Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30678 Views

40 replies

9 likes

  • 30678 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95404 Views

115 replies

12 likes

Other
  • 95404 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
  • 1031 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

  • 293845 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

  • 123748 Views
  • 19 replies
  • 38 likes

Solved!! My login failed

I logged in with my CORRECT info and then a picture showed up saying: "Login Failed: You can only use Spotify 14 days abroad" but I'm not abroad and I'm still in the same place I've always been?

Newbie

I logged in with my CORRECT info and then a picture showed up saying: "Login Failed: You can only use Spotify 14 days abroad" but I'm not abroad and I'm still in the same place I've always been?

Bittencourt

Spotify Star

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes

Not enough storage for offline songs

Hey! I am on premium until recently, and I cannot redownload my songs to be offline as it says 'not enough storage'. I have deleted multiple apps and redownloaded premium itself but I am confident there is enough room and still no luck! HELP

Newbie

Hey! I am on premium until recently, and I cannot redownload my songs to be offline as it says 'not enough storage'. I have deleted multiple apps and redownloaded premium itself but I am confident th...

tomasrex

Roadie

652 Views

1 replies

0 likes

  • 652 Views
  • 1 replies
  • 0 likes

Login issues

I have downloaded and reinstalled the Spotify app after attempting to login and it stating that an account already exists with this username. I know that because I created it. I try to send a help form and change password both but the screen is actin...

Newbie

I have downloaded and reinstalled the Spotify app after attempting to login and it stating that an account already exists with this username. I know that because I created it. I try to send a help fo...

tomasrex

Roadie

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Spotify via BMW Connected Drive not working anymore

Hi together,I'm asking for your help. Spotify is not running anymore on my BMW Connected Drive since last week.When I'm starting Spotify on my BMW Connected Drive, the Spotify-App freezes. It even freezes on my Iphone.I already had dozens of restarts...

Newbie

Hi together, I'm asking for your help. Spotify is not running anymore on my BMW Connected Drive since last week. When I'm starting Spotify on my BMW Connected Drive, the Spotify-App freezes. It eve...

Groovelifter

Newbie

1788 Views

2 replies

1 likes

  • 1788 Views
  • 2 replies
  • 1 likes

Missing song

I accidentally removed a song from my music library and I'm not sure what song it was. I needed to know if there was any way for me to figure out what it was and get it back?

Newbie

I accidentally removed a song from my music library and I'm not sure what song it was. I needed to know if there was any way for me to figure out what it was and get it back?

Bittencourt

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Login on two devices

I use spotify only on my iPad up till nowI have now downloaded in my iphone but wont let me login thereSays invalid username or password. But they are correctDo i need to create new account on iphone with different email as i tried and say that my em...

Casual Listener

I use spotify only on my iPad up till now I have now downloaded in my iphone but wont let me login there Says invalid username or password. But they are correct Do i need to create new account on ...

Bittencourt

Spotify Star

938 Views

5 replies

0 likes

  • 938 Views
  • 5 replies
  • 0 likes

cannot login to ipad

At the beginng of this week, every time I opened Spotify on my iPad 2, it crashed my iPad. Literally every time I tried to access ANY app while Spotify was open, my iPad would reboot. So I uninstalled it and then reinstalled it. Now, I cannot log in ...

Casual Listener

At the beginng of this week, every time I opened Spotify on my iPad 2, it crashed my iPad.  Literally every time I tried to access ANY app while Spotify was open, my iPad would reboot. So I unin...

CasieC

Newbie

1077 Views

6 replies

0 likes

  • 1077 Views
  • 6 replies
  • 0 likes

Solved!! One song will not play all of a sudden?!

If I tap the song, it shows up on the bottom, then goes away does not play, I had no issue with this song for a week, just not it stops working, it will not download, if I try and queue it, it says "Sorry! You can't queue this content while connected...

Casual Listener

If I tap the song, it shows up on the bottom, then goes away does not play, I had no issue with this song for a week, just not it stops working, it will not download, if I try and queue it, it says "...

Assureddoge

Casual Listener

1193 Views

2 replies

0 likes

  • 1193 Views
  • 2 replies
  • 0 likes

My premium quit working

I bought spotify premium couple weeks ago (?) when there was this offer that you get 3 months paying 0,99€. I bought it and it worked for a while but now I noticed that it doesn't work anymore and my account settings says that I have free version. I ...

Newbie

I bought spotify premium couple weeks ago (?) when there was this offer that you get 3 months paying 0,99€. I bought it and it worked for a while but now I noticed that it doesn't work anymore and my...

Bittencourt

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Hilfe

Ich habe über App Store mein Premium gekauft. Trotzdem zeigt es free an! App würde gelöscht und abgemeldet

Newbie

Ich habe über App Store mein Premium gekauft. Trotzdem zeigt es free an! App würde gelöscht und abgemeldet

jfert

Roadie

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

"Available offline" feature disappeared on iPhone

I have a Premium account and it worked fine until a couple of months ago but, after updating the app on my iPhone, the "available offline" button has disappeared. I have tried to reinstall the app but it didn't't help.

Casual Listener

I have a Premium account and it worked fine until a couple of months ago but, after updating the app on my iPhone, the "available offline" button has disappeared. I have tried to reinstall the app bu...

marcotons

Casual Listener

760 Views

4 replies

0 likes

  • 760 Views
  • 4 replies
  • 0 likes

Spotify Family Abo

Hallo Spotify Team,Ich habe ein Android Handy und habe das Familienabo abgeschlossen. Bis auf einen Nutzer konnten alle Mitglieder hinzugefügt werden! Als Problem wird angegeben, dass es daran liegt, dass er seinen Spotify-acc mit seinen IPhone über ...

Casual Listener

Hallo Spotify Team, Ich habe ein Android Handy und habe das Familienabo abgeschlossen. Bis auf einen Nutzer konnten alle Mitglieder hinzugefügt werden! Als Problem wird angegeben, dass es daran li...

Bittencourt

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Playlist removed when Iphone change

Hi guys, I'm French and I have e free account.When I had my IPhone 5S, a have created some playlists and also saved some albums, etc..Recently I have change for an IPhone 6.I have saved all data of ip5s and restore into ip6.All apps works fine, etc.....

Regular

Hi guys, I'm French and I have e free account. When I had my IPhone 5S, a have created some playlists and also saved some albums, etc.. Recently I have change for an IPhone 6. I have saved all dat...

tomasrex

Roadie

990 Views

5 replies

0 likes

  • 990 Views
  • 5 replies
  • 0 likes

Solved!! Remove fb from account

Hi!I have recently shut down my fb account but when I log on to Spotify it recognizes the mailadress as linked w my old fb account and so it reactivates my fb. This is very annoying and I just wish to delete all info having to do w my old fb. How to ...

Newbie

Hi! I have recently shut down my fb account but when I log on to Spotify it recognizes the mailadress as linked w my old fb account and so it reactivates my fb. This is very annoying and I just wi...

tomasrex

Roadie

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

share playlist in de family account

We have now a family account. We want to put our playlists from our normal account to the family account. How is that possible?

Newbie

We have now a family account. We want to put our playlists from our normal account to the family account. How is that possible?    

osornios

Spotify Star

555 Views

2 replies

0 likes

  • 555 Views
  • 2 replies
  • 0 likes

Album cover not shown for local files on iPhone app

Re-opening this bug as it seems to be a regression from something reported before. Seems like this is still happening for Spotify-iOS-App=[5.7.0.1055] on the latest iOS=[9.3.2] on an iphone6s. The artwork shows properly both on iTunes and on Spotify ...

Casual Listener

Re-opening this bug as it seems to be a regression from something reported before.   Seems like this is still happening for Spotify-iOS-App=[5.7.0.1055] on the latest iOS=[9.3.2] on an iphone6...

tomasrex

Roadie

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Followed steps to get local files on iPhone, did not work

I followed the steps to sync my local files to my iPhone spotify as given on the spotify website but when I follow the steps, my local files are still greyed out and will not play on my iPhone but will play on my computer. Someone please help. Thank ...

Newbie

I followed the steps to sync my local files to my iPhone spotify as given on the spotify website but when I follow the steps, my local files are still greyed out and will not play on my iPhone but wi...

osornios

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Apple CarPlay - Spotify app is a mess.

Hello, so.. Well. I like Spotify, I really do. It's perfect on the PC and the app isn't too bad either, BUT the CarPlay integration is a complete MESS.The app works fine, but the functionality is horrible. I'll list some of things you CAN'T do in the...

Casual Listener

Hello,   so.. Well. I like Spotify, I really do. It's perfect on the PC and the app isn't too bad either, BUT the CarPlay integration is a complete MESS. The app works fine, but the functio...

1030 Views

0 replies

7 likes

  • 1030 Views
  • 0 replies
  • 7 likes

Use Spotify playlist with RunKeeper

I'm using spotify for 6 years and I dont like the fact that when I'm using runkeeper, it only gives you the choice of spotify's own playlists. Could you work on this that I can choose my own playlists, the spotify playlists are ok, but i want my own ...

Newbie

I'm using spotify for 6 years and I dont like the fact that when I'm using runkeeper, it only gives you the choice of spotify's own playlists. Could you work on this that I can choose my own playlist...

4sheps

Newbie

631 Views

1 replies

3 likes

  • 631 Views
  • 1 replies
  • 3 likes