Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43378 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
109080 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Casual Listener
437838 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Casual Listener
301899 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I was trying to sync my songs onto my older ipod (there are instructions for this process online), but in the current version of spotify there is no deviced tab under which to select my ipod. is there any other way to get my music on the ipod? when i...
I was trying to sync my songs onto my older ipod (there are instructions for this process online), but in the current version of spotify there is no deviced tab under which to select my ipod. is ther...
Regular
553 Views
1 replies
0 likes
Hello,first of all, sorry if my english isn't that good i'm from germany.i used spotify premium for ca 2 years now and i payed it over itunes. yesterday when it would extend automatically i didn't have enough money and clicked downgrade to free so i ...
Hello, first of all, sorry if my english isn't that good i'm from germany. i used spotify premium for ca 2 years now and i payed it over itunes. yesterday when it would extend automatically i ...
Spotify Star
554 Views
1 replies
0 likes
I love the app but when I go to upgrade to premium I can only do it from the Apple Store currency not from your website but only from the App so right now I can't listen to my favourite music in my order because I can't find a "upgrade to premium" in...
I love the app but when I go to upgrade to premium I can only do it from the Apple Store currency not from your website but only from the App so right now I can't listen to my favourite music in my o...
Spotify Star
832 Views
1 replies
0 likes
The artist's name on the locked screen is too tiny and grey. If I'm running, for example, which is when I mostly used Spotify, I have to unlock the phone to see who the artist is, or stop running. Instead of pale gray make it blue or something. I mea...
The artist's name on the locked screen is too tiny and grey. If I'm running, for example, which is when I mostly used Spotify, I have to unlock the phone to see who the artist is, or stop runni...
Spotify Star
950 Views
1 replies
2 likes
Looked all over the forums for an answer. Under the me tab, my recently played artists have not updated in over three weeks. Same thing when I go to a friends profile. Is this a known issue? It seemed to happen when the the top ten track disappeared.
Looked all over the forums for an answer. Under the me tab, my recently played artists have not updated in over three weeks. Same thing when I go to a friends profile. Is this a known issue? It s...
Regular
23284 Views
107 replies
13 likes
Hi- My iPhone is low on memory and so I need to find all the music I've made available offline and delete it.Help?Thanks!Carlo
Hi- My iPhone is low on memory and so I need to find all the music I've made available offline and delete it. Help? Thanks! Carlo
Casual Listener
1246 Views
1 replies
0 likes
Hi, when trying to log in on my iPad and iPod I am told "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account" when using the Facebook login it says " you have already authorised Spotify" if...
Hi, when trying to log in on my iPad and iPod I am told "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account" when using the F...
Newbie
1127 Views
4 replies
0 likes
I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've just changed it and my wifi is working fine.
I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've j...
Spotify Star
711 Views
1 replies
0 likes
Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.
Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.
Spotify Star
501 Views
2 replies
0 likes
Spotify Star
606 Views
1 replies
0 likes
I had to uninstall Spotify because I couldn't open it and now I can't reinstall it, the cloud with the arrow is there but when I press it starts thinking for like a half second then the cloud comes back. I don't know what to do..
I had to uninstall Spotify because I couldn't open it and now I can't reinstall it, the cloud with the arrow is there but when I press it starts thinking for like a half second then the cloud comes b...
Casual Listener
988 Views
3 replies
0 likes
Hello! I have been a spotify user for a long time, and this has never happened to me. It started on Sunday, my app wouldnt open. So I said to myself, "oh its okay, maybe just a connection issue." and went along with my day. I tried opening it later, ...
Hello! I have been a spotify user for a long time, and this has never happened to me. It started on Sunday, my app wouldnt open. So I said to myself, "oh its okay, maybe just a connection issue." and...
Roadie
1284 Views
5 replies
1 likes
the button I push to upgrade to premium won't allow me to push it or have another option to push. I don't use a card, I use iTunes card so I have no other way to upgrade. I need helpppp
the button I push to upgrade to premium won't allow me to push it or have another option to push. I don't use a card, I use iTunes card so I have no other way to upgrade. I need helpppp😫
Community Legend
3518 Views
1 replies
0 likes
hello is there any plans to introduce a "flow" option? i mean to play random music "no stop" based on my spotify musical habits.or is there any way for example to make a connection to lastfm scrobbling and play artists based on lastfm?
hello is there any plans to introduce a "flow" option? i mean to play random music "no stop" based on my spotify musical habits. or is there any way for example to make a connection to last...
Community Legend
438 Views
1 replies
0 likes
Since May 2016 Verizon has been charging massive data usage fees for using Spotify. In June, it was 18GB! Our normal usage is less than 3GB. My daughter got an iPhone 6 in April. No problem in April. Seriously increase data usage started in May and e...
Since May 2016 Verizon has been charging massive data usage fees for using Spotify. In June, it was 18GB! Our normal usage is less than 3GB. My daughter got an iPhone 6 in April. No problem in April....
Casual Listener
9113 Views
4 replies
0 likes
Every thing is fine on wify. But when I am trying away from home 3g/4g I can't connect. On my iPhone
Every thing is fine on wify. But when I am trying away from home 3g/4g I can't connect. On my iPhone
Casual Listener
3176 Views
5 replies
0 likes
I have a playlist which I foiund a while back which I can use on my Spotify account but I can no longer find it on anyone elses when I try to find it and when I'm using my SPotify through Sonos I also can't find it... It's not my playlist so I'm not ...
I have a playlist which I foiund a while back which I can use on my Spotify account but I can no longer find it on anyone elses when I try to find it and when I'm using my SPotify through Sonos I als...
457 Views
0 replies
0 likes
Since I upgraded my iPhone I can't login to Spotify. Keeps say wrong email address or password. I don't use fb to log in. I can login via the internet and my details are correct. Can someone help pls
Since I upgraded my iPhone I can't login to Spotify. Keeps say wrong email address or password. I don't use fb to log in. I can login via the internet and my details are correct. Can someone help pls
Spotify Star
523 Views
1 replies
0 likes
I have a family plan but it will only let us play music one at a time. Is this supposed to happen?
I have a family plan but it will only let us play music one at a time. Is this supposed to happen?
Spotify Star
420 Views
1 replies
0 likes
So my Spotify app (iPhone 6S) logged me out. My account is connected to my Facebook and when I press the Log in with Facebook button, I receieve a login failed notification that says that I'm unable to login, "either username or password is incorrect...
So my Spotify app (iPhone 6S) logged me out. My account is connected to my Facebook and when I press the Log in with Facebook button, I receieve a login failed notification that says that I'm unable ...
Spotify Star
576 Views
1 replies
0 likes
