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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • Rtychsue
  • Casual Listener
  • 2878 Views
  • 48 replies
  • 2 likes
  • 2878 Views
  • 48 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • deborahajackson
  • Visitor
  • 7419 Views
  • 80 replies
  • 10 likes
  • 7419 Views
  • 80 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't load or play anything on my android

PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid Nougat/7.0 My Question or Issue(9/28/19) This morning when I opened spotify everything wasn't loading, so I gave it a minute to load. Once the playlist I wanted to listen to "loaded"...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android Nougat/7.0   My Question or Issue (9/28/19) This morning when I opened spotify everything wasn't loading, so ...
  • Petya
  • Community Legend
  • 4724 Views
  • 1 replies
  • 2 likes
  • 4724 Views
  • 1 replies
  • 2 likes

Superuser Contribution Stop downloads and keep music already downloaded

How do I stop downloading new musics from a playlist but keep the musics I've already downloaded? Whenever I set to stop downloading the playlist, Spotify automaticaly removes all musics.

  • Visitor
  • How do I stop downloading new musics from a playlist but keep the musics I've already downloaded? Whenever I set to stop downloading the playlist, Spotify automaticaly removes all musics.
  • Petya
  • Community Legend
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist isn't named as on other device and with other songs

PremiumGermanySony Xperia XZ1Operating SystemAndroid 9 Pie My Question or IssueA few weeks ago I send a link of a playlist to a friend but now he has the german name (Gute Laune Hits by Spotify) of the playlist while I still have the english name (Ha...

  • Casual Listener
  • Premium Germany Sony Xperia XZ1 Operating System Android 9 Pie   My Question or Issue A few weeks ago I send a link of a playlist to a friend but now he has the german name (Gute Laune Hi...
  • melle712
  • Casual Listener
  • 1193 Views
  • 2 replies
  • 0 likes
  • 1193 Views
  • 2 replies
  • 0 likes

[Android oneplus6t] Artists and albums won't show up in my library

PlanPremium for familyCountryItalyDevice(Oneplus 6t)Operating System(android9) My Question or IssueI have an issue with my spotify app. If I search the library from my mobile, quite a few artists and albums are missing. Moreover, they are not sorted ...

  • Casual Listener
  •   Plan Premium for family Country Italy Device (Oneplus 6t) Operating System (android9)   My Question or Issue I have an issue with my spotify app. If I search the library from m...
  • Piccolit
  • Casual Listener
  • 1324 Views
  • 2 replies
  • 0 likes
  • 1324 Views
  • 2 replies
  • 0 likes

can't play songs, only shuffle playlists

PlanFreeCountryUnited StatesDeviceSamsung Galaxy J7 CrownOperating SystemAndroid 9 My Question or IssueI'm recently having a problem where the only way I can play music is through albums or playlists. I've tried with MULTIPLE songs, but no matter wha...

  • Casual Listener
  •   Plan Free Country United States Device Samsung Galaxy J7 Crown Operating System Android 9   My Question or Issue I'm recently having a problem where the only way I can play mus...
  • LovingBeagles
  • Visitor
  • 13985 Views
  • 3 replies
  • 0 likes
  • 13985 Views
  • 3 replies
  • 0 likes

"Add album to playlist" option destroyed

What the F is going on? Once again I'm back here, craving to scream in your developers' face that you've made the Android app even more useless. I've previously had a lot of opinions on what and how you could improve the app. One of the first things ...

  • Composer
  • What the F is going on?    Once again I'm back here, craving to scream in your developers' face that you've made the Android app even more useless.   I've previously had a lot...
  • eltoch
  • Composer
  • 1278 Views
  • 1 replies
  • 2 likes
  • 1278 Views
  • 1 replies
  • 2 likes

Solved!! liked songs aren't visible

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My liked songs are not visible on my desktop. I can still play them from my android but if I...

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  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Loxer
  • Spotify Star
  • 1686 Views
  • 1 replies
  • 0 likes
  • 1686 Views
  • 1 replies
  • 0 likes

Follow button for playlists disappeared

The "Follow" button for playlists on the desktop version for Spotify disappeared. I can't follow any more playlists. I deleted the program and downloaded it again. Nothing changed.Following people and playlists on my phone and iPad is still working.D...

  • Visitor
  • The "Follow" button for playlists on the desktop version for Spotify disappeared. I can't follow any more playlists. I deleted the program and downloaded it again. Nothing changed. Following people ...
  • Emilia_8
  • Spotify Star
  • 1548 Views
  • 1 replies
  • 0 likes
  • Follow button
    Playlists
  • 1548 Views
  • 1 replies
  • 0 likes

Solved!! Sort songs in playlist on Android

I use latest version of Spotify on Android 4.4. There is no way to sort the playlist by most recently added?

  • Regular
  • I use latest version of Spotify on Android 4.4. There is no way to sort the playlist by most recently added?
  • MoodWizard
  • Casual Listener
  • 7112 Views
  • 5 replies
  • 0 likes
  • 7112 Views
  • 5 replies
  • 0 likes

Superuser Contribution Duplicated songs and albums on library

PlanStudentCountryBrazilDeviceElephone A4 ProOperating SystemAndroid OreoMy Question or IssueI noticed that some song from several albums are duplicated in my library. I tried unsaving those albums and songs and re-saving them, but the problem persis...

  • Newbie
  • Plan Student Country Brazil Device Elephone A4 Pro Operating System Android Oreo My Question or Issue I noticed that some song from several albums are duplicated in my library. I tried unsav...
  • Peter
  • Spotify Legend
  • 1405 Views
  • 1 replies
  • 0 likes
  • 1405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists pause when phone goes dark

PlanAT&T CountryUSA DeviceSamsung galaxy S8 My Question or IssueSo as title says. However, I have zeroed it in. It only pauses if the playlist is downloaded and the screen goes to black. Comes back on immediately if I bring the phone back to light. E...

  • Casual Listener
  •   Plan AT&T  Country USA  Device Samsung galaxy S8   My Question or Issue So as title says. However, I have zeroed it in. It only pauses if the playlist is downloaded...
  • Katerina
  • Spotify Legend
  • 1575 Views
  • 1 replies
  • 2 likes
  • 1575 Views
  • 1 replies
  • 2 likes

Can't see downloaded songs

PlanPremiumCountryGermanyDeviceLG G6Operating SystemAndroid 8.0 I noticed that you can see if you downloaded a specific song in a playlist. You can see a 'downloaded'-icon left to the song name. When I am opening the album, I can't see that icon. Ple...

  • Music Fan
  • Plan Premium Country Germany Device LG G6 Operating System Android 8.0   I noticed that you can see if you downloaded a specific song in a playlist. You can see a 'downloaded'-icon left...
  • Nicolaiaiai
  • Music Fan
  • 2638 Views
  • 11 replies
  • 1 likes
  • album
    Can't download
    Download
    Playlist
    show download
    single
  • 2638 Views
  • 11 replies
  • 1 likes

Superuser Contribution New Liked Playlist Doesn't Show Up on Android Auto

planPremiumCountryUSADeviceGalaxy S9+ (Android Auto)Operating SystemAndroid OMy Question or IssueNewly created liked songs playlist doesn't shownup in Android auto . This is needed for the ability to view songs easily .

  • Newbie
  • plan Premium Country USA Device Galaxy S9+ (Android Auto) Operating System Android O My Question or Issue Newly created liked songs playlist doesn't shownup in Android auto . This is needed ...
  • 3sby
  • Newbie
  • 4536 Views
  • 12 replies
  • 5 likes
  • Android
    android auto
  • 4536 Views
  • 12 replies
  • 5 likes

Solved!! Add an Entire Album to a Playlist

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroid 10QP1A.190711.019 My Question or IssueI installed the latest available Andoird for Pixel OS update a couple fo weeks ago, of course all of my apps updated around this time as well. So sometime...

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  • Regular
  • Plan Premium Country USA Device Pixel 2 Operating System Android 10 QP1A.190711.019   My Question or Issue I installed the latest available Andoird for Pixel OS update a couple fo wee...
  • Skinhinge
  • Regular
  • 2020 Views
  • 2 replies
  • 0 likes
  • 2020 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why is there a hidden playlist that shows up when I hover in the side nav

Hello, I have a Spotify family plan and when I use it on my MacBook Pro (2019), there is a space in the middle where all my playlists show up. However, when I hover over that blank space, the name of the playlist shows up. How does this playlist show...

  • Casual Listener
  • Hello,   I have a Spotify family plan and when I use it on my MacBook Pro (2019), there is a space in the middle where all my playlists show up. However, when I hover over that blank space, th...
  • Katerina
  • Spotify Legend
  • 4428 Views
  • 7 replies
  • 0 likes
  • 4428 Views
  • 7 replies
  • 0 likes

Solved!! Spotify ads playing before/after podcasts with premium

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid Pie (9.0.0) My Question or IssueThe other day when listening to a podcast, I was served targeted ads at the start and end of the podcast. I was able to determine that the ads wer...

  • Casual Listener
  •   Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android Pie (9.0.0)   My Question or Issue The other day when listening to a podcast, I was served target...
  • AndrewRobs01
  • Composer
  • 4758 Views
  • 8 replies
  • 0 likes
  • Advertisements
    Android
    Podcasts
    Premium
  • 4758 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcasts No Longer in "Your Library"

Plan - Premium Country- USA Device- Pixel 3 Operating System- Android 9 Spotify Version- 8.5.23.686 My Question or Issue Podcasts used to be available in library, but a couple of months ago this feature disappeared. Will podcasts ever come back? I wa...

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  • Music Fan
  • Plan  - Premium   Country - USA   Device - Pixel 3   Operating System - Android 9   Spotify Version - 8.5.23.686   My Question or Issue   Podcasts ...
  • Petya
  • Community Legend
  • 2253 Views
  • 1 replies
  • 0 likes
  • 2253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and podcasts option no longer available in your library

PlanPremiumCountry DeviceMotorola g7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently got a new phone and in the Your Library section there is no longer a podcast or playlist option. It looks like an older version...

  • Visitor
  • Plan Premium Country   Device Motorola g7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recently got a new phone and in the Your Library s...
  • Peter
  • Spotify Legend
  • 1825 Views
  • 1 replies
  • 0 likes
  • 1825 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't find podcast recommendations

PlanPremiumCountrySingaporeDeviceSony Xperia XA1Operating SystemAndroid (Pie) My Question or IssueThis morning, on the Home tab of the Spotify app, there was a section for recommended podcasts based on my other listens. I found a podcast in there tha...

  • Newbie
  • Plan Premium Country Singapore Device Sony Xperia XA1 Operating System Android (Pie)   My Question or Issue This morning, on the Home tab of the Spotify app, there was a section for re...
  • Peter
  • Spotify Legend
  • 2430 Views
  • 1 replies
  • 0 likes
  • Discover
    podcast
    recommendation
  • 2430 Views
  • 1 replies
  • 0 likes

Discover Weekly Upgrades

I want the option to be able to not include songs already played before, it's discover weekly not rediscover weekly . I love my discover weekly but I hate when it's a song I've played before even if it matches what I've listened to before

  • Visitor
  • I want the option to be able to not include songs already played before, it's discover weekly not rediscover weekly 😅 . I love my discover weekly but I hate when it's a song I've played before even...
  • 1510 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 1510 Views
  • 0 replies
  • 0 likes