Download not Working

[Tedbear7799]

I use Spotify Premium on iOS 9.3 on an iPhone SE, 64GB, I have 17GB of music offline and can't get anymore. If I flick the "Avaliable Offline" Switch in Artists, Songs or Albums it does not hold or react, as soon as I leave or press the back arrow it just turns back off... Very annoying, I want to download all my music, never had this before- any help? I have tried reinstalling

[Astame]

Hi there @Tedbear7799

You may have hit the  3 333 limit for downloaded songs. The problem could also depend on your device's storages.

[Tedbear7799]

Is there a counter or any way for me to tell? Many thanks

[Astame]

@Tedbear7799

Unfortunately the only way for you to do that is to remove you device here and check if your playlists are downloading again. 

[timmieschaap]

Make sure Spotify is allowed to use your 3G data, 

Settings > Cellular > Scroll down and make sure the Spotify toggle is green.

If this doesn't work, it will be the 3.333 limit.. 😞

[Tedbear7799]

I'm sure it could easily be that, but even if I try switch turn the switch when I'm under specific artists I still have the problem and I barely have 5GB of songs offline since I reinstalled so I definitely haven't hit the 3333 limit

[Astame]

@Tedbear7799

Try to log in with your account on an other device and see if it's downloading. If it does then your first device is set to a limit for downloaded songs. 

[russtm]

The app erased all my offline synced music the other night. I won't be subscribing to premium anymore after this.

[Astame]

@russtm

Sorry to hear about your issue. 

This sort of problem may be affecting you if more than 3 devices uses offline mode at the same time. You can read more about it here.