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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

238013 Views

27 replies

5 likes

  • 238013 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Ivelina

Moderator

119256 Views

117 replies

13 likes

Other
  • 119256 Views
  • 117 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2723 Views

0 replies

0 likes

iOS
  • 2723 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305640 Views

62 replies

16 likes

  • 305640 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130956 Views

19 replies

38 likes

  • 130956 Views
  • 19 replies
  • 38 likes

Playlist problems

I can't find my playlists after a recent update. However, when I go running with my Nike Running App, I can still select them because it's connected to my Spotify Premium account.Also, when I log out and log in again, Spotify tells me I have a Free a...

Visitor

I can't find my playlists after a recent update. However, when I go running with my Nike Running App, I can still select them because it's connected to my Spotify Premium account. Also, when I log o...

osornios

Spotify Star

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

Solved!! Search Function in Offline mode

Hello, i am a (mostly)happy Premium suscriber to the spotify service. I am using an Iphone 4s with 6,1,3 ios. currently, as a paying suscriber have two app choices. the spotify 4iOS app, and the Spotify app. It seems to me that the Spotify app has a ...

Casual Listener

Hello, i am a (mostly)happy Premium suscriber to the spotify service. I am using an Iphone 4s with 6,1,3 ios. currently, as a paying suscriber have two app choices. the spotify 4iOS app, and the Spot...

hanacarl3

Newbie

16111 Views

17 replies

4 likes

  • 16111 Views
  • 17 replies
  • 4 likes

Music interrupted during play&shuffle mode

While I'm listening to my local offline music, the music is interrupted everytime any song ends, even the shuffle button is activated. What is happening?

Newbie

While I'm listening to my local offline music, the music is interrupted everytime any song ends, even the shuffle button is activated. What is happening?

dylan_grey

Roadie

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

The app is in offline mode in wi-fi, but it works on 3G

Hi all,today I've started the 3months premium period and downloaded the Spotify app on my iPhone 4S, but sadly it just works on 3G/mobile connection. Instead, if I run it under my home wi-fi, it just stays in offline mode trying to connect without su...

Regular

Hi all, today I've started the 3months premium period and downloaded the Spotify app on my iPhone 4S, but sadly it just works on 3G/mobile connection. Instead, if I run it under my home wi-fi, it ju...

kikkodedo

Regular

1006 Views

3 replies

0 likes

  • 1006 Views
  • 3 replies
  • 0 likes

Log in with Facebook failed

When I tried to log in (because of unknown reasons I was kicked out of Spotify) it said "you already authorized Spotify". But when I clicked "ok" an error 404 came. Since then I'm not able to log in or change Facebook accounts or anything. It's just ...

Newbie

When I tried to log in (because of unknown reasons I was kicked out of Spotify) it said "you already authorized Spotify". But when I clicked "ok" an error 404 came. Since then I'm not able to log in ...

664 Views

0 replies

0 likes

  • 664 Views
  • 0 replies
  • 0 likes

Spotify stops playing

Description Spotify stops playing (although it says it is still in play mode) within seconds of me starting a song. Will not even play next song. A more detailed description, using numbered steps 1. First I opened the app 2. Then I pressed play 3. It...

Casual Listener

Description Spotify stops playing (although it says it is still in play mode) within seconds of me starting a song. Will not even play next song.   A more detailed description, using numbe...

design42

Newbie

5796 Views

13 replies

3 likes

  • 5796 Views
  • 13 replies
  • 3 likes

I update my account and it's not working

I updated my account information with Apple and it has not worked

Casual Listener

I updated my account information with Apple and it has not worked

VonettaT

Casual Listener

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Spotify familie

Hoe kan het dat als ik spotify family heb ik wel steeds de melding krijg of ik op iemands anders toestel wil luisteren die ook deel uit maakt van dat abonnement?

Newbie

Hoe kan het dat als ik spotify family heb ik wel steeds de melding krijg of ik op iemands anders toestel wil luisteren die ook deel uit maakt van dat abonnement?

Hubo

Community Legend

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

How to change Facebook accounts

When I installed Spotify on my iPhone yesterday I linked it to the wrong Facebook account. I can't find a way to change Spotify to now use a different Facebook account (on my iPhone). Any suggestions?

Casual Listener

When I installed Spotify on my iPhone yesterday I linked it to the wrong Facebook account. I can't find a way to change Spotify to now use a different Facebook account (on my iPhone). Any suggestions?

JHT

Newbie

27265 Views

29 replies

2 likes

  • 27265 Views
  • 29 replies
  • 2 likes

Random suggested songs

I've been using Spotify free for probably over a year now but just today while listening to The Lonely Island on shuffle, random Top 40 songs were popping in as "suggested songs". I use Spotify as single-artist stations, any suggestions on how to cur...

Newbie

I've been using Spotify free for probably over a year now but just today while listening to The Lonely Island on shuffle, random Top 40 songs were popping in as "suggested songs". I use Spotify as si...

453 Views

0 replies

0 likes

  • 453 Views
  • 0 replies
  • 0 likes

spotify on ipod- NO DEVICES TAB

I was trying to sync my songs onto my older ipod (there are instructions for this process online), but in the current version of spotify there is no deviced tab under which to select my ipod. is there any other way to get my music on the ipod? when i...

Newbie

I was trying to sync my songs onto my older ipod (there are instructions for this process online), but in the current version of spotify there is no deviced tab under which to select my ipod. is ther...

bwarren97

Regular

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Solved!! from free to premium

Hello,first of all, sorry if my english isn't that good i'm from germany.i used spotify premium for ca 2 years now and i payed it over itunes. yesterday when it would extend automatically i didn't have enough money and clicked downgrade to free so i ...

Newbie

Hello, first of all, sorry if my english isn't that good i'm from germany. i used spotify premium for ca 2 years now and i payed it over itunes. yesterday when it would extend automatically i ...

osornios

Spotify Star

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

I can't go premium from the app

I love the app but when I go to upgrade to premium I can only do it from the Apple Store currency not from your website but only from the App so right now I can't listen to my favourite music in my order because I can't find a "upgrade to premium" in...

Newbie

I love the app but when I go to upgrade to premium I can only do it from the Apple Store currency not from your website but only from the App so right now I can't listen to my favourite music in my o...

osornios

Spotify Star

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
  • 0 likes

Make the Artist's Name Bigger/Brighter on Locked Screen (iPhone)

The artist's name on the locked screen is too tiny and grey. If I'm running, for example, which is when I mostly used Spotify, I have to unlock the phone to see who the artist is, or stop running. Instead of pale gray make it blue or something. I mea...

Regular

The artist's name on the locked screen is too tiny and grey.  If I'm running, for example, which is when I mostly used Spotify, I have to unlock the phone to see who the artist is, or stop runni...

osornios

Spotify Star

969 Views

1 replies

2 likes

  • 969 Views
  • 1 replies
  • 2 likes

Recently played artists under me tab not updating

Looked all over the forums for an answer. Under the me tab, my recently played artists have not updated in over three weeks. Same thing when I go to a friends profile. Is this a known issue? It seemed to happen when the the top ten track disappeared.

Casual Listener

Looked all over the forums for an answer. Under the me tab, my recently played artists have not updated in over three weeks. Same thing when I go to a friends profile. Is this a known issue? It s...

brinke

Regular

23780 Views

107 replies

13 likes

bugs
  • 23780 Views
  • 107 replies
  • 13 likes

How to delete all offline music?

Hi- My iPhone is low on memory and so I need to find all the music I've made available offline and delete it.Help?Thanks!Carlo

Newbie

Hi-   My iPhone is low on memory and so I need to find all the music I've made available offline and delete it. Help? Thanks! Carlo 

iwritealot

Casual Listener

1262 Views

1 replies

0 likes

  • 1262 Views
  • 1 replies
  • 0 likes

Can't log in on IOS app but can on web site?

Hi, when trying to log in on my iPad and iPod I am told "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account" when using the Facebook login it says " you have already authorised Spotify" if...

Newbie

Hi, when trying to log in on my iPad and iPod I am told  "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account"  when using the F...

Acreeves87

Newbie

1148 Views

4 replies

0 likes

  • 1148 Views
  • 4 replies
  • 0 likes

Can't sign into 2 devices

I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've just changed it and my wifi is working fine.

Newbie

I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've j...

osornios

Spotify Star

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Lost all My Songs/albums

Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.

Casual Listener

Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.

osornios

Spotify Star

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes