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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54597 Views
  • 59 replies
  • 61 likes
  • 54597 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24167 Views
  • 44 replies
  • 28 likes
  • 24167 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120615 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120615 Views
  • 62 replies
  • 48 likes

Superuser Contribution Music is not downloading

My albums are not downloading into my library. Downloads stopped after the first few songs on one album. Any suggestions? I think it's a technical (software) issue that's with my account, but any suggestions/help is welcomed

  • Visitor
  • My albums are not downloading into my library. Downloads stopped after the first few songs on one album. Any suggestions? I think it's a technical (software) issue that's with my account, but any su...
  • Lyubka
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Why does Spotify hate their users?

The "Good Evening" recommended titles are disgusting, I have a hard time believing a human thought this was a good idea. Are you using a flawed AI to design your site? Could you possibly be experiencing industrial espionage? Everyone HATES this, fix ...

  • Casual Listener
  • The "Good Evening" recommended titles are disgusting, I have a hard time believing a human thought this was a good idea.  Are you using a flawed AI to design your site?  Could you possibly ...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Pinned Playlists

I would love if there was a way to pin playlists at the top of the playlists section so you don't have to go searching for ones you really like within all your playlists. I'm always having to scroll through a bunch of playlists to find the one I like...

  • Visitor
  • I would love if there was a way to pin playlists at the top of the playlists section so you don't have to go searching for ones you really like within all your playlists. I'm always having to scroll ...
  • MihailY
  • Moderator
  • 1250 Views
  • 4 replies
  • 3 likes
  • Desktop
    Playlists
  • 1250 Views
  • 4 replies
  • 3 likes

Superuser Contribution My account has stopped updating my "What's new" screen at top right of home

My Spotify has developed this issue where the what's new screen that I would normally refer to to find the newest podcasts from podcasters that I follow has stopped updating completely.It update till about 5pm and then stopped updating and removed po...

  • Casual Listener
  • My Spotify has developed this issue where the what's new screen that I would normally refer to to find the newest podcasts from podcasters that I follow has stopped updating completely. It update ti...
  • Eni
  • Moderator
  • 464 Views
  • 4 replies
  • 0 likes
  • 464 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Queue Missing

Plan: FreeCountry: CanadaDevice: iPhone 12Operating System: iOS 14.7.1 The Queue buttons are missing on my iPhone 12. Yesterday they were there while listening to Podcasts, but sometime after I received a message that my Premium Free Trial had expire...

  • Newbie
  • Plan: Free Country: Canada Device: iPhone 12 Operating System: iOS 14.7.1   The Queue buttons are missing on my iPhone 12. Yesterday they were there while listening to Podcasts, but sometim...
  • SpicyLuckster
  • Visitor
  • 1791 Views
  • 2 replies
  • 0 likes
  • Bug iOS
  • 1791 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do you see the date you added a song to a playlist on a Chromebook?

PlanFreeCountryUSDeviceChromebook My Question or IssueHow do you see the date you added a song onto a playlist on a Chromebook?

  • Casual Listener
  • Plan Free Country US Device Chromebook   My Question or Issue How do you see the date you added a song onto a playlist on a Chromebook?
  • Eni
  • Moderator
  • 81130 Views
  • 11 replies
  • 0 likes
  • 81130 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution [playlists][All platforms] Playlists keeps randomly moving out of folders and into other folders

Plan - PremiumCountry - USA Device - MacBook Pro M1X, Pixel 6 ProOperating System - Mac OS 13 and Android 13 My Question or Issue:The playlists I oraganized keeps moving out of the folders they are in, into a higher level, or to completely random fol...

  • Regular
  • Plan - Premium Country - USA   Device - MacBook Pro M1X, Pixel 6 Pro Operating System - Mac OS 13 and Android 13   My Question or Issue: The playlists I oraganized keeps moving ...
  • murnua
  • Regular
  • 513 Views
  • 5 replies
  • 0 likes
  • folders
    Playlists
  • 513 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists greyed out after installing Spotify on a new pc

After acquiring a new pc I installed Spotify and logged in with my existing account. Lo and behold, all playlists are still there, but many of them are suddenly partly or wholly greyed out. On the old computer these playlists work normally.I tried lo...

  • Newbie
  • After acquiring a new pc I installed Spotify and logged in with my existing account. Lo and behold, all playlists are still there, but many of them are suddenly partly or wholly greyed out. On the ol...
  • Yordan
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play other Playlist

There's a Playlist that I often use that is stuck on repeat. Whenever I try to play another Playlist it only plays the first song then it jumps back to the other Playlist.

  • Visitor
  • There's a Playlist that I often use that is stuck on repeat. Whenever I try to play another Playlist it only plays the first song then it jumps back to the other Playlist.
  • Eni
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution prevent mixed album songs in daily mix

Recently I've discovered some dj mix albums on spotify (Hospital Mixtape: Lens (DJ Mix) for example). It is a dj mix chopped up into separate songs in an album. Because of this the transitions between songs is very abrupt as they continue in the next...

  • Visitor
  • Recently I've discovered some dj mix albums on spotify (Hospital Mixtape: Lens (DJ Mix) for example). It is a dj mix chopped up into separate songs in an album. Because of this the transitions betwee...
  • Dian
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 1 likes
  • 164 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play directly from artist

Subscription: PremiumSystem: Windows 10Country: The Netherlands Hi, I have an issue where I can't play songs directly when selecting an artist or podcast. Playlists work fine. Let's say I want to listen to Guns 'n' Roses. When I go to their page or h...

  • Casual Listener
  • Subscription: Premium System: Windows 10 Country: The Netherlands   Hi, I have an issue where I can't play songs directly when selecting an artist or podcast. Playlists work fine. Let's say ...
  • Yordan
  • Moderator
  • 452 Views
  • 3 replies
  • 2 likes
  • 452 Views
  • 3 replies
  • 2 likes

Just want one playlist.

I just want one playlist on my account, but it keeps bringing back others every now and then. Even after I delete them.

  • Casual Listener
  • I just want one playlist on my account, but it keeps bringing back others every now and then. Even after I delete them.
  • Amayy
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove Unwanted Podcasts

There should be an option to prevent certain podcasts (or all podcasts) from appearing in the Spotify-created playlists, and suggested podcasts on the frontpage. I don't want to see NPR when I go on to Spotify.

  • Regular
  • There should be an option to prevent certain podcasts (or all podcasts) from appearing in the Spotify-created playlists, and suggested podcasts on the frontpage. I don't want to see NPR when I go on ...
  • fitzyy547
  • Newbie
  • 26242 Views
  • 30 replies
  • 65 likes
  • idea
  • 26242 Views
  • 30 replies
  • 65 likes

Superuser Contribution Moving songs around in a playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I bring a single track in my playlist closer to the top?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...
  • MihailY
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify duplicated one of my playlists and now I can't sync between devices

Recently I noticed I have another playlist #2 which I didn't create and now I can't sync between devices. For example, I listen to spotify on my computer and also on my smart tv. Now, neither of them pick up where the other device left off. This used...

  • Regular
  • Recently I noticed I have another playlist #2 which I didn't create and now I can't sync between devices. For example, I listen to spotify on my computer and also on my smart tv. Now, neither of them...
  • RobynK
  • Regular
  • 318 Views
  • 4 replies
  • 0 likes
  • 318 Views
  • 4 replies
  • 0 likes

HELP

How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syst...

  • Newbie
  • How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone.  Plan Free/Premium Country   ...
  • kaworu_bloodpaw
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • Help
  • 166 Views
  • 1 replies
  • 0 likes

Autoplay for Other Devices

I'm flabbergasted by the fact that Spotify recently decided to 'MERGE' the Autoplay toggle. And the fact that it was posted by a moderator with such joy and poise as if it was something that people actually needed. Well, on the contrary, we need to b...

  • Casual Listener
  • I'm flabbergasted by the fact that Spotify recently decided to 'MERGE' the Autoplay toggle. And the fact that it was posted by a moderator with such joy and poise as if it was something that people a...
  • Trusmith
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes