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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

29617 Views

40 replies

9 likes

  • 29617 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94322 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

966 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293539 Views

60 replies

15 likes

  • 293539 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123595 Views

19 replies

38 likes

  • 123595 Views
  • 19 replies
  • 38 likes

Can't buy the premium version

I haven't use Spotify for 3 weeks and my premium account expired so when I tried to buy the premium account but I can't

Newbie

I haven't use Spotify for 3 weeks and my premium account expired so when I tried to buy the premium account but I can't

user-removed

Not applicable

788 Views

2 replies

0 likes

  • 788 Views
  • 2 replies
  • 0 likes

Premium but not yet free

I've had Spotify for a really long time. Now this is the first time I wasn't able to pay on time and my account got paused of course.... I've tried everything and everything still says free... I've checked for other accounts/deleted and reinstalled b...

Newbie

I've had Spotify for a really long time. Now this is the first time I wasn't able to pay on time and my account got paused of course.... I've tried everything and everything still says free... I've c...

user-removed

Not applicable

532 Views

2 replies

0 likes

  • 532 Views
  • 2 replies
  • 0 likes

App

I downloaded the app an I paid for my premium thru my email now I can't log into my app I need help !!!

Newbie

I downloaded the app an I paid for my premium thru my email now I can't log into my app I need help !!!😫😫

user-removed

Not applicable

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes

Premium doesn't work on iPhone

I upgraded my Spotify to Premium, but on the Computer. I closed and opened the app again on the iPhone, logged in and out, tried to delete and install new, but on the app it still says Abonnement "free"

Newbie

I upgraded my Spotify to Premium, but on the Computer. I closed and opened the app again on the iPhone, logged in and out, tried to delete and install new, but on the app it still says Abonnement "fr...

user-removed

Not applicable

478 Views

2 replies

1 likes

  • 478 Views
  • 2 replies
  • 1 likes

Premium doesn't work

I bought the offer for 0.99 for 3 months, but it doesn't work. I logged out and deleted the app a few times, but nothing helped. I bought it with PayPal if that helps.I hpoe somebody can help me.

Newbie

I bought the offer for 0.99 for 3 months, but it doesn't work. I logged out and deleted the app a few times, but nothing helped. I bought it with PayPal if that helps. I hpoe somebody can help me.

user-removed

Not applicable

543 Views

3 replies

0 likes

  • 543 Views
  • 3 replies
  • 0 likes

Premium Subscription

I bought the premium feature for HK $4.90 and it said I got the premium feature. I got the receipts and stuff and it was alright. But when I went back to the Spotify app, when I tried using one of the premium features, it says 'you need to unlock the...

Newbie

I bought the premium feature for HK $4.90 and it said I got the premium feature. I got the receipts and stuff and it was alright. But when I went back to the Spotify app, when I tried using one of th...

user-removed

Not applicable

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Paid for premium but still on free

I paid for spotify premium using my master card and I got a text from them saying that I have paid to spotify, but when I logged on my account, it says I'm still on free. I tried to sign up for premium again hoping it might recognize that I already p...

Visitor

I paid for spotify premium using my master card and I got a text from them saying that I have paid to spotify, but when I logged on my account, it says I'm still on free. I tried to sign up for premi...

user-removed

Not applicable

495 Views

2 replies

0 likes

  • 495 Views
  • 2 replies
  • 0 likes

Apple ID charged my premium subscription but i'm still free.

Hello, I currently have my account linked with facebook. I renewed my premium subscription through apple id but on my account it says my subscription is free. I need help fixing this problem cause I got charged over $12 and didn't even recieve the se...

Casual Listener

Hello, I currently have my account linked with facebook. I renewed my premium subscription through apple id but on my account it says my subscription is free. I need help fixing this problem cause I ...

user-removed

Not applicable

1884 Views

6 replies

0 likes

  • 1884 Views
  • 6 replies
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Buying premium in the app?

I remember a little bit ago you cold buy premium in the app I just saved up some money I went out and bought a iTunes card and now I can't....? Why gives? Did you guys stop that..?

Newbie

I remember a little bit ago you cold buy premium in the app I just saved up some money I went out and bought a iTunes card and now I can't....? Why gives? Did you guys stop that..?

user-removed

Not applicable

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Premium

HelloI am from Australia and am new to Spotify, I have just downloaded the app on my iPhone. I wish to upgrade to premium but am having trouble, I went to the "account" section and it only told me it was a free account but no option to upgrade, how c...

Casual Listener

Hello I am from Australia and am new to Spotify, I have just downloaded the app on my iPhone. I wish to upgrade to premium but am having trouble, I went to the "account" section and it only told me ...

user-removed

Not applicable

785 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Premium

Hi I've had Spotify for ages now and yesterday I started the 30 day free trial for Spotify premium now it works fine with wifi but as soon as I come off it stops working, someone please help I really need it to work for aeroplane mode. Thank you

Newbie

Hi I've had Spotify for ages now and yesterday I started the 30 day free trial for Spotify premium now it works fine with wifi but as soon as I come off it stops working, someone please help I really...

selda

Newbie

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
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Can't enter account on iPhone app

I'm connecting to Facebook and the screen show that my password is wrong or username is wrong ,but I type my correct account name and password.

Newbie

I'm connecting to Facebook and the screen show that my password is wrong or username is wrong ,but I type my correct account name and password.

311 Views

0 replies

0 likes

  • 311 Views
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Solved!! Premium but offline has expired?

I got a message on my iphone saying "your 30 days of offline usage has expired. you need to disable offline mode..." I pay for premium. Why is this happening? How can I fix it? I got premium because I am often without service and liked the feature of...

Newbie

I got a message on my iphone saying "your 30 days of offline usage has expired.  you need to disable offline mode..."  I pay for premium.  Why is this happening?  How can I fix it...

wesleybrookes

Casual Listener

7751 Views

3 replies

0 likes

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Select a track, but it plays the track before

I've been listening to the new The Lonely Island album Popstar: Never Stop Never Stopping, and anytime I select a track, it plays the track before instead. For example: If I select Track 5, it'll start playing Track 4. It's this way through the whole...

Newbie

I've been listening to the new The Lonely Island album Popstar: Never Stop Never Stopping, and anytime I select a track, it plays the track before instead. For example: If I select Track 5, it'll sta...

499 Views

0 replies

0 likes

  • 499 Views
  • 0 replies
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Changelog

What's up with this new trend amongst app developers where they neglect to add proper changelog to app updates? I've noticed a 3.90 iOS update today and was curious as to what has changed, and imagine my surprise when the changes are, apparently, "W'...

Newbie

What's up with this new trend amongst app developers where they neglect to add proper changelog to app updates?   I've noticed a 3.90 iOS update today and was curious as to what has ...

tuxwarrior

Newbie

1669 Views

2 replies

1 likes

  • 1669 Views
  • 2 replies
  • 1 likes

Spotify won't sync certain songs to iPhone

Description Despite songs being on local desktop spotify, connected to wifi, as well as iphone connected to same wifi, songs still greyed out as unavailable - except for one. A more detailed description, using numbered steps 1. Imported MP3 files to ...

Regular

Description Despite songs being on local desktop spotify, connected to wifi, as well as iphone connected to same wifi, songs still greyed out as unavailable - except for one.    A mor...

minicoopergirl9

Casual Listener

11083 Views

26 replies

5 likes

synced offline won't play
  • 11083 Views
  • 26 replies
  • 5 likes

Spotify change from premium to free

My Spotify change from premium to free by it self, why? And how can I fix it?

Regular

My Spotify change from premium to free by it self, why? And how can I fix it?

nillllle

Regular

1264 Views

8 replies

0 likes

  • 1264 Views
  • 8 replies
  • 0 likes

Re-install spotify on iphone

My premium spotify account has been acting very sketchy in offline mode; sometimes works but more often doesn't. I got a new iphone and thought that deleting it from my phone and re-installing it on my phone would help. However, I can't install it wi...

Newbie

My premium spotify account has been acting very sketchy in offline mode; sometimes works but more often doesn't. I got a new iphone and thought that deleting it from my phone and re-installing it on ...

746 Views

0 replies

0 likes

  • 746 Views
  • 0 replies
  • 0 likes