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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37119 Views
  • 15 replies
  • 36 likes
  • 37119 Views
  • 15 replies
  • 36 likes

BMW and Spotify

I am finding Spotify on connected apps greyed out after the car starts movingIs anyone still having this problem?

  • Newbie
  • I am finding Spotify on connected apps greyed out after the car starts moving Is anyone still having this problem?
  • JCdotnl
  • Roadie
  • 515 Views
  • 1 replies
  • 0 likes
  • BMW and Spotify
  • 515 Views
  • 1 replies
  • 0 likes

Spotify disappeared

Spotify disappeared from my iPhone 5c about a week ago. I'm a premium customer and am very frustrated that I'm paying for an app I can't use. I tried to update it and it wouldn't even try to update. Now I have to re-download it and it won't even star...

  • Newbie
  • Spotify disappeared from my iPhone 5c about a week ago. I'm a premium customer and am very frustrated that I'm paying for an app I can't use. I tried to update it and it wouldn't even try to update. ...
  • user-removed
  • Not applicable
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Spotify quits randomly

I use spotify on my iPad. It quits very randomly. sometimes it plays let's say 20 songs, sometimes just 3 songs. Also when I use other apps, it sometimes quits.The system doesn't say it had an error, the program completely stops which means I have to...

  • Regular
  • I use spotify on my iPad. It quits very randomly. sometimes it plays let's say 20 songs, sometimes just 3 songs. Also when I use other apps, it sometimes quits. The system doesn't say it had an erro...
  • user-removed
  • Not applicable
  • 871 Views
  • 3 replies
  • 0 likes
  • 871 Views
  • 3 replies
  • 0 likes

NEED HELP GETTING ANNOYED

HiI've been having really annoying issues by the past two weeks now where i cannot listen to all my playlists, or downloaded songs offline.I've tried a few things, such as install and unistalled the app, clear my data, get rid of stuff on my phone bu...

  • Casual Listener
  • Hi I've been having really annoying issues by the past two weeks now where i cannot listen to all my playlists, or downloaded songs offline. I've tried a few things, such as install and unistalle...
  • user-removed
  • Not applicable
  • 298 Views
  • 5 replies
  • 0 likes
  • 298 Views
  • 5 replies
  • 0 likes

Where the **bleep** is the change log??

You know what's really frustrating? People that release updates for their software and don't tell you what the update does. Seriously, why don't you just put the change log in the iOS "what's new" section like every other competent developer out ther...

  • Casual Listener
  • You know what's really frustrating? People that release updates for their software and don't tell you what the update does. Seriously, why don't you just put the change log in the iOS "what's new" se...
  • user-removed
  • Not applicable
  • 207 Views
  • 2 replies
  • 1 likes
  • 207 Views
  • 2 replies
  • 1 likes

Local files won't play after Spotify App Update

Hi! Everytime I update my Spotify app on my iPhone 6, my local files are no longer playable. I must connect my iPhone to my computer, turn off the available offline option via the Spotify iPhone app, and then turn it back on and sync my local files a...

  • Newbie
  • Hi!   Everytime I update my Spotify app on my iPhone 6, my local files are no longer playable. I must connect my iPhone to my computer, turn off the available offline option via the Spotify iP...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

iOS App 5.7.0. terribly freezing on iOS 9.3.2

..after the 5.7.0. app update (in iOS 9.3.2) the app freezes constantly. After areboot or force close, the first song is played Ok, but after 1 minute or so, scrolling or going back and forth in the app as well as playing music + unlocking the iOS lo...

  • Newbie
  • ..after the 5.7.0. app update (in iOS 9.3.2) the app freezes constantly. After areboot or force close, the first song is played Ok, but after 1 minute or so, scrolling or going back and forth in the ...
  • 361 Views
  • 0 replies
  • 1 likes
  • 361 Views
  • 0 replies
  • 1 likes

how to switch facebook accounts

How do you switch facebook accounts in spotify, the wife's profile keeps coming up after I upgraded my phone!

  • Newbie
  • How do you switch facebook accounts in spotify, the wife's profile keeps coming up after I upgraded my phone!  
  • anjieeeeeeeeee
  • Roadie
  • 2464 Views
  • 1 replies
  • 0 likes
  • 2464 Views
  • 1 replies
  • 0 likes

Available Offline Automatically Toggles Off / No Offline Devices

For some reason my available offline option keeps toggling off by itself on my iphone. I will turn it on, go back to my search, and when I get back it toggles off. Also my account doesnt show any offline devices even after I switch my iphone to offli...

  • Casual Listener
  • For some reason my available offline option keeps toggling off by itself on my iphone. I will turn it on, go back to my search, and when I get back it toggles off.  Also my account doesnt show a...
  • lingo124
  • Casual Listener
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Spotify really not usable in a social way for Non Facebook users

I don't have facebook.Don't want it - don't want them to have my life. I DO love spotify.I DO want to share my music with firends I have on Spotify. Unfortuneately the entire social engine is build on facebook - and it is really clunky and hardly usu...

  • Music Fan
  •   I don't have facebook. Don't want it - don't want them to have my life.   I DO love spotify. I DO want to share my music with firends I have on Spotify.   Unfortuneately the e...
  • Bittencourt
  • Spotify Star
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Spotify Premium Apple

Hello guys!I can't use a credit card either PayPal; but I have Apple Credit and I want to upgrade to premium.Do any of you guys know if I can upgrade my subscription using Apple Credit???

  • Newbie
  • Hello guys! I can't use a credit card either PayPal; but I have Apple Credit and I want to upgrade to premium. Do any of you guys know if I can upgrade my subscription using Apple Credit???
  • user-removed
  • Not applicable
  • 446 Views
  • 1 replies
  • 0 likes
  • Apple iPhone app
  • 446 Views
  • 1 replies
  • 0 likes

Spotify premium

My account isn't working and I have premium so someone help thanks.

  • Visitor
  • My account isn't working and I have premium so someone help thanks.
  • user-removed
  • Not applicable
  • 391 Views
  • 5 replies
  • 0 likes
  • 391 Views
  • 5 replies
  • 0 likes

Cant logged in as premium

Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed from our bankaccount. Why is this happening? Log out a...

  • Casual Listener
  • Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed fro...
  • user-removed
  • Not applicable
  • 306 Views
  • 1 replies
  • 0 likes
  • premium doesnt work
  • 306 Views
  • 1 replies
  • 0 likes

Crashing when downloading

Yesterday (5/27) my songs were downloading and it crashed after it downloads 6-9 songs. I counted and watched it happen 12 times. It's pretty frustrating when I'm listening to great music. It stopped downloading songs eventually and I just went on ab...

  • Newbie
  • Yesterday (5/27) my songs were downloading and it crashed after it downloads 6-9 songs. I counted and watched it happen 12 times. It's pretty frustrating when I'm listening to great music. It stopped...
  • user-removed
  • Not applicable
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

screen cut off after iPad update

After the latest iPad update, my Spotify screen is cut off as seen on the screenshots. I can't use Spotify properly now, anyone else got this problem?how can I fix it? Can I even fix it or does Spotify need to do another update?if there is no solutio...

  • Newbie
  • After the latest iPad update, my Spotify screen is cut off as seen on the screenshots.  I can't use Spotify properly now, anyone else got this problem? how can I fix it? Can I even fix it or d...
  • yanex72
  • Newbie
  • 534 Views
  • 1 replies
  • 1 likes
  • 534 Views
  • 1 replies
  • 1 likes

Can't connect through Facebook

always connected my iPad to spotify through Facebook. Decided to download spotify on iPhone, tried to connect through FB, error message says "can't connect to Facebook".Would just sign in using username and password but as far as I know I don't have ...

  • Newbie
  • always connected my iPad to spotify through Facebook. Decided to download spotify on iPhone, tried to connect through FB, error message says "can't connect to Facebook". Would just sign in using use...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Shuffle Doesn't Work

I am not sure if I am the only one experiencing this, but my shuffle does not seem to work properly. First, if I shuffle a large playlist, it seems to play the same songs each time. Second, if I skip a song, it will play it immediately after the next...

  • Newbie
  • I am not sure if I am the only one experiencing this, but my shuffle does not seem to work properly. First, if I shuffle a large playlist, it seems to play the same songs each time. Second, if I...
  • Bittencourt
  • Spotify Star
  • 390 Views
  • 1 replies
  • 2 likes
  • 390 Views
  • 1 replies
  • 2 likes

Solved!! Spotify stops playing after each track

My app on Galaxy 6 stops playing after every track, so I have to bring up the app window and either press play myself, or forward the track, or open and close the app again. Tried restarting my phone and reinstalling the app. It has been doing this f...

  • Casual Listener
  • My app on Galaxy 6 stops playing after every track, so I have to bring up the app window and either press play myself, or forward the track, or open and close the app again. Tried restarting my phone...
  • Ira_jonathan_we
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes

Solved!! Does Spotify use up cellular data on Wi-fi?

Hi, I don't know much about electronics, except that I need to stay within my data plan budget.I checked my cellular data usage and found that Spotify uses up a good chunk of my data (I'm still well within my budget), but I'd like to educated on this...

  • Casual Listener
  • Hi,  I don't know much about electronics, except that I need to stay within my data plan budget. I checked my cellular data usage and found that Spotify uses up a good chunk of my data (I'm st...
  • user-removed
  • Not applicable
  • 23712 Views
  • 4 replies
  • 0 likes
  • 23712 Views
  • 4 replies
  • 0 likes