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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • mrjinx0521
  • Regular
  • 68363 Views
  • 60 replies
  • 66 likes
  • 68363 Views
  • 60 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • brianlincol
  • Regular
  • 33702 Views
  • 56 replies
  • 30 likes
  • 33702 Views
  • 56 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 130816 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 130816 Views
  • 62 replies
  • 48 likes

Superuser Contribution Can’t search my library by song or artist??

This new update is terrible. The options in my library are: playlists, artists (which is empty), and albums. Where did songs go? I only like a few songs off an album and would often put the songs from my library on shuffle and let it play. Now I can’...

  • Casual Listener
  • This new update is terrible. The options in my library are: playlists, artists (which is empty), and albums. Where did songs go? I only like a few songs off an album and would often put the songs fro...
  • Mihail
  • Spotify Legend
  • 24951 Views
  • 28 replies
  • 46 likes
  • 24951 Views
  • 28 replies
  • 46 likes

I’m being haunted by Norwegian music.

My suggested songs on several playlists are currently being haunted by Norwegian music and musicians. Every refresh more Norwegian songs pop up, and when the song is in English, it’s by a Norwegian artist. I’m losing my mind, I’ve been suffering with...

  • Visitor
  • My suggested songs on several playlists are currently being haunted by Norwegian music and musicians.   Every refresh more Norwegian songs pop up, and when the song is in English, it’s by a No...
  • 390 Views
  • 0 replies
  • 0 likes
  • Help
    recommandation
    recommended
    Recommended Songs
  • 390 Views
  • 0 replies
  • 0 likes

Spotify Playlists doesn't update

PlanPremiumCountryUnited StatesDeviceAll (IOS/WINDOWS/WEB)Operating System(iOS 13, Windows 10)Username/URIspotify:user:12163575812My Question or IssueMany of the public and Spotify created playlists are not updating for me.Particularly the playlist b...

  • Casual Listener
  • Plan Premium Country United States Device All (IOS/WINDOWS/WEB) Operating System (iOS 13, Windows 10) Username/URI spotify:user:12163575812 My Question or Issue Many of the public and S...
  • Emilia_8
  • Community Legend
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Discover Weekly not updating

PlanPremiumCountryFranceDevice(iPhone XS / Macbook Pro 2019)Operating System(iOS 13 / macOS Catalina) My Question or IssueMy Discover Weekly is not updating but my daily mixes are. I am not using a private session, and I listened to many different pl...

  • Visitor
  • Plan Premium Country France Device (iPhone XS / Macbook Pro 2019) Operating System (iOS 13 / macOS Catalina)   My Question or Issue My Discover Weekly is not updating but my daily mixe...
  • AlexA0
  • Casual Listener
  • 625 Views
  • 6 replies
  • 4 likes
  • 625 Views
  • 6 replies
  • 4 likes

Wrong music showing for artist I follow (not sure this is the right place)

Just looking at my ‘new music from artists you love’ email and noticed that the new music from 98 degrees is not the boy band I’m following. I opened up Spotify and this new album ‘Rockstar City’ is showing on the 98 degrees (boyband) artist page but...

  • Newbie
  • Just looking at my ‘new music from artists you love’ email and noticed that the new music from 98 degrees is not the boy band I’m following.   I opened up Spotify and this new album ‘Rockstar ...
  • glitterherpes
  • Visitor
  • 745 Views
  • 4 replies
  • 1 likes
  • 745 Views
  • 4 replies
  • 1 likes

I cannot download songs?

Ive been logged out from all of my devices, changed my password but still cant download songs? Is there anything i can do in order to listen the songs offline?PlanPremiumCountryIndonesiaDeviceiPhone 11Operating SystemiOS 13 My Question or Issue

  • Visitor
  • Ive been logged out from all of my devices, changed my password but still cant download songs? Is there anything i can do in order to listen the songs offline? Plan Premium Country Indonesia Dev...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution All songs in library

Where can I see a list of all the songs added along with albums to my library? exactly all songs from additional albums, not songs from the playlist "Liked Songs"

  • Casual Listener
  • Where can I see a list of all the songs added along with albums to my library? exactly all songs from additional albums, not songs from the playlist "Liked Songs"
  • Ivan
  • Spotify Legend
  • 614 Views
  • 2 replies
  • 0 likes
  • 614 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't get playlists to actually play. I keep getting sent to a random que of music.

PremiumUSA Device: iPhone X My Question or IssueWhen I try to play my personal playlists, they are stuck on shuffle. I have opened the "now playing" and turned off shuffle but the green play button on the top right of the playlist continues to be on ...

  • Visitor
  • Premium USA   Device: iPhone X   My Question or Issue When I try to play my personal playlists, they are stuck on shuffle. I have opened the "now playing" and turned off shuffle ...
  • Ivan
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • Que Problems
    shuffle
  • 366 Views
  • 1 replies
  • 0 likes

Discover Weekly is not updating

PlanPremium DuoCountryBelarusDevice(OnePlus 6T, OnePlus 7)Operating System(Windows 10) My Question or IssueMy Discover Weekly hasn't updated for a month. I did everything already. Unfollow/follow the playlist. Deleting app. Then waiting another week ...

  • Visitor
  • Plan Premium Duo Country Belarus Device (OnePlus 6T, OnePlus 7) Operating System (Windows 10)   My Question or Issue My Discover Weekly hasn't updated for a month. I did everything alr...
  • 232 Views
  • 0 replies
  • 4 likes
  • 232 Views
  • 0 replies
  • 4 likes

Discover Weekly is not updating

PlanPremium DuoCountrySerbiaDeviceSamsung Galaxy S10 Operating SystemAndroid 10, Windows 10 My Question or IssueMy Discover Weekly hasn't updated for weeks, apparently after changing from Premium to Premium Duo. Support suggested deleting Android app...

  • Casual Listener
  • Plan Premium Duo Country Serbia Device Samsung Galaxy S10  Operating System Android 10, Windows 10   My Question or Issue My Discover Weekly hasn't updated for weeks, apparently a...
  • 237 Views
  • 0 replies
  • 3 likes
  • 237 Views
  • 0 replies
  • 3 likes

Playlists organization

PortugalPremium I have several playlists and there is no reasonable way to organize them into folders etc. The only way to do it is in the pc,and its not userfriendly....it should exist a kind of file explorer so we can easily organize everything.In ...

  • Casual Listener
  • Portugal Premium   I have several playlists and there is no reasonable way to organize them into folders etc. The only way to do it is in the pc,and its not userfriendly....it should exist a ...
  • svante111
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Spotify Connect not syncing

PlanFree/PremiumCountryUSADeviceONKYO TX-NR686, iPhone 8, Thinkpad Operating SystemiOS 13.6.1 Windows 10 Pro My Question or IssueConnect controls between devices do not work. Ex: Spotify is playing on Onkyo. From PC I can skip songs, but cannot click...

  • Newbie
  • Plan Free/Premium Country USA Device ONKYO TX-NR686, iPhone 8, Thinkpad  Operating System iOS 13.6.1 Windows 10 Pro   My Question or Issue Connect controls between devices do not ...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Uploading your collection to the cloud

PlanFree/Premium ... for now...will seeCountryCanadaDeviceVarious androids, and google chromes, PCsOperating SystemWindows 10, Android My Question or IssueWith GPM closing I am looking at alternatives to switch to. Spotify is high on my list, but can...

  • Newbie
  • Plan Free/Premium ... for now...will see Country Canada Device Various androids, and google chromes, PCs Operating System Windows 10, Android   My Question or Issue With GPM closing I ...
  • dinomight
  • Spotify Star
  • 2631 Views
  • 1 replies
  • 3 likes
  • cloud
    Upload
  • 2631 Views
  • 1 replies
  • 3 likes

Separate artists and friends

.PlanPremiumCountrySpain Device(iPhone, Mac mini, Ipad)Operating System(iOS, Mac Os) My Question or IssueIf I add / follow an artist, this should only appear in "Artists", in "Your Library ". If I add/follow a "friend" it should only appear in "Follo...

  • Roadie
  • . Plan Premium Country Spain   Device (iPhone, Mac mini, Ipad) Operating System (iOS, Mac Os)   My Question or Issue If I add / follow an artist, this should only appear in "Art...
  • Emilia_8
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Artists follow
    Friends Follow
    Your Library
  • 327 Views
  • 1 replies
  • 0 likes

Playlist SEO: account followers and general playlist popularity

PlanPremiumCountryThe Netherlands My Question or IssueI'm wondering if account followers have any impact on playlist visibility? So I imagine having a big account following could be a quality signal for Spotify, boosting the visibility of the playlis...

  • Regular
  • ...he popularity of the publicly available playlist they would rank any new playlists (providing them with a boost or lowering their visibility) Are any insights available on these topics since they're p...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Playlist SEO: overoptimized titles & descriptions

PlanPremiumCountryNetherlands My Question or IssueI love curating playlist and therefor tried to optimize one of my playlists. Since then the playlist hardly didn't grow anymore. I'm concerned I might have overoptimized the title and descriptions.1. ...

  • Regular
  • Plan Premium Country Netherlands   My Question or Issue I love curating playlist and therefor tried to optimize one of my playlists. Since then the playlist hardly didn't grow anymore. I'm...
  • 1280 Views
  • 0 replies
  • 2 likes
  • listmaker
    Playlists
    seo
  • 1280 Views
  • 0 replies
  • 2 likes

Solved!! Playlist glitching out

PlanPremiumCountryNew ZealandDeviceiPhone 8Operating SystemiOS 10 Recently I switched from my own premium account to a family plan, all my playlists transferred though pdf drag and drop, now every time I try and add a song it says I must make a new p...

  • Casual Listener
  • Plan Premium Country New Zealand Device iPhone 8 Operating System iOS 10   Recently I switched from my own premium account to a family plan, all my playlists transferred though pdf drag...
  • Tylatrigg
  • Casual Listener
  • 904 Views
  • 6 replies
  • 0 likes
  • 904 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Don't have Discover Weekly after month of heavy listening

PlanPremiumCountryRussiaDeviceiPhone 11, MacBook, PC, LG TVOperating SystemiOS, MacOS, Windows, WebOS My Question or IssueHello everyone, I am heavy listener of Spotify for one month, I moved there from Apple Music as soon as Spotify launched in Russ...

  • Casual Listener
  • Plan Premium Country Russia Device iPhone 11, MacBook, PC, LG TV Operating System iOS, MacOS, Windows, WebOS   My Question or Issue Hello everyone, I am heavy listener of Spotify for o...
  • Ivan
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added songs not showing on my followers playlist

I have a playlist name: Timmy49and i have 2 followers. I’ve add more songs to the playlist but when i check the playlist on my followers accounts it is not showing any of new songs that i have added. I have try to unfollow the playlist and follow it ...

  • Visitor
  • I have a playlist name: Timmy49 and i have 2 followers. I’ve add more songs to the playlist but when i check the playlist on my followers accounts it is not showing any of new songs that i have adde...
  • Ivan
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

My liked songs are gone!!

OPlanFree/PremiumCountryHello! Hundreds of my liked songs (all of them! Have disappeared, please help!Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • OPlan Free/Premium Country Hello! Hundreds of my liked songs (all of them! Have disappeared, please help! Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, A...
  • AdamDam
  • Spotify Star
  • 419 Views
  • 3 replies
  • 2 likes
  • 419 Views
  • 3 replies
  • 2 likes