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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227477 Views

53 replies

13 likes

  • 227477 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152112 Views

507 replies

108 likes

  • 152112 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106431 Views

19 replies

38 likes

  • 106431 Views
  • 19 replies
  • 38 likes

Radio settings for song country localizations

Hi at all, I was listen a song (english author) and than I wanted to listen a radio based on this song. My suprise is that all song in the radio are Italian song.....I don't want that.....I wanto to liste all english song....not Italian song. There a...

Regular

Hi at all,   I was listen a song (english author) and than I wanted to listen a radio based on this song.   My suprise is that all song in the radio are Italian song.....I don't want th...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Waking up ps4 from iPad

I listen to Spotify on my audio system via the PS4 app, and control what's playing using my iPod touch.the Touch can also wake up the PS4 using Spotify connect - when the ps4 is in standby I simply open Spotify connect in the iPod app and tap the ls4...

Regular

I listen to Spotify on my audio system via the PS4 app, and control what's playing using my iPod touch. the Touch can also wake up the PS4 using Spotify connect - when the ps4 is in standby I simply...

802 Views

0 replies

0 likes

  • 802 Views
  • 0 replies
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Solved!! Auto Downloading Discover Weekly

On iOS, if I was to leave my spotify open overnight, would my discover weekly update and download the new songs when the playlist updates, or do I have to reopen or something.

Music Fan

On iOS, if I was to leave my spotify open overnight, would my discover weekly update and download the new songs when the playlist updates, or do I have to reopen or something.

mkoenn

Visitor

1975 Views

2 replies

0 likes

  • 1975 Views
  • 2 replies
  • 0 likes

progress bar not moving & music not playing

Hi!so I have the standard, free account on my iPhone 6 (latest update of spotify) and for a while my music hasn't been playing. I go to press shuffle play and a song will appear but nothing will play. The progress bar stays at 0. I can press pause an...

Casual Listener

Hi! so I have the standard, free account on my iPhone 6 (latest update of spotify) and for a while my music hasn't been playing. I go to press shuffle play and a song will appear but nothi...

sharont

Casual Listener

3595 Views

2 replies

0 likes

  • 3595 Views
  • 2 replies
  • 0 likes

Spotify showing wrong track on chromecast 2

Spotify will always show wrong track information on first song when starting a Playlist (or album) on chromecast 2, using Spotify connect on Nexus 6p phone. (the right track/sound is playing). When it gets to the second track of Playlist/album it sho...

Casual Listener

Spotify will always show wrong track information on first song when starting a Playlist (or album) on chromecast 2, using Spotify connect on Nexus 6p phone. (the right track/sound is playing). When i...

1069 Views

0 replies

0 likes

Wrong track information on chromecast 2
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Solved!! Only works on wifi

I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify does not show up under the "use cellular data for" ...

Regular

I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify ...

gmalone10

Newbie

31386 Views

15 replies

2 likes

wifi
  • 31386 Views
  • 15 replies
  • 2 likes

One account, two iPhones?

How can I listen to my Spotify playlists on two different iPhones at the same time?

Newbie

How can I listen to my Spotify playlists on two different iPhones at the same time?

MattSuda

Spotify Star

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
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iPhone not downloading local files - Dark grey title

I have a couple songs on spotify that are not available on Spotify - Kanye, Taylor Swift, Adele - and when i tried to download them ofline from my new computer, the playlist shows up on ,y iPhone but it wont download the files as they are written in ...

Newbie

I have a couple songs on spotify that are not available on Spotify - Kanye, Taylor Swift, Adele - and when i tried to download them ofline from my new computer, the playlist shows up on ,y iPhon...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Solved!! Clear cache on iOS App

Hi,i've found many topics that related my trouble with my app on my iPhone.I'm un-syncing one playlist and not seeing a change in storage space. So, here the following details that you have asked : a. Your iOS device and iOS = iPhone 6 with iOS 9.2.1...

Casual Listener

Hi, i've found many topics that related my trouble with my app on my iPhone. I'm un-syncing one playlist and not seeing a change in storage space.   So, here the following det...

klfjsdlkjfsd

Music Fan

36331 Views

4 replies

9 likes

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  • 4 replies
  • 9 likes

Partify / Spotify Party Mode

Heyho,If I begin the party and the song changes, there is no Crossfade or similar.The song simply changes, as if no party ran. How can I fix this issue?

Casual Listener

Heyho, If I begin the party and the song changes, there is no Crossfade or similar. The song simply changes, as if no party ran.   How can I fix this issue?    

pfi444

Newbie

519 Views

2 replies

0 likes

  • 519 Views
  • 2 replies
  • 0 likes

Spotify doesn't play on iPhone 5

My Spotify doesn't work any more. On iPhone 5. I click Shuffle but the song wont start...Min Spotify fungerar inte längre. Har den i iPhone 5. Klickar på Shuffle men inget händer. Den börjar inte spela.

Newbie

My Spotify doesn't work any more. On iPhone 5. I click Shuffle but the song wont start... Min Spotify fungerar inte längre. Har den i iPhone 5. Klickar på Shuffle men inget händer. Den börjar inte...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Songs have sync to offline now downloading again

I have synced my 1200 songs from Spotify and it completed now it's downloading again! What do I do. It's used 10gb of data

Newbie

I have synced my 1200 songs from Spotify and it completed now it's downloading again! What do I do. It's used 10gb of data

233 Views

0 replies

0 likes

  • 233 Views
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My menu has changed.

Since I downloaded Spotify, my menu (home, browse, search...) has been vertical and on the left. Seemingly out of no where, the other day, my menu changed and all the menu options are lined up at the bottom of the screen horizontally. Also, when I cl...

Casual Listener

Since I downloaded Spotify, my menu (home, browse, search...) has been vertical and on the left. Seemingly out of no where, the other day, my menu changed and all the menu options are lined up at the...

user-removed

Not applicable

1345 Views

16 replies

2 likes

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  • 16 replies
  • 2 likes

Local Files Won't Sync

My local files won't sync up to my iPhone. I have the songs on my laptop, in a specific folder, and in my preferences settings for Spotify, it is able to locate the folder with the songs in them. When I click local files on my laptop, I'm able to see...

Newbie

My local files won't sync up to my iPhone. I have the songs on my laptop, in a specific folder, and in my preferences settings for Spotify, it is able to locate the folder with the songs in them...

378 Views

0 replies

0 likes

  • 378 Views
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I cant go Your Music anymore in offline mode

This was working before some near updateNow its impossible to go if u didnt have connection its says go online to see library but i have already downloaded songs in fact i can listen them if i search but Your Music isnt working its messed up

Regular

This was working before some near update Now its impossible to go if u didnt have connection its says go online to see library but i have already downloaded songs in fact i can listen them if i se...

paypaytr88

Regular

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Bluetooth connection issue.

I'm having difficulty playing music over Bluetooth to my vehicle (Ford SYNC). It was playing normally, and suddenly it dropped out. Now when I try to play Spotify, a constant buzzing sound is heard. Other audio apps work as expected. Thanks for any h...

Newbie

I'm having difficulty playing music over Bluetooth to my vehicle (Ford SYNC). It was playing normally, and suddenly it dropped out. Now when I try to play Spotify, a constant buzzing sound is heard. ...

BChignell

Regular

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
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Following an Artist's Complete Catalog

I begrudgingly switch to Spotify after Rdio's collapse. One issue I would like to see addressed is the Artists section of Your Library. When you follow an Artist and navigate to them thru Your Music (which seems logical) it only shows a list of songs...

Newbie

I begrudgingly switch to Spotify after Rdio's collapse.  One issue I would like to see addressed is the Artists section of Your Library.  When you follow an Artist and navigate to them thru...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes