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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30691 Views

40 replies

9 likes

  • 30691 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95418 Views

115 replies

12 likes

Other
  • 95418 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
  • 1036 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293849 Views

60 replies

15 likes

  • 293849 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123755 Views

19 replies

38 likes

  • 123755 Views
  • 19 replies
  • 38 likes

Is there still a way to download music onto an iPod nano?

I read there was a way a few year ago, but te tutorial is outdated now. I have Spotify Premium. I have an old iPod I really need to put music on.

Newbie

I read there was a way a few year ago, but te tutorial is outdated now. I have Spotify Premium. I have an old iPod I really need to put music on.

osornios

Spotify Star

911 Views

1 replies

0 likes

ipod
iPod Nano
  • 911 Views
  • 1 replies
  • 0 likes

Solved!! iPad Mini problem - intermittently music stops

Hi, I have an iPad mini running iOS 8.3 and spotify plays for a short while on it but then it stops and unable to stream any music. Until I quit the app and restart it. Then the problem repeats, plays for a short while and then the problem is back. I...

Casual Listener

Hi, I have an iPad mini running iOS 8.3 and spotify plays for a short while on it but then it stops and unable to stream any music. Until I quit the app and restart it. Then the problem repeats, play...

treedeegraphics

Casual Listener

1305 Views

1 replies

0 likes

iPad mini
music interruption
music stops
  • 1305 Views
  • 1 replies
  • 0 likes

7day trial

I accidentally clicked on the 7 day Spotify premium today. After the 7day trial is up, will it still charge me? I didn't enter any bank details?!

Newbie

I accidentally clicked on the 7 day Spotify premium today. After the 7day trial is up, will it still charge me? I didn't enter any bank details?!

300glogang12334

Newbie

437 Views

2 replies

0 likes

  • 437 Views
  • 2 replies
  • 0 likes

Create local playlist from tracks

How to create playlist from tracks without updating the spotify account?(I used web API + spotify SDK - iOS)

Newbie

How to create playlist from tracks without updating the spotify account? (I used web API + spotify SDK - iOS)

Thegeorgepotter

Music Fan

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Can't Download My Music

I have an Apple IPhone 5s running 9.3.2 with Spotify 5.7.0.1055 and the app refuses to download "My Music". I can download and make playlists but when I save a song to my music it refuses to download. From the My Music screen if I select the slider f...

Newbie

I have an Apple IPhone 5s running 9.3.2 with Spotify 5.7.0.1055 and the app refuses to download "My Music". I can download and make playlists but when I save a song to my music it refuses to download...

Thegeorgepotter

Music Fan

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

Suscripcion

because I can not change my premium subscription free , I click Subscription and nothing appears, I can not change it only stays free

Newbie

because I can not change my premium subscription free , I click Subscription and nothing appears, I can not change it only stays free

curtis52

Newbie

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Sudden layout change of app

So while I was on the Spotify app the layout just suddenly changed. It used to have the home, browse, search categories at the bottom but now it changed so that's it's on the left side, only opening once I press the triple bar symbol.How can I change...

Newbie

So while I was on the Spotify app the layout just suddenly changed. It used to have the home, browse, search categories at the bottom but now it changed so that's it's on the left side, only opening ...

user-removed

Not applicable

969 Views

1 replies

1 likes

  • 969 Views
  • 1 replies
  • 1 likes

Solved!! Spotify app disappeared will not download

One day my Spotify app disappeared off iPhone 6s. Have tried to redownload from App Store. Tap on cloud icon and will not download again. I am paying for premium and would like to get it back asap! Please help! Thanks!

Casual Listener

One day my Spotify app disappeared off iPhone 6s. Have tried to redownload from App Store. Tap on cloud icon and will not download again. I am paying for premium and would like to get it back asap! P...

jilladduono

Casual Listener

1598 Views

2 replies

0 likes

  • 1598 Views
  • 2 replies
  • 0 likes

connecting to facebook

So I connected with facebook but when I try to follow my friends they dont show up. Is there anyway I can disconnect and reconnect with fb?

Newbie

So I connected with facebook but when I try to follow my friends they dont show up. Is there anyway I can disconnect and reconnect with fb?

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Can't play some local files on iPhone Spotify, though they've played in the past

Problem: Some local files are not playing on the iPhone app, though they've played in previous versions. I'm even having problems getting all the songs from the same CD to be played as local files (some are, some aren't). I've tried various troublesh...

Casual Listener

Problem: Some local files are not playing on the iPhone app, though they've played in previous versions. I'm even having problems getting all the songs from the same CD to be played as local files (s...

WGRLA

Casual Listener

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Zero Playlists

Hi, When using Ipad or Iphone today, everyone has zero playlists. This is not the case on laptop though. I am a premium member. I have already restarted device and re-installed Spotify. Still no good.

Casual Listener

Hi,   When using Ipad or Iphone today, everyone has zero playlists.  This is not the case on laptop though.  I am a premium member.  I have already restarted device and re-insta...

kimberlyagrich

Casual Listener

706 Views

3 replies

3 likes

  • 706 Views
  • 3 replies
  • 3 likes

Spotify playlist only playing 5 songs

I made a playlist of 18 songs. I soon realized my spotify was only playing the first five songs. I deleted the list and created another one with only 8 songs and the same thing happened. Please help!

Newbie

I made a playlist of 18 songs.  I soon realized my spotify was only playing the first five songs.  I deleted the list and created another one with only 8 songs and the same thing happened. ...

531 Views

0 replies

1 likes

  • 531 Views
  • 0 replies
  • 1 likes

Streaming problem Iphone 4s IOS 9.3.2

Hi, On my Iphone 4s when i used mobile conection (3G) streaming function doesn´t work, but it doesn´t happens when it is conect via wifi. I check that the streaming has automatic selection of music quality and able to use mobile data. I tried to dele...

Newbie

Hi, On my Iphone 4s when i used mobile conection (3G) streaming function doesn´t work, but it doesn´t happens when it is conect via wifi.   I check that the streaming has automatic selection o...

Bittencourt

Spotify Star

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Unavailability of a song

Recently Ville valo released a song called olet mun kaikuluotain and it is on Spotify but when I click the link given from Facebook it says the song is unavailable specificity for me. Other have been able to listen yet I am wondering if it's a glitch...

Newbie

Recently Ville valo released a song called olet mun kaikuluotain and it is on Spotify but when I click the link given from Facebook it says the song is unavailable specificity for me. Other have been...

kbrooksc

Community Legend

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Adding songs to playlist

When I try to add songs to my playlist on both my iPad and iPhone, I have to wait for some time (30-60 seconds) before I get the message that it was successfully added... I open the menu to add the song, and I click on the playlist I want, then I nee...

Roadie

When I try to add songs to my playlist on both my iPad and iPhone, I have to wait for some time (30-60 seconds) before I get the message that it was successfully added...    I open the me...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Spotify playlists in Runkeeper

Apparently using your own Spotify playlists is something that is not available any more in Runkeeper. Is this something that was decided by Spotify or Runkeeper?

Newbie

Apparently using your own Spotify playlists is something that is not available any more in Runkeeper. Is this something that was decided by Spotify or Runkeeper?

tomasrex

Roadie

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Premium

I pay for premuim package but when I in my account it says I need to upgrade to premium my bank statements show I premium customer but can't get access . This only just happened since I took my Sonos device round a friends house

Newbie

I pay for premuim package but when I in my account it says I need to upgrade to premium my bank statements show I premium customer but can't get access . This only just happened since I took my Sonos...

ThijsZ

Music Fan

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Efficient removal of downloaded music from iPhone

1) Because I like music, I have many many songs/artists/albums/playlists saved to Spotify.2) I have selected over the years to download some of these to my iPhone.3) My iPhone is running out of space because Spotify consumes too much memory.4) To fre...

Casual Listener

1) Because I like music, I have many many songs/artists/albums/playlists saved to Spotify. 2) I have selected over the years to download some of these to my iPhone. 3) My iPhone is running out of s...

chrispdx

Casual Listener

1791 Views

2 replies

1 likes

  • 1791 Views
  • 2 replies
  • 1 likes