Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54670 Views
  • 59 replies
  • 61 likes
  • 54670 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24257 Views
  • 44 replies
  • 28 likes
  • 24257 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120710 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120710 Views
  • 62 replies
  • 48 likes

Superuser Contribution not using sorting my playlist or finding songs

I cannot sort my playlist or search songs in playlist. The creators of the playlist appear to be me and spotify.PlanPremiumCountryTurkeyDeviceSamsung galaxy note 10 plusOperating Systemandroid 12 My Question or Issue I cannot sort my playlist or sear...

  • Newbie
  • I cannot sort my playlist or search songs in playlist. The creators of the playlist appear to be me and spotify. Plan Premium Country Turkey Device Samsung galaxy note 10 plus Operating System...
  • Alex
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random person showed up as collaborator on one of my playlists

PlanPremiumOperating SystemAndroid 12 My Question or IssueA person (who I have NO idea who they are,and whom I never interacted with) showed on one of my playlists as some sort of collaborator? It's important to point out that this playlist was NEVER...

  • Newbie
  • Plan Premium Operating System Android 12   My Question or Issue A person (who I have NO idea who they are,and whom I never interacted with) showed on one of my playlists as some sort of co...
  • alternapop
  • Roadie
  • 1116 Views
  • 4 replies
  • 0 likes
  • Android 12
  • 1116 Views
  • 4 replies
  • 0 likes

Daily mixes haven't changed since Tuesday

PlanFreeCountryUnited StatesDeviceDell Inspiron 7706 2n1, iPhone 8Operating SystemWindows 11/iOS 16 My Question or IssueMy daily mixes haven't been changed since Tuesday. While the songs inside it may have changed, the pictures haven't and it has bee...

  • Music Fan
  • Plan Free Country United States Device Dell Inspiron 7706 2n1, iPhone 8 Operating System Windows 11/iOS 16   My Question or Issue My daily mixes haven't been changed since Tuesday. Whi...
  • RansomGhost
  • Music Fan
  • 2142 Views
  • 2 replies
  • 1 likes
  • 2142 Views
  • 2 replies
  • 1 likes

Superuser Contribution What is "Shortcuts" and how to remove it?

Hello Community,Could somebody please explain how can I remove the two "Shortcuts" from my Home tab? Please, see the attached screen shot.I have in Spotify Web, Destkop App, Mobile App.It just sits there, I don't know why and I would prefer not to ha...

  • Visitor
  • Hello Community, Could somebody please explain how can I remove the two "Shortcuts" from my Home tab? Please, see the attached screen shot. I have in Spotify Web, Destkop App, Mobile App. It just ...
  • ikgef
  • Newbie
  • 87853 Views
  • 93 replies
  • 128 likes
  • 87853 Views
  • 93 replies
  • 128 likes

Superuser Contribution Add to playlist bug

PlanPremiumCountryUSA Device(iPhone 13 mini)Operating System15.7.1 My Question or IssueFor months, maybe a year and across multiple updates I've had the issue of the "Add to playlist" button not work. There's no visual feedback when it's tapped. Noth...

  • Roadie
  • Plan Premium Country USA   Device (iPhone 13 mini) Operating System 15.7.1   My Question or Issue For months, maybe a year and across multiple updates I've had the issue of the "...
  • Lyubka
  • Moderator
  • 3370 Views
  • 5 replies
  • 0 likes
  • 3370 Views
  • 5 replies
  • 0 likes

Everytime I try to change my playlist Icon it won't change can someone help

Whenever i try to change my spotify playlist Icon it won't change it's been stuck on the same one for 2 weeks I tried clearing cache like Google said but it won't work, is it the spotify app or my phone lagging? I'm honestly not sure can someone plz ...

  • Visitor
  • Whenever i try to change my spotify playlist Icon it won't change it's been stuck on the same one for 2 weeks I tried clearing cache like Google said but it won't work, is it the spotify app or my ph...
  • Amayy
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

My On Repeat and Repeat Rewind have not been refreshed in several weeks.

I have intentionally avoided playing songs in these 2 automated playlists, but they continue to have the same songs in them. I would suggest this problem started mid to late January.

  • Newbie
  • I have intentionally avoided playing songs in these 2 automated playlists, but they continue to have the same songs in them. I would suggest this problem started mid to late January.
  • Amayy
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

I might have played a song too much

I played one album a lot, and hit by accident the repeat button of one song. Now the artist doesn't come up on random, or when my playlist ends. Not on my own account or my friends. It always used to do that. Have I blacklisted the artist? His music ...

  • Casual Listener
  • I played one album a lot, and hit by accident the repeat button of one song. Now the artist doesn't come up on random, or when my playlist ends. Not on my own account or my friends. It always used to...
  • Taylith
  • Community Legend
  • 362 Views
  • 1 replies
  • 1 likes
  • 362 Views
  • 1 replies
  • 1 likes

Superuser Contribution I lost all my playlist while upgrading my account

I upgraded my account to Duo and now all my playlist/music have disappeared. But I can see they still exist when I click a link of a playlist I made. But my email and password are now to this empty account. HELP!

  • Visitor
  • I upgraded my account to Duo and now all my playlist/music have disappeared. But I can see they still exist when I click a link of a playlist I made. But my email and password are now to this empty a...
  • MihailY
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

how do i add my mp3 in the favorites now

adding mp3s in my library was always a difficult and unintuitive process. you can't add custom tracks on PC, as there's simply no heart icon, so earlier i had to add them using Connect. i would play the track on my PC, then open the app on my phone a...

  • Newbie
  • adding mp3s in my library was always a difficult and unintuitive process. you can't add custom tracks on PC, as there's simply no heart icon, so earlier i had to add them using Connect. i would play ...
  • kaworu_bloodpaw
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

New episode playlist gone

The "New Episodes" podcast episode playlist is gone from my library, read online that this has been tested in a couple ou countries but I would like to check if this is a thing.

  • Visitor
  • The "New Episodes" podcast episode playlist is gone from my library, read online that this has been tested in a couple ou countries but I would like to check if this is a thing.
  • kaworu_bloodpaw
  • Roadie
  • 909 Views
  • 2 replies
  • 2 likes
  • 909 Views
  • 2 replies
  • 2 likes

Where is the playlist with the latest episodes of my podcasts?

There was a playlist "Neue Folgen" (new episodes?) which included all the latest episodes of the podcasts I follow. Today, there was a banner saying that this playlist is removed and will be replaced by a playlist called "Neues" (just new?), but the ...

  • Casual Listener
  • There was a playlist "Neue Folgen" (new episodes?) which included all the latest episodes of the podcasts I follow. Today, there was a banner saying that this playlist is removed and will be replaced...
  • kaworu_bloodpaw
  • Roadie
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Superuser Contribution Release Radar Songs Disappear

PlanPremiumCountryNZDeviceDesktop or phoneOperating SystemAll Windows versions, Android My Question or IssueI've noticed this a few times lately. I've started playing my release radar in the car on the way home from work, and listened to a couple of ...

  • Casual Listener
  •   Plan Premium Country NZ Device Desktop or phone Operating System All Windows versions, Android   My Question or Issue I've noticed this a few times lately. I've started playing...
  • elrod38
  • Newbie
  • 3723 Views
  • 24 replies
  • 3 likes
  • 3723 Views
  • 24 replies
  • 3 likes

New Mixed Shuffle

The new mixed shuffle feature they added breaks the search bar in a playlist so you can’t search within the playlist if mixed shuffle is turned on. And why is there still no way to move songs up and down in a playlist without having to customize the ...

  • Visitor
  • The new mixed shuffle feature they added breaks the search bar in a playlist so you can’t search within the playlist if mixed shuffle is turned on.  And why is there still no way to move songs u...
  • Taylith
  • Community Legend
  • 1283 Views
  • 1 replies
  • 1 likes
  • 1283 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to add to collaboration playlist

I was invited to a collaboration playlist however, I have no option of adding songs. I also noticed I can not make any of the playlists I've created a collaboration playlist. Is this because I don't have premium?

  • Visitor
  • I was invited to a collaboration playlist however, I have no option of adding songs. I also noticed I can not make any of the playlists I've created a collaboration playlist. Is this because I don't ...
  • Alex
  • Spotify Legend
  • 917 Views
  • 1 replies
  • 0 likes
  • 917 Views
  • 1 replies
  • 0 likes

Superuser Contribution Page for songs saved by artist

When I click an artist under saved songs in my library it takes me to an artist profile. I just want to see songs I saved. How can I do this?

  • Casual Listener
  • When I click an artist under saved songs in my library it takes me to an artist profile. I just want to see songs I saved. How can I do this? 
  • Alex
  • Spotify Legend
  • 930 Views
  • 1 replies
  • 0 likes
  • 930 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't like songs

when I click on the heart I get a message "something went wrong".

  • Visitor
  • when I click on the heart I get a message "something went wrong".
  • Lyubka
  • Moderator
  • 349 Views
  • 5 replies
  • 0 likes
  • 349 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Podcasts] Spotify is pushing Podcasts too much

PlanPremium FamilyCountryCzech RepublicDeviceWindows 10 PC, iPhone 8, iPhone SE 2020Operating SystemWindows 10, iOS My Question or IssueI use Spotify to listen to music. I enjoyed some podcasts in past, but I do not really like them on my main page. ...

EHfPYal oYGvJWn
  • Casual Listener
  • Plan Premium Family Country Czech Republic Device Windows 10 PC, iPhone 8, iPhone SE 2020 Operating System Windows 10, iOS   My Question or Issue I use Spotify to listen to music. I en...
  • donnykoh
  • Newbie
  • 2854 Views
  • 8 replies
  • 52 likes
  • 2854 Views
  • 8 replies
  • 52 likes

BUG: 2010s Mix (algorithmic mix) contains music from 2010s and 2020s

Not platform or device specific. To reproduce, simply search for "2010s Mix" and view the playlist. Spotify generates algorithmic decade playlists for every user. The 2010s Mix erroneously includes music from both the 2010s and the 2020s. This issue ...

  • Music Fan
  • Not platform or device specific.   To reproduce, simply search for "2010s Mix" and view the playlist.   Spotify generates algorithmic decade playlists for every user. The 2010s Mix e...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Why did my heart just disappear?

I was on snapchat and someone had posted a song via Spotify, after I clicked on it and had me redirected to Spotify. I noticed the heart wasn't there but it was there right before clicking on the song and I hadn't had updated it in a few days. I just...

  • Visitor
  • I was on snapchat and someone had posted a song via Spotify, after I clicked on it and had me redirected to Spotify. I noticed the heart wasn't there but it was there right before clicking on the so...
  • havenhillm5
  • Regular
  • 487 Views
  • 3 replies
  • 1 likes
  • 487 Views
  • 3 replies
  • 1 likes