"and more" button for free users is unresponsive on album and artist pages

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Re: Album Song List Won't Load

Rock Star 23
Rock Star 23

Hey @NicoleBermeo, thanks for reaching out to the Community!

Sorry to hear this. 

I'll take a look at this and get back to you as soon as possible. 


Thanks for your patience!

Billy-JRock Star 23
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Re: Album Song List Won't Load

Casual Listener
This is happening to me too 😞 and with this happening I cannot add more songs to my Liked Songs
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Re: Album Song List Won't Load

Visitor
I’ve been having this problem too. Each time I click on an album or on the song list on top of an artist’s profile nothing happens and the album won’t load. This problem doesn’t occur with playlists.
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Re: iOS users can't see song list by artist and album - Status changed to: Need more info

Moderator
Moderator

Hey there folks,

 

We’re receiving reports that users can't see a track list when opening an album or artist page. 

 

First, we'd recommend trying a clean reinstall of the app on your device by following the steps hereIf after that you’re still having trouble with this, could you provide us with the following info:

 

  • device + OS version
  • exact Spotify version
  • approximate time and date this happened
  • your country of residence

 

Once we have that, we will pass it on to the relevant team, who will look further into it.

 

Thanks! 

IvanModerator
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“Music is the strongest form of magic.” Marilyn Manson
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Re: iOS users can't see song list by artist or album

Rock Star 9
Rock Star 9

device + OS version: Sony Xperia Z3 Dual, Android 6.0.1

exact Spotify version: 8.5.66.1002

time and date this happened: I noticed this on Saturday (2020/07/11) after I came across a report about it here in the Community, it was around 12:30 (GMT+2). I suspect it happened after the last update. 

your country of residence: Poland

Emilia_8Rock Star 9
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Re: iOS users can't see song list by artist or album

Casual Listener

This is happening to me as well. Every artist I’ve tried won’t let me press the “and more” selection to view songs but I can through playlists.

  • iPhone 6+ iOS 13.5.1
  • spotify version 8.5.66.762
  • Since about Saturday July 11th
  • United States
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Re: iOS users can't see song list by artist or album

Casual Listener

@Musicfan72826  exactly!! 

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Re: iOS users can't see song list by artist or album

Casual Listener

Plan:Free

Device & OS Version:(iPhone X),(iOS 13.5.1)

Exact Spotify version: 8.5.66.762

Time and Date This Happened: I noticed this on Sunday and reported here on the community page.

Your Country of Residence: United States 

 

@Ivan 

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Re: When I click ‘see more’ nothing happens

Casual Listener

Hi Billy-J,

 

I tried what you suggested, deleting the app and reinstalling it, and it is still the same. I have the second generation I think? It is the iPhone se that came out a month or two ago. And it’s software version 13.4.

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Re: iOS users can't see song list by artist or album

Moderator
Moderator

Hey there @Emilia_8@Musicfan72826 and @NicoleBermeo,

 

Thanks for getting back to us with the required info. 

 

To support our investigation, we'll also need you to let us know the approximate time this happened. This way our team can narrow down the possibilities for finding what's causing this.

 

Make sure to include your GMT timezone as well. 

 

We'll look out for your replies!  

IvanModerator
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If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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