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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 76797 Views
  • 61 replies
  • 67 likes
  • 76797 Views
  • 61 replies
  • 67 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 40302 Views
  • 58 replies
  • 30 likes
  • 40302 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 134953 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 134953 Views
  • 62 replies
  • 48 likes

Superuser Contribution Viewing public playlists on your profile

With the new updates, I'm no longer able to fully interact with my public profile on my phone or computer; I'm mostly referring to the fact that your can no longer see exactly what playlists are displayed on your profile without checking them individ...

  • Visitor
  • With the new updates, I'm no longer able to fully interact with my public profile on my phone or computer; I'm mostly referring to the fact that your can no longer see exactly what playlists are d...
  • Joan
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs playlist

PlanPremiumCountryUSDeviceMacbook Pro 2021Operating System13.3.1 I cannot play my "Liked Songs" playlist. When I try, I get this message: "Spotify can't play this right now. If you have the file on your computer you can import it." I looked it up, di...

  • Regular
  • Plan Premium Country US Device Macbook Pro 2021 Operating System 13.3.1   I cannot play my "Liked Songs" playlist. When I try, I get this message:  "Spotify can't play this right ...
  • Dian
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Delete voicemail

Plan PremiumCountry USA Device Samsung Galaxy S22(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android version 1e(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I delete voicemail out of the "local files" on S...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung Galaxy S22 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android version 1e (iOS 10, Android Oreo, Windows 10,etc...
  • Prague
  • Spotify Star
  • 494 Views
  • 3 replies
  • 1 likes
  • 494 Views
  • 3 replies
  • 1 likes

Superuser Contribution Devastated! Huge playlist is gone, over 2000 songs. Took forever to create.

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueI have a playlist with over 2000 songs on it. It's hours and hours of work put in to. Now I can't find it. I'm devastated!!! I logged in to my account and checked Recover ...

  • Regular
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue I have a playlist with over 2000 songs on it. It's hours and hours of work put in to. Now I can...
  • Alex
  • Spotify Legend
  • 400 Views
  • 8 replies
  • 0 likes
  • 400 Views
  • 8 replies
  • 0 likes

Is there a limit to the amount of playlists someone can save?

I noticed that whenever I try to save a playlist to my library, I get an error message. I tried several methods to bypass this (using the browser and app, and the only one that worked was removing other playlists from my library. Saving songs and alb...

  • Newbie
  • I noticed that whenever I try to save a playlist to my library, I get an error message. I tried several methods to bypass this (using the browser and app,  and the only one that worked was remov...
  • Prague
  • Spotify Star
  • 471 Views
  • 1 replies
  • 2 likes
  • Playlists
  • 471 Views
  • 1 replies
  • 2 likes

Album artwork not showing on iPhone

PlanPremiumCountryUnited KingdomDeviceiPhone 8 and MacOS Operating System(iOS 16) My Question or Issue When playing a song from a local file on my iPhone, the artwork does not appear, instead showing a grey box with the note icon in the middle. Howev...

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone 8 and MacOS  Operating System (iOS 16)   My Question or Issue   When playing a song from a local file on my iPhone, the art...
  • Prague
  • Spotify Star
  • 492 Views
  • 1 replies
  • 1 likes
  • 492 Views
  • 1 replies
  • 1 likes

Unable to download music on phone added on PC exported via Audacity

PlanPremiumCountryPakistanDeviceLenovo Ideapad Flex 5/Pixel 4XLOperating SystemWindows 11/Android 13 My Question or IssueI am able to download mp3 files on my phone that have been added locally to playlists from my laptop. However, if I add my own au...

  • Newbie
  • Plan Premium Country Pakistan Device Lenovo Ideapad Flex 5/Pixel 4XL Operating System Windows 11/Android 13   My Question or Issue I am able to download mp3 files on my phone that have...
  • Prague
  • Spotify Star
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Superuser Contribution A podcast I don't follow keeps showing up on Good morning.

I don't follow this podcast and only listened to a few minutes of one episode. Since then, it keeps coming up under my Good Morning/Afternoon section every time the creator uploads a new episode. I've already spoken to an associate and they've done n...

  • Newbie
  • I don't follow this podcast and only listened to a few minutes of one episode. Since then, it keeps coming up under my Good Morning/Afternoon section every time the creator uploads a new episode. I'v...
  • MihailY
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I remove a podcast from my playlist?

PlanFree/PremiumCountryUSDevice(iPhone 7, Desktop)Operating System(iOS 10, Windows 10) My Question or IssueHow do I remove a podcast from my playlist?? I found a song as a podcast, added it to my playlist, and now I can't remove it? Please help

  • Casual Listener
  • Plan Free/Premium Country US Device (iPhone 7, Desktop) Operating System (iOS 10, Windows 10)   My Question or Issue How do I remove a podcast from my playlist?? I found a song as a po...
  • MihailY
  • Moderator
  • 44370 Views
  • 23 replies
  • 1 likes
  • 44370 Views
  • 23 replies
  • 1 likes

Solved!!Superuser Contribution Why only 180/1000+ songs show when I try to do account liked restore?

I deleted my liked playlist twice by mistake, one time it was restored and I had over 1k liked songs, the next time when I tired to restore only 180 liked were able to be restored.

  • Casual Listener
  • I deleted my liked playlist twice by mistake, one time it was restored and I had over 1k liked songs, the next time when I tired to restore only 180 liked were able to be restored.
  • MihailY
  • Moderator
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Playlist that I followed yesterday got changed.

Yesterday I followed playlist (it was called House Mix) and it was fire. I was stoked that I found it and super enjoyed listnening to it. Today I came back and half the songs are replaced and the order is all different and it is all ruined. I despera...

  • Visitor
  • Yesterday I followed playlist (it was called House Mix) and it was fire. I was stoked that I found it and super enjoyed listnening to it. Today I came back and half the songs are replaced and the ord...
  • Amayy
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

The quene is broken

The quene is broken. When I swipe to quene a song, a different song plays. Also, it is beyond ridiculous that there is no where to talk to someone about this

  • Visitor
  • The quene is broken. When I swipe to quene a song, a different song plays. Also, it is beyond ridiculous that there is no where to talk to someone about this 😭😭😭😭
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Why doesn't my playlist shoe up on my profile?

My main spotify playlist isn't showing up on the main page of spotify or in my library. Even though I made it

  • Visitor
  • My main spotify playlist isn't showing up on the main page of spotify or in my library. Even though I made it
  • kaworu_bloodpaw
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Stop Forcing me to listen to stuff i dont care for

I'm a new spotify artist and I cant even enjoy my own album on spotify.What the **bleep** is going on with this forced SUGGESTED SONG FOR YOU?My playlist has 25 songs.. All from my own album.. I click on my own Artist Page (Chris Dravend) and instead...

  • Visitor
  • I'm a new spotify artist and I cant even enjoy my own album on spotify. What the **bleep** is going on with this forced SUGGESTED SONG FOR YOU? My playlist has 25 songs.. All from my own album..&nb...
  • Bigtweeter
  • Newbie
  • 508 Views
  • 2 replies
  • 3 likes
  • 508 Views
  • 2 replies
  • 3 likes

Superuser Contribution Saving Playlists by Spotify

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy Note 20 Ultra/Dell 15-3000/Dell 15-7000 2 in 1/Onkyo TX-NR6050/Samsung SU50TU8000FXZA (app)Operating SystemAndroid/Win10/Win11/Onkyo AVR UI/Tizen My Question or IssueGreetings, I have a question about savi...

  • Gig Goer
  • Plan Premium Country U.S.A. Device Samsung Galaxy Note 20 Ultra/Dell 15-3000/Dell 15-7000 2 in 1/Onkyo TX-NR6050/Samsung SU50TU8000FXZA (app) Operating System Android/Win10/Win11/Onkyo AVR UI/...
  • MihailY
  • Moderator
  • 3689 Views
  • 4 replies
  • 1 likes
  • 3689 Views
  • 4 replies
  • 1 likes

Is there anyway to recover a deleted playlist? I did not intend to delete

I guess I accidently deleted one of my playlists even though I dont recall doing so! In any event, the playlist I made is no longer in my library. Is there anyway to recover the playlist? Of course I could always make it again, but I dont remember al...

  • Visitor
  • I guess I accidently deleted one of my playlists even though I dont recall doing so! In any event, the playlist I made is no longer in my library. Is there anyway to recover the playlist? Of course I...
  • Prague
  • Spotify Star
  • 219 Views
  • 1 replies
  • 1 likes
  • 219 Views
  • 1 replies
  • 1 likes

Superuser Contribution why is my phone not DL all of the songs in the local files playlist

The songs work on the pc, but won't download onto the phone. The other songs in the playlist are downloading though.DL = downloading

  • Newbie
  • The songs work on the pc, but won't download onto the phone. The other songs in the playlist are downloading though. DL = downloading
  • Lyubka
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't find saved episodes

I like to save some specific podcast episodes so I can listen to them later (without downloading them). However I don't know where to find them later when I want to listen to them! Premium account, android phone, UK

  • Casual Listener
  • I like to save some specific podcast episodes so I can listen to them later (without downloading them). However I don't know where to find them later when I want to listen to them!   Premium a...
  • Xazooxazoo
  • Casual Listener
  • 7469 Views
  • 2 replies
  • 0 likes
  • 7469 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why is my playlist missing??

I created playlist like year ago, everything was fine, i had around 500 fav sounds and for some reason it just disappered. Can i recover /backup this playlist somehow without spending hours on creating this again?

  • Visitor
  • I created playlist like year ago, everything was fine, i had around 500 fav sounds and for some reason it just disappered. Can i recover /backup this playlist somehow without spending hours on creati...
  • Lyubka
  • Moderator
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution recomended songs premium account

I have a playlist on my premium account, which keeps getting recomended songs on it all the time, interrupting my listening greatly. Other playlists do NOT have this issue, is there a setting im missing somewhere?

  • Visitor
  • I have a playlist on my premium account, which keeps getting recomended songs on it all the time, interrupting my listening greatly. Other playlists do NOT have this issue, is there a setting im miss...
  • MihailY
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes