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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302287 Views

96 replies

91 likes

  • 302287 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165725 Views

238 replies

44 likes

  • 165725 Views
  • 238 replies
  • 44 likes

Background playlist

Do SPOTIFY think about custom background of the playlistIts seem bored with black background isnt it?and any chance can suggest the artist album photo?my idol request us to look at him when listen musicbut Spotify doesnt allow us to do thatPlanFree/P...

Visitor

Do SPOTIFY think about custom background of the playlist Its seem bored with black background isnt it? and any chance can suggest the artist album photo? my idol request us to look at him when lis...

458 Views

0 replies

0 likes

  • 458 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I not download/delete a few songs of an downloaded album?

Can I download only some songs of an album? For instance, can I download the "regular" tracklist of a deluxe album but not download the bonus tracks?This is such a basic funcion, it's just absurd if that can't be done...

Visitor

Can I download only some songs of an album? For instance, can I download the "regular" tracklist of a deluxe album but not download the bonus tracks? This is such a basic funcion, it's just abs...

Ver

Spotify Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution A few songs have changed to some random artist, or is now under an album instead of the single.

I have a few examples, the most egregious being a song I added to my playlist in 2012-06-13, which is "Intro" by The xx. When I play the song, it plays that same song, but its some random knockoff remixed version with a cover labeled "Off White Summe...

Newbie

I have a few examples, the most egregious being a song I added to my playlist in 2012-06-13, which is "Intro" by The xx. When I play the song, it plays that same song, but its some random knockoff re...

Ver

Spotify Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A liked song is not liked in artist's page

PlanPremiumDevicePCOperating SystemLatest Windows 10 My Question or IssueA have multiple songs in my Library marked as liked, but when I go to the artist's page none of them is marked as such. I made sure with artists with only 10 songs to make sure ...

Casual Listener

Plan Premium Device PC Operating System Latest Windows 10   My Question or Issue A have multiple songs in my Library marked as liked, but when I go to the artist's page none of them is m...

Jeremy

Spotify Legend

723 Views

3 replies

0 likes

  • 723 Views
  • 3 replies
  • 0 likes

Superuser Contribution Anyone know how to watch the Joe Rogan podcast on my TV?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jeremy

Spotify Legend

12219 Views

5 replies

3 likes

  • 12219 Views
  • 5 replies
  • 3 likes

Spotify API third party sites

I am using statsforspotify, which uses the Spotify API. Yet in my Wrapped, an artist that was at no point in 2020 my top artist in the app, is my #1 in Wrapped. I know the cutoff is November 15, but it does not make a difference because my Wrapped #1...

Roadie

  I am using statsforspotify, which uses the Spotify API. Yet in my Wrapped, an artist that was at no point in 2020 my top artist in the app, is my #1 in Wrapped. I know the cutoff is November ...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

liked songs randomly replaying from start of the liked songs playlist

I had this problem months ago and it stopped but now it's started back up again where I'll be playing my Liked Songs, no shuffle, and at random it will just jump to the start of the Liked Songs and I'll have to scroll all the way back down to where I...

Regular

I had this problem months ago and it stopped but now it's started back up again where I'll be playing my Liked Songs, no shuffle, and at random it will just jump to the start of the Liked Songs and I...

AdamDamon

Spotify Star

730 Views

5 replies

0 likes

  • 730 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Recently Played" not accurate

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI know this question has been raised before, but ever since the newest update, my Recently Pl...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I know ...

Jeremy

Spotify Legend

1057 Views

1 replies

0 likes

  • 1057 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to link someone else's playlist to your profile

PlanPremium FamilyCountryUSADevice2020 Macbook ProOperating SystemiOS 15 My Question or IssueMy boyfriend is able to "make public" one of my playlists so that my playlist is displayed on his profile under "public playlists." I am unable to do the sam...

Casual Listener

Plan Premium Family Country USA Device 2020 Macbook Pro Operating System iOS 15   My Question or Issue My boyfriend is able to "make public" one of my playlists so that my playlist is ...

pkandie

Newbie

13437 Views

4 replies

0 likes

  • 13437 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local Files not syncing

PlanPremiumCountrySingaporeDevice(iPhone XS, Microsoft Surface Pro)Operating System(iOS 14.2, Windows 10) My Question or IssueLocal files are not syncing. Tried de-selecting and selecting local files in settings. Tried re-installing Spotify. Change f...

Casual Listener

Plan Premium Country Singapore Device (iPhone XS, Microsoft Surface Pro) Operating System (iOS 14.2, Windows 10)   My Question or Issue Local files are not syncing. Tried de-selecting ...

Jeremy

Spotify Legend

643 Views

3 replies

0 likes

  • 643 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] [Update] Multiple issues

PlanFree/PremiumCountryBelgiumDevicePC DesktopOperating SystemWindows 10 My Question or IssueHello, I've got multiple issues since the update 1 - when I press Delete on a song inside a playlist in order to remove it, the song isn't removed. In fact, ...

Music Fan

Plan Free/Premium Country Belgium Device PC Desktop Operating System Windows 10   My Question or Issue Hello,   I've got multiple issues since the update 🙂 1 - when I press De...

Elena

Moderator

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution After 5 seconds I turned on the music, I have some other music that is not in the playlist

PlanPremiumCountryRussiaDeviceSamsung Galaxy A10Operating Systemlast OS My Question or IssueAfter 5 seconds I turned on the music, I have some other music that is not in the playlist. I do not know what to do. I logged out from all devices from PC an...

Visitor

  Plan Premium Country Russia Device Samsung Galaxy A10 Operating System last OS   My Question or Issue After 5 seconds I turned on the music, I have some other music that is not...

Mario

Spotify Legend

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

[All Platforms] featuring artist's playlist does not show up

Few days ago I was looking for my similar artists and check the playlists where this artists are featured. Today they don't show up anymore. Under the "Appears on" they just show Album and Compilations. Do you have the same issue?I also empty the cac...

Casual Listener

Few days ago I was looking for my similar artists and check the playlists where this artists are featured. Today they don't show up anymore. Under the "Appears on" they just show Album and Compilatio...

303 Views

0 replies

0 likes

All Platforms
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Superuser Contribution spotify stays connected and does not play the songs

I have spotify on android and also on ios, premium, the songs are all downloaded. But when I go to play to go to the gym, I open spotify on ios and it stays connecting and does not let the songs play because they appear as un-downloaded. I have to pu...

Newbie

I have spotify on android and also on ios, premium, the songs are all downloaded. But when I go to play to go to the gym, I open spotify on ios and it stays connecting and does not let the songs play...

Elena

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution My 2020 Top playlist is not available

PlanPremiumCountryCanadaDeviceHuawei P10 LiteOperating SystemAndroid Oreo My Question or IssueMy 2020 Top songs playlist isn't available. I have listened to thousands of songs this year, but nothing appears in 2020 wrapped section or uniquely yours s...

Casual Listener

Plan Premium Country Canada Device Huawei P10 Lite Operating System Android Oreo   My Question or Issue My 2020 Top songs playlist isn't available. I have listened to thousands of...

anguis_35

Casual Listener

888 Views

4 replies

0 likes

  • 888 Views
  • 4 replies
  • 0 likes

Landscape mode for track page for sound quality improvement

Hi folks,many smartphones change their sound settings when they rotate their screen in landscape mode. They seperate bass and trebble and the sound quality improves. But when I use spotify I can not rotate the screen when I'm in the view of the curre...

Visitor

Hi folks, many smartphones change their sound settings when they rotate their screen in landscape mode. They seperate bass and trebble and the sound quality improves. But when I use spotify I can no...

Billy-J

Spotify Star

493 Views

1 replies

0 likes

landscape
Sound Quality
track view
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist View Doesn't Show any liked Albums or Songs

PlanPremiumCountryUKDeviceiPhone 12Operating SystemiOS 14 My Question or IssueI have the same issue as the thread that is in the following link:https://community.spotify.com/t5/Implemented-Ideas/Your-Library-Bring-back-Artist-page-that-contains-saved...

Casual Listener

Plan Premium Country UK Device iPhone 12 Operating System iOS 14   My Question or Issue I have the same issue as the thread that is in the following link: https://community.spotify.co...

Mihail

Spotify Legend

719 Views

5 replies

0 likes

  • 719 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist is getting all messed up

PlanPremiumCountryUnited KingdomDeviceGaming PCOperating SystemWindows 10 My Question or IssueHey folks!Hope I can get some help here with my issue.I recently switched to the family plan thus allowing me to have my own account, on my previous profile...

Casual Listener

Plan Premium Country United Kingdom Device Gaming PC Operating System Windows 10   My Question or Issue Hey folks! Hope I can get some help here with my issue. I recently switched to...

Mario

Spotify Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution There are multiple songs in my liked songs list that show up as not liked when I go to the artist pa

PlanPremiumCountryUSDevice(iPhone X, PC app, chrome)Operating System(iOS 14, Windows 10) My Question or IssueThere are multiple songs in my liked songs list that show up as not liked when I go to the artist page. If I like the song on the artist page...

Visitor

Plan Premium Country US Device (iPhone X, PC app, chrome) Operating System (iOS 14, Windows 10)   My Question or Issue There are multiple songs in my liked songs list that show up as n...

Mihail

Spotify Legend

976 Views

1 replies

2 likes

  • 976 Views
  • 1 replies
  • 2 likes

Superuser Contribution Local files

I am trying to see only a select folder of Local Files. However, all My Music continue to show when I select Local Files under Your Library. Under Settings, only my selected folder is highlighted. Thanks for your help.

Casual Listener

I am trying to see only a select folder of Local Files. However, all My Music continue to show when I select Local Files under Your Library. Under Settings, only my selected folder is highlighted. Th...

Katerina

Spotify Legend

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes