Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note8Operating SystemAndroid 9My Question or IssueLiked songs no longer shows under the Your Library tab. It shows in the Home tab but if you press it, the app will crash. I am using the latest andro...
Plan Premium Country South Africa Device Samsung Galaxy Note8 Operating System Android 9 My Question or Issue Liked songs no longer shows under the Your Library tab. It shows in the Home tab...
Regular
546 Views
2 replies
0 likes
I'm currently trying to this works myself. I got everyone on my Premium Family plan to join the Mix, and songs were added as expected. But there's only 50? Does this playlist get updated regularly or expand as it's played?PlanPremium FamilyCountryUni...
I'm currently trying to this works myself. I got everyone on my Premium Family plan to join the Mix, and songs were added as expected. But there's only 50? Does this playlist get updated regularly or...
Composer
23314 Views
7 replies
0 likes
PlanPremiumCountryGermanyDevice( Samsung Galaxy, Windows PC)Operating System( Android, Windows 10) My Question or IssueHi,I´m listening the german radioplay/audiobook "Die drei ???" for years. But since a week or so, i can´t play the songs. No song o...
Plan Premium Country Germany Device ( Samsung Galaxy, Windows PC) Operating System ( Android, Windows 10) My Question or Issue Hi, I´m listening the german radioplay/audiobook "Die ...
Casual Listener
339 Views
1 replies
0 likes
I've been using Spotify now for years... one thing that has irritated me countless times that is pushing me to just switch is the AI. I can do something simple like play Video Game music. It will play from my Library or a Playlist what I have saved a...
I've been using Spotify now for years... one thing that has irritated me countless times that is pushing me to just switch is the AI. I can do something simple like play Video Game music.&nb...
251 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy playlists are gone. I have not deleted them. Please help, I spent all summer compiling the...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My play...
Newbie
627 Views
1 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I liked a daily mix a couple of days ago and clicked save and follow however today I clic...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
6596 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceToshiba Satellite laptopOperating SystemWindows 10 My Question or IssueI have a playlist of local file tunes. Until very recently I was able to play them. Within the last week or so, I've noticed that the tune files are all...
Plan Premium Country USA Device Toshiba Satellite laptop Operating System Windows 10 My Question or Issue I have a playlist of local file tunes. Until very recently I was able ...
Casual Listener
403 Views
2 replies
0 likes
Plan FreeCountry ukDevice Android tablet 6.0.1 I've done a clean install (as per thread linked)(8.5.32.889 @ 24nov2019) but when I go to an album there is no option to add 'all tracks' to a playlist.Only 'like all songs' is available.(see screenshot)...
Plan Free Country uk Device Android tablet 6.0.1 I've done a clean install (as per thread linked)(8.5.32.889 @ 24nov2019) but when I go to an album there is no option to add 'all tracks' t...
243 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Composer
283 Views
1 replies
0 likes
I recently noticed, that I'm not able anymore to remove songs Spotify plays in "Your Mixtapes" on the PC. I'm however able to remove them when I'm on my phone, but the changes are not saved, when I use Spotify over the desktop app again.Someone knows...
I recently noticed, that I'm not able anymore to remove songs Spotify plays in "Your Mixtapes" on the PC. I'm however able to remove them when I'm on my phone, but the changes are not saved, when I u...
Visitor
943 Views
1 replies
4 likes
PlanPremiumCountryUSA Device(iPhone My Question or IssueI cannot see my playlists from Spotify on Sonos anymore. So I cannot play Spotify playlists on Sonos. On Sonos, it says"Spotify playlists: This content is no longer available." I have not change...
Plan Premium Country USA Device (iPhone 😎 My Question or Issue I cannot see my playlists from Spotify on Sonos anymore. So I cannot play Spotify playlists on Sonos. On So...
779 Views
0 replies
0 likes
Hi I just wanted to find out why for the last 3 months I have been charged an international transaction for my monthly subscription. Instead of being charged $17.99 I am now being charged $18.54 and it's showing up as GBR. Not sure why this has chang...
Hi I just wanted to find out why for the last 3 months I have been charged an international transaction for my monthly subscription. Instead of being charged $17.99 I am now being charged $18....
Casual Listener
2646 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceHTC One a9Operating System(Android) My Question or IssueI had a bunch of albums in my library and whenever I remove some, they come back later when I revisit my library, and the download starts over. It happens literall...
Plan Premium Country Germany Device HTC One a9 Operating System (Android) My Question or Issue I had a bunch of albums in my library and whenever I remove some, they come back later ...
Regular
978 Views
3 replies
4 likes
PlanPremiumCountryUSADeviceS8Operating SystemAndroid 9 My Question or Issue Started today... under "Your Library" in both Playlists and Albums, it will say it's downloading random albums that I've liked. I click each one, uncheck the Downloading box,...
Plan Premium Country USA Device S8 Operating System Android 9 My Question or Issue Started today... under "Your Library" in both Playlists and Albums, it will say it'...
Community Legend
2092 Views
8 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
987 Views
5 replies
0 likes
Almost every time I open the mobile app or desktop application, it says that 10-20 songs are downloading even though I haven't added anything to my library and nothing should be downloading. I haven't been able to identify any of the songs that have ...
Almost every time I open the mobile app or desktop application, it says that 10-20 songs are downloading even though I haven't added anything to my library and nothing should be downloading. I h...
341 Views
0 replies
0 likes
hi,spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing.Even after select only one language (E.g. Hindi), I am seeing other language music also. Show musics for selected langua...
hi, spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing. Even after select only one language (E.g. Hindi), I am seeing oth...
1235 Views
0 replies
0 likes
if there is an option to erase recently played music, a person can manage its recently played also.I think this option was there in spotify previously.
if there is an option to erase recently played music, a person can manage its recently played also. I think this option was there in spotify previously.
Moderator
595 Views
4 replies
2 likes
PlanPremiumCountryUSDeviceAll My Question or IssueIn my liked music, I have some duplicate songs. Even though the song title, artist, and album are the same (and both have the explicit tag), they are showing as two different songs in my liked songs l...
Plan Premium Country US Device All My Question or Issue In my liked music, I have some duplicate songs. Even though the song title, artist, and album are the same (and both have the ex...
Composer
417 Views
1 replies
0 likes
PlanPremiumCountryUSADevice()Operating System( Android.) My Question or IssueI would like to create a playlist and update it with new songs once a week while saving the previous list. Is this possible , if so, How do i do that?Thanks,John
Plan Premium Country USA Device () Operating System ( Android.) My Question or Issue I would like to create a playlist and update it with new songs once a week while saving the previ...
516 Views
0 replies
0 likes
