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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230299 Views

53 replies

13 likes

  • 230299 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

153997 Views

507 replies

108 likes

  • 153997 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107306 Views

19 replies

38 likes

  • 107306 Views
  • 19 replies
  • 38 likes

Solved!! Gap between songs

I teach cycling classes and I can't figure out how to go from song to song without air time. I turned on the 'No Gap'button on my IPhone, but it didn't seem to help.Please advice. Thank you!

Casual Listener

I teach cycling classes and I can't figure out how to go from song to song without air time. I turned on the 'No Gap' button on my IPhone, but it didn't seem to help. Please advice. Thank you!

amarsha4

Regular

35449 Views

6 replies

1 likes

  • 35449 Views
  • 6 replies
  • 1 likes

Payment

hi! I've payed the spotify preium version just for a three days ago, but In the moment I'm on the free version! Why? I've an iphone 5, and i've disconetted my spotify account and re-dowloaded the app!

Newbie

hi! I've payed the spotify preium version just for a three days ago, but In the moment I'm on the free version! Why? I've an iphone 5, and i've disconetted my spotify account and re-dowloaded the app!

MattSuda

Spotify Star

382 Views

2 replies

0 likes

  • 382 Views
  • 2 replies
  • 0 likes

Solved!! Spotify on iOS 2.3.0 "skipping" during playback

Ever since update to 2.3.0 I seem to have a nostalgiac mode enabled which emulates scratched CDs from my youth by 'skipping' during portions of songs that are playing. Sometimes it's a momentary pause, other times it will play the same second of a so...

Casual Listener

Ever since update to 2.3.0 I seem to have a nostalgiac mode enabled which emulates scratched CDs from my youth by 'skipping' during portions of songs that are playing. Sometimes it's a momentary paus...

jared_marsau

Casual Listener

814 Views

2 replies

0 likes

  • 814 Views
  • 2 replies
  • 0 likes

Offline

My numbers dind't want to download for offline use please help me

Newbie

My numbers dind't want to download for offline use please help me

OviiiOne

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Offline problems

IPhone 6 will not sync playlist to offline. More than enough free space on phone. What is the problem?

Newbie

IPhone 6 will not sync playlist to offline. More than enough free space on phone. What is the problem?

OviiiOne

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Shuffling my "Songs" when not connected to wifi

This problem/bug may be unique to me since I imagine not many people use spotify in this way. I'm operating Spotify Premium v. 2.3.01573 on an iphone 5S, and i keep "use cellular data" set to OFF. I save every single song i like to my music (probably...

Newbie

This problem/bug may be unique to me since I imagine not many people use spotify in this way.  I'm operating Spotify Premium v. 2.3.01573 on an iphone 5S, and i keep "use cellular data" set to...

kbrooksc

Community Legend

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Solved!! IMOVIE and SPOTIFY

Hello everybody, does anyone know how can I add to a iMovie creation a song taken from Spotify? I have a full account on Spotify, so I can download songs for offline use. Thank you. Fabrizio

Newbie

Hello everybody, does anyone know how can I add to a iMovie creation a song taken from Spotify? I have a full account on Spotify, so I can download songs for offline use. Thank you. Fabrizio

Hank22

Newbie

127351 Views

6 replies

1 likes

  • 127351 Views
  • 6 replies
  • 1 likes

Spotify Application Sitting in "Waiiting" status

I am on iOS7 with an iphone 5. As of yesterday, my spotify application quit working. It now just says "waiting" underneat the application. I can't launch it or remove it. I have tried rebooting several times with no luck. Please advise.

Regular

I am on iOS7 with an iphone 5. As of yesterday, my spotify application quit working. It now just says "waiting" underneat the application. I can't launch it or remove it. I have tried rebooting sever...

armoses

Regular

472 Views

3 replies

0 likes

  • 472 Views
  • 3 replies
  • 0 likes

Already synced iTunes song does not play or sync anymore

I have incorporated a couple of my bought iTunes songs into Spotify playlists. The sync worked just fine after installing Quicktime, and all of them play on my iPhone. Out of the sudden, one of those songs is not playable anymore. I have tried to rem...

Casual Listener

I have incorporated a couple of my bought iTunes songs into Spotify playlists. The sync worked just fine after installing Quicktime, and all of them play on my iPhone.   Out of the sudd...

MattSuda

Spotify Star

789 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Spotify release 27 january crashes on launch iphone 6

HiSpotify now crashes on launch showing black screen with apple logo. Older version works.

Newbie

Hi Spotify now crashes on launch showing black screen with apple logo. Older version works.

jonnymccaig81

Casual Listener

607 Views

1 replies

0 likes

Crash launch ios8 iphone6
  • 607 Views
  • 1 replies
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I am online but Spotify says otherwise

I moved to Taipei 5 months ago and I changed where I live on my account, which gave me the first problem, and it works good on my computer. But in my iPad seems to NOT WORK AT ALL. It's been months! I don't take my computer everywhere, I just want my...

Casual Listener

I moved to Taipei 5 months ago and I changed where I live on my account, which gave me the first problem, and it works good on my computer. But in my iPad seems to NOT WORK AT ALL. It's been months! ...

anaeliza_penna

Casual Listener

466 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! iOS app keeps showing activity in Facebook

Hi, Everytime I restart the iOS app the Facebook activity slider gets turned on and I want it to remain off. Is this a glitch in the app? I have the latest app and iOS 8.1.2 Thanks Nick

Casual Listener

Hi, Everytime I restart the iOS app the Facebook activity slider gets turned on and I want it to remain off. Is this a glitch in the app? I have the latest app and iOS 8.1.2   Thanks Nick

cian_shah12

Casual Listener

929 Views

6 replies

0 likes

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  • 6 replies
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Integration of Spotify and Mini Connected

Hi there, Wondering if you can fix whatever is wrong is Spotify and its integration with Mini Connected & Mini sound system. It works sometimes but with major bugs. It disconnects with no reason, the application in the phone freezes, the wheel contro...

Newbie

Hi there,   Wondering if you can fix whatever is wrong is Spotify and its integration with Mini Connected & Mini sound system. It works sometimes but with major bugs. It disconnects with...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Solved!! Change the order of the songs in a playlist, NEW --> OLD, instead of OLD --> NEW

My question is, simply, can you change the order of your songs in a playlist so that you can have the latest added song on top, and the oldest songs at the bottom? I were able to do this in my andriod phone, but I´m not able to find this setting in m...

Newbie

My question is, simply, can you change the order of your songs in a playlist so that you can have the latest added song on top, and the oldest songs at the bottom? I were able to do this in my andrio...

MattSuda

Spotify Star

3483 Views

1 replies

0 likes

  • 3483 Views
  • 1 replies
  • 0 likes

Spotify v2.3.0 / iPhone 4 - what are your experiences?

I own an iPhone 4 and I have recently become wary of installing app updates that promise to make the app work better with iPhone 6. Because sometimes these updates break functionality for iPhone 4. I would like to hear from you out there who have bee...

Regular

I own an iPhone 4 and I have recently become wary of installing app updates that promise to make the app work better with iPhone 6. Because sometimes these updates break functionality for iPhone 4.&n...

529 Views

0 replies

0 likes

  • 529 Views
  • 0 replies
  • 0 likes

Saved albums not showing on my Mac

I selected and saved Albums on my iPad and they are not showing on my Mac (I am logged in the same account - my starred tracks are showing but not the saved albums).

Newbie

I selected and saved Albums on my iPad and they are not showing on my Mac (I am logged in the same account - my starred tracks are showing but not the saved albums). 

plants_

Newbie

983 Views

2 replies

0 likes

  • 983 Views
  • 2 replies
  • 0 likes

Solved!! The iPhone cannot find albums where the PC version can. It keeps searching and searching forever

Description Spotify on my iPhone often cannot find albums where the pc version have no problems at all A more detailed description, using numbered steps I search for an artist on my iPhone 2.I find the artist and scroll down to the Albums-section I s...

Regular

Description Spotify on my iPhone often cannot find albums where the pc version have no problems at all   A more detailed description, using numbered steps I search for an artist on my...

ieaarva

Regular

861 Views

2 replies

0 likes

  • 861 Views
  • 2 replies
  • 0 likes

Solved!! Spotify app won't install on my iPhone 5s after I deleted to make space on my phone

Hi I've done this a couple times, delete apps on my phone to make space but this is the first time I'm seeing this. I have the 8.1.3 software update on the iPhone 5s. I tried downloading it and it's just stuck on the white part where it looks like th...

Regular

Hi I've done this a couple times, delete apps on my phone to make space but this is the first time I'm seeing this. I have the 8.1.3 software update on the iPhone 5s. I tried downloading it and it's ...

Ron2014

Newbie

32345 Views

14 replies

0 likes

  • 32345 Views
  • 14 replies
  • 0 likes

Local file from computer doesn't work!

I have a song on my computer that I have synced with my iPhone 6, but when I want to play it on my device it doesn't work! The app says that "if you have it on your computer you can sync it" but that is what i have done?!! Had this problem for a whil...

Newbie

I have a song on my computer that I have synced with my iPhone 6, but when I want to play it on my device it doesn't work!    The app says that "if you have it on your computer you can ...

MattSuda

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Solved!! Can't play the syncronized local files anymore!

Since this week I cant play the numbers anymore of the syncronized local files of my laptop. I have no problems with syncronize those numbers to spotify (premium), and no problems to listen to those songs on my laptop. My laptop shows that my playlis...

Casual Listener

Since this week I cant play the numbers anymore of the syncronized local files of my laptop.   I have no problems with syncronize those numbers to spotify (premium), and no problems to liste...

MattSuda

Spotify Star

877 Views

3 replies

0 likes

  • 877 Views
  • 3 replies
  • 0 likes