it shows "private or removed".

  • Regular
  • I'm experiencing a severe issue. My long-term playlist, with more than 1k followers, doesn't show on any other account. It appears as public on my own account but no one can access to it, as it s...
  • Lyubka
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have I been hacked? 100s of new random playlists 😳

premium account with family accountsiPhone 11 All of the sudden I have 100s of playlist of music and artists I don’t listen too. 99% of the play lists only have a few songs in them and they all seem to be same “low-fi” genre. They say they were creat...

  • Visitor
  • premium account with family accounts iPhone 11   All of the sudden I have 100s of playlist of music and artists I don’t listen too. 99% of the play lists only have a few songs in them and the...
  • Yordan
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inappropriate Podcast Suggestions

Spotify Free USA Hello! I only chose to send my version and country because I didn't find the other information relevant. Other people have had similar problems on different devices and even on Spotify Premium. Onto the issue at hand, Spotify has rec...

  • Casual Listener
  •   Spotify Free   USA   Hello!   I only chose to send my version and country because I didn't find the other information relevant. Other people have had similar problems on ...
  • filmul
  • Casual Listener
  • 3924 Views
  • 13 replies
  • 17 likes
  • 3924 Views
  • 13 replies
  • 17 likes

Superuser Contribution Playlist/Album play

PlanPremiumCountryIndia Device(Samsung Galaxy A71, Macbook Pro M1)Operating System(Android 12) My Question or IssueWhen I play any album or playlist or a song from it, next songs are not played from that album or playlist. Adding any song to the queu...

  • Visitor
  • Plan Premium Country India  Device (Samsung Galaxy A71, Macbook Pro M1) Operating System (Android 12)   My Question or Issue When I play any album or playlist or a song from it, n...
  • Yordan
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Where is the Christmas music category under search

I see a ramadan category a pride 365 category etc but no christmas categoryPlanPremiumCountryNetherlandsDevice(laptop/android phone)Operating System(windows 10/android.) My Question or Issue

  • Roadie
  • I see a ramadan category a pride 365 category etc but no christmas category Plan Premium Country Netherlands Device (laptop/android phone) Operating System (windows 10/android.)   My Q...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Superuser Contribution Enhanced feature disable download

PlanPremiumCountrySingaporeDeviceiPhone 13Operating SystemiOS 16.2 My Question or IssueI am having issues downloading my playlist after using the enhanced playlist feature. Existing song became unavailable offline. The download and option (。。。) butto...

  • Newbie
  • Plan Premium Country Singapore Device iPhone 13 Operating System iOS 16.2   My Question or Issue I am having issues downloading my playlist after using the enhanced playlist feature. E...
  • jaymillhouse
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes