Album Artwork Fiasco

Solved!
Reply

Album Artwork Fiasco

JohnHudson
Newbie

I am using Spotify Premium and save abums for offline listening. Unto now, I had no problems but now when I swithch to offline mode on my iPhone, I can no longer see album artworks.

 

How to do I continue to view artworks on iPhone in offline mode.

 

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Peter__
Community Legend
This is a known issue which should be fixed in a future version.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

Solution!

MattSuda
Rock Star 24
Rock Star 24

Version 2.1 is now out! All album art bugs should be fixed including the display of album art for local files.

 

Thanks for your patience and enjoy your album covers!

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

14 Replies
Solution!

Peter__
Community Legend
This is a known issue which should be fixed in a future version.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

Skepilot
Gig Goer
The subsequent update still did not fix this. The strange thing is the album artwork is visible when the iPhone is locked, but then disappears when unlocked. So the artwork is obviously cached on the phone, just not displaying for some strange reason.

bjb2148
Casual Listener

It has now been several months since album artwork went missing on my iphone when offline.  I know the community post states that it will be corrected in the future, but how far in the future????   Please give us some idea!

Peter__
Community Legend
It's been months but there have only been 2 updates in that time - personally I suspect it will be fixed in the next one but it's impossible to know!

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

MattSuda
Rock Star 24
Rock Star 24

This bug is scheduled to be fixed in the next iOS update. 

 

Hopefully nothing changes before release. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

bjb2148
Casual Listener

It seems that Spotify is not interested in the fact that we are having a problem with seeing the artwork offlline.  I have been paying the premium for offline for over a year, but as of March we can no longer see artwork albums offline.  It sucks.  Spotify keeps saying it is a known problem but has not fixed the problem for six months.  I am tired of it.  So====   Spotify, for all of the users that are paying the premium, let us have the album artwork now!!!!    I want answers now.  Give us the album artwork now!!  Are you with me, other premium customers.  This sucks....  Let's just find another venue if spotify can't seem to solve the problem.............


@JohnHudson wrote:

I am using Spotify Premium and save abums for offline listening. Unto now, I had no problems but now when I swithch to offline mode on my iPhone, I can no longer see album artworks.

 

How to do I continue to view artworks on iPhone in offline mode.

 

 


 

jeremygoh
Community Legend

An update will be rolled out in future..

 

EDIT: Updated consistencies.

Meet Jeremy! | Day Entrepreneur, Night, Music Fanatic
I'm here to shuffle!

  • Write what matters in your heart to others, you never know whether you have another chance again.

MattSuda
Rock Star 24
Rock Star 24

Hey guys! The developers are still looking into a fix for this problem. It should hopefully be in an update soon. Keep on the lookout. For real this time hopefully... 😉

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Skepilot
Gig Goer

Seems to be finally (somewhat) fixed. Newly synced songs now show album art when offline. Songs I had synced previously still don't display album art when offline.

MattSuda
Rock Star 24
Rock Star 24

Album art in offline mode was fixed in version 1.7.

 

It is now working for most people. I know it's a hassle, but you can try a clean reinstall of the app.

 

Update: I haven't tried this in the recent 1.8 update until now and it looks like album art shows for most songs, but there are a few where the album art is blank. 😞 hmm...

 

I'll look into it. Maybe this needs to be reported to the developers so they can look at it again.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

NickBillStan
Newbie
It still isn't working and I have the latest update. This is really annoying

MattSuda
Rock Star 24
Rock Star 24

@NickBillStan 

 

Sorry, this bug came back in version 1.9 and 2.0. It will be fixed in an update soon.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

MattSuda
Rock Star 24
Rock Star 24

Version 2.1 is now out! All album art bugs should be fixed including the display of album art for local files.

 

Thanks for your patience and enjoy your album covers!

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Ebel
Newbie
Wow, it's 2017 and I'm still having that problem
SUGGESTED POSTS