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Album Artwork Fiasco

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Album Artwork Fiasco

JohnHudson

I am using Spotify Premium and save abums for offline listening. Unto now, I had no problems but now when I swithch to offline mode on my iPhone, I can no longer see album artworks.

 

How to do I continue to view artworks on iPhone in offline mode.

 

 

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Peter__
This is a known issue which should be fixed in a future version.

Peter
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MattSuda

Version 2.1 is now out! All album art bugs should be fixed including the display of album art for local files.

 

Thanks for your patience and enjoy your album covers!

MattSudaSpotify Star
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14 Replies
Marked as solution

Peter__
This is a known issue which should be fixed in a future version.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Skepilot
The subsequent update still did not fix this. The strange thing is the album artwork is visible when the iPhone is locked, but then disappears when unlocked. So the artwork is obviously cached on the phone, just not displaying for some strange reason.

bjb2148

It has now been several months since album artwork went missing on my iphone when offline.  I know the community post states that it will be corrected in the future, but how far in the future????   Please give us some idea!

Peter__
It's been months but there have only been 2 updates in that time - personally I suspect it will be fixed in the next one but it's impossible to know!

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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MattSuda

This bug is scheduled to be fixed in the next iOS update. 

 

Hopefully nothing changes before release. 

MattSudaSpotify Star
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bjb2148

It seems that Spotify is not interested in the fact that we are having a problem with seeing the artwork offlline.  I have been paying the premium for offline for over a year, but as of March we can no longer see artwork albums offline.  It sucks.  Spotify keeps saying it is a known problem but has not fixed the problem for six months.  I am tired of it.  So====   Spotify, for all of the users that are paying the premium, let us have the album artwork now!!!!    I want answers now.  Give us the album artwork now!!  Are you with me, other premium customers.  This sucks....  Let's just find another venue if spotify can't seem to solve the problem.............


@JohnHudson wrote:

I am using Spotify Premium and save abums for offline listening. Unto now, I had no problems but now when I swithch to offline mode on my iPhone, I can no longer see album artworks.

 

How to do I continue to view artworks on iPhone in offline mode.

 

 


 

jeremygoh

An update will be rolled out in future..

 

EDIT: Updated consistencies.

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MattSuda

Hey guys! The developers are still looking into a fix for this problem. It should hopefully be in an update soon. Keep on the lookout. For real this time hopefully... 😉

MattSudaSpotify Star
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Skepilot

Seems to be finally (somewhat) fixed. Newly synced songs now show album art when offline. Songs I had synced previously still don't display album art when offline.

MattSuda

Album art in offline mode was fixed in version 1.7.

 

It is now working for most people. I know it's a hassle, but you can try a clean reinstall of the app.

 

Update: I haven't tried this in the recent 1.8 update until now and it looks like album art shows for most songs, but there are a few where the album art is blank. 😞 hmm...

 

I'll look into it. Maybe this needs to be reported to the developers so they can look at it again.

MattSudaSpotify Star
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NickBillStan
It still isn't working and I have the latest update. This is really annoying

MattSuda

@NickBillStan 

 

Sorry, this bug came back in version 1.9 and 2.0. It will be fixed in an update soon.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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Marked as solution

MattSuda

Version 2.1 is now out! All album art bugs should be fixed including the display of album art for local files.

 

Thanks for your patience and enjoy your album covers!

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Ebel
Wow, it's 2017 and I'm still having that problem

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