Can't Upload a new Image to my Spotify Playlist anymore

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Can't Upload a new Image to my Spotify Playlist anymore

avdh
Visitor

I am not able to change the cover of a new made playlist anymore. Since the last update it doesn’t work anymore. I have the newest version and Spotify premium for IOS on Mac. I don't know what I am doing wrong, I already have deleted Spotify and reinstall it and the pictures I want to upload are the right size (under 4 mb etc)

5 Replies

Alex
Moderator
Moderator

Hi there @avdh,

 

Thanks for reaching out about this in the Community!

 

Apologies for the delayed response, we've just come across this thread.

 

If you're still having this issue, we'd recommend running a clean reinstall of the app first. This is a bit different than simply deleting and reinstalling the app. You can find detailed step-by-step instructions here.

 

Alternatively, you can also try changing the playlist cover from the Web player.

 

Let us know if that helped. Don't hesitate to give us a shout if you have more questions.

AlexModerator
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Angelle0305
Visitor

your solution doesn’t work for me what should i do

Ivan
Spotify Legend

Hey @Angelle0305

 

Thanks for posting - we’re here to help!        
 

Just to confirm, is this happening only when connected to a certain Internet connection? If possible, we'd suggest connecting to a different network. 

 

If it works with another connection, it’d be a good idea troubleshooting further the original one (for example, by restarting your router). You can also reach out to the service provider of the original network so that they can take a look on their end as well.

 

Hope this helps. Let us know how it goes. 

teeeeee
Newbie

Hello,

 

I tried all you said, but it still doesn't for me as well.

 

Please, do you have any other way of upload it ?

 

thank you

 

CarlosE
Moderator
Moderator

Hi there @teeeeee,

 

Thanks for reaching out to the Community and welcome.

 

Can you let us know exactly what's happening when trying to update the playlist cover? Is the image not being updated or you can't select a different image at all?

 

Sending us the link of the playlist would come in handy to have a better look at what might be happening.

 

Keep us posted.

CarlosEModerator
 
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