Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 266021 Views
  • 87 replies
  • 87 likes
  • 266021 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • rolllex
  • Music Fan
  • 126621 Views
  • 218 replies
  • 43 likes
  • 126621 Views
  • 218 replies
  • 43 likes

Superuser Contribution Songs play not in my library

I am a premium customer. When in my library songs suddenly play that are not in the libary (and the heart is not solid showing I didn't like them) Very annoying. Please fix.PlanPremiumCountry USA DeviceSamsung Ultra S21Operating System(iOS 10, Androi...

  • Visitor
  • I am a premium customer.  When in my library songs suddenly play that are not in the libary (and the heart is not solid showing I didn't like them)  Very annoying.  Please fix. Plan ...
  • Skakus
  • Visitor
  • 659 Views
  • 2 replies
  • 0 likes
  • 659 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Separate profiles for music and audio overdue

My Question or IssueI have welcomed the addition of podcasts and audio books very much and consume them on a regular basis. Still music is my number one use case with Spotify.But for me personally music and the other audio content does not mix well w...

  • Regular
  • My Question or Issue I have welcomed the addition of podcasts and audio books very much and consume them on a regular basis. Still music is my number one use case with Spotify. But for me pe...
  • OscarDC
  • Moderator
  • 345 Views
  • 1 replies
  • 1 likes
  • audio book
    podcast
    pollution
  • 345 Views
  • 1 replies
  • 1 likes

Superuser Contribution Issues with local files

PlanPremiumCountryUSADeviceWindows Desktop + Samsung S21 phoneOperating SystemAndroid + Windows 10My Question or IssueIts been about 5 years since I used Spotify, however my family recently upgraded to Premium so I am checking it out again and am hav...

  • Casual Listener
  •   Plan Premium Country USA Device Windows Desktop + Samsung S21 phone Operating System Android + Windows 10 My Question or Issue Its been about 5 years since I used Spotify, however my...
  • AYDARFAN
  • Casual Listener
  • 2495 Views
  • 3 replies
  • 1 likes
  • 2495 Views
  • 3 replies
  • 1 likes

Superuser Contribution Incorrectly labelled albums

PlanPremiumCountryUK DeviceiPhone SE / MacOperating System(iOS 16 My Question or IssueAlbum “untamed culture” by Sunglasses After Dark is a bunch of tracks by a completely different band. His do I report this? also there are a number of incorrectly l...

  • Newbie
  •   Plan Premium Country UK   Device iPhone SE / Mac Operating System (iOS 16   My Question or Issue Album “untamed culture” by Sunglasses After Dark is a bunch of tracks by ...
  • Lyubka
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library Malfunction

Premium PlanCountryNigeria Device(Vivo y1s)Operating System(Android) Question or Issuewhenever I am listening to songs on my Spotify app, be it offline mode or I am streaming at a point it will automatically just stop playing from the background or e...

  • Newbie
  • Premium Plan Country Nigeria  Device (Vivo y1s) Operating System (Android)  Question or Issue whenever I am listening to songs on my Spotify app, be it offline mode or I am streamin...
  • MihailY
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Blends: Exclude Audiobooks

Is there an option to exclude Audiobooks from Blends? I have friends with children and they have a lot of audiobooks in their "Liked"-List. This messes up our Blends. The Blend-Playlist looks like this: Music-Chapter of Audiobook-Music-Chapter of Aud...

  • Newbie
  • Is there an option to exclude Audiobooks from Blends? I have friends with children and they have a lot of audiobooks in their "Liked"-List. This messes up our Blends. The Blend-Playlist looks like th...
  • Zeppelin0
  • Newbie
  • 458 Views
  • 1 replies
  • 2 likes
  • 458 Views
  • 1 replies
  • 2 likes

Superuser Contribution I have reached the maximum number of devices and can no longer download any songs

PlanPremium DevicePCOperating SystemLinux I have reached the maximum number of devices and can no longer download any songs. I have already pressed Logout everywhere in my account several times and it does nothing. What am I doing wrong?

  • Newbie
  • Plan Premium   Device PC Operating System Linux   I have reached the maximum number of devices and can no longer download any songs. I have already pressed Logout everywhere in my a...
  • Yordan
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Add whole discography to playlist

PlanFree/PremiumCountryThe NetherlandsDeviceOnePlus NordOperating SystemiOS My Question or Issue I just started Spotify, yes i am late to the party and just finished selecting my favorite artists in my library. I wanted to create a playlist which con...

  • Casual Listener
  • Plan Free/Premium Country The Netherlands Device OnePlus Nord Operating System iOS    My Question or Issue   I just started Spotify, yes i am late to the party and just fini...
  • GLORYHOLE
  • Casual Listener
  • 1375 Views
  • 3 replies
  • 0 likes
  • 1375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sharing playlist

PlanPremium Duo/FamilyKrajPolandUrządzenieOppoSystem operacyjnyAndroid Moje pytanie lub problemHi All, I have question related to sharing playlist with 3rd users (not under my plan). I want to set up additional shared playlist with my friend. However...

  • Newbie
  •   Plan Premium Duo/Family Kraj Poland Urządzenie Oppo System operacyjny Android   Moje pytanie lub problem Hi All,    I have question related to sharing playlist with...
  • Yordan
  • Moderator
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random songs

Hello! So, I recently made a new playlist called “ⁱ ᵃᵐ ᶜᵘᵖⁱᵈ.” And I play it while I was sleeping, in the morning I recognized it was playing a song that wasn’t apart of the vibe, (love songs), so I looked to see if it was on my playlist and it wasn’...

  • Regular
  • Hello! So, I recently made a new playlist called “ⁱ ᵃᵐ ᶜᵘᵖⁱᵈ.” And I play it while I was sleeping, in the morning I recognized it was playing a song that wasn’t apart of the vibe, (love songs), so I ...
  • 313c2snsvsc3two6dzhp
  • Regular
  • 989 Views
  • 7 replies
  • 0 likes
  • 989 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Discover Weekly] too frequent updates

PlanDuoCountryUSADevice Operating System My Question or IssueFor the last several weeks my Discover Weekly has been updating more than once a week. This week it's updated Friday, Saturday, Sunday, and Monday. Is anyone else seeing this? Any idea how ...

  • Regular
  • Plan Duo Country USA Device   Operating System     My Question or Issue For the last several weeks my Discover Weekly has been updating more than once a week. This week it's ...
  • Houdini
  • Newbie
  • 1469 Views
  • 10 replies
  • 2 likes
  • 1469 Views
  • 10 replies
  • 2 likes

Historical log of playlist privacy settings

I'm trying to find out the history of a playlist that I have. I had thought it was private, but it turned out it was public. Is there a way for me to download the privacy history of the playlists that I've made? PlanPremiumCountryUSDeviceMacbook ProO...

  • Newbie
  • I'm trying to find out the history of a playlist that I have.  I had thought it was private, but it turned out it was public.     Is there a way for me to download the privacy h...
  • Amay
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Oops. I hit the publish button on a playlist of mine by mistake. Can I edit it? It's way too long

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • levitaer
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing of Playlist with "... for MyAccount" does not work

PlanPremiumCountryCountryDevice(any)Operating System(any) My Question or IssueI have a Playlist that is created by Spotify for my... Like Chillout-Mix. This Playlist contents songs that are based on my listened music...A friend, lets call him "Mike"....

  • Regular
  • Plan Premium Country Country Device (any) Operating System (any)   My Question or Issue I have a Playlist that is created by Spotify for my... Like Chillout-Mix. This Playlist contents...
  • Romolusi
  • Regular
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reinstall old playlists

I transferred my old playlist to another device, opening a new account. Then it showed its not available anymore

  • Visitor
  • I transferred my old playlist to another device, opening a new account. Then it showed its not available anymore
  • AlejaR
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily mixes get mixed up

PlanPremiumCountryRomaniaDeviceDesktopOperating SystemWindows 11 My Question or IssueAs can be seen in the screenshot, there is a problem with the daily mixes. In the "Recently played" section, Daily Mix 3 contains the artists "Ad Infinitum, Enemy In...

  • Casual Listener
  • Plan Premium Country Romania Device Desktop Operating System Windows 11   My Question or Issue As can be seen in the screenshot, there is a problem with the daily mixes. In the "Recent...
  • webhacker
  • Newbie
  • 1186 Views
  • 3 replies
  • 3 likes
  • 1186 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Lost "added by" information in public playlist

I changed my public playlist to private, then went back to public and lost the "added by" column. It seems that all the collaborations data in my playlist got lost after changing the playlist from public to private.

  • Regular
  • I changed my public playlist to private, then went back to public and lost the "added by" column. It seems that all the collaborations data in my playlist got lost after changing the playlist from pu...
  • MihailY
  • Moderator
  • 882 Views
  • 9 replies
  • 0 likes
  • 882 Views
  • 9 replies
  • 0 likes

Superuser Contribution How did I get to be a "Top Listener" of a band I don't listen to?

I received an email last night saying "Not only are you awesome, but you're one of Green Day's top listeners on Spotify!" If that's true, Green Day must have barely any fans, because I never listen to Green Day on Spotify. Perhaps this is why Spotify...

  • Music Fan
  • I received an email last night saying "Not only are you awesome, but you're one of Green Day's top listeners on Spotify!" If that's true, Green Day must have barely any fans, because I never lis...
  • DrewRothman
  • Music Fan
  • 2619 Views
  • 2 replies
  • 0 likes
  • 2619 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly influenced by Spotify Duo

Plan: Spotify Duo (for the last 3 weeks, Premium Individual before that for 7 years)Country: GermanyDevice (Operating System):(as this is an account-based topic, this shouldn't matter at all)iPhone XR (iOS 16.6.1)ThinkPad X1 Carbon (Windows 11 Pro Ve...

  • Newbie
  • Plan: Spotify Duo (for the last 3 weeks, Premium Individual before that for 7 years) Country: Germany Device (Operating System): (as this is an account-based topic, this shouldn't matter at all) ...
  • Eni
  • Moderator
  • 400 Views
  • 1 replies
  • 0 likes
  • Discover Weekly
    Recommendations
    spotify duo
  • 400 Views
  • 1 replies
  • 0 likes