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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54632 Views
  • 59 replies
  • 61 likes
  • 54632 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24215 Views
  • 44 replies
  • 28 likes
  • 24215 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120661 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120661 Views
  • 62 replies
  • 48 likes

Superuser Contribution Private session not working

Tracks played during private session, become visible in „recently played” and affect discover weekly/release radar. Those playlist become useless

  • Newbie
  • Tracks played during private session, become visible in „recently played” and affect discover weekly/release radar. Those playlist become useless
  • Joan
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: My Forever Favorites (Share yours with us)

Hi, I can't use this feature. I mean I select song and go share but no image appears for sharing. There is only refresh button. Does somebody has same issue?

  • Newbie
  • Hi,  I can't use this feature. I mean I select song and go share but no image appears for sharing. There is only refresh button. Does somebody has same issue? 
  • Lyubka
  • Moderator
  • 606 Views
  • 6 replies
  • 1 likes
  • 606 Views
  • 6 replies
  • 1 likes

Superuser Contribution Un álbum está mal subido

El álbum Canciones urgentes del artista Silvio Rodríguez, está mal subido a la plataforma ya que las primeras canciones solo tienen una duración de 50 segundos, temas como Sueño de una noche de verano, Causas y Azares, Cómo esperando abril, solo se r...

  • Visitor
  • El álbum Canciones urgentes del artista Silvio Rodríguez, está mal subido a la plataforma ya que las primeras canciones solo tienen una duración de 50 segundos, temas como Sueño de una noche de veran...
  • Lyubka
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alphabetical List

I've been a premium subscriber for 7 years; that's quite a lot of money that I have sent in the direction of your company, and for the bulk of that time I have been very happy with the service, however... The most recent update is nonsensical. The re...

  • Visitor
  • I've been a premium subscriber for 7 years; that's quite a lot of money that I have sent in the direction of your company, and for the bulk of that time I have been very happy with the service, howev...
  • Joan
  • Moderator
  • 1578 Views
  • 12 replies
  • 7 likes
  • 1578 Views
  • 12 replies
  • 7 likes

Solved!! Public playlists I created since August 2021 are not visible to me nor to anyone

Hi, Altough all my playlists are public, the playlists I've created since August 2021 (there are 6 of them) are not visible at the Public Playlists section on my profile page. No one can find them, including me. Why does it happen? thanks Marcelo

  • Casual Listener
  • Hi,   Altough all my playlists are public, the playlists I've created since August 2021 (there are 6 of them) are not visible at the Public Playlists section on my profile page. No one can f...
  • AdamDam
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist hijacked by spotify

I create a playlist of songs I want to hear, but Spotify inserts random songs that aren’t even in my library and plays those instead. How do I get it to let me hear the songs I have chosen and downloaded? I’m on premium plan.

  • Visitor
  • I create a playlist of songs I want to hear, but Spotify inserts random songs that aren’t even in my library and plays those instead. How do I get it to let me hear the songs I have chosen and downlo...
  • Mirons300966
  • Newbie
  • 584 Views
  • 2 replies
  • 1 likes
  • 584 Views
  • 2 replies
  • 1 likes

Superuser Contribution cant change playlist cover

everytime i try to change the playlist's cover image it tells me the picture is too small and it needs to be 300x300 atleast. i tried even 1080x1920 for the sake of it and it still told me it was small. i tried to do a clean reinstall yet it still do...

  • Visitor
  • everytime i try to change the playlist's cover image it tells me the picture is too small and it needs to be 300x300 atleast. i tried even 1080x1920 for the sake of it and it still told me it was sma...
  • AlejaR
  • Moderator
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution hide song (on albums and release rader)

Hope someone can help or Spotify can fix this. When I push hide a song, it still play when I start the album. But at home and in the car. Mostly when I play thought apple carply or thought my sound system. I can see they are hidding but spotify let t...

  • Visitor
  • Hope someone can help or Spotify can fix this. When I push hide a song, it still play when I start the album. But at home and in the car. Mostly when I play thought apple carply or thought my sou...
  • Joan
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Why am I seeing a song that I don't listen too in my monthly summary?

All other places move around but this one song, which I have listened to maybe a few times since its release, stays in the same place. I don't even listen to it.

  • Newbie
  • All other places move around but this one song, which I have listened to maybe a few times since its release, stays in the same place. I don't even listen to it.
  • Amayy
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

music

PlanFreeCountryswedenOperating SystemWindows 10 My Question or Issueso I was lisening to undertale music and then I was starting to lisen to my music list and then undertale music started playing and so I went to a new list and the same thing happene...

  • Newbie
  •   Plan Free Country sweden Operating System Windows 10   My Question or Issue so I was lisening to undertale music and then I was starting to lisen to my music list and then undert...
  • kaworu_bloodpaw
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Library has disappeared as I’ve changed from free to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Taylith
  • Community Legend
  • 201 Views
  • 3 replies
  • 1 likes
  • 201 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why am I only allowed to listen to 'previews' of my playlist songs?

When I paste the link for my Spotify playlist to my Milanote account. it shows just a preview of the songs - not the entire song. Is there a way to fix it? Thanks!

  • Visitor
  • When I paste the link for my Spotify playlist to my Milanote account. it shows just a preview of the songs - not the entire song. Is there a way to fix it? Thanks!
  • Joan
  • Moderator
  • 1210 Views
  • 1 replies
  • 0 likes
  • 1210 Views
  • 1 replies
  • 0 likes

Solved!! Remove or separate playlist help please... has become unusable

PlanPremiumCountryAustraliaDeviceAll devices Hello. I use spotify on a daily basis. It is excellent although I have a couple of related issues. I am indecisive when it comes to choosing new songs so really love the automatic playlists and use them al...

  • Casual Listener
  • Plan Premium Country Australia Device All devices     Hello. I use spotify on a daily basis. It is excellent although I have a couple of related issues. I am indecisive when it come...
  • darkpenguin
  • Visitor
  • 5788 Views
  • 7 replies
  • 2 likes
  • Comedy
    Genius
    genres
    Kids mode
    Playlists
  • 5788 Views
  • 7 replies
  • 2 likes

Superuser Contribution How do I restore removed songs

On multiple occasions I have hit the Remove button and removed songs I want. How do I restore them?

  • Visitor
  • On multiple occasions I have hit the Remove button and removed songs I want. How do I restore them?
  • Eni
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore playlist to an earlier state

I've been trying to ask the chat bot/support thing for help with restoring a playlist to an earlier version. Unfortunately it doesn't seem to work whatsoever as I only get these responses: {$botContext.fallback}Sorry, I could not find anything for th...

  • Casual Listener
  • I've been trying to ask the chat bot/support thing for help with restoring a playlist to an earlier version. Unfortunately it doesn't seem to work whatsoever as I only get these responses: {$botCon...
  • Vasil
  • Moderator
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

One of my playlists is public, but it doesnt show up on my profile

One of my playlists is public, but it doesnt show up on my profile when i check on my friends phone.

  • Visitor
  • One of my playlists is public, but it doesnt show up on my profile when i check on my friends phone.
  • kaworu_bloodpaw
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Help, I've been pranked with the Pornhub theme and would like it removed from my history

So I left my account open and apparently someone played the Pornhub theme enough to make it my top song of the month. When I go to try out Blends with my friendgroup it's now showing up as the first or second song that I contribute, and that's rather...

  • Newbie
  • So I left my account open and apparently someone played the Pornhub theme enough to make it my top song of the month. When I go to try out Blends with my friendgroup it's now showing up as the first ...
  • kaworu_bloodpaw
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

On albums and other playlists, it doesnt show I have liked that song.

When I open an album or a random playlist and see a song in my likes, most of the time it doesnt have the heart anymore. And when I click on the song it says its not liked. But it actually is. If I like it again it will be added twice to my liked son...

  • Visitor
  • When I open an album or a random playlist and see a song in my likes, most of the time it doesnt have the heart anymore. And when I click on the song it says its not liked. But it actually is. If I l...
  • kaworu_bloodpaw
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes