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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 159328 Views
  • 68 replies
  • 69 likes
  • 159328 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Kiddnextdoor
  • Visitor
  • 45280 Views
  • 60 replies
  • 30 likes
  • 45280 Views
  • 60 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138026 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138026 Views
  • 63 replies
  • 48 likes

Superuser Contribution My playlists vanished after upgrading account and can't turn off offline mode

Tried to start my spotify and found it wouldn't play and it was in offline mode... tried to find a solution for the missing offline button and it was suggested upgrading subscription, annoying, but it wasn't that costly.Now all my playlists from befo...

  • Visitor
  • Tried to start my spotify and found it wouldn't play and it was in offline mode... tried to find a solution for the missing offline button and it was suggested upgrading subscription, annoying, but i...
  • Joan
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option to add songs to Queue is no longer in the Context Menu on MacOS

 Specs: MacOS VenturaPremiumUSA Issue:I no longer see the option to add songs to my queue by right clicking on them. See the screenshot for more info.

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  • Regular
  •   Specs:   MacOS Ventura Premium USA   Issue: I no longer see the option to add songs to my queue by right clicking on them.   See the screenshot for more info.
  • Joan
  • Moderator
  • 293 Views
  • 3 replies
  • 0 likes
  • macOS
    playback
    Premium
    queue
  • 293 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Library capped at 600 songs

Plan : premium Country : usa Device : samsung s22 ultra Operating System : android 13 My Question or Issue :My Library or 'liked songs' is capped at 600 on two different phones and my windows pc. i just happened to look it up and it should save up to...

  • Casual Listener
  • Plan : premium   Country : usa   Device : samsung s22 ultra   Operating System : android 13   My Question or Issue : My Library or 'liked songs' is capped at 600 ...
  • ideally_idle
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists

PlanFreeCountryIndiaDeviceRealme 5Operating SystemMight be Android My Question or IssuePlaylists are not working in correct order.My playlist Eng is sorted by recently added but the recently added songs are not played one by one . After playing on so...

  • Visitor
  • Plan Free Country India Device Realme 5 Operating System Might be Android    My Question or Issue Playlists are not working in correct order. My playlist Eng is sorted by recentl...
  • Alex
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Starting to use spotify.

Plan : DuoCountry : UK Device : Android or Web My Question or Issue.I'd like to by adding all the albums I own into Spotify, I can easily create a text file or find their AlbumID in MusicBrainz or whatever, but how do I bulk import this list?

  • Visitor
  • Plan : Duo Country : UK   Device : Android or Web   My Question or Issue. I'd like to by adding all the albums I own into Spotify, I can easily create a text file or find their ...
  • Prague
  • Spotify Star
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

Superuser Contribution Como borrar la lista me gusta

Hola, la lista de reproducción Me Gusta se me ha cargado de música que no necesariamente me encanta, me gustaría volver a crearla partiendo de cero. Cómo puedo borrar todas las canciones que no sea de una en una, ya que tengo más de 900.PlanPremiumCo...

  • Newbie
  • Hola, la lista de reproducción Me Gusta se me ha cargado de música que no necesariamente me encanta, me gustaría volver a crearla partiendo de cero. Cómo puedo borrar todas las canciones que no sea d...
  • pca8simcjj4fhh676pdw
  • Visitor
  • 34681 Views
  • 2 replies
  • 0 likes
  • 34681 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo eliminar estas canciones (Probé de todo y no hay caso)

Hola, El día de hoy decidí eliminar todos mis temas de "Tus Me Gusta" y me encuentro con que quedan solo dos archivos locales, que no se pueden reproducir. Intento eliminar o sacar el "Me Gusta"de todas las maneras estas dos canciones pero no hay cas...

  • Regular
  • Hola,    El día de hoy decidí eliminar todos mis temas de "Tus Me Gusta" y me encuentro con que quedan solo dos archivos locales, que no se pueden reproducir. Intento eliminar o sacar el ...
  • Fontesthin
  • Visitor
  • 4508 Views
  • 6 replies
  • 0 likes
  • NO SE
  • 4508 Views
  • 6 replies
  • 0 likes

Superuser Contribution retrive account data

PlanFree/PremiumCountryIndiaDevice(vivo Z1pro) model number 1951Operating System(Android 11) My Question or IssueSo today I was facing some issues with songs and playlist so I tried up many times solving it, and eventually cleared the data to start f...

  • Visitor
  • Plan Free/Premium Country India Device (vivo Z1pro) model number 1951 Operating System (Android 11)   My Question or Issue So today I was facing some issues with songs and playlist so ...
  • Yordan
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local file album art disappears when connecting to another device

PlanPremiumDeviceiPhone XR, MacBook Pro Mid 2012Operating SystemiOS 16.4.1, macOS 11.7.4 My Question or IssueFor example, when playing a local file on the Mac desktop client (freshly started), the album art will show up on the lower left hand corner ...

  • Newbie
  • Plan Premium Device iPhone XR, MacBook Pro Mid 2012 Operating System iOS 16.4.1, macOS 11.7.4   My Question or Issue For example, when playing a local file on the Mac desktop client (fre...
  • Yordan
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify PC issue (web and desktop app)

Nothing will load or play. The home screen and playlists tab both have "something went wrong", and I can't search for anything. When I sign out both players works fine, it's only when I log in do the players not work. iPhone app works completely fine...

  • Newbie
  • Nothing will load or play. The home screen and playlists tab both have "something went wrong", and I can't search for anything. When I sign out both players works fine, it's only when I log in do the...
  • Susan_GP
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution App: How to remove someone else’s playlist from ‘jump back in’

PlanPremiumCountryUK DeviceiPhone 11Operating SystemiOS 16.5 My Question or IssueMy ex sent me a link to their discover weekly playlist via WhatsApp, which I listened to. Now we’re separate, I’d love to not see their playlist cropping up on my ‘jump ...

  • Newbie
  •   Plan Premium Country UK   Device iPhone 11 Operating System iOS 16.5   My Question or Issue My ex sent me a link to their discover weekly playlist via WhatsApp, which I l...
  • Lyubka
  • Moderator
  • 2959 Views
  • 1 replies
  • 0 likes
  • 2959 Views
  • 1 replies
  • 0 likes

Problem with "Custom Order"

Hello, I want to move my playlist to fit it better in my Profile but I don't have the "Custom Order" option. Does anyone know what to do?(the text in the image is in Spanish btw)

  • Visitor
  • Hello, I want to move my playlist to fit it better in my Profile but I don't have the "Custom Order" option. Does anyone know what to do? (the text in the image is in Spanish btw)
  • AdamDamon
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I add songs to a particular playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top tracks this month has a song I've never listened to

My Question or IssueThe 'Top tracks this month' has a song that I've never listened to. I got hacked in the beginning of the month and since then I've changed my password twice. But this song still stays and actually moves places - it was last and no...

  • Newbie
  •   My Question or Issue The 'Top tracks this month' has a song that I've never listened to. I got hacked in the beginning of the month and since then I've changed my password twice. But this so...
  • Joan
  • Moderator
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Search for specific songs in your playlists

You should add the feature to type a specific song in a search box that would find that same specific song in you playlist. Sometimes I add an entire playlist to my playlist and some of the songs that I didn't notice do not match the theme of my play...

  • Newbie
  • You should add the feature to type a specific song in a search box that would find that same specific song in you playlist. Sometimes I add an entire playlist to my playlist and some of the songs tha...
  • Jandee
  • Visitor
  • 4608 Views
  • 6 replies
  • 1 likes
  • 4608 Views
  • 6 replies
  • 1 likes

Superuser Contribution Podcasts Will Not Save

Premium, USA, Desktop and iPhone 10 mobile app with latest iOS The podcasts I follow are not showing up in "Your shows" or "Top shows." Instead, ones I have listened to a single time, never followed or followed and immediately unfollowed to get them ...

  • Casual Listener
  • Premium, USA, Desktop and iPhone 10 mobile app with latest iOS   The podcasts I follow are not showing up in "Your shows" or "Top shows." Instead, ones I have listened to a single time, never ...
  • DanaLynn
  • Casual Listener
  • 181 Views
  • 2 replies
  • 1 likes
  • 181 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to stop Playlist View jumping to top of playlist with ANY movement of ipad

Hi - Any movement of iPad or closing the cover and the playlist view jumps to the top of the list and loses my place. Today, I rotated the iPad from vertical to on its side to prop up and it jumped to the top of the list I was currently playing. On m...

  • Casual Listener
  • Hi -  Any movement of iPad or closing the cover and the playlist view jumps to the top of the list and loses my place.   Today, I rotated the iPad from vertical to on its side to prop up...
  • MihailY
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • Jump
    Jump Back In
    list view
    loses place
    pick up where left off
    top of list
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Most of my library has disappeared

Plan PremiumFree/PremiumCountry USA Device PC(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: After the last update my library of playlists has mostly disappear...

  • Visitor
  • ...ccess to my prior playlists back. I searched online and found an answer that refers to pages that do not appear when I click on Profile on my machine. The Spotify page also shows 43 public playlists b...
  • MihailY
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I delete podcast episodes from my user account please?

We are a local church wanting to publish podcasts from each Sunday's Services. We have had a hiatus of about five years of publishing and want to start all over again.Should I just delete the current account and start a new one, or is there some way ...

  • Visitor
  • We are a local church wanting to publish podcasts from each Sunday's Services. We have had a hiatus of about five years of publishing and want to start all over again. Should I just delete the curr...
  • Dian
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes