Can't sync local files to iPhone


Can't sync local files to iPhone

Gig Goer
‎2012-06-29 03:14 AM

I've tried looking for answers for a couple of hours on this forum and all over online, but I can't find any solutions and I'm getting frustrated.


Basically, it seems to be a pretty common issue but I can't find a fix.  When I make a playlist on my desktop with songs from Spotify mixed with local files, the Spotify songs will appear on my phone but the local files appear greyed-out and unplayable on my mobile.


The root issue seems to be that desktop client isn't recognizing my mobile under 'Devices' even when they're both logged into the same account.  I have even tried changing network settings to no avail.  If I was able to have the client recognize my iPhone and then sync, I believe the local files would show up the phone.


If anyone has any ideas that have worked for them, please share.  I am currently under my free-trial period and will cancel before the 30 days unless I can get a fix for this.




Accepted Solutions

Re: Can't sync local files to iPhone

Music Lover
‎2013-02-06 11:08 PM

I use the program "Norton Internet secutiry", and when i checked the firewall Status there it was set to be "Auto". But when i changed from "Auto" to "Allow", i found my Iphone under device. So try to check if you use some type om Security that still block Spotify.


Hope this help someone!

Re: Can't sync local files to iPhone

Community Legend
‎2014-07-12 11:42 PM

The instructions here say that you have to put local files into playlists and synch those @katrinascarlett .

I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Re: Can't sync local files to iPhone

Concert Regular
‎2015-12-27 03:34 PM

I got mine to work just now!


The problem is that you need to go to Windows Firewall and mine showed SEVERAL spotify.exe that were allowed, but two spotify.exe were disabled. I opened them up and unblocked those from the firewall and voila!


Go to START, then type "firewall"

Under Windows 7, you'll get the firewall screen

On the main screen (there's three), scroll down to where it shows "View and Create Firewall Rules."

Click on Inbound Rules

Scroll through to spotify.exe - mine had at least 5 or 6! Scroll sideway and verify that they are allowed.

If it shows a red circle, it is currently disabled. Right click and then go to Properties.

Click "enabled" and then "Allow Connection."

Do this for all the spotify.exe you see.

Instant success for me!

70 Replies

Re: Can't sync local files to iPhone

Gig Goer
‎2012-07-01 04:47 PM

Nothing?  What's really dissapointing is that I've seen topics on this issue as far back as FEB and there are still no fixes.  How can such a pervassive issue not be addressed more quickly?  Especially considering this is a SUBSCRIPTION service.

Re: Can't sync local files to iPhone

Spotify Legend
‎2012-07-01 05:33 PM



You might want to try reinstalling Spotify on both your computer and your iPhone. You can find instructions for reinstallations right here.

Airhorn Enthusiast

Re: Can't sync local files to iPhone

Music Fan
‎2012-07-03 03:54 PM

I am having the same problem, and it's massively frustrating. My iphone is using the same wireless network as my mac, yet I cannot listen to my "local" files on my phone. They show up but they're greyed out. FWIW I am a premium member in my first month.


And yes, I did the uninstall/reinstall trick and it had no result.


What is causing this? Can this be fixed?


If not, then the information on spotify's website about listening on your mobile phone is extremely misleading. Any help would be appreciated. 




Re: Can't sync local files to iPhone

Music Fan
‎2012-07-05 01:17 AM

I am having the same problem. I followed these steps to try to fix it:


  1. Uninstall Spotify from my iPhone
  2. Uninstall Spotify from my Windows 7 PC
  3. Download new install from
  4. Reboot computer
  5. Reboot iPhone
  6. Reinstall Spotify on my PC
  7. Reinstall Spotify on my iPhone
  8. Connect iPhone to PC via USB cable
  9. Mark playlists as Available Offline
  10. Wait
  11. Fail. Local files still show as grey in Spotify mobile--they play just fine through the PC install.

I love Spotify and I want to continue using it. However, if I cannot intermingle my local songs that are unavailable through my subscription, it is pointless.

Re: Can't sync local files to iPhone

Gig Goer
‎2012-07-17 02:32 AM

I'm seriously shocked at how this hasn't been addressed.  There's dozens of these threads with people needing help; heck there's a 12 page thread on this forum alone that seems to never leave the first page.  What's the advice given by the community managers?  To attempt gimmicky work-arounds that help some and not others.  It's not their fault, but this issue needs to be addressed with a real fix instead of these band-aid solutions. 


Why not just allow a connection to the iphone via USB as seemingly hundreds have suggested?  Instead I am asked to prod, tweak, and change firewall/virus software/router settings that I have no knowledge about.  This is frustrating to no end and just plain bad customer service.  I will be cancelling my premium subscription until this gets fixed and I implore everyone else who is as frustrated as me to do the same.

Re: Can't sync local files to iPhone

Music Fan
‎2012-09-19 07:14 PM

I have the exact same problem for a while now and it's massively frustrating !! I've been using spotify since it's early days when it was still completely free, and I've had a premium account since the day they started charging money for it. I haven't had this problem forever, just suddenly one day it wouldn't sync the local files to my iphone anymore. I tried reinstalling it both on my phone and Mac, but it doesn't help. PLEASE, PLEASE solve this problem, spotify? 

Re: Can't sync local files to iPhone

Music Lover
‎2012-09-19 07:20 PM

I have the same problem.


Wake up Spotify! do something about it, were giving you our money.



Re: Can't sync local files to iPhone

Music Fan
‎2012-09-19 08:04 PM

I have the same Problem. Can´t sync my files.

Re: Can't sync local files to iPhone

Music Fan
‎2012-09-29 11:25 AM

I had this problem too and resolved it as follows:


  •  Disconnected iPhone from cable attached to Windows 7 laptop
  •  Closed iTunes
  •  Closed Spotify on Windows 7
  •  Opened Spotify on Windows 7
  •  Enabled WiFi on iPhone and made sure it was on the same network as my laptop (waited until connection bars appeared)
  •  Opened Spotify on iPhone

I was then able to see my iPhone in my devices and can synchronize local and Spotify files.


I have the latest Spotify version and upgraded my iPhone to iOS 6.


Hope this helps,