Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Hello, I'm using version 8.8.40.470. I'm wondering what the deal is when I choose a playlist from my library, which I've created, spotify then chooses to play what's called a: Playlist based on your playlist. Why won't it just play the playlist I sel...
Hello, I'm using version 8.8.40.470. I'm wondering what the deal is when I choose a playlist from my library, which I've created, spotify then chooses to play what's called a: Playlist based...
Moderator
480 Views
3 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy23 My Question or IssueYesterday I played a song that comes up quite frequently on my recommended playlist after a certain song, but I forgot to like it or remember the name. But today when I went to hear that s...
Plan Premium Country Device Samsung Galaxy23 My Question or Issue Yesterday I played a song that comes up quite frequently on my recommended playlist after a certain son...
Moderator
283 Views
1 replies
0 likes
Hello, I have accidentally deleted my Shazam playlist and now I cannot add anymore or better it will show the Shazam playlist but there is no song attached. Before I deleted the playlist accidentally, I had the problem was not updating the playlist w...
Hello, I have accidentally deleted my Shazam playlist and now I cannot add anymore or better it will show the Shazam playlist but there is no song attached. Before I deleted the playlist acc...
Moderator
503 Views
1 replies
1 likes
The play queue is nothing but trouble for me. It never works the way I expect, despite having tested its behavior and read multiple articles explaining it.The most recent frustration is when I try to play an album starting on a specific song, it only...
The play queue is nothing but trouble for me. It never works the way I expect, despite having tested its behavior and read multiple articles explaining it. The most recent frustration is when I try ...
Casual Listener
9376 Views
12 replies
5 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
691 Views
4 replies
0 likes
PlanPremiumCountryUnited StatesDevice(iPhone 12 mini, iPad Air 4th Gen, ROG Zephyrus 14)Operating System(iOS 16.5, iOS 16.5.1, Windows 11) My Question or IssueNot a massive issue, but my Daily mixes are different on my phone when compared to my iPad ...
Plan Premium Country United States Device (iPhone 12 mini, iPad Air 4th Gen, ROG Zephyrus 14) Operating System (iOS 16.5, iOS 16.5.1, Windows 11) My Question or Issue Not a massive i...
Moderator
822 Views
4 replies
1 likes
Plan - PremiumCountry - UKOperating System - IOS My Question or Issue - My queue display now shows the artist for the song I have queued rather than the song, how do I change this back?
Plan - Premium Country - UK Operating System - IOS My Question or Issue - My queue display now shows the artist for the song I have queued rather than the song, how do ...
Moderator
302 Views
1 replies
0 likes
You just removed on android the possibility to listen to suggested musics in the suggestions list when you click on "Add to the playlist". Put it back ! It was the best way to discover and add new songs into our personal playlists !
You just removed on android the possibility to listen to suggested musics in the suggestions list when you click on "Add to the playlist". Put it back ! It was the best way to discover and add new so...
Moderator
338 Views
1 replies
0 likes
Hello. My issue is that I've been following Taylor Swift since about 2019 but i accidentally clicked unfollow and now she appears at the top of my recently added artists page as if I've followed her just recently. Now I'm wondering if there's any way...
Hello. My issue is that I've been following Taylor Swift since about 2019 but i accidentally clicked unfollow and now she appears at the top of my recently added artists page as if I've followed her ...
Moderator
435 Views
1 replies
0 likes
PlanPremiumDevicePCOperating SystemWindows 10 64bit My Question or IssueI have so many songs that I liked, if I play 2000th song, when I come back to spotify and double click on Liked songs, the song play but is not scroll down to the song. How can I...
Plan Premium Device PC Operating System Windows 10 64bit My Question or Issue I have so many songs that I liked, if I play 2000th song, when I come back to spotify and double click on ...
Moderator
842 Views
4 replies
0 likes
Plan PremiumCountry Device(iPhone 6)Operating System(iOS)I don’t have data on my phone…weekly ( at random ) my entire library deletes itself and I have to re download all the songs again. I’ve re installed, re set my phone, and without fail I go to p...
Plan Premium Country Device (iPhone 6) Operating System (iOS) I don’t have data on my phone…weekly ( at random ) my entire library deletes itself and I have to re download all ...
Moderator
401 Views
1 replies
0 likes
I use a SD memory card and constantly have this issue. It is a good quality card, I have tried formatting it, I've tried deleting the app and redownloading it, I have no other issues with the memory card and use it for other apps and storage. It take...
I use a SD memory card and constantly have this issue. It is a good quality card, I have tried formatting it, I've tried deleting the app and redownloading it, I have no other issues with the memory ...
Spotify Legend
601 Views
5 replies
0 likes
Plan Free Country US Device Android phone My Issue The queue button won't show up, and whenever I try to go to a specific song in my playlist and listen to it, it only plays a preview. I've tried logging out and back in, un-installing and reinstallin...
Plan Free Country US Device Android phone My Issue The queue button won't show up, and whenever I try to go to a specific song in my playlist and listen to it, it...
Roadie
2189 Views
15 replies
0 likes
PlanPremiumCountryUSADeviceEvery device I useOperating System My Question or IssueWhenever I play a song, no matter what I do spotify will automatically go into autoplay and exit out of whatever album/playlist/daily mix that I am listening to. I'm no...
Plan Premium Country USA Device Every device I use Operating System My Question or Issue Whenever I play a song, no matter what I do spotify will automatically go into autopla...
Moderator
288 Views
1 replies
0 likes
Plan: PremiumCountry: FinlandDevice: (All)Operating System: (All) Issue:I have a playlist with 30 songs. The playlist looks normal on desktop app, android app, and desktop webapp.But when I'm on the mobile webapp or when I'm adding song to the playli...
Plan: Premium Country: Finland Device: (All) Operating System: (All) Issue: I have a playlist with 30 songs. The playlist looks normal on desktop app, android app, an...
Casual Listener
702 Views
4 replies
0 likes
PlanPremium DeviceMacbook Pro M1 Operating SystemmacOS My Question or IssueHow to select multiple playlists? I need that to easily manage a lot of them into folders (e. g. 10+ per folder). In the old design, I could do cmd+select (just like with song...
Plan Premium Device Macbook Pro M1 Operating System macOS My Question or Issue How to select multiple playlists? I need that to easily manage a lot of them into folders...
Casual Listener
1179 Views
2 replies
4 likes
No matter how much I click on the play icon for any song, the song won't play
No matter how much I click on the play icon for any song, the song won't play
Casual Listener
413 Views
2 replies
0 likes
I went to settings and turned on local files. It said it added it to my libary but I can't find it please help.PlanFree Device iphone 12 mini My Question or Issue
I went to settings and turned on local files. It said it added it to my libary but I can't find it please help. Plan Free Device iphone 12 mini My Question or Issu...
Moderator
279 Views
1 replies
0 likes
Probably no surprise but I've been having issues with syncing local files. All of the music I imported seems to appear correctly, but then there's a bunch of songs I don't even have in my library? I tried checking the local folder on my phone, there'...
Probably no surprise but I've been having issues with syncing local files. All of the music I imported seems to appear correctly, but then there's a bunch of songs I don't even have in my library? I ...
Moderator
281 Views
1 replies
0 likes
PlanPremiumCountryFranceDevice(all my android devices samsung s9, xiaomi 13, xiaomi pad 5, one plus 8 pro / my windows 10 computer)Operating System(Android, Windows 10 web app and desktop app) My Question or Issue Hello, I have a problem that is not ...
Plan Premium Country France Device (all my android devices samsung s9, xiaomi 13, xiaomi pad 5, one plus 8 pro / my windows 10 computer) Operating System (Android, Windows 10 web app and deskt...
Moderator
4495 Views
4 replies
4 likes
