Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
143341 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hola, buenos dias, tengo una cuenta premium que acabo de hacer y no puedo enlazarla con mi telefono, ya la he enlazado tambien con un ordenador y con orto movil. Si os pasa pls. echadme un cable Mi numero es el *********
Hola, buenos dias, tengo una cuenta premium que acabo de hacer y no puedo enlazarla con mi telefono, ya la he enlazado tambien con un ordenador y con orto movil. Si os pasa pls. echadm...
Spotify Star
417 Views
1 replies
0 likes
Why dont spotify work in australia after 14 days? Nevr had this isue anywhere before.someone help.
Why dont spotify work in australia after 14 days? Nevr had this isue anywhere before. someone help.
Regular
2230 Views
4 replies
0 likes
When I play some of my playlists, between some songs the Spotify (free version) plays songs that I didn't add in my playlist, songs that aren't even from the same artist/band or genre.I'd like to know if this is a bug, something I can fix or maybe so...
When I play some of my playlists, between some songs the Spotify (free version) plays songs that I didn't add in my playlist, songs that aren't even from the same artist/band or genre. I'd like to k...
Casual Listener
1299 Views
2 replies
0 likes
I have Spotify Premium. Music is pausing in the middle of every song on my iPhone but not on my computer. What is wrong?
I have Spotify Premium. Music is pausing in the middle of every song on my iPhone but not on my computer. What is wrong?
Casual Listener
368 Views
2 replies
0 likes
I have downloaded Rush's Power Windows album. All songs play fine except The Big Money. It won't play at all. I've tried restarting my iPhone 5s but it's still not working. Is anyone else seeing this issue?
I have downloaded Rush's Power Windows album. All songs play fine except The Big Money. It won't play at all. I've tried restarting my iPhone 5s but it's still not working. Is anyone else seeing this...
Newbie
473 Views
1 replies
0 likes
I have just signed up for Spotify premium on my iPhone - can I acces my playlists & listen on my iPad too? If so, how!?
I have just signed up for Spotify premium on my iPhone - can I acces my playlists & listen on my iPad too? If so, how!?
Community Legend
912 Views
1 replies
0 likes
See attachment.
See attachment.
202 Views
0 replies
0 likes
Bonjour, Peux t'on supprimer le bouton lecture aléatoire, ou au moins le rendre invisible et inactif. Je ne trouve rien sur ce sujet ... c'est désespérant
Bonjour, Peux t'on supprimer le bouton lecture aléatoire, ou au moins le rendre invisible et inactif. Je ne trouve rien sur ce sujet ... c'est désespérant
Newbie
764 Views
1 replies
0 likes
Hallo ZusammenMeine Wiedergabe stoppt regelmässig aufgrund der obenen beschriebenen Meldung. Ich habe mein App neu installiert, alle Geräte gelöscht und mich überall abgemeldet. Ich weiss nicht, was ich noch tun soll, damit dies nicht mehr passiert.I...
Hallo Zusammen Meine Wiedergabe stoppt regelmässig aufgrund der obenen beschriebenen Meldung. Ich habe mein App neu installiert, alle Geräte gelöscht und mich überall abgemeldet. Ich weiss nicht, ...
255 Views
0 replies
0 likes
手機裡面的音樂不見了但電腦的還在 同一個帳號也有繳費 但電腦帳號的音樂都在手機的卻不見了
手機裡面的音樂不見了 但電腦的還在 同一個帳號 也有繳費 但電腦帳號的音樂都在 手機的卻不見了
Spotify Star
492 Views
1 replies
0 likes
I have a couple of albums worth of songs on both my Mac iTunes and my phone iTunes. I have successfully added them to a few Spotify playlists on my Mac, but it won't download to my iPhone's Spotify. It shows up in the playlists, but the songs are dar...
I have a couple of albums worth of songs on both my Mac iTunes and my phone iTunes. I have successfully added them to a few Spotify playlists on my Mac, but it won't download to my iPhone's Spot...
Casual Listener
1414 Views
2 replies
0 likes
I'm having trouble syncing over local files from my MacBook to my iPhone. I am on the same wifi network. Whenever I hit available offline on the playlist I want to move to my iPhone, it gets stuck on waiting to download. Anyone have any ideas on how ...
I'm having trouble syncing over local files from my MacBook to my iPhone. I am on the same wifi network. Whenever I hit available offline on the playlist I want to move to my iPhone, it gets stuck on...
450 Views
0 replies
0 likes
Hey so I've been trying to play Cash Cash's latest album release and almost half of the songs aren't playable. Their song "Take Me Home" is listed but it's not what appears when I hold it down for a few seconds. What'a going ooonnn. I find it unfair ...
Hey so I've been trying to play Cash Cash's latest album release and almost half of the songs aren't playable. Their song "Take Me Home" is listed but it's not what appears when I hold it down for a ...
Spotify Star
590 Views
1 replies
0 likes
I payed the money like every month but then Spotify just kicked me out and I can't play music anymore. how can I fix this?
I payed the money like every month but then Spotify just kicked me out and I can't play music anymore. how can I fix this?
Spotify Star
421 Views
1 replies
0 likes
Spotify is not allowing me to sign in saying my username or password are incorrect. I have reset my password multiple time now?
Spotify is not allowing me to sign in saying my username or password are incorrect. I have reset my password multiple time now?
Spotify Star
312 Views
1 replies
0 likes
In the Spotify app on my Iphone 6, all the songs I have saved appear in my library. I recently downloaded the Spotify app on my mac book pro, and only songs I have saved on my mac book appear in the library songs. How can I make the songs on my phone...
In the Spotify app on my Iphone 6, all the songs I have saved appear in my library. I recently downloaded the Spotify app on my mac book pro, and only songs I have saved on my mac book a...
Spotify Star
523 Views
4 replies
0 likes
Why isn't Beyonces album on Spotify yet?!? It was released almost a month ago??
Why isn't Beyonces album on Spotify yet?!? It was released almost a month ago??
Roadie
786 Views
3 replies
1 likes
I have a recurrent problem with Spotify on iPad. I have a premium account. I have downloaded several albums for offline playing. All the songs in the album then show the green icon that indicates that they have been downloaded. However, about half wo...
I have a recurrent problem with Spotify on iPad. I have a premium account. I have downloaded several albums for offline playing. All the songs in the album then show the green icon that indicates tha...
344 Views
0 replies
0 likes
Hey friends! Can anyone help me figure out how to send/see messages in the iOS app on iPad? There used to be a prominent icon, but I can't find messages anymore.
Hey friends! Can anyone help me figure out how to send/see messages in the iOS app on iPad? There used to be a prominent icon, but I can't find messages anymore.
Not applicable
461 Views
1 replies
0 likes
First the good....1.) I can play all spotify songs via bluetooth & use the steering wheel controls no problem. Now for the bad....1.) No track names, album, artist info and cover artwork will display via bluetooth.2.) When connected via USB, Spotify ...
First the good.... 1.) I can play all spotify songs via bluetooth & use the steering wheel controls no problem. Now for the bad.... 1.) No track names, album, artist info and cove...
Casual Listener
1547 Views
1 replies
0 likes
