Apple Watch SE cellular bug?

[ModestRunner]

Plan

Premium

Country

USA Washington

Device Apple Watch SE Model A2354

Operating System

(iOS 7.2 version

My Question or Issue

Equipment: Apple Watch SE Cellular version and Bose Bluetooth Sport headphones.

The app keeps freezing when I use the watch on a run. I start Spotify, music starts playing no problems for a few minutes.

I open the iOS activity app to track my pace and distance, music still playing on Spotify...

randomly, the Spotify app stops playing music and the app freezes, meaning I touch play and nothing happens and watch doesn’t respond. 

I take the watch off, put it back on and after the watch does it’s thing I can then restart the music and start running again.

what’s wrong? Why does this happen? 

I purchased the cellular Apple Watch version to be able to stream music from my watch while on runs and use streaming apps.

I haven’t left the country or state. The watch and iPhone were paired in the same state I run in. I say this because I see some comments about signing out of the App Store to reestablish your location....

why does Spotify app keep freezing when using on the Apple Watch SE?

thanks!

[Mihail]

Hey @ModestRunner,

Thanks for reaching out to the Community.

We recommend that you firs fully unpair your watch from the headphones and smartphone. Afterwards perform a clean reinstall of the Spotify app on your iPhone and pair the devices them again. This way the connection between them gets reestablished from the ground up and issues like the ones you're describing tend to get resolved. It's also a good idea to check for any possible firmware updates for all devices in your setup. That way you can make use of all released fixes and improvements.

You can also find some more useful info on how to use Spotify with your Apple Watch here.

Keep us posted! We'll be happy to lend a hand if you need more help. 

[ModestRunner]

Thank you for the reply. Unfortunately, that too, did not work.

Such a bummer. It keeps happening. Start my run, with my Bose Headohones and Apple Watch, 15-20 min later Spotify stops playing, watch freezes up “something went wrong” and I have to stop, take the watch off out it back on and it starts working again.

this is lame because it interrupts my run. 

Thank you again for the reply, but this unpairing and repair didn’t work. 

Both my iPhone and watch are up to date.

[Alex]

Hi @ModestRunner,

Thanks for getting back to us.

Can you let us know if this is happening if you try pairing another Bluetooth device to your watch and whether it freezes like that when you listen to podcasts as well?

Also, it'd be helpful if you can share your Spotify version with us.

Cheers.

[ModestRunner]

Hello, the version of Spotify Im running is 8.5.96.967. The iOS Im on is current, 14.4

The Apple Watch software version is also up to date and that is 7.3. It is the cellular version. So I should be able to use any apps that require cellular service with my watch only. There are no dead zones on my route. Prior to having my watch, I used my phone on my runs without interruption.

The Bluetooth headphones I use are Bose Soundsport Free.

I only play music when I run, I pick a playlist I like and hit play then start my run.

I have not used another pair of Bluetooth headphones. I don’t have another set.

I hope this helps you help me figuring this issue out.

Thank you.

[Mihail]

Hey @ModestRunner,

Thanks for getting back to us.

If you could borrow a friend or family members Bluetooth device and give it a try, that would help the troubleshooting a lot. If it doesn't work there as well, we can exclude the headphones as the root cause of the problem.

If that's not an option, could you let us know if the issue comes up when using a different internet network? Does it happen over wifi or only when using mobile data on your run?

Keep us posted. We'll keep an eye out for your reply.

[philaene]

This actually also happens to me a lot! I've narrowed down the issue being wifi. 

Whenever I go on a run, I need to turn off wifi so that it forces the watch to use cellular. But sometimes it will still randomly turn on wifi if I receive a call while running, or if I get close to supposed known networks like carrier wifi hotspots (so annoying, whoever thought that was a good idea).
If that happens, Spotify stops and keeps saying "something went wrong" and the only way to fix it is to turn off wifi (again) force closing the app (through the watch dock) and restarting.

It's a huge nuisance honestly when you're just trying to run. Apple Music doesn't have this issue so I'm sure it's resolvable on the Spotify side of things.

I also have an Apple Watch SE updated to the latest OS.

[Jeremy]

Hi there @philaene,

Thank you for your reply in this thread.

Can you confirm if you followed the troubleshooting steps that's been provided in this thread above?

Another useful step to try is to re-link the device from your account page on your account page.

Let us know how everything goes.

We'll keep an eye out for your reply.

Cheers!

[Kelvv1]

It works perfectly fine on wifi, but for cellular it keeps showing "something went wrong" when you try connecting your earphone on apple watch SE. The cellular works on other apps such as sending messages (Messenger) on apple watch when you are away from your phone. It happens after I updated my phone and apple watch SE to the latest version.
Note: I did try the steps of reinstall the apps but it didn't work.

[Novy]

Hey @Kelvv1, 

Thanks for reaching out about this and letting us know what you've tried.

Would you mind sending over a video or some pictures where we can take a better look at what you're seeing from your end? 

You can attach them using the Insert Photos or Insert Video options in the post editor. 

We'll keep an eye out for your reply.

[lw01]

I’ve the same issue here. 

watch is connected and all other apps work as usual with mobile data. 

only Spotify doesn’t work. I tried all things you’re talking about. Didn’t work out. 

Also I tested and found out, that the Spotify app runs fine on the watch while you’re phone is connected. If you turn your phone to airplane the watch app stops. 

-> the app should run on a cellular watch without a nearby phone. 

what are the steps do get that done?

[Alex]

Hey @lw01,

You can try following these steps to set up your watch so that you can listen to music without the phone.

1. Power your Apple Watch on and then launch Spotify on your watch if you've it installed.
2. Tap Your Library and browse a playlist or an album you want to listen to on your watch.
3. Press the Device menu at the bottom right corner of the music player screen.
4. If your watch is streaming feature supported, you'll see your Apple Watch at the top of the list (there is a 'Beta' tag in front of the watch name), then select it.

Let us know if you have any questions.

[lw01]

Come on Alex. Read the full ticket please!

that’s sadly not how to solve that problem. 

[Ver]

Hey @lw01,

Thanks for getting back to us 🙂

Sorry for the misunderstanding.

Could you share with us a screenshot of what you're seeing? We'll look into this further.

Keep us in the loop! If you have questions, you know where to find us.

[lw01]

 

[CarlosE]

Hey @lw01,

Thanks for the screenshot.

Can you confirm if you followed the steps in this guide to run a clean reinstall of the app? This is more thorough than a regular reinstall and can be helpful to get rid of any cached files that might cause trouble.

If the issue persists, could you let us know the exact Spotify version you're running?

Keep us posted.

[marktzie]

This happens to me all the time. It's maddening and defeats the singular purpose that I bought the watch for in the first place. I just want to be able to run or workout without having to carry my phone. 9 times out of 10 whenever I try to launch spotify and choose a playlist I get a 'something went wrong' message, which is not at all helpful. if I do manage to get past that and get to a song it tends to want to play on an echo or bose device back home instead of on the watch on my wrist. Oftentimes the watch that I'm interacting with doesn't even show up as on option to listen on. 

I have a 5 series with cellular running the latest OS and version of spotify. 

[Alex]

Hi folks,

Thanks for your posts.

Could you let us know if streaming on the watch works fine if you have the phone on you and are not streaming only from the watch using cellular?

Also, the next time you get the error message "Something Went Wrong" try to turn Bluetooth on the watch off and back on again.

Keep us posted.

[marktzie]

I will try turning bluetooth off and on again. 

I have reinstalled everything (e.g., reset watch to factory, reinstalled spotify, etc.) and that didn't help. It works fine if I have the phone on me, but again, that defeats the whole point of the watch. 

[Alex]

Hey @marktzie,

Thanks for the reply and the info.

We've passed this info on to the right team at Spotify, who'll look into it.

For now, we recommend keeping your app up to date and allowing updates, as this might get resolved in an upcoming on.

Hope this helps. Don't hesitate to reach out again if you have questions.