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Hi I can not log in to Spotify after installing the app.
To reproduce:
System information:
Mobile (Android):
Modelnumber: LG-E460 (LG Optimus L7 II)
Software:
Android version: 4.1.2
Kernel version: 3.4.0
Version number: JZO54K
Software version: E46010f-EUR-XX
Spotify Version: 2.6.0.813 (Last updated: 30.apr.2015)
Mobile operator: Telenor (Norway)
Mobile (IOS):
My iPad/iPhone model
Iphone 6
Device’s Operating System
IOS 8.3 (12F70
Is your device jailbroken?
No
My mobile Spotify version
3.0.0 (Updated 28.apr.2015)
My provider and country
Telenor 19.0 Norway
Modelnumber: MG472QN/A
Serialnumber: C39P3K2VG5MN
MODEMFIRMWARE: 2.23.03
Ipad: (IOS)
My iPad/iPhone model
Ipad 3 Mini
Device’s Operating System
IOS 8.3 (12F69)
Is your device jailbroken?
No
My mobile Spotify version
3.0.0 (Updated 28.apr.2015)
My provider and country
Telenor 19.0 Norway
Modelnumber: MGJ22KN/A
Serialnumber: F4KPC0NEG5YH
MODEMFIRMWARE: 4.01.00
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This thread is also posted in Android: https://community.spotify.com/t5/Help-Android/Can-not-log-in-IOS-and-Android/m-p/1128220#M43066
Hi,
sounds strange. What kind of error-message do you get?
Hi,
The username does not exist. I have tried this on two accounts: one for me and one for my father, but still it does not work. We have tried on all the devices that are listed but only receives the same error. Even after checking over and over again that the Password and Username is correct it still doesnt help.
And does the same accounts work if you try to login on Spotifys website?
Can you also please try to change the password to a simple one - without any special symbols (as !, @, etc) - if you are using that today.
Hi,
Yes both of the accounts works when i am logging in to the website or the desktop version.
I have changed to a really simple password , but still I have the same message.
I still have the same issue.
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