Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303242 Views

96 replies

91 likes

  • 303242 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168070 Views

242 replies

44 likes

  • 168070 Views
  • 242 replies
  • 44 likes

Superuser Contribution AI DJ

Didn't request or want the AI DJ. If Spotify doesn't make it possible to Uninstaller or delete this feature, we will give up our Premium membership.

Visitor

Didn't request or want the AI DJ. If Spotify doesn't make it possible to Uninstaller or delete this feature,  we will give up our Premium membership.   

Joan

Moderator

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Device

I don't know how to remove old devices so now I have a device limit on my downloads. How can I fix that?

Visitor

I don't know how to remove old devices so now I have a device limit on my downloads. How can I fix that?

Eni

Moderator

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution List of artists from liked songs, like pre-2020 Artists tab used to work?

This is the way the Artist tab used to work in 2020 before it became necessary to individually follow each and every single artist - which is a very, very time consuming process. Sorting the liked song by artist doesn't help. I have 100 songs saved f...

Casual Listener

This is the way the Artist tab used to work in 2020 before it became necessary to individually follow each and every single artist - which is a very, very time consuming process. Sorting the liked so...

skepticalnumber

Casual Listener

288 Views

2 replies

0 likes

  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Creating a playlist from a song to a subfolder: why was this feature removed from the mobile app?

PlanPremiumCountryAustraliaOperating SystemAndroid My Question or IssueBefore I could create a playlist from a song and pick a subfolder before creating the playlist. After then I would keep adding songs to the playlist. This easy feature to create a...

Casual Listener

Plan Premium Country Australia Operating System Android   My Question or Issue Before I could create a playlist from a song and pick a subfolder before creating the playlist. After then ...

OscarDC

Moderator

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Actually Alow 30 Minutes of No Ads

Fellow Spotify users have this issue. We receive an ad, seemingly truthful about 30 minutes of no ads. However, just 2-4 songs later, an ad pops up. Mind you that these songs are usually 2-3 minutes long. I find it infuriating that I don't receive wh...

Visitor

Fellow Spotify users have this issue. We receive an ad, seemingly truthful about 30 minutes of no ads. However, just 2-4 songs later, an ad pops up. Mind you that these songs are usually 2-3 minutes ...

StephDelilah

Casual Listener

8745 Views

15 replies

3 likes

  • 8745 Views
  • 15 replies
  • 3 likes

Solved!!Superuser Contribution remove smart shuffle

Im a premium user, and we pay for the subscription to listen to our music the way we want, not to have some ai add random stuff to it and mess up our playlist, the process of switching between them is also extremely tedious and obnoxious because we h...

Casual Listener

Im a premium user, and we pay for the subscription to listen to our music the way we want, not to have some ai add random stuff to it and mess up our playlist, the process of switching between them i...

MattSuda

Spotify Star

2625 Views

8 replies

37 likes

  • 2625 Views
  • 8 replies
  • 37 likes

Superuser Contribution When I make a playlist Public another public playlist from the earliest date goes missing.

I have a years worth of playlists that I made Public, but are now missing. If I remember and put in the exact Playlist title, I can find it, but it does not show up in the Public list. When I find the playlist and go to click on Make Public, it shows...

Casual Listener

I have a years worth of playlists that I made Public, but are now missing. If I remember and put in the exact Playlist title, I can find it, but it does not show up in the Public list. When I find th...

Lyubka

Moderator

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify deleted my playlist

PlanPremiumCountryIndiaDeviceSamsung galaxy m31s My Question or IssueYesterday spotify logged me out if my account. I wasn't able to log in till now. After logging in I noticed that my Playlist which contained over 300 songs has been deleted and my p...

Visitor

Plan Premium Country India Device Samsung galaxy m31s   My Question or Issue Yesterday spotify logged me out if my account. I wasn't able to log in till now. After logging in I noticed t...

Eni

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I try to add a photo to a playlist it says it needs to be at least 300

It says the photo has to be at least 300X300, I have tried multiple photos that are bigger than that and the error message keeps coming

Visitor

It says the photo has to be at least 300X300, I have tried multiple photos that are bigger than that and the error message keeps coming

Alex

Spotify Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reshuffling skips current song

PlanPremiumCountryItalyDeviceSamsung S20Operating SystemAndroid 13 My Question or IssueWhen listening to songs in My Library I will often create a queue, then reshuffle (which smart shuffle has made a pain, but that's another topic) to expand my queu...

Newbie

Plan Premium Country Italy Device Samsung S20 Operating System Android 13   My Question or Issue When listening to songs in My Library I will often create a queue, then reshuffle (whic...

Mahito_M

Visitor

701 Views

3 replies

1 likes

  • 701 Views
  • 3 replies
  • 1 likes

Local files playlist does not appear

PlanPremium FamilyCountryUSADeviceiPhone SE 2022Operating SystemiOS 10 My Question or IssueI am trying to add my local files to Spotify, but the local files playlist doesn’t show up on my account. The Spotify folder shows up in my Files app. I can ad...

Visitor

Plan Premium Family Country USA Device iPhone SE 2022 Operating System iOS 10   My Question or Issue I am trying to add my local files to Spotify, but the local files playlist doesn’t ...

Amay

Spotify Star

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Why does Spotify delete my songs and then not redownload them?

All my songs were deleted and now they won’t redownload. Tried reinstalling the app, deleting cache, turn phone on and off.

Visitor

All my songs were deleted and now they won’t redownload. Tried reinstalling the app, deleting cache, turn phone on and off.

Amay

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use premium resources, like play one song on loop, shuffle and others

When i put my playlist to play i can't shuffle, it goes in a row, i can't play a song once in a loop either, like if i had the spotify free, not the premium one, this is also happening with you guys?

Visitor

When i put my playlist to play i can't shuffle, it goes in a row, i can't play a song once in a loop either, like if i had the spotify free, not the premium one, this is also happening with you guys?

Yordan

Moderator

412 Views

3 replies

0 likes

  • 412 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist icons & users

Recently made a playlist for a palm springs getaway & noticed I couldn't enhance my playlist with more songs. Instead I seen my profile name & a +Spotify name, what does this mean about my playlist? Have I broken a policy? Is it being featured ? Is i...

Music Fan

Recently made a playlist for a palm springs getaway & noticed I couldn't enhance my playlist with more songs. Instead I seen my profile name & a +Spotify name, what does this mean about my pl...

Yordan

Moderator

1983 Views

1 replies

0 likes

icon meanings
Icons
playlist
playlist enhancement
user
  • 1983 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album is removed how kan i change the song to an other album

PlanPremiumCountryNetjerlandsDeviceIphone 14 pro , mac mini, macbookOperating System(iOS 16, mac os 13.4) My Question or IssueSpotify has removed a compilation album its songs are on other albums how can I restore my playlist that he looks at another...

Newbie

Plan Premium Country Netjerlands Device Iphone 14 pro , mac mini, macbook Operating System (iOS 16, mac os 13.4)   My Question or Issue Spotify has removed a compilation album its song...

MihailY

Moderator

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

What does the green dot to the right of episodes mean?

Recently I noticed a green dot to the right of certain episodes and it doesn't let me play them. What does the green dot signify and how can I play the episodes?

Newbie

Recently I noticed a green dot to the right of certain episodes and it doesn't let me play them. What does the green dot signify and how can I play the episodes?

Amay

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Iphone - spotify downloading 567 items

Hi there,when I go into my library on the top it says it is downloading almost 600 items. I never requested this and its not going away. The number keeps changing too.Can anyone help please? Thank you

Visitor

Hi there, when I go into my library on the top it says it is downloading almost 600 items. I never requested this and its not going away. The number keeps changing too. Can anyone help please? Than...

Billy-J

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Too many steps to add music into playlist!

Too many steps to add music into playlist!we need to click"+", and its default to add into Liked music-> Change-> other playlists -> confirm.

Casual Listener

Too many steps to add music into playlist! we need to click"+", and its default to add into Liked music-> Change-> other playlists -> confirm.

Eni

Moderator

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 song Download not Completed 1 Song left, But song not another Download

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Local Files unusable in its current state

PlanPremium CountryCanada DeviceSamsung Galaxy My Question or IssueSo I was going to buy a few new albums like I usually do, decided to try Premium as I've always thought the free experience was awful mostly with it never playing the song or album yo...

Casual Listener

Plan Premium   Country Canada   Device Samsung Galaxy    My Question or Issue So I was going to buy a few new albums like I usually do, decided to try Premium as I've al...

Notgnihtrow

Casual Listener

633 Views

2 replies

0 likes

  • 633 Views
  • 2 replies
  • 0 likes