Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 241495 Views
  • 77 replies
  • 85 likes
  • 241495 Views
  • 77 replies
  • 85 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Kliko
  • Visitor
  • 98010 Views
  • 207 replies
  • 44 likes
  • 98010 Views
  • 207 replies
  • 44 likes

Superuser Contribution Can't find a selection of recent releases from selected artists

PlanPremiumCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueI can't find the button to open the section with the latest releases of the artists I subscribe to. On the phone, this bell is located immediately on the main screen, I c...

  • Newbie
  • Plan Premium Country Ukraine Device PC Operating System Windows 10   My Question or Issue I can't find the button to open the section with the latest releases of the artists I subscrib...
  • Eni
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back the ability to search our "liked songs" playlist

As of the most recent Spotify updates for iPhone/iPad, we are no longer able to search within our "Liked Songs" playlist. In the past, we could go to the "Liked Songs" playlist, pull down from the top of the screen, and a search bar appeared. This wa...

  • Music Fan
  • As of the most recent Spotify updates for iPhone/iPad, we are no longer able to search within our "Liked Songs" playlist.   In the past, we could go to the "Liked Songs" playlist, pull down fr...
  • Eni
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whenever I try to play music all it does is give me a sample of it. how can I fix it?

PlanFree/PremiumCountry DeviceSamsung Galaxy 9Operating System AndroidMy Question or IssueWhenever I play music it give me a sample not the full song

  • Visitor
  • Plan Free/Premium Country   Device Samsung Galaxy 9 Operating System  Android My Question or Issue Whenever I play music it give me a sample not the full song
  • Dian
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Now Playing reappears when I unmaximize the window after widening My Library

PlanPremiumCountryPolandOperating SystemWindows 11 22H2 22621.2134Spotify version1.2.17.834.g26ee1129 My IssueFor my ease, I'll quote My Library sidebar "modes" from my other post:Spoiler (Highlight to read)A) pictures onlyB) album namesC) album name...

  • Regular
  • Plan Premium Country Poland Operating System Windows 11 22H2 22621.2134 Spotify version 1.2.17.834.g26ee1129   My Issue For my ease, I'll quote My Library sidebar "modes" from m...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Superuser Contribution Dispositivos

Ya borre todas las descargas que tengo de otro celular y solo tengo vinculados dos no descargo mas de 150 canciones y me dice en el otro cel que ya excedí mi límite de 10,000

  • Newbie
  • Ya borre todas las descargas que tengo de otro celular y solo tengo vinculados dos no descargo mas de 150 canciones y me dice en el otro cel que ya excedí mi límite de 10,000
  • Eni
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Everything is gone after update

hello, after my contract with Spotify finishes I used 2 weeks the free version. Now I have premium again but all my old playlists are lost. It’s same email adress, same phone etc. Please help to get my playlists back

  • Visitor
  • hello, after my contract with Spotify finishes I used 2 weeks the free version. Now I have premium again but all my old playlists are lost. It’s same email adress, same phone etc. Please help to get ...
  • Vasil
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Language in Playlists and Categories

PlanPremiumCountrySwitzerland DeviceiPhone, Mac, PCOperating SystemiOs, Win10 My Question or IssueDear Spotify,I'm a Family Premium user since years. Since i shifted in switzerland, i changed the country in my Spotify account (which was a big mistake...

  • Newbie
  • Plan Premium Country Switzerland   Device iPhone, Mac, PC Operating System iOs, Win10   My Question or Issue Dear Spotify, I'm a Family Premium user since years. Since i shifted...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recuperar Playlist / biblioteca

La última vez que inicié sesión con normalidad fue desde Windows 10 en España.Inicio sesión en mi cuenta después de unos años y mi Biblioteca ha sido eliminada. He intentado en varias ocasiones y no hay ninguna Playlist y no consigo recuperarlas.Qued...

  • Visitor
  • La última vez que inicié sesión con normalidad fue desde Windows 10 en España. Inicio sesión en mi cuenta después de unos años y mi Biblioteca ha sido eliminada. He intentado en varias ocasiones y n...
  • Yordan
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore an unliked song?

I accidentally clicked a green heart as my Chill Mix was transitioniing to a new day, I didn't catch what song I had unliked so I'm now not sure what song it was. Is there any way I could recover that song into my list of liked songs or even restore ...

  • Visitor
  • I accidentally clicked a green heart as my Chill Mix was transitioniing to a new day, I didn't catch what song I had unliked so I'm now not sure what song it was. Is there any way I could recover tha...
  • Lime520
  • Newbie
  • 1522 Views
  • 2 replies
  • 0 likes
  • 1522 Views
  • 2 replies
  • 0 likes

Car player automatically plays a playlist I never listen to

PlanPremiumCountryAustralia DeviceMotorolaOperating SystemAndroid My Question or IssueWhen my phone connects to the car player, it automatically plays the 'Todays top Hit' playlist which I never listen to but is always in my playlists at the top of t...

  • Visitor
  • Plan Premium Country Australia  Device Motorola Operating System Android   My Question or Issue When my phone connects to the car player, it automatically plays the 'Todays top Hi...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playing Local files from mac

Duo PremiumUnited StatesMac (Big Sur 11.7.8) /IPhone x New to Spotify. Have 3400 songs in itunes that I would like to play via spotify. Turned on Import local files and I can see them all.I can add them to a new playlist - just fine. When I go to pla...

  • Casual Listener
  • Duo Premium United States Mac (Big Sur 11.7.8) /IPhone x   New to Spotify.  Have 3400 songs in itunes that I would like to play via spotify. Turned on Import local files and I can see t...
  • Yordan
  • Moderator
  • 311 Views
  • 4 replies
  • 0 likes
  • 311 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Local file grayed out on phone

Plan: PremiumCountry: CanadaDevice: Google Pixel 6 Pro My Question or Issue-I went to my desktop and enabled the show local files in my setting. I see the Local File on my desktop Spotify. -I then created a new folder Called Local Spotify and transfe...

  • Casual Listener
  • Plan: Premium Country: Canada Device: Google Pixel 6 Pro   My Question or Issue -I went to my desktop and enabled the show local files in my setting. I see the Local File on my desktop Spot...
  • Yordan
  • Moderator
  • 2152 Views
  • 3 replies
  • 1 likes
  • 2152 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lost playlist when changed credit card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bug Report: Adding songs from shuffled Enhanced Playlist not working

Hi Spotify team!No idea how to report a bug, and I can see I'm not the only one with that issue.So, here goes:I'd like to report a bug on the app for Windows 10 (don't know if it happens on other platforms).I've noticed that playlists can be "Enhance...

  • Casual Listener
  • Hi Spotify team! No idea how to report a bug, and I can see I'm not the only one with that issue. So, here goes: I'd like to report a bug on the app for Windows 10 (don't know if it happens on oth...
  • MihailY
  • Moderator
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bug Report: Liked songs not displayed correctly

Hey community! My likes are not displayed correctly on the Artist page in the Popular list and on the Album page.I see my favorite track in the global playlist of Liked Songs and in Artist->Liked Songs, but the same track is not marked with a heart o...

  • Casual Listener
  • Hey community! My likes are not displayed correctly on the Artist page in the Popular list and on the Album page. I see my favorite track in the global playlist of Liked Songs and in Artist->Li...
  • Alex
  • Spotify Legend
  • 290 Views
  • 2 replies
  • 0 likes
  • bug report
    Favorite Songs
    liked songs
  • 290 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist showing on another profile

I'm the account owner and my Discover Weekly playlist is showing on another profile on my family plan. How do I get it to stop?

  • Casual Listener
  • I'm the account owner and my Discover Weekly playlist is showing on another profile on my family plan. How do I get it to stop?  
  • Alex
  • Spotify Legend
  • 2397 Views
  • 3 replies
  • 0 likes
  • 2397 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution new feature (preview of songs) in discover weekly playlist?

On premium plan, in Austria on an ASUS Zenfone (Android 13).With whatever version of spotify was the current one 2 Weeks ago My Question: 2 Weeks ago there was an new feature in the discover weekly playlist. I was able to hear previews of each song o...

  • Newbie
  • On premium plan, in Austria on an ASUS Zenfone (Android 13). With whatever version of spotify was the current one 2 Weeks ago      My Question:   2 Weeks ago there was an new...
  • OscarDC
  • Moderator
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes

Add songs to the top of the list

PlanPremiumCountryPolandDeviceAllOperating SystemAll My Question or IssueWhy the songs are not always added to the top of the list? It used to work that way, not it does not. It seems you have changed how "recently added" works. I've created a new pl...

  • Music Fan
  • Plan Premium Country Poland Device All Operating System All   My Question or Issue Why the songs are not always added to the top of the list? It used to work that way, not it does not....
  • Amayy
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant delete a segment from my library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently having an issue with deleting segments on the spotify podcasters app. This has...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am cu...
  • MihailY
  • Moderator
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes