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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54597 Views
  • 59 replies
  • 61 likes
  • 54597 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24173 Views
  • 44 replies
  • 28 likes
  • 24173 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120620 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120620 Views
  • 62 replies
  • 48 likes

Superuser Contribution Spotify stops playing particular liked songs?

I’m on iphone and i have lots of liked songs. There are particular songs which I have liked, and while playing they stop at a certain point (different point in each song). The music stops, the timing stops, but the middle button is at pause, as if it...

  • Visitor
  • I’m on iphone and i have lots of liked songs. There are particular songs which I have liked, and while playing they stop at a certain point (different point in each song). The music stops, the timin...
  • user-removed
  • Not applicable
  • 936 Views
  • 7 replies
  • 0 likes
  • 936 Views
  • 7 replies
  • 0 likes

Superuser Contribution Bug with playing songs

I'm a premium user. I can't click play on any songs in my playlist and when I song starts to play it skips through my playlist to a random song. Then the song will play and shuffle to another random song. Then before the song is over it will skip bac...

  • Casual Listener
  • I'm a premium user. I can't click play on any songs in my playlist and when I song starts to play it skips through my playlist to a random song. Then the song will play and shuffle to another random ...
  • MihailY
  • Moderator
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Why is Gladiator by Zayde Wolf unavailable now?

The song 'Gladiator' from Zayde Wolf is currently unavailable and I am very confused because I have been listening to this song for

  • Visitor
  • The song 'Gladiator' from Zayde Wolf is currently unavailable and I am very confused because I have been listening to this song for
  • whydoyoucare
  • Newbie
  • 1218 Views
  • 3 replies
  • 6 likes
  • 1218 Views
  • 3 replies
  • 6 likes

Solved!!Superuser Contribution Local Files Playlist will not update

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI have recently been adding songs to my local files folder, however, the playlist on Spotify refuses to update on my desktop app.I have changed the folder that the music...

  • Regular
  •   Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue I have recently been adding songs to my local files folder, however, the playlist on ...
  • mrvermont
  • Visitor
  • 6663 Views
  • 9 replies
  • 0 likes
  • local file
  • 6663 Views
  • 9 replies
  • 0 likes

Superuser Contribution Random songs are being added to my liked songs without my permission

I have a rather extensive liked songs list. For the last two days every time I open Wpotify 20+ cou try songs are being added to my liked songs. I do not have "enhance" on, and have not messed with any settings. I only have like 3 country songs on my...

  • Casual Listener
  • I have a rather extensive liked songs list. For the last two days every time I open Wpotify 20+ cou try songs are being added to my liked songs. I do not have "enhance" on, and have not messed with a...
  • Musikmistres
  • Casual Listener
  • 294 Views
  • 2 replies
  • 1 likes
  • 294 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist Name Takedown - Every Single Time

Dear Spotify! I keep getting emails that my playlist name and image are being deleted.Every time I put the name and image back, it gets deleted again after a few minutes.The email says: “Hello,We have found the following content to be in violation of...

  • Regular
  • Dear Spotify!  I keep getting emails that my playlist name and image are being deleted. Every time I put the name and image back, it gets deleted again after a few minutes. The email says...
  • kaworu_bloodpaw
  • Roadie
  • 798 Views
  • 15 replies
  • 0 likes
  • 798 Views
  • 15 replies
  • 0 likes

Solved!! Lost podcast "listened to" history and downloads

This morning, I found that one of my podcasts has lost it's entire "Listened To" history, and all episode downloads have disappeared from all devices.This means I've lost a year's worth of history, and can no longer use the "Not Listened" filter to q...

  • Regular
  • This morning, I found that one of my podcasts has lost it's entire "Listened To" history, and all episode downloads have disappeared from all devices. This means I've lost a year's worth of histor...
  • minimax333
  • Regular
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution web player wont let me change playlist pic no matter the size

the error coming up is not true because it says the picture is too small no matter what size i have the picture

  • Casual Listener
  • the error coming up is not true because it says the picture is too small no matter what size i have the picture
  • MihailY
  • Moderator
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Solved!! How do I export my playlists?

The new spotify UI looks like a miserable experience, so I'd like to export my playlists so that I can take them with me to a music-focused app and cancel my premium subscription. How do I this? I've looked in both the desktop and mobile apps and hav...

  • Casual Listener
  • The new spotify UI looks like a miserable experience, so I'd like to export my playlists so that I can take them with me to a music-focused app and cancel my premium subscription. How do I this? I've...
  • kaworu_bloodpaw
  • Roadie
  • 19491 Views
  • 1 replies
  • 4 likes
  • 19491 Views
  • 1 replies
  • 4 likes

Superuser Contribution Unexpected Error!

when i attempt to post my music library to any post i get a html error or i get the unexpected error. Below is the iframe code i am attempting to post in the html window.

  • Visitor
  • when i attempt to post my music library to any post i get a html error or i get the unexpected error.    Below is the iframe code i am attempting to post in the html window.   &nbs...
  • user-removed
  • Not applicable
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily Mixes full of songs I don't like

PremiumIceland Device(iPhone X, Macbook Pro 2015)Operating System(iOS 10.14.6) Hi So my problem is that las year I visited a friend and her full house of children for my vacation. I logged on to Spotify at her house and forgot to log out. No one real...

  • Visitor
  • Premium Iceland   Device (iPhone X, Macbook Pro 2015) Operating System (iOS 10.14.6)   Hi  So my problem is that las year I visited a friend and her full house of children for...
  • sandro_nanava
  • Casual Listener
  • 1062 Views
  • 4 replies
  • 0 likes
  • music
  • 1062 Views
  • 4 replies
  • 0 likes

Superuser Contribution Takedown Notification on My Playlist

PlanPremiumOperating System(iOS 16, Windows 10) My Question or IssueA few hours ago I received an takedown notification via email regarding one of my playlists. The email goes as follows: Hello,We have found the following content to be in violation o...

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  • Casual Listener
  •   Plan Premium Operating System (iOS 16, Windows 10)   My Question or Issue A few hours ago I received an takedown notification via email regarding one of my playlists. The email goe...
  • skyfly24
  • Casual Listener
  • 774 Views
  • 4 replies
  • 2 likes
  • 774 Views
  • 4 replies
  • 2 likes

Superuser Contribution Blend playlist never updates

PlanPremiumCountryIrelandDevice[Multiple]iPhone 11 ProWindows 10Samsung S10Operating SystemiOS 14.17.1, Android Oreo, Windows 10 My Question or IssueMy friend and I have a single Blend playlist. It was created c. 4 weeks ago. It never updates. All of...

  • Regular
  • Plan Premium Country Ireland Device [Multiple] iPhone 11 Pro Windows 10 Samsung S10 Operating System iOS 14.17.1, Android Oreo, Windows 10   My Question or Issue My friend and I hav...
  • unseenlarks
  • Roadie
  • 3167 Views
  • 12 replies
  • 3 likes
  • 3167 Views
  • 12 replies
  • 3 likes

Solved!!Superuser Contribution Song missing from history

I had Spotify on Android phone playing a song (via another song's radio) and I tried to switch playback to my Windows computer (desktop Spotify) but this ended up in an error saying the song is not available. Then the phone proceeded to play next son...

  • Regular
  • I had Spotify on Android phone playing a song (via another song's radio) and I tried to switch playback to my Windows computer (desktop Spotify) but this ended up in an error saying the song is not a...
  • marwis
  • Regular
  • 1034 Views
  • 2 replies
  • 0 likes
  • 1034 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files not showing music from iPhone

I have some mp3 files that I’ve downloaded from my cloud directly to my iPhone storage. So they’re on my device. I turn on the local files setting and they’re still not showing up on my Spotify playlist. The playlist says that files on this device wi...

  • Casual Listener
  • I have some mp3 files that I’ve downloaded from my cloud directly to my iPhone storage. So they’re on my device. I turn on the local files setting and they’re still not showing up on my Spotify playl...
  • Joan
  • Moderator
  • 792 Views
  • 5 replies
  • 0 likes
  • 792 Views
  • 5 replies
  • 0 likes

Solved!! Is "custom order" sorting in the playlist for all users or for 1 device?

I have a playlist and control over it. There are 3 other users (Who also have control). I want to resort my songs, so that we can play it on a custom order, as its our karaoke songs. If I were to spend my next 6 hours sorting the playlist, would it c...

  • Regular
  • I have a playlist and control over it. There are 3 other users (Who also have control). I want to resort my songs, so that we can play it on a custom order, as its our karaoke songs. If I were to spe...
  • MattSuda
  • Spotify Star
  • 1033 Views
  • 1 replies
  • 0 likes
  • 1033 Views
  • 1 replies
  • 0 likes

Song name start with ' (Apostrophe) not showing in On Repeat Playlist

PlanPremium Device(iPhone 11, iPad Pro 2021, PC )Operating System(iOS 16, iPad OS 16, Windows 11,etc.) My Question or IssueI recently been Listening a lot i mean aaa lot, to a song Titled 'tis damn season, by Taylor Swift, but it never make it to my ...

  • Casual Listener
  • Plan Premium   Device (iPhone 11, iPad Pro 2021, PC ) Operating System (iOS 16, iPad OS 16, Windows 11,etc.)   My Question or Issue I recently been Listening a lot i mean aaa lot, ...
  • sultannadhar
  • Casual Listener
  • 247 Views
  • 2 replies
  • 1 likes
  • 247 Views
  • 2 replies
  • 1 likes