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Plan
Free
Country
Device
(iPhone 6S )
Operating System
(iOS 12.0.1)
My Question or Issue
This ongoing issue has kept me
frustrated for quite some time.
daily mix is or I should say WAS
my favorit feature in spotify.
unfortunatly in recent months
it will NOT update on my iphone app
not weekly, not monthly, certainly not daily.
all this while my ipad app has it updating
constantly, but its my phone app I’m using
the most. I always wait for a new update
hoping this will be the one to fix this
but it never does. please fix the iphone app
so that daily mix updates as it should, DAILY.
thank you
Hi, there's actually more people having this issue. Here's a link to the thread, if you're not familiar with it yet: https://community.spotify.com/t5/Ongoing-Issues/Daily-Mixes-Don-t-Refresh-Change-or-Update/idc-p/475...
It was fixed for me after contacting Spotify here: https://support.spotify.com/us/contact-spotify-support/ but it took some time. I also tried Twitter and Facebook, but they didn't resolve it there.
It's disappointing that it's still not fixed for other people.
@Emilia_8 wrote:Hi, there's actually more people having this issue. Here's a link to the thread, if you're not familiar with it yet: https://community.spotify.com/t5/Ongoing-Issues/Daily-Mixes-Don-t-Refresh-Change-or-Update/idc-p/475...
It was fixed for me after contacting Spotify here: https://support.spotify.com/us/contact-spotify-support/ but it took some time. I also tried Twitter and Facebook, but they didn't resolve it there.
It's disappointing that it's still not fixed for other people.
it is disappointing for sure
there are a few more of these threads btw
not as succesful.
I took your advice and used the support link
hopefuly it will help me too. thank you.
@4loh7509 any idea what steps they took
for it to get fixed? I’ve been in contact
with them for a few days now
and all they did so far is give
me a couple of test accounts to try out
wich seem to updatedaily mix lists
this is really ruining my spotify expirience
I was seriously thinking about switching
to premium because I really like the
app, but idk now... probably won’t
if this says an issue.
deezer has flow mode,
spotify has daily mixes
so if they’re not working, I mean what’s the point...
They asked me to log in to a test account too.
Unfortunatelly, I have no idea what they did to fix Daily Mixes for me.
I was chating with someone for quite some time, they were suggesting different solutions but nothing was working. They said they're in contact with a specialist and are waiting for a report. The specialist determined that is needs to be looked into and they escalated the issue to a specialty department. They also asked for my email for a future contact.
A few hours later I got an email with a response form Spotify support asking if I could confirm that my Daily Mixes are updated and it was fixed for me.
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