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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • Rtychsue
  • Casual Listener
  • 2879 Views
  • 48 replies
  • 2 likes
  • 2879 Views
  • 48 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • deborahajackson
  • Visitor
  • 7464 Views
  • 80 replies
  • 10 likes
  • 7464 Views
  • 80 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files

PlanPremiumCountryPortugalDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI have some local files in the version for desktop, and I create playlists for that files.The problem is: On the desktop version the musics appears and I can he...

  • Regular
  • Plan Premium Country Portugal Device Samsung Galaxy Operating System Android   My Question or Issue I have some local files in the version for desktop, and I create playlists for that ...
  • Ver
  • Spotify Legend
  • 307 Views
  • 5 replies
  • 0 likes
  • 307 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] making sure u dont have the same songs in your playlist

Hey spotify! My name is Jasmine and I think you should add this feature where you have a button that skims through all the songs in your playlist so it could check if you have any of the same selections saved, so it wouldn't play again. This would be...

  • Visitor
  • Hey spotify! My name is Jasmine and I think you should add this feature where you have a button that skims through all the songs in your playlist so it could check if you have any of the same selecti...
  • Elena
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist not appearing on "On Repeat" and "Wrapped" playlists

I've had this problem for over a year now. One of the artists on Spotify (Leslie Odom Jr. to be exact) doesn't show up in my On Repeat playlist or didn't show up on my 2020/2021 Wrapped, even though I've listened to his music very often during that t...

  • Newbie
  • I've had this problem for over a year now. One of the artists on Spotify (Leslie Odom Jr. to be exact) doesn't show up in my On Repeat playlist or didn't show up on my 2020/2021 Wrapped, even though ...
  • Elena
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs play order suddenly not as displayed

I am using Spotify Premium and I have mainly been playing my liked songs on a Windows 10 PC using the Spotify windows app. I sorted my liked songs into Title order and they happily played in the order shown on screen, wherever I started playing from....

  • Regular
  • I am using Spotify Premium and I have mainly been playing my  liked songs on a Windows 10 PC using the Spotify windows app. I sorted my liked songs into Title order and they happily played in th...
  • Ver
  • Spotify Legend
  • 357 Views
  • 4 replies
  • 0 likes
  • 357 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ghost Podcasts reappearing in personal playlists after a year or so, then disappeared again

PlanPremiumCountryViet NamDevice(Dell Inspiron 14 3000)Operating System(Windows 10) My Question or IssueAs shown below, there are several greyed out podcasts (removed/deleted) that aren't supposed to be displayed due to recent UI update removing the ...

  • Regular
  • Plan Premium Country Viet Nam Device (Dell Inspiron 14 3000) Operating System (Windows 10)   My Question or Issue As shown below, there are several greyed out podcasts (removed/deleted...
  • Kiril
  • Moderator
  • 382 Views
  • 10 replies
  • 0 likes
  • 382 Views
  • 10 replies
  • 0 likes

Superuser Contribution [Playlists] Playlist consistency

When I play a playlist, say Rock, occasionally it will go to another playlist of mine and play a random song. Why not be ingenious and allow a person to play a playlist in its entirety. Here is an idea.

  • Visitor
  • When I play a playlist, say Rock, occasionally it will go to another playlist of mine and play a random song. Why not be ingenious and allow a person to play a playlist in its entirety. Here is an id...
  • MafeG
  • Spotify Legend
  • 96 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists greyed out when driving but not with wi-fi

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, so when I drive my playlists all go grey. I can not play any song in any of the playli...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Mario
  • Spotify Legend
  • 265 Views
  • 3 replies
  • 1 likes
  • 265 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlist Radio isn't related to Playlist

I recently noticed that the playlist radio seemed to not be working as intended. I have a playlist that has a bunch of music that's different from the kind of music that I usually listen to, but the radio station only plays music from artists that I ...

  • Casual Listener
  • I recently noticed that the playlist radio seemed to not be working as intended. I have a playlist that has a bunch of music that's different from the kind of music that I usually listen to, but the ...
  • Mario
  • Spotify Legend
  • 388 Views
  • 3 replies
  • 3 likes
  • 388 Views
  • 3 replies
  • 3 likes

Superuser Contribution Getting started finding music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) How do get started finding music on Spotify? I don’t want to chat. I’d just like to listen to music “pretty pleas...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   How do get started finding mu...
  • Mark-Szaszy
  • Casual Listener
  • 87 Views
  • 2 replies
  • 0 likes
  • 87 Views
  • 2 replies
  • 0 likes

Superuser Contribution Removal of Playlist name

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi everybody, what is wrong with the name "memphis rap only"? Spotify keeps deleting all info...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ever...
  • rcorella
  • Casual Listener
  • 808 Views
  • 15 replies
  • 2 likes
  • 808 Views
  • 15 replies
  • 2 likes

Superuser Contribution Can't shuffle entire library on desktop

PlanPremium TrialDeviceMacOperating SystemmacOS My Question or Issue From the dawn of decent music player history (Winamp, 24 years ago), shuffling an entire collection of music has been a core feature of every single player. Spotify doesn't care wha...

  • Newbie
  • Plan Premium Trial Device Mac Operating System macOS   My Question or Issue   From the dawn of decent music player history (Winamp, 24 years ago), shuffling an entire collection of...
  • Ver
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stranges voices/ads playing during songs and while spotify is in the background

Hello! Kinda new here, and while I do use the free version & do realise that there will be the occasional ad between songs- this is just strange! I'm hearing voices...seriously. Short snippets of talking of what some sound like "how to" insurance vid...

  • Casual Listener
  • Hello! Kinda new here, and while I do use the free version & do realise that there will be the occasional ad between songs- this is just strange! I'm hearing voices...seriously. Short snippet...
  • Mario
  • Spotify Legend
  • 8635 Views
  • 16 replies
  • 2 likes
  • Social & Random
  • 8635 Views
  • 16 replies
  • 2 likes

Superuser Contribution Playlist not playing?

Plan: PremiumCountry: CanadaDevice: Samsung Galaxy Tab S7+Operating System: Android My Question or Issue:One of my playlists doesn't play, I cannot even play 1 track from it. It is my largest playlist, and all my smaller ones work fine. I have tried ...

  • Music Fan
  • Plan: Premium Country: Canada Device: Samsung Galaxy Tab S7+ Operating System: Android   My Question or Issue: One of my playlists doesn't play, I cannot even play 1 track from i...
  • Ver
  • Spotify Legend
  • 576 Views
  • 9 replies
  • 0 likes
  • 576 Views
  • 9 replies
  • 0 likes

Superuser Contribution [Your Library] Folders for playlists

I think it would be awesome if users could create folders to sort their playlists into. Counting playlists made by Spotify that I've saved, my own playlists, and playlists friends have made for me, I have over 100, making it super hard to navigate. I...

  • Casual Listener
  • I think it would be awesome if users could create folders to sort their playlists into. Counting playlists made by Spotify that I've saved, my own playlists, and playlists friends have made for me, I...
  • Novy
  • Moderator
  • 121 Views
  • 1 replies
  • 1 likes
  • Your Library
  • 121 Views
  • 1 replies
  • 1 likes

Superuser Contribution Blend is Deleted

PlanPremiumCountryUSADeviceComputer & Google Pixel 4aOperating SystemWindows 10 & Android 11 My Question or IssueThis is for sure like some sort of account issue or something since it is happen on my phone and laptop, but I have provided my technical...

  • Newbie
  • Plan Premium Country USA Device Computer & Google Pixel 4a Operating System Windows 10 & Android 11   My Question or Issue This is for sure like some sort of account issue or s...
  • Alex
  • Moderator
  • 2048 Views
  • 1 replies
  • 0 likes
  • Blend
    Help
  • 2048 Views
  • 1 replies
  • 0 likes

removing multiple albums

how do i remove multiple albums or multiple songs from a playlist ?

  • Music Fan
  • how do i remove multiple albums or multiple songs from a playlist ?
  • Amayy
  • Spotify Star
  • 1093 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 1093 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs liked from mobile app do not show in desktop app until restart

PlanPremiumCountryUSDeviceiPhone 11, MacBook Pro 2019Operating SystemiOS 15, MacOS 10.15.7 My Question or IssueAfter liking a song via the mobile app, the song will not appear in the list of liked songs on the desktop app until it is quit and relaunc...

  • Newbie
  • Plan Premium Country US Device iPhone 11, MacBook Pro 2019 Operating System iOS 15, MacOS 10.15.7   My Question or Issue After liking a song via the mobile app, the song will not appea...
  • Mario
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not playing next song?

So spotify plays the next songs just fine from my playlists but I can no longer write lets say "Infected Mushroom" and press play on first song for it to simply play the next songs after. Instead it finds a random song and this is due to Autoplay whi...

  • Casual Listener
  • So spotify plays the next songs just fine from my playlists but I can no longer write lets say "Infected Mushroom" and press play on first song for it to simply play the next songs after. Instead it ...
  • CarlosE
  • Moderator
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist only working on wifi and not 4G

Hi All im on a premium plan but today my playlists stopped working on data.if turned phon on an off, same with the data.deleted and re installed the app, and still just rolls on the connecting at the bottom of the screencan any one help.

  • Newbie
  • Hi All  im on a premium plan but today my playlists stopped working on data. if turned phon on an off, same with the data. deleted and re installed the app, and still just rolls on the connec...
  • Mario
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 3 likes
  • 212 Views
  • 1 replies
  • 3 likes

[Discover Weekly] not found on Google Assistant

"Hey Google, play Discover Weekly!" This voice command used to play my beloved Spotify-curated "Discover Weekly" playlist. Someone released a shitty techno album under the same name, which will now always be played instead. I know it's a minor thing,...

  • Casual Listener
  • "Hey Google, play Discover Weekly!"   This voice command used to play my beloved Spotify-curated "Discover Weekly" playlist. Someone released a shitty techno album under the same name, which w...
  • danbowden
  • Visitor
  • 189 Views
  • 1 replies
  • 1 likes
  • Discover Weekly
    Google Assistant
    Google Home
    Voice Assistant
  • 189 Views
  • 1 replies
  • 1 likes