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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301467 Views

96 replies

90 likes

  • 301467 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164577 Views

237 replies

44 likes

  • 164577 Views
  • 237 replies
  • 44 likes

Solved!!Superuser Contribution Playlist glitch--songs from my "Your Top Songs 2020" playlist play after any song selected

PlanPremiumCountryUSAOperating SystemiOS 10, Windows 10 My Question or IssueWeird glitch where I can play a song, but only songs that are in my personal "Your Top Songs 2020" will play afterwards. Doesn't matter if I have shuffle on or not--a random ...

Casual Listener

  Plan Premium Country USA Operating System iOS 10, Windows 10   My Question or Issue Weird glitch where I can play a song, but only songs that are in my personal "Your Top Songs 2...

Jeremy

Spotify Legend

1222 Views

3 replies

0 likes

  • 1222 Views
  • 3 replies
  • 0 likes

Superuser Contribution Top songs on 2020 lists came from being hacked -- Now it's a reminder of being violated

PlanPremiumCountryUSA DeviceSamsung Galaxy 9 and HP Envy laptop Operating System(Android, Windows 10) My Question or IssueMy account was HACKED for a couple of days during the Spring by someone who only played two songs but played each almost 150 tim...

Casual Listener

Plan Premium Country USA   Device Samsung Galaxy 9 and HP Envy laptop   Operating System (Android, Windows 10)   My Question or Issue My account was HACKED for a couple of ...

Xenia

Moderator

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify 2020 Wrapped not working

There is no information for my personal 2020 wrapped. I can see the top songs in my country, but nothing for me. I reported it before and Spotify said they fixed it but literately nothing changed. I have everything updated to the most recent version,...

Newbie

There is no information for my personal 2020 wrapped. I can see the top songs in my country, but nothing for me. I reported it before and Spotify said they fixed it but literately nothing changed. I ...

Xenia

Moderator

912 Views

1 replies

4 likes

  • 912 Views
  • 1 replies
  • 4 likes

Superuser Contribution what happens to the data in the Spotify Wrapped from past years?

Like we got the Wrapped 2020 with all the data, artists, minutes and whatnot. But what happens to the data from past years? It's inaccessible it seems but is it completely gone? Really trying to get to the bottom of this!

Visitor

Like we got the Wrapped 2020 with all the data, artists, minutes and whatnot. But what happens to the data from past years? It's inaccessible it seems but is it completely gone? Really trying to get ...

Mihail

Spotify Legend

402 Views

1 replies

1 likes

  • 402 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to permanently enable local files

PlanPremium FamilyCountryUSADeviceMacBook Pro 2017Operating SystemMac OS Catalina My Question or IssueI like to enable my local files on my desktop Spotify app. However, every time I quit and re-open, I have to go into my settings and turn local file...

Casual Listener

Plan Premium Family Country USA Device MacBook Pro 2017 Operating System Mac OS Catalina   My Question or Issue I like to enable my local files on my desktop Spotify app. However, ever...

Mihail

Spotify Legend

717 Views

3 replies

0 likes

  • 717 Views
  • 3 replies
  • 0 likes

2020 wrapped

I am able to find my 2020 playlist that shows the songs that I listened to the most, but I am unable to find the short video thing that shows what artists I listened to the most and stuff like that. I have tried using my iphone and laptop but I have ...

Visitor

I am able to find my 2020 playlist that shows the songs that I listened to the most, but I am unable to find the short video thing that shows what artists I listened to the most and stuff like that. ...

254 Views

0 replies

1 likes

  • 254 Views
  • 0 replies
  • 1 likes

[All Platforms][Other] My Wrapped 2020 Statistics Are Wrong

There are is a notable error in my Wrapped statistics that makes me actively question it's holistic data integrity. My favorite podcast, which I discovered it in March of this year and have listened to 50+ episodes of this year for a sum total of 600...

Visitor

There are is a notable error in my Wrapped statistics that makes me actively question it's holistic data integrity.   My favorite podcast, which I discovered it in March of this year and have ...

z1z_py5-l48vg

Newbie

1055 Views

3 replies

2 likes

All Platforms
Other
  • 1055 Views
  • 3 replies
  • 2 likes

Previous years wrapped video/slides

I remember last year i was able to watch a slide that highlights my favourites tracks, albumsand whatnot and the total minutes, and new bands I found etc etc. This presented itself almost liek a powerpoint presentation. My questions are:I cannot seem...

Roadie

I remember last year i was able to watch a slide that highlights my favourites tracks, albumsand whatnot and the total minutes, and new bands I found etc etc. This presented itself almost liek a powe...

silkfire

Regular

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Wrapped 2020 - possible to delete an album from my history?

I was super excited to see my Wrapped 2020 as I listened to a TON of music this year, then was very confused/disappointed when it said my favourite artist and my entire list of top 5 songs were something I didn’t recognize. I then after some digging ...

Newbie

I was super excited to see my Wrapped 2020 as I listened to a TON of music this year, then was very confused/disappointed when it said my favourite artist and my entire list of top 5 songs were somet...

Billy-J

Spotify Star

1406 Views

1 replies

0 likes

  • 1406 Views
  • 1 replies
  • 0 likes

[iOS][Other] 2020 Wrapped not accurate

This morning i was watching my 2020 wrapped. Sadly, i see songs on it that i’ve never played before. And artist that i barely listen too. Like “bad dreams- DJ Isaac”. I don’t even know the track. My favorite artist are artist that i haven’t even play...

Newbie

This morning i was watching my 2020 wrapped. Sadly, i see songs on it that i’ve never played before. And artist that i barely listen too.  Like “bad dreams- DJ Isaac”. I don’t even know the trac...

JackT3k

Newbie

1801 Views

5 replies

2 likes

  • 1801 Views
  • 5 replies
  • 2 likes

No total minutes/hours listened 2020 Rewind?

My Question or Issue Im pretty disappointed because the one thing I am interested in every year for my rewind is how many minutes/hours I streamed during the year. I don’t know why it wasn’t included this year, but please add it back in.

Casual Listener

My Question or Issue   Im pretty disappointed because the one thing I am interested in every year for my rewind is how many minutes/hours I streamed during the year. I don’t know why it wasn’t...

poopoo22

Casual Listener

500 Views

1 replies

1 likes

  • 500 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local File Pictures

PlanFreeCountryUnited StatesOperating SystemWindows 10 My Question or IssueI noticed that some local files don't have pictures on them even after I added them. One of my files named "Don't Think Twice, It's All Right (Bob Dylan Cover)" is one of them...

Regular

Plan Free Country United States Operating System Windows 10   My Question or Issue I noticed that some local files don't have pictures on them even after I added them. One of my files na...

Yordan

Moderator

5890 Views

23 replies

0 likes

  • 5890 Views
  • 23 replies
  • 0 likes

Superuser Contribution Sort by artist in a playlist I created.

PlanPremiumCountryUnited StatesDeviceDell PCOperating System Windows 10 My Question or Issue: With the latest update for PCs I can no longer sort by artist. I can sort by Title, Album, Date Added or Length of Song. For some reason they took sort by A...

Music Fan

Plan Premium Country United States Device Dell PC Operating System  Windows 10   My Question or Issue:   With the latest update for PCs I can no longer sort by artist. ...

Jeremy

Spotify Legend

534 Views

3 replies

0 likes

  • 534 Views
  • 3 replies
  • 0 likes

Superuser Contribution Some clients add to the top of a collaborative playlist, but others add to the bottom of the playlis

PlanPremiumCountryAustraliaDeviceAll sorts of devices and clients (desktop, mobile, ..)Operating SystemAll sorts My Question or IssueMy team at work makes a new collaborative playlist each week.Since last week, some of the team's Spotify clients add ...

Casual Listener

Plan Premium Country Australia Device All sorts of devices and clients (desktop, mobile, ..) Operating System All sorts   My Question or Issue My team at work makes a new collaborative...

Alex

Spotify Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find playlist location in my library

PlanPremiumCountryPolandDeviceMacbook Pro late 2016 / AsusOperating SystemCatalina / Windows 10 Desktop App & Web Player My Question or IssueHello, I have tons of personal playlists in spotify (not sure about the exact number) with many folders. I no...

Regular

Plan Premium Country Poland Device Macbook Pro late 2016 / Asus Operating System Catalina / Windows 10   Desktop App & Web Player   My Question or Issue Hello,  I have...

il0

Casual Listener

3475 Views

11 replies

7 likes

  • 3475 Views
  • 11 replies
  • 7 likes

Superuser Contribution Local File source (location) configuration

PremiumUSA Windows 10 Laptop My Question or IssueHow do I display a list of sources I currently have configured in Spotify for my local files? I do not need to know HOW to configure a source. That button is obvious. I want some functionality similar ...

Casual Listener

Premium USA   Windows 10 Laptop     My Question or Issue How do I display a list of sources I currently have configured in Spotify for my local files? I do not need to know HOW ...

johnaccardi

Casual Listener

882 Views

2 replies

0 likes

  • 882 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not all playlists are displayed in dropdown

PlanPremiumCountryRussia DeviceMacbook (15, 2017)Operating SystemMacOS 10.15.7 Hello! Faced the problem of adding a track to the playlist. When I try to add it through the right-click drop-down list on the playing track, I can't find the playlist I w...

Casual Listener

Plan Premium Country Russia   Device Macbook (15, 2017) Operating System MacOS 10.15.7     Hello! Faced the problem of adding a track to the playlist. When I try to add it t...

Alex

Spotify Legend

603 Views

5 replies

0 likes

  • 603 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution No songs are working.

PlanFree/PremiumCountry DeviceImacOperating SystemMac OS Big Sur My Question or IssueThis has been a running issue for 2 years that I have put aside for a while. So on my mac it says that all of my playlists are empty when on my phone they are how th...

Visitor

Plan Free/Premium Country   Device Imac Operating System Mac OS Big Sur   My Question or Issue This has been a running issue for 2 years that I have put aside for a while. So on m...

Jeremy

Spotify Legend

2907 Views

11 replies

0 likes

  • 2907 Views
  • 11 replies
  • 0 likes

Superuser Contribution Local files with non-ASCII filenames are not detected

I've been having this problem for a while that not all my local files were detected from the local folders that I added. I tried a lot of offered solutions from the Community, but none seemed to work. Today I found out that only those files were not ...

Casual Listener

I've been having this problem for a while that not all my local files were detected from the local folders that I added. I tried a lot of offered solutions from the Community, but none seemed to work...

Alex

Spotify Legend

476 Views

1 replies

1 likes

bug
internationalisation
local files
Offline Content
Offline Files
  • 476 Views
  • 1 replies
  • 1 likes