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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37129 Views

41 replies

10 likes

  • 37129 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102634 Views

115 replies

12 likes

Other
  • 102634 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1302 Views

0 replies

0 likes

iOS
  • 1302 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299136 Views

61 replies

16 likes

  • 299136 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125828 Views

19 replies

38 likes

  • 125828 Views
  • 19 replies
  • 38 likes

Suscripcion

because I can not change my premium subscription free , I click Subscription and nothing appears, I can not change it only stays free

Newbie

because I can not change my premium subscription free , I click Subscription and nothing appears, I can not change it only stays free

curtis52

Newbie

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Sudden layout change of app

So while I was on the Spotify app the layout just suddenly changed. It used to have the home, browse, search categories at the bottom but now it changed so that's it's on the left side, only opening once I press the triple bar symbol.How can I change...

Newbie

So while I was on the Spotify app the layout just suddenly changed. It used to have the home, browse, search categories at the bottom but now it changed so that's it's on the left side, only opening ...

user-removed

Not applicable

973 Views

1 replies

1 likes

  • 973 Views
  • 1 replies
  • 1 likes

Solved!! Spotify app disappeared will not download

One day my Spotify app disappeared off iPhone 6s. Have tried to redownload from App Store. Tap on cloud icon and will not download again. I am paying for premium and would like to get it back asap! Please help! Thanks!

Casual Listener

One day my Spotify app disappeared off iPhone 6s. Have tried to redownload from App Store. Tap on cloud icon and will not download again. I am paying for premium and would like to get it back asap! P...

jilladduono

Casual Listener

1621 Views

2 replies

0 likes

  • 1621 Views
  • 2 replies
  • 0 likes

connecting to facebook

So I connected with facebook but when I try to follow my friends they dont show up. Is there anyway I can disconnect and reconnect with fb?

Newbie

So I connected with facebook but when I try to follow my friends they dont show up. Is there anyway I can disconnect and reconnect with fb?

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Can't play some local files on iPhone Spotify, though they've played in the past

Problem: Some local files are not playing on the iPhone app, though they've played in previous versions. I'm even having problems getting all the songs from the same CD to be played as local files (some are, some aren't). I've tried various troublesh...

Casual Listener

Problem: Some local files are not playing on the iPhone app, though they've played in previous versions. I'm even having problems getting all the songs from the same CD to be played as local files (s...

WGRLA

Casual Listener

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Zero Playlists

Hi, When using Ipad or Iphone today, everyone has zero playlists. This is not the case on laptop though. I am a premium member. I have already restarted device and re-installed Spotify. Still no good.

Casual Listener

Hi,   When using Ipad or Iphone today, everyone has zero playlists.  This is not the case on laptop though.  I am a premium member.  I have already restarted device and re-insta...

kimberlyagrich

Casual Listener

750 Views

3 replies

3 likes

  • 750 Views
  • 3 replies
  • 3 likes

Spotify playlist only playing 5 songs

I made a playlist of 18 songs. I soon realized my spotify was only playing the first five songs. I deleted the list and created another one with only 8 songs and the same thing happened. Please help!

Newbie

I made a playlist of 18 songs.  I soon realized my spotify was only playing the first five songs.  I deleted the list and created another one with only 8 songs and the same thing happened. ...

544 Views

0 replies

1 likes

  • 544 Views
  • 0 replies
  • 1 likes

Streaming problem Iphone 4s IOS 9.3.2

Hi, On my Iphone 4s when i used mobile conection (3G) streaming function doesn´t work, but it doesn´t happens when it is conect via wifi. I check that the streaming has automatic selection of music quality and able to use mobile data. I tried to dele...

Newbie

Hi, On my Iphone 4s when i used mobile conection (3G) streaming function doesn´t work, but it doesn´t happens when it is conect via wifi.   I check that the streaming has automatic selection o...

Bittencourt

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Unavailability of a song

Recently Ville valo released a song called olet mun kaikuluotain and it is on Spotify but when I click the link given from Facebook it says the song is unavailable specificity for me. Other have been able to listen yet I am wondering if it's a glitch...

Newbie

Recently Ville valo released a song called olet mun kaikuluotain and it is on Spotify but when I click the link given from Facebook it says the song is unavailable specificity for me. Other have been...

kbrooksc

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Adding songs to playlist

When I try to add songs to my playlist on both my iPad and iPhone, I have to wait for some time (30-60 seconds) before I get the message that it was successfully added... I open the menu to add the song, and I click on the playlist I want, then I nee...

Roadie

When I try to add songs to my playlist on both my iPad and iPhone, I have to wait for some time (30-60 seconds) before I get the message that it was successfully added...    I open the me...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

Spotify playlists in Runkeeper

Apparently using your own Spotify playlists is something that is not available any more in Runkeeper. Is this something that was decided by Spotify or Runkeeper?

Newbie

Apparently using your own Spotify playlists is something that is not available any more in Runkeeper. Is this something that was decided by Spotify or Runkeeper?

tomasrex

Roadie

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Premium

I pay for premuim package but when I in my account it says I need to upgrade to premium my bank statements show I premium customer but can't get access . This only just happened since I took my Sonos device round a friends house

Newbie

I pay for premuim package but when I in my account it says I need to upgrade to premium my bank statements show I premium customer but can't get access . This only just happened since I took my Sonos...

ThijsZ

Music Fan

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Efficient removal of downloaded music from iPhone

1) Because I like music, I have many many songs/artists/albums/playlists saved to Spotify.2) I have selected over the years to download some of these to my iPhone.3) My iPhone is running out of space because Spotify consumes too much memory.4) To fre...

Casual Listener

1) Because I like music, I have many many songs/artists/albums/playlists saved to Spotify. 2) I have selected over the years to download some of these to my iPhone. 3) My iPhone is running out of s...

chrispdx

Casual Listener

1799 Views

2 replies

1 likes

  • 1799 Views
  • 2 replies
  • 1 likes

Solved!! My login failed

I logged in with my CORRECT info and then a picture showed up saying: "Login Failed: You can only use Spotify 14 days abroad" but I'm not abroad and I'm still in the same place I've always been?

Newbie

I logged in with my CORRECT info and then a picture showed up saying: "Login Failed: You can only use Spotify 14 days abroad" but I'm not abroad and I'm still in the same place I've always been?

Bittencourt

Spotify Star

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Not enough storage for offline songs

Hey! I am on premium until recently, and I cannot redownload my songs to be offline as it says 'not enough storage'. I have deleted multiple apps and redownloaded premium itself but I am confident there is enough room and still no luck! HELP

Newbie

Hey! I am on premium until recently, and I cannot redownload my songs to be offline as it says 'not enough storage'. I have deleted multiple apps and redownloaded premium itself but I am confident th...

tomasrex

Roadie

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

Login issues

I have downloaded and reinstalled the Spotify app after attempting to login and it stating that an account already exists with this username. I know that because I created it. I try to send a help form and change password both but the screen is actin...

Newbie

I have downloaded and reinstalled the Spotify app after attempting to login and it stating that an account already exists with this username. I know that because I created it. I try to send a help fo...

tomasrex

Roadie

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Spotify via BMW Connected Drive not working anymore

Hi together,I'm asking for your help. Spotify is not running anymore on my BMW Connected Drive since last week.When I'm starting Spotify on my BMW Connected Drive, the Spotify-App freezes. It even freezes on my Iphone.I already had dozens of restarts...

Newbie

Hi together, I'm asking for your help. Spotify is not running anymore on my BMW Connected Drive since last week. When I'm starting Spotify on my BMW Connected Drive, the Spotify-App freezes. It eve...

Groovelifter

Newbie

1801 Views

2 replies

1 likes

  • 1801 Views
  • 2 replies
  • 1 likes

Missing song

I accidentally removed a song from my music library and I'm not sure what song it was. I needed to know if there was any way for me to figure out what it was and get it back?

Newbie

I accidentally removed a song from my music library and I'm not sure what song it was. I needed to know if there was any way for me to figure out what it was and get it back?

Bittencourt

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes