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Please see below the most popular frequently asked questions.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 76961 Views
  • 61 replies
  • 67 likes
  • 76961 Views
  • 61 replies
  • 67 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 40552 Views
  • 58 replies
  • 30 likes
  • 40552 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 135064 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 135064 Views
  • 62 replies
  • 48 likes

Superuser Contribution Offline mode

Hello! I have such a problem that I have downloaded the music, but if I put it in offline mode, it shows as if the music is not downloaded! (We are in a family package!)

  • Casual Listener
  • Hello! I have such a problem that I have downloaded the music, but if I put it in offline mode, it shows as if the music is not downloaded! (We are in a family package!)
  • AlejaR
  • Moderator
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Superuser Contribution Search is not getting saved in macOS

PlanPremiumCountrySwitzerlandDeviceMacBook Pro 14 Late 2021Operating SystemMac OS Monterey 12.6.2 My Question or IssueI have the Problem, that things that I searched for are not getting saved in Recent search. Only one Songs was saved in Recent searc...

  • Regular
  •   Plan Premium Country Switzerland Device MacBook Pro 14 Late 2021 Operating System Mac OS Monterey 12.6.2   My Question or Issue I have the Problem, that things that I searched ...
  • leoals
  • Gig Goer
  • 427 Views
  • 9 replies
  • 0 likes
  • 427 Views
  • 9 replies
  • 0 likes

Solved!! this is an 'update?'

it was fine as it was. (emphasis on fine but eh) for future reference; if you're gonna 'update' then an update would be nice.cos rn the ui is even worse, the suggestions seem worse... what did you actually update?updates are meant to.. yknow... updat...

  • Casual Listener
  • it was fine as it was. (emphasis on fine but eh)   for future reference; if you're gonna 'update' then an update would be nice. cos rn the ui is even worse, the suggestions seem worse... what...
  • Jre408707
  • Newbie
  • 256 Views
  • 1 replies
  • 2 likes
  • 256 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Stuck on album

PlanPremium DuoCountryUSAApp Version 8.8.30.499DeviceiPhone 12 miniOperating SystemiOS 16.4.1 My Question or IssueYesterday Spotify suddenly only plays one song from an album, then continues to play from the previous album. I’ve tried clicking play o...

  • Casual Listener
  • Plan Premium Duo Country USA App Version 8.8.30.499 Device iPhone 12 mini Operating System iOS 16.4.1   My Question or Issue Yesterday Spotify suddenly only plays one song from an alb...
  • AlejaR
  • Moderator
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Cannot delete folder without deleting playlists within

On windows, newest Spotify version at time of writing I messed around with creating some folders. Apparently, that was a huge mistake, because I am unable to get the playlists out of folders. I've tried dragging them out, which does nothing, deleting...

  • Newbie
  • On windows, newest Spotify version at time of writing   I messed around with creating some folders. Apparently, that was a huge mistake, because I am unable to get the playlists out of folders...
  • kaworu_bloodpaw
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover section no longer has artists/albums recommendations

Hi there! I'm on the Spotify premium plan listening on a macOS and noticed that the "Discover" section no longer has any album recommendations by similar artists I have heard. A week ago, this information was after the list of new releases. The only ...

  • Regular
  • Hi there!   I'm on the Spotify premium plan listening on a macOS and noticed that the "Discover" section no longer has any album recommendations by similar artists I have heard. A week ago, th...
  • ricalexm
  • Regular
  • 1340 Views
  • 14 replies
  • 2 likes
  • 1340 Views
  • 14 replies
  • 2 likes

Superuser Contribution Same artist plays on second song regardless if playing a playlist or album of another artist

PlanPremiumCountry Occurring on my phone (iPhone) and computer (Mac) versions. When I play a song, either from a playlist or an album, the following song always comes from one artist (Wood Brothers). This is regardless of whether I am playing a playl...

  • Visitor
  • Plan Premium Country   Occurring on my phone (iPhone) and computer (Mac) versions.   When I play a song, either from a playlist or an album, the following song always comes from one a...
  • MihailY
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random songs added to my spotify playlist

I was just today scrolling through my playlist and saw a song that said "added 1 day ago" i didn't add that song to my playlist and i don't know how it got there? is this something that spotify does or is someone else doing things on my account?

  • Newbie
  • I was just today scrolling through my playlist and saw a song that said "added 1 day ago" i didn't add that song to my playlist and i don't know how it got there? is this something that spotify does ...
  • Lyubka
  • Moderator
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not showing on mobile

PlanPremiumCountryNorwayDevice(iPhone 11 Pro max)Operating System(iOS 14.7.1, , Windows 10) My Question or IssueSo i had to do a fresh install of my phone for an unrelated issue, but now i have to redownload my local files on my phone, but weirdly en...

  • Newbie
  • Plan Premium Country Norway Device (iPhone 11 Pro max) Operating System (iOS 14.7.1, , Windows 10)   My Question or Issue So i had to do a fresh install of my phone for an unrelated is...
  • Iushhs
  • Visitor
  • 16524 Views
  • 14 replies
  • 0 likes
  • files
    local
  • 16524 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Ads in daily mix

PlanPremiumCountryThe NetherlandsDeviceLaptopOperating SystemWindows 11 My Question or IssueIn my daily mix I get news bulletin's that have ads in the beginning. I have a premium account why is this a thing? I cant report the clip or make it not show...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Laptop Operating System Windows 11   My Question or Issue In my daily mix I get news bulletin's that have ads in the beginning. I have a pre...
  • MihailY
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Windows Desktop library design problems

Apart from all the mess with new design, white background when playlists are selected is an extreme distraction and in contrast with whole dark design of spotify, change this to a darker color. When custom order is selected, make sure that I can get ...

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  • Newbie
  • Apart from all the mess with new design, white background when playlists are selected is an extreme distraction and in contrast with whole dark design of spotify, change this to a darker color. ...
  • 161 Views
  • 0 replies
  • 1 likes
  • 161 Views
  • 0 replies
  • 1 likes

Daily Mix not updating

PlanPremiumCountryFrance DeviceSamsung Galaxy A53Operating SystemAndroid One UI 5.1Spotify8.8.28.409 My Question or IssueFor about 3 weeks, my 6 Daily Mixes have not changed. I have already contacted the customer service and followed their instructio...

  • Visitor
  • Plan Premium Country France   Device Samsung Galaxy A53 Operating System Android One UI 5.1 Spotify 8.8.28.409   My Question or Issue For about 3 weeks, my 6 Daily Mixes have n...
  • Amayy
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Addition of unwanted songs in my playlist

PlanFreeCountrySouth Africa DeviceHuawei P Smart 2021 Operating SystemAndroid My Question or IssueI recently created a playlist for a bunch of songs that I like, but Spotify added random songs to it. After removing these added songs and started playi...

  • Casual Listener
  •   Plan Free Country South Africa  Device Huawei P Smart 2021  Operating System Android  My Question or Issue I recently created a playlist for a bunch of songs that I li...
  • T_Erse
  • Visitor
  • 715 Views
  • 4 replies
  • 0 likes
  • 715 Views
  • 4 replies
  • 0 likes

Block artist you dont like (people with paid subscriptions)

There are some artists I just do not like and wish I could block them in any song that they are featured on. Let’s make it happen for paid subscribers (subscriptions) only. I wouldn’t mind paying an extra $3 to $5 dollars a month to have it as a opti...

  • Newbie
  • There are some artists I just do not like and wish I could block them in any song that they are featured on. Let’s make it happen for paid subscribers (subscriptions) only. I wouldn’t mind paying an ...
  • OscarDC
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Viewing Liked Playlists

PlanFree/PremiumCountryUnited StatesDeviceiPhone. Operating SystemiOS 16 My Question or IssueMy friend sent me a screenshot of their Spotify profile, showing that they could now see who had liked their playlists. I updated Spotify, and have some new ...

  • Newbie
  • Plan Free/Premium Country United States Device iPhone.  Operating System iOS 16   My Question or Issue My friend sent me a screenshot of their Spotify profile, showing that they c...
  • Luan
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I switch devices, my playlist changes also

PlanPremiumCountryUSDeviceiPhone 14 and Lenovo ThinkPadOperating SystemiOS 16.3.1 and Windows 11 Pro My Question or IssueI sometimes listen to Spotify on my laptop using the Spotify app and sometimes on my iPhone. I listen to one playlist on one devi...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 and Lenovo ThinkPad Operating System iOS 16.3.1 and Windows 11 Pro   My Question or Issue I sometimes listen to Spotify on my laptop using the ...
  • Dian
  • Spotify Legend
  • 410 Views
  • 3 replies
  • 1 likes
  • 410 Views
  • 3 replies
  • 1 likes

Solved!! Can't search for songs or sort them in my own playlist.

PlanPremiumCountryNorwayDeviceSony Xperia 10 III My Question or IssueHello. I was playing music from my own playlist and suddenly my playlist was not sorted right, I couldn't search for a song in it, and it said that it was my and Spotify's playlist ...

  • Casual Listener
  •   Plan Premium Country Norway Device Sony Xperia 10 III   My Question or Issue Hello. I was playing music from my own playlist and suddenly my playlist was not sorted right, I coul...
  • Thermalpenguin
  • Newbie
  • 472 Views
  • 2 replies
  • 0 likes
  • 472 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My playlist disappeared

Hello I was listening to my playlist Old but GoldLink: https://open.spotify.com/playlist/7zlhwxUayyAa88xjPNJEnX But somehow it disappeared from my account... I can access it through the link but when I want to find it on my own in the app the playlis...

  • Casual Listener
  • Hello   I was listening to my playlist Old but Gold Link: https://open.spotify.com/playlist/7zlhwxUayyAa88xjPNJEnX   But somehow it disappeared from my account... I can access it ...
  • kotulp
  • Casual Listener
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover weekly has become garbage; removal of the ‘dislike’ button impedes curation

Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided with the removal of the ‘dislike’ button for songs. ...

  • Casual Listener
  • Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided w...
  • Dinkyfish
  • Regular
  • 1982 Views
  • 3 replies
  • 7 likes
  • 1982 Views
  • 3 replies
  • 7 likes

Superuser Contribution Search does not find a song present in library

Plan family (premium)Free/PremiumCountry UK Device iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a song, “Blessed Assurance” by Cici Winans in my liked s...

  • Newbie
  • Plan family (premium) Free/Premium Country UK   Device iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS (iOS 10, Android Oreo, Windows 10,etc.)   ...
  • Joan
  • Moderator
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes