I guess I run into a bug. Can you verify or possibly offer a solution?
1- Android Encrypted SD Card
1- Open App
2- Select SD Card as Storage
3- Download a playlist
4- Restart the device
Storage stays as SD Card
Storage changed to Internal.
App Tries to re-download the playlist.
I can duplicate the exact same problem.
If you download a lot of music and have a lot of photo on your SD card you can make this issue happen too WITHOUT encryption.
During testing with SD encryption I was able to duplicate my issue 100% of the time.
Disable Spotify before reboot and you will not loose the downloads under any circumstances (encypted or not)
Please submit this to spotify support email too email@example.com
They are 100% ignoring me on this issue and sending back the same CANNED response every time.
It is very normal to have an encrypted SD card and suggested by.
At least the app should prompt you to wait or default back to normal
I think it's a new bug too. IMHO this will be considered as a minor bug because not many users will be effected by this. You know people don't restart their devices or encrypt SDCards, don't have 4GB of ram that can fire background services this fast etc 🙂 So solution will be released at least in a couple of weeks.
Admins will hear our voice, may be they thank us 😛 We should save our playlists into internal storage until this problem solved.
@Admin, you can contact with me if necessary. I'm a mobile application developer too so I can try anything you need and provide logcat logs.
Laughing a little today by my email where spotify asked if i had a rooted phone and if i have the current version.
They don't seem to understand the issue.
Zero response saying they understand the issue any information I gave them.
I have isolated that encrypting the SD card makes the error happen almost 100% of the time
however still happens without encryption once your sd card has more files on it like VR Gear games and photos.
Suggestions like don't put anything else on my SD is out to lunch it occurs always in time.
Its Crazy that support can't say they understand the problem.
I will now as directly ask spotify again and see if i get the same canned response I have recevied several time.
And I got premium too.
Hey guys, one of you should post full details of this over in https://community.spotify.com/t5/Ongoing-Issues/idb-p/Spotify_Bugs/status-key/New_bug_report
Pay attention here. Once again I have made them aware of the problem.
You think after months it would be fixed but this issue obviously isn't a priority.
Good to have this issue in a place where spotify staff actively monitor. Thanks.
Sometimes you need to keep the emails going. They do want to help and will get there eventually. Even if the answer is "we can reproduce this but we won't be working on a fix right now".
That's why I felt it was worth posting in the Issues section too.
Hey Autotime, I know it's frustrating but I must admit that I can understand Spotify. I'm working for an app with a million users and sometimes a small problem can be postponed endlessly. They've lots of stuff have in mind like integrating Spotify with cars, enhancing music suggestion algorithm. This has a workaround, doesn't happen in most cases and it doesn't completely fail the system. Also they don't want you to store the music in your local, they want you to stream it. This feature is there only because users demands it.
@Joe, it's should be really simple to fix this. I don't know if you've power to push it to development team but it's 2 man/hour work based on my experience. You've continious tests so it won't add too much weight on the team.
@user-removed no, I have no power at all, sorry.
Thank you all for your patience and information regarding this issue. We're currently investigating this at the moment and hope to have an update soon.
You can follow the updates in this thread here.
Same problem here ... infuriating when I have to download 2000+ songs again ... Sort it out Spotify 😞
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