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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303447 Views

96 replies

91 likes

  • 303447 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168752 Views

242 replies

44 likes

  • 168752 Views
  • 242 replies
  • 44 likes

Superuser Contribution Enhanced turned off, but songs still being added

PlanPremiumCountryUnited StatesDeviceCustom-built desktopOperating SystemWindows 10 My Question or IssueWhen I open spotify on my computer, it instantly adds like two dozen songs to one of my playlists. The "Date Added" for all these songs will say s...

Newbie

Plan Premium Country United States Device Custom-built desktop Operating System Windows 10   My Question or Issue When I open spotify on my computer, it instantly adds like two dozen s...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Superuser Contribution Name of the song in the wrong letter when playlist is in alphabetical order

PlanPremiumCountryUnited KingdomDeviceIPhone 12 ProOperating SystemIOS 16.5.1(c) My Question or IssueI made my playlist and put it in alphabetical order and there is only one song that I believe is not in the correct letter, the song "The Beach" by t...

Newbie

Plan Premium Country United Kingdom Device IPhone 12 Pro Operating System IOS 16.5.1(c)   My Question or Issue I made my playlist and put it in alphabetical order and there is only one...

Alex

Spotify Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Unable to download music

So I made some songs and I wanted to sync my phone to my computer so I can download the songs on my computer to my phone so I can listen to them through my phone but it keeps downloading only like 12 songs from them and I have 116 songs I made so idk...

Visitor

So I made some songs and I wanted to sync my phone to my computer so I can download the songs on my computer to my phone so I can listen to them through my phone but it keeps downloading only like 12...

Billy-J

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Can I hear my fav genres on automated feed?

PlanPremiumCountry United States (California)DeviceiPhone 14Operating SystemiOS 16.5.1My Question or IssueWhat's the best way to have Spotify learn all of my favorite genres and play these randomly on a channel? There are channels like More of What Y...

Newbie

Plan Premium Country  United States (California) Device iPhone 14 Operating System iOS 16.5.1 My Question or Issue What's the best way to have Spotify learn all of my favorite genres an...

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Audiobooks on home page in wrong language

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueSee image, GUI language and audiobooks language do not match.

Casual Listener

  Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue See image, GUI language and audiobooks language do not match.

aniareo

Newbie

5837 Views

1 replies

0 likes

bug
  • 5837 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why is my discover weekly made for someone else?

PlanPremiumCountryNetherlands Device(iPhone 12)Operating SystemiOS My Question or IssueMy discover weekly is made for a friend of mine, instead of for me. Is this a feature or bug? The name mentioned is not from my account, nor is the picture.

Casual Listener

  Plan Premium Country Netherlands  Device (iPhone 12) Operating System iOS    My Question or Issue My discover weekly is made for a friend of mine, instead of for me. ...

Alex

Spotify Legend

1502 Views

3 replies

1 likes

  • 1502 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local files not appearing in library ios

Turned on local files option in settings but it’s not appearing in library PlanPremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Turned on local files option in settings but it’s not appearing in library  Plan Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10...

Alex

Spotify Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing Local files from mac

Duo PremiumUnited StatesMac (Big Sur 11.7.8) /IPhone x New to Spotify. Have 3400 songs in itunes that I would like to play via spotify. Turned on Import local files and I can see them all.I can add them to a new playlist - just fine. When I go to pla...

Casual Listener

Duo Premium United States Mac (Big Sur 11.7.8) /IPhone x   New to Spotify.  Have 3400 songs in itunes that I would like to play via spotify. Turned on Import local files and I can see t...

Yordan

Moderator

1199 Views

4 replies

0 likes

  • 1199 Views
  • 4 replies
  • 0 likes

How to get count by artist

PlanPremiumDeviceAllOperating SystemAll My Question or IssueSpotify used to have the option to see all artists that you've liked music for, which you could then sort by 'count', showing how many songs by each artist you've liked. Now, there doesn't s...

Newbie

Plan Premium Device All Operating System All   My Question or Issue Spotify used to have the option to see all artists that you've liked music for, which you could then sort by 'count', ...

MauriceMV

Spotify Star

1316 Views

1 replies

0 likes

  • 1316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts Hosted by Spotify (Megaphone) Will Not Play

PlanPremiumCountryUnited StatesOperating SystemAndroid AND Windows 11TroubleshootingApp updated, cache & data deleted, hard restart, phone restartTimeOngoing for weeksIssueEntire libraries of certain podcasts will not play. Thus far it seems exclusiv...

Casual Listener

Plan Premium Country United States Operating System Android AND Windows 11 Troubleshooting App updated, cache & data deleted, hard restart, phone restart Time Ongoing for weeks Issue E...

MihailY

Moderator

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Library search doesn’t respond

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 16.2 My Question or IssueLibrary search needs to be opened and closed 3 times in order for it to start generating results.

Casual Listener

  Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 16.2   My Question or Issue Library search needs to be opened and closed 3 times in order for it to start gen...

Eni

Moderator

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Storage isues after mobile restatr

PlanPremiumCountryCzech republicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueHi, after i restart my phone, the storage changes from SD card to the internal. When I switch the storage back, all my downloaded music is gone and I need...

Newbie

Plan Premium Country Czech republic Device Samsung A40 Operating System Android 11   My Question or Issue Hi, after i restart my phone, the storage changes from SD card to the internal...

OscarDC

Moderator

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Niche Mixes: a collection of tracks I've already heard

I genuinely appreciate the concept behind Niche Mixes, as it offers a genre cluster based on my preferences, enabling me to explore and discover new music.However, there are a couple of issues that I've encountered:The mobile version (for Android) of...

Regular

I genuinely appreciate the concept behind Niche Mixes, as it offers a genre cluster based on my preferences, enabling me to explore and discover new music. However, there are a couple of issues that...

Project32

Newbie

1387 Views

2 replies

2 likes

  • 1387 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Discover weekly playlist not working

PlanPremiumCountryItalyDeviceiPhone 13 ProOperating System16.6 My Question or IssueMy Discover weekly playlist does not load at all when i try to open it.

Regular

Plan Premium Country Italy Device iPhone 13 Pro Operating System 16.6   My Question or Issue My Discover weekly playlist does not load at all when i try to open it.

mauroficorella

Regular

1329 Views

7 replies

0 likes

  • 1329 Views
  • 7 replies
  • 0 likes

Superuser Contribution If I delete my spotify account, will my songs still be visible on a Blend Playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Leeleex0

Newbie

1644 Views

4 replies

0 likes

  • 1644 Views
  • 4 replies
  • 0 likes

How do I remove a duplicated single

Is it possible to remove a duplicated single? On some devices there is just one and on others two. Any help would be much appreciated. https://open.spotify.com/artist/7gkkGgqdDjodQ8PAcNbFaW?si=WWaOw-kxSFCxPUOFe_VUpw

Casual Listener

Is it possible to remove a duplicated single?  On some devices there is just one and on others two. Any help would be much appreciated.    https://open.spotify.com/artist/7gkkGgqdDj...

Amay

Spotify Star

441 Views

3 replies

0 likes

  • 441 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover weekly from followed friends not updating each week

Plan: PremiumCountry: Nepal Device Macbook Pro late 2019Operating SystemMac OS ventura. My Question or IssueDiscover weekly from followed friends not updating each week. This is is not specific to a single friend but all my friends. Although the Date...

Casual Listener

Plan: Premium Country: Nepal   Device Macbook Pro late 2019 Operating System Mac OS ventura.   My Question or Issue Discover weekly from followed friends not updating each week...

mumiukaz

Visitor

959 Views

4 replies

0 likes

  • 959 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Local Files not showing album covers on desktop

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueThe album covers for the local files are not showing up, but only on the desktop app. I tried the version of the microsoft store and the one on the official website, but none of t...

Casual Listener

Plan Premium Device Desktop Operating System Windows 10   My Question or Issue The album covers for the local files are not showing up, but only on the desktop app.  I tried the ver...

Alex

Spotify Legend

1379 Views

5 replies

0 likes

  • 1379 Views
  • 5 replies
  • 0 likes

Superuser Contribution Option to remove Hide this song

I think there should be an option in settings to hide the "hide this song" feature.I keep on misclicking it on rides when trying to add the song to a playlist and it's gettin go my nerves.Or is there a way to see all your allocated hidden songs into ...

Visitor

I think there should be an option in settings to hide the "hide this song" feature. I keep on misclicking it on rides when trying to add the song to a playlist and it's gettin go my nerves. Or is t...

JohnnyRingo

Newbie

1198 Views

4 replies

2 likes

  • 1198 Views
  • 4 replies
  • 2 likes

Remove songs

It does not work to remove songs from my playlist

Visitor

It does not work to remove songs from my playlist

Amay

Spotify Star

685 Views

2 replies

0 likes

  • 685 Views
  • 2 replies
  • 0 likes