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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302758 Views

96 replies

91 likes

  • 302758 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

166941 Views

238 replies

44 likes

  • 166941 Views
  • 238 replies
  • 44 likes

Solved!!Superuser Contribution [Web Player] Bug: 2 Phantom Entries at Bottom of My Library Sidebar

Plan: FreeDevice: Apple MacBook Air (M1, 2020) (MacBookAir10,1)Operating System: macOS Monterey 12.6.7Browser: Google Chrome Version 115.0.5790.102 (Official Build) (arm64) As in the screenshot, two entries of unknown type appear in my My Library scr...

Music Fan

Plan: Free Device: Apple MacBook Air (M1, 2020) (MacBookAir10,1) Operating System: macOS Monterey 12.6.7 Browser: Google Chrome Version 115.0.5790.102 (Official Build) (arm64)   A...

AzureArmageddon

Music Fan

690 Views

4 replies

0 likes

  • 690 Views
  • 4 replies
  • 0 likes

Superuser Contribution Repeat mode automatically activates.

I have set spotify playlist as a alarm on my android phone and when I play any song or album after it goes on repeat mode automatically, so I have to turn off each day manaully.

Casual Listener

I have set spotify playlist as a alarm on my android phone and when I play any song or album after it goes on repeat mode automatically, so I have to turn off each day manaully.

tonetto_tonetto

Casual Listener

3120 Views

5 replies

1 likes

  • 3120 Views
  • 5 replies
  • 1 likes

Superuser Contribution My smart shuffle is not shuffling songs. Only playing the songs in order

When I use smart shuffle for my likes songs it’s playing the songs in order of most recently added instead of shuffling my 1100 song playlist. Suggestions are still playing but my playlist is not being shuffled at all

Visitor

When I use smart shuffle for my likes songs it’s playing the songs in order of most recently added instead of shuffling my 1100 song playlist. Suggestions are still playing but my playlist is not be...

Alex

Spotify Legend

804 Views

1 replies

0 likes

  • 804 Views
  • 1 replies
  • 0 likes

Superuser Contribution por que se pierde un playlist

tenia mas de 2000 canciones con mis me gusta todos los dias las escuchaba pero hoy sencillamente aparecio en blanco mi biblioteca ,fue a la opcion de recuperar playlist pero me dice que no eh eliminado nada, como esto pasa y que puedo hacer ?

Visitor

tenia mas de 2000 canciones con mis me gusta todos los dias las escuchaba pero hoy sencillamente aparecio en blanco mi biblioteca ,fue a la opcion de recuperar playlist pero me dice que no eh elimina...

Vasil

Moderator

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i make shazam recognize an existing "My Shazam Tracks" playlist?

i have researched multiple users' questions but none of them asking this question so i will;my original (1st) "my shazam tracks" playlist got ignored by shazam (context 1) and a new (2nd) "my shazam tracks" appeared and started adding tracks to it (c...

Regular

i have researched multiple users' questions but none of them asking this question so i will; my original (1st) "my shazam tracks" playlist got ignored by shazam (context 1) and a new (2nd) "my shaza...

elvisisvan

Regular

1360 Views

3 replies

0 likes

Shazam
  • 1360 Views
  • 3 replies
  • 0 likes

Cannot remove a playlist, shows an error

I cannot remove an old bugged playlist. I already removed it earlier, it is gone from the sidebar. But it still shows up on the homepage of all clients.Hitting delete again either gives an error with "something went wrong" or visibly removes the play...

Casual Listener

I cannot remove an old bugged playlist. I already removed it earlier, it is gone from the sidebar. But it still shows up on the homepage of all clients. Hitting delete again either gives an error wi...

Amay

Spotify Star

2892 Views

3 replies

0 likes

  • 2892 Views
  • 3 replies
  • 0 likes

Can't Play Downloaded like Songs When Offline

Can't Play Downloaded like Songs When Offline. Today is july 20 2023. My phone is a samsung. My spotify is 8.8.54.481 and i live to Quebec.

Visitor

Can't Play Downloaded like Songs When Offline. Today is july 20 2023. My phone is a samsung. My spotify is 8.8.54.481 and i live to Quebec.

Amay

Spotify Star

755 Views

4 replies

0 likes

  • 755 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local files not showing up in liked songs

premium plan, poland, iphone 14 with newest ios I purchased a mixtape that's not available on spotify. downloaded it, put it in my spotify folder in local files and it is showing in the app.but when i add it to my liked songs playlist it doesnt show ...

Newbie

premium plan, poland, iphone 14 with newest ios   I purchased a mixtape that's not available on spotify. downloaded it, put it in my spotify folder in local files and it is showing in the app....

Yordan

Moderator

2029 Views

1 replies

0 likes

  • 2029 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue and Add to Queue Disappear on PC

PlanPremiumCountryUnited StatesDeviceAsus Zenbook Pro Operating SystemWindows 10 My Question or IssueI encountered this problem yesterday, and a reinstall seemed to fix it temporarily. However, I am running into this issue again. When I go to my queu...

Newbie

Plan Premium Country United States Device Asus Zenbook Pro  Operating System Windows 10   My Question or Issue I encountered this problem yesterday, and a reinstall seemed to fix ...

Alex

Spotify Legend

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs disappearing from library -reinstalled app and no change

Liked songs disappearing from library -reinstalled Android app on Samsung phone (S21?) and no change.Noticed several weeks ago songs kept disappearing from my library and they are still available in Spotify so there are no rights issues.If this post ...

Casual Listener

Liked songs disappearing from library -reinstalled Android app on Samsung phone (S21?) and no change. Noticed several weeks ago songs kept disappearing from my library and they are still available i...

Eni

Moderator

413 Views

5 replies

0 likes

  • 413 Views
  • 5 replies
  • 0 likes

I can't change the order of the songs

After the recent update, I can't change the order of the songs in the playlist. The pc app is fine, but when I try to change the order in the mobile app, the songs don't appear in the list. For your information, I've already tried reinstalling the ap...

Newbie

After the recent update, I can't change the order of the songs in the playlist. The pc app is fine, but when I try to change the order in the mobile app, the songs don't appear in the list. For your ...

boh-152

Visitor

392 Views

3 replies

0 likes

  • 392 Views
  • 3 replies
  • 0 likes

Superuser Contribution Entire library disapear

Entire library disapear PlanFree/PremiumCountryFrance Device(iPhone 11) My Question or IssueHello, When I reactivated my premium account which just expired, my entire Library (playlist, abonnés, abonnements…) disapeared, it’s all empty like a new acc...

Visitor

Entire library disapear  Plan Free/Premium Country France  Device (iPhone 11)   My Question or Issue Hello,  When I reactivated my premium account which just expired, my...

Yordan

Moderator

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Belge francophone - choix néerlandophones

PlanPremiumCountryBelgiumDeviceSamsungOperating System Android My Question or Issue Belge francophone, j'ai beaucoup plus de propositions en flamand pour les artistes, dernières sorties et podcasts.Y'a t il un moyen de paramétrer ma localisation, qui...

Visitor

Plan Premium Country Belgium Device Samsung Operating System  Android    My Question or Issue   Belge francophone, j'ai beaucoup plus de propositions en flamand pour le...

lobou

Visitor

447 Views

2 replies

1 likes

  • 447 Views
  • 2 replies
  • 1 likes

Superuser Contribution Warum funktioniert "Dir gefällt Folgendes" nich konsistent?

Wenn ich Künstler*innen "folge" erscheint in der Regel ein "Dir gefällt Folgendes" auf der Seite, sobald ich Alben des/der Künstlers/in herunterlade. Das funktioniert aber nicht bei jeder/m Künstler/in. Manchmal fehlt diese Funktion komplett und manc...

Casual Listener

Wenn ich Künstler*innen "folge" erscheint in der Regel ein "Dir gefällt Folgendes" auf der Seite, sobald ich Alben des/der Künstlers/in herunterlade. Das funktioniert aber nicht bei jeder/m Künstler/...

Alex

Spotify Legend

481 Views

3 replies

0 likes

  • 481 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked Songs Accident

PlanPremiumCountryUnited StatesDeviceNew Lenovo Laptop(Dec 2022)Operating SystemWindows 11 My Question or IssueWhile trying to add my liked songs to a playlist I accidentally dragged them into the Liked Playlist, because the songs I had selected were...

Newbie

Plan Premium Country United States Device New Lenovo Laptop(Dec 2022) Operating System Windows 11   My Question or Issue While trying to add my liked songs to a playlist I accidentally...

Dian

Spotify Legend

697 Views

1 replies

0 likes

Library
  • 697 Views
  • 1 replies
  • 0 likes

Music disappearing

Hello everybody! I have noticed that some of my playlists have lost some of the music I have there.Today I was listening some random songs and I heard few songs that it was supposed to be already added on a playlist and I found it wasn't. For a while...

Newbie

Hello everybody!  I have noticed that some of my playlists have lost some of the music I have there. Today I was listening some random songs and I heard few songs that it was supposed to be al...

Mitre226644

Roadie

468 Views

2 replies

0 likes

  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cannot download episodes from a certain podcast. All other podcasts work.

I have not been able to download episodes from China Unscripted. The download circle fails to progress when I click to download or even add it to my episodes. My other podcasts do not suffer from this issue. Is there an issue on my end or possibly th...

Casual Listener

I have not been able to download episodes from China Unscripted. The download circle fails to progress when I click to download or even add it to my episodes. My other podcasts do not suffer from thi...

Novy

Moderator

727 Views

7 replies

0 likes

  • 727 Views
  • 7 replies
  • 0 likes

Superuser Contribution AI DJ

Didn't request or want the AI DJ. If Spotify doesn't make it possible to Uninstaller or delete this feature, we will give up our Premium membership.

Visitor

Didn't request or want the AI DJ. If Spotify doesn't make it possible to Uninstaller or delete this feature,  we will give up our Premium membership.   

Joan

Moderator

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Device

I don't know how to remove old devices so now I have a device limit on my downloads. How can I fix that?

Visitor

I don't know how to remove old devices so now I have a device limit on my downloads. How can I fix that?

Eni

Moderator

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes