Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • gyrtesersfd
  • Casual Listener
  • 72199 Views
  • 63 replies
  • 66 likes
  • 72199 Views
  • 63 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Jayemuller
  • Newbie
  • 36333 Views
  • 58 replies
  • 30 likes
  • 36333 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 132670 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 132670 Views
  • 62 replies
  • 48 likes

Superuser Contribution Help Enhance button not available

Plan PremiumCountry NorwayDevice iPhoneOperating System iOS 15 Enhance was launched several months ago and Norway supposed to be covered. I am still waiting and no Enhance button has shown on my playlists.I really want to test this feature and am won...

  • Regular
  • Plan Premium Country Norway Device iPhone Operating System iOS 15   Enhance was launched several months ago and Norway supposed to be covered. I am still waiting and no ...
  • afireinsideme6
  • Music Fan
  • 17811 Views
  • 52 replies
  • 2 likes
  • 17811 Views
  • 52 replies
  • 2 likes

Superuser Contribution Missing playlists

Plan:Free DeviceRevel V+ 5gOperating System(iOS) My Question or IssueI recently broke my old phone with my old Spotify playlists, I purchased a new phone and signed in but my three playlists ive created have disappeared though the podcasts I've liste...

  • Newbie
  •   Plan: Free   Device Revel V+ 5g Operating System (iOS)   My Question or Issue I recently broke my old phone with my old Spotify playlists, I purchased a new phone and signe...
  • Vasil
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Friend Activity feed playlist behavior

Plan: PremiumCountry: USDevices: macOS, iOS, Windows Based on this thread from last year, it seems a "Public" playlist that hasn't been "added to Profile" should still register as a viewable playlist under the Friend Activity feed (as opposed to show...

  • Casual Listener
  • Plan: Premium Country: US Devices: macOS, iOS, Windows   Based on this thread from last year, it seems a "Public" playlist that hasn't been "added to Profile" should still register as a v...
  • Alex
  • Spotify Legend
  • 509 Views
  • 6 replies
  • 1 likes
  • 509 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Why does a 10000 songs in a playlist limit exist?

At first, sorry for bad grammar etc.Why do we have a 10000 song limit in playlists? Sometimes I want to play my enmtire library on shuffle, so I crated a private playlist with all the songs in my library (which is pretty big). Today I wanted to add s...

  • Visitor
  • At first, sorry for bad grammar etc. Why do we have a 10000 song limit in playlists? Sometimes I want to play my enmtire library on shuffle, so I crated a private playlist with all the songs in my l...
  • HoldSpotAccountable
  • Regular
  • 1334 Views
  • 2 replies
  • 1 likes
  • limit
    Playlists
    songs
  • 1334 Views
  • 2 replies
  • 1 likes

Liked songs not showing in album view

PlanPremiumCountryIsraelDeviceSamsung Galaxy S21Operating SystemAndroid 13, One UI 5.0 My Question or IssueIt appears that some songs don't show as liked or downloaded when I look in their albums, but when I open the somg menu they are liked.This hap...

  • Casual Listener
  • Plan Premium Country Israel Device Samsung Galaxy S21 Operating System Android 13, One UI 5.0   My Question or Issue It appears that some songs don't show as liked or downloaded when I...
  • Shakedtv
  • Casual Listener
  • 578 Views
  • 6 replies
  • 2 likes
  • 578 Views
  • 6 replies
  • 2 likes

Songs previously removed from playlists and liked songs have been re-added

I feel a little like I’m going insane, as I’ve just clocked that loads of songs I’d previously removed from my liked songs have somehow reappeared (same goes for playlists). Does anyone know if this is a platform wide issue or something that can happ...

  • Newbie
  • I feel a little like I’m going insane, as I’ve just clocked that loads of songs I’d previously removed from my liked songs have somehow reappeared (same goes for playlists). Does anyone know if this ...
  • Sebasty
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Attitude from support people is shocking!

I got an email today with a topic "Notice under Spotify Terms and Conditions of Use" and some vague text about violation of the Terms. Then I noticed that my playlist was removed from Spotify - it is only available for me but other followers can't se...

  • Newbie
  • ...iolation of the Terms. Spotify has therefore removed the ability for one or more of your playlists to be available publicly. Spotify reserves all rights under the Terms, the Agreements and applicable l...
  • McLachlan
  • Roadie
  • 373 Views
  • 1 replies
  • 2 likes
  • 373 Views
  • 1 replies
  • 2 likes

Superuser Contribution Local files show as downloaded, says they're not??

Hello!I've been trying to add songs from my PC to my phone, and they do show up on my phone. Artist, album art, everything is there. However, when I try and play it on my phone, it says "File not downloaded"????Control works; I can play them on my PC...

  • Newbie
  • Hello! I've been trying to add songs from my PC to my phone, and they do show up on my phone. Artist, album art, everything is there. However, when I try and play it on my phone, it says "File not d...
  • Yordan
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does my device say I can't download music for offline listening.

I have two devices I downloaded the Spotify app. And both had downloaded music for offline listening, I'm trying to download music for the phone only yet it states I have to delete the music I downloaded onto my tablet.

  • Visitor
  • I have two devices I downloaded the Spotify app. And both had downloaded music for offline listening, I'm trying to download music for the phone only yet it states I have to delete the music I downl...
  • MihailY
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist not displaying on profile

My oldest playlist is not appearing anymore on my public profile. If people want to see it I can only send the link, it just doesn't show on my profile anymore. All my other playlists even the ones I 'Follow' show up.

  • Casual Listener
  • My oldest playlist is not appearing anymore on my public profile. If people want to see it I can only send the link, it just doesn't show on my profile anymore. All my other playlists even the ones I...
  • AssassinsBro
  • Casual Listener
  • 815 Views
  • 2 replies
  • 0 likes
  • 815 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Songs from Artists disapper from my Library

PlanFreeCountryIndiaDeviceAndroid,PCOperating SystemAndroid, Windows, Web My Question or IssueSongs from Artists disappear from my Library. As seen this is one of the screenshot from an Artist. Most of his songs became unavailable.

Screenshot (455).png
  • Visitor
  • Plan Free Country India Device Android,PC Operating System Android, Windows, Web   My Question or Issue Songs from Artists disappear from my Library. As seen this is one of the screens...
  • johannbj
  • Newbie
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution remove old devices offline downloads

I have two phones and 2 PC, and I want to remove all those devices from my account. I'm getting an issue with the new iPhone, which asks me to remove all other devices' offline downloads.

  • Visitor
  • I have two phones and 2 PC, and I want to remove all those devices from my account. I'm getting an issue with the new iPhone, which asks me to remove all other devices' offline downloads.
  • AlejaR
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Can't play reliably on Chromecast

I bought a couple Chromecasts so I could stream Spotify to my speakers in two rooms. When it works, it's great, but I often can't get songs to play. If I try to connect to a device or multi-room group and then play, Spotify often will show that it's ...

  • Newbie
  • I bought a couple Chromecasts so I could stream Spotify to my speakers in two rooms. When it works, it's great, but I often can't get songs to play. If I try to connect to a device or multi-room grou...
  • 162 Views
  • 0 replies
  • 1 likes
  • 162 Views
  • 0 replies
  • 1 likes

BMW Spotify App - Libary does not show any entries

PlanPremiumCountryGermanyDeviceBMW Operating System 7 My Question or IssueFor a few days now, the Libary of the integrated Spotify App in BMW OS7 / iDrive 7is empty.Accessing music through search, "for you", recent songs, etc. still works.But the lib...

  • Casual Listener
  • Plan Premium Country Germany Device BMW Operating System 7   My Question or Issue For a few days now, the Libary of the integrated Spotify App in BMW OS7 / iDrive 7is empty. Accessing m...
  • Tr0y
  • Newbie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app is crashing while clicking on play button

PlanFree/PremiumCountryIndiaDeviceIQOO Z3Operating SystemAndroid 12 My Question or IssueAs soon as click on play button, the app crashes.I have tried troubleshooting at my end as follows:Login, logoutCleared cache files and data files.Reboot deviceFa...

  • Regular
  • Plan Free/Premium Country India Device IQOO Z3 Operating System Android 12   My Question or Issue As soon as click on play button, the app crashes. I have tried troubleshooting at my ...
  • npatelli96
  • Newbie
  • 2951 Views
  • 13 replies
  • 2 likes
  • 2951 Views
  • 13 replies
  • 2 likes

Superuser Contribution como compartir la lista de canciones "me gusta" que no figura como pública

en esa lista no aparecen los tres puntos (...) para buscar como compartirla, tampoco puedo pasarla a lista pública, los ... aparecen al lado de cada canción

  • Visitor
  • en esa lista no aparecen los tres puntos (...) para buscar como compartirla, tampoco puedo pasarla a lista pública, los ... aparecen al lado de cada canción
  • Lyubka
  • Moderator
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

Superuser Contribution release radar doesn't show

'Release radar' playlist that was available under 'made for you' in 'discover more music' disappeared without a trace

  • Visitor
  • 'Release radar' playlist that was available under 'made for you' in 'discover more music' disappeared without a trace
  • Vasil
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

playlist has sub folders.

"colleen' playlist created by me creates songs in a 'sub folder' instead of just being in that playlist like all my others. tried a new playlist and it wont work is there a setting i accidently made?

  • Visitor
  • "colleen' playlist created by me creates songs in a 'sub folder' instead of just being in that playlist like all my others. tried a new playlist and it wont work is there a setting i accidently made?
  • Amayy
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution How i erase a song of my list of songs?

Is possible erase or delete songs that i dont want listen any more of my collection or my biblitec

  • Visitor
  • Is possible erase or delete songs that i dont want listen any more of my collection or my biblitec
  • Amayy
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes