Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
HelloI have the problem that some imported songs display the artist name and others don't, although it's equally present in the original credits for both (please see pictures).Can anyone help?Thank you very much!Andreas
Hello I have the problem that some imported songs display the artist name and others don't, although it's equally present in the original credits for both (please see pictures). Can anyone help? T...
324 Views
0 replies
0 likes
My account starts playing a wierd playlist i never even listned to without me asking for it. I listen to some music and suddnley the app changes the playlist to that wierd one. It starts by itself whenever the app is open. I just can't listen to my m...
My account starts playing a wierd playlist i never even listned to without me asking for it. I listen to some music and suddnley the app changes the playlist to that wierd one. It starts by its...
241 Views
0 replies
0 likes
PlanPremiumCountrySamsung Galaxy Note 10+Operating SystemAndroid Version 10 My Question or IssueHello I downloaded some music from my flash drive to my spotify account. After the download the music does show on my account but when I am in my truck it...
Plan Premium Country Samsung Galaxy Note 10+ Operating System Android Version 10 My Question or Issue Hello I downloaded some music from my flash drive to my spotify account. After the...
235 Views
0 replies
0 likes
PlanPremiumCountryUnited States DeviceiPhone XROperating SystemIOS 12 My Question or IssueHello so I was wondering if someone could help me out here, so I put my “liked songs” into alphabetical order and then about 5 seconds later Spotify randomizes ...
Plan Premium Country United States Device iPhone XR Operating System IOS 12 My Question or Issue Hello so I was wondering if someone could help me out here, so I put my “liked ...
304 Views
0 replies
0 likes
PlanPremiumCountrYUSAIPHONE 8(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlaylist not playing the songs
Plan Premium CountrY USA IPHONE 8 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Playlist not ...
296 Views
0 replies
1 likes
PlanFreeCountryBrazilOperating SystemWindows 10My Question or IssueI tried taking songs from a game's OST (.mp3 files) because they aren't in Spotify, however, every time i click to play them it doesn't and the following message appears: "Spotify can...
Plan Free Country Brazil Operating System Windows 10 My Question or Issue I tried taking songs from a game's OST (.mp3 files) because they aren't in Spotify, however, every time i click to pla...
Spotify Legend
324 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceMacbook Pro 2013Operating SystemOSX 10.15.4 My Question or IssueDuring the change to having "Liked Songs" and "Saved albums" as separate lists, every song with a "liked" album was added to the "Liked Songs" playlist. I disl...
Plan Premium Country USA Device Macbook Pro 2013 Operating System OSX 10.15.4 My Question or Issue During the change to having "Liked Songs" and "Saved albums" as separate lists, eve...
283 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
415 Views
0 replies
1 likes
PlanPremiumCountryDeutschlandDevice(iPhone 11Operating System(iOS 13.4 If I have listened to music through Sportify via Alexa, I cannot switch to another music. The same song always comes back no matter what I say. The announcement is repeated correc...
Plan Premium Country Deutschland Device (iPhone 11 Operating System (iOS 13.4 If I have listened to music through Sportify via Alexa, I cannot switch to another music. The same ...
295 Views
0 replies
0 likes
Español:Falta la traducción para el texto que indica la cantidad de canciones guardadas en la lista de 'Canciones que te gustan'. En lugar de mostrarse '2831 canciones', se muestra '2831 songs' cuando eso no es lo correcto, ya que el idioma del teléf...
Español: Falta la traducción para el texto que indica la cantidad de canciones guardadas en la lista de 'Canciones que te gustan'. En lugar de mostrarse '2831 canciones', se muestra '2831 songs' cua...
Not applicable
1606 Views
3 replies
1 likes
PlanPremiumCountryCanadaDeviceiPhone XRMy Question or IssueI am playing music in my liked songs not on shuffle, and every 3 songs approximately, it switches and starts playing from the very top of my liked songs list - no prompting, and then it conti...
Plan Premium Country Canada Device iPhone XR My Question or Issue I am playing music in my liked songs not on shuffle, and every 3 songs approximately, it switches and starts playing f...
Moderator
934 Views
1 replies
1 likes
Getting my local files from a laptop and making them playable on my phone is a time consuming puzzle as it is, considering the files only download about 15% of the times I try this. And then you're stuck having to use the same PC every single time, o...
Getting my local files from a laptop and making them playable on my phone is a time consuming puzzle as it is, considering the files only download about 15% of the times I try this. And then you're s...
Spotify Legend
789 Views
1 replies
0 likes
Hi everybody, for years I have an empty folder in my playlists. I cant delete it. All I can do is to create new playlists in this folder. How can I get rid of this folder? I tried everything that come to my mind.Many thanks in advance. Greetings from...
Hi everybody, for years I have an empty folder in my playlists. I cant delete it. All I can do is to create new playlists in this folder. How can I get rid of this folder? I tried everything...
Casual Listener
19827 Views
14 replies
2 likes
PlanPremium CountryUSA DeviceSamsung Galaxy S7 Operating System My Question or IssueI made a playlist and I used to be able to access it from My Library > Playlists but now it only shows up in my recent plays section and on the home page widget I mad...
Plan Premium Country USA Device Samsung Galaxy S7 Operating System My Question or Issue I made a playlist and I used to be able to access it fr...
Community Legend
496 Views
1 replies
0 likes
PlanFree/PremiumCountryUS My Question or IssueIs it possible to do a simple landing page - a URL that I can send followers to? The idea is to have all my playlists listed on a single page.
Plan Free/Premium Country US My Question or Issue Is it possible to do a simple landing page - a URL that I can send followers to? The idea is to have all my playlists listed on a single...
Roadie
1286 Views
1 replies
0 likes
PlanFreeCountryThe NetherlandsDeviceSamsung Galaxy A5Operating SystemAndroid 8.0 My Question or IssueCommercials come every 2/3 songs, but also i can't close the commercial /tab. Wich means i have to close the Spotify app completely in order to liste...
Plan Free Country The Netherlands Device Samsung Galaxy A5 Operating System Android 8.0 My Question or Issue Commercials come every 2/3 songs, but also i can't close the comm...
Roadie
388 Views
1 replies
0 likes
PlanPremiumCountryIsrael DeviceSamsung Galaxy 10Operating System( Android Oreo, Windows 10,etc.) My Question or IssueDear All In the recent month, there are new songs that "entered" into my playing list, they simply stop the played daily mix and star...
Plan Premium Country Israel Device Samsung Galaxy 10 Operating System ( Android Oreo, Windows 10,etc.) My Question or Issue Dear All In the recent month, th...
Spotify Legend
288 Views
1 replies
0 likes
PlanPremiumCountryUnited kingdomDevicegoogle home miniMy Question or IssueHi,When I ask my google home mini to play one of my spotify playlists, it wont. I use the command, "hey google, play my playlist called {playlist name}", however it doesnt ever...
Plan Premium Country United kingdom Device google home mini My Question or Issue Hi, When I ask my google home mini to play one of my spotify playlists, it wont. I use the command, "hey ...
1607 Views
0 replies
3 likes
PlanPremiumCountryJapan (Italian account)DeviceHuawei P20 LiteOperating SystemAndroid 9 My Question or Issue Hi everybody, Since a couple of days ago, while I am listening to my songs from my phone some weird techno music I have never heard just star...
Plan Premium Country Japan (Italian account) Device Huawei P20 Lite Operating System Android 9 My Question or Issue Hi everybody, Since a couple of days ago, while I...
Spotify Legend
725 Views
3 replies
0 likes
PlanPremiumPaísEspañaDispositivoMóvil, PCSistema operativoAndroid 9, Windows 10, Windows 7 Mi pregunta o problemaSpotify instalado en móvil y pc, los archivos locales en playlists, junto con otros temas, se reproducen perfectamente, pero al conectar ...
Plan Premium País España Dispositivo Móvil, PC Sistema operativo Android 9, Windows 10, Windows 7 Mi pregunta o problema Spotify instalado en móvil y pc, los archivos locales en...
Roadie
444 Views
1 replies
0 likes
