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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36768 Views

40 replies

10 likes

  • 36768 Views
  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102153 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1285 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298875 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125681 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

cannot login to ipad

At the beginng of this week, every time I opened Spotify on my iPad 2, it crashed my iPad. Literally every time I tried to access ANY app while Spotify was open, my iPad would reboot. So I uninstalled it and then reinstalled it. Now, I cannot log in ...

Casual Listener

At the beginng of this week, every time I opened Spotify on my iPad 2, it crashed my iPad.  Literally every time I tried to access ANY app while Spotify was open, my iPad would reboot. So I unin...

CasieC

Newbie

1119 Views

6 replies

0 likes

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  • 0 likes

Solved!! One song will not play all of a sudden?!

If I tap the song, it shows up on the bottom, then goes away does not play, I had no issue with this song for a week, just not it stops working, it will not download, if I try and queue it, it says "Sorry! You can't queue this content while connected...

Casual Listener

If I tap the song, it shows up on the bottom, then goes away does not play, I had no issue with this song for a week, just not it stops working, it will not download, if I try and queue it, it says "...

Assureddoge

Casual Listener

1216 Views

2 replies

0 likes

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  • 2 replies
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My premium quit working

I bought spotify premium couple weeks ago (?) when there was this offer that you get 3 months paying 0,99€. I bought it and it worked for a while but now I noticed that it doesn't work anymore and my account settings says that I have free version. I ...

Newbie

I bought spotify premium couple weeks ago (?) when there was this offer that you get 3 months paying 0,99€. I bought it and it worked for a while but now I noticed that it doesn't work anymore and my...

Bittencourt

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Hilfe

Ich habe über App Store mein Premium gekauft. Trotzdem zeigt es free an! App würde gelöscht und abgemeldet

Newbie

Ich habe über App Store mein Premium gekauft. Trotzdem zeigt es free an! App würde gelöscht und abgemeldet

jfert

Roadie

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

"Available offline" feature disappeared on iPhone

I have a Premium account and it worked fine until a couple of months ago but, after updating the app on my iPhone, the "available offline" button has disappeared. I have tried to reinstall the app but it didn't't help.

Casual Listener

I have a Premium account and it worked fine until a couple of months ago but, after updating the app on my iPhone, the "available offline" button has disappeared. I have tried to reinstall the app bu...

marcotons

Casual Listener

788 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotify Family Abo

Hallo Spotify Team,Ich habe ein Android Handy und habe das Familienabo abgeschlossen. Bis auf einen Nutzer konnten alle Mitglieder hinzugefügt werden! Als Problem wird angegeben, dass es daran liegt, dass er seinen Spotify-acc mit seinen IPhone über ...

Casual Listener

Hallo Spotify Team, Ich habe ein Android Handy und habe das Familienabo abgeschlossen. Bis auf einen Nutzer konnten alle Mitglieder hinzugefügt werden! Als Problem wird angegeben, dass es daran li...

Bittencourt

Spotify Star

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Playlist removed when Iphone change

Hi guys, I'm French and I have e free account.When I had my IPhone 5S, a have created some playlists and also saved some albums, etc..Recently I have change for an IPhone 6.I have saved all data of ip5s and restore into ip6.All apps works fine, etc.....

Regular

Hi guys, I'm French and I have e free account. When I had my IPhone 5S, a have created some playlists and also saved some albums, etc.. Recently I have change for an IPhone 6. I have saved all dat...

tomasrex

Roadie

1028 Views

5 replies

0 likes

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Solved!! Remove fb from account

Hi!I have recently shut down my fb account but when I log on to Spotify it recognizes the mailadress as linked w my old fb account and so it reactivates my fb. This is very annoying and I just wish to delete all info having to do w my old fb. How to ...

Newbie

Hi! I have recently shut down my fb account but when I log on to Spotify it recognizes the mailadress as linked w my old fb account and so it reactivates my fb. This is very annoying and I just wi...

tomasrex

Roadie

592 Views

1 replies

0 likes

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  • 1 replies
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share playlist in de family account

We have now a family account. We want to put our playlists from our normal account to the family account. How is that possible?

Newbie

We have now a family account. We want to put our playlists from our normal account to the family account. How is that possible?    

osornios

Spotify Star

586 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Album cover not shown for local files on iPhone app

Re-opening this bug as it seems to be a regression from something reported before. Seems like this is still happening for Spotify-iOS-App=[5.7.0.1055] on the latest iOS=[9.3.2] on an iphone6s. The artwork shows properly both on iTunes and on Spotify ...

Casual Listener

Re-opening this bug as it seems to be a regression from something reported before.   Seems like this is still happening for Spotify-iOS-App=[5.7.0.1055] on the latest iOS=[9.3.2] on an iphone6...

tomasrex

Roadie

516 Views

1 replies

0 likes

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  • 1 replies
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Followed steps to get local files on iPhone, did not work

I followed the steps to sync my local files to my iPhone spotify as given on the spotify website but when I follow the steps, my local files are still greyed out and will not play on my iPhone but will play on my computer. Someone please help. Thank ...

Newbie

I followed the steps to sync my local files to my iPhone spotify as given on the spotify website but when I follow the steps, my local files are still greyed out and will not play on my iPhone but wi...

osornios

Spotify Star

368 Views

1 replies

0 likes

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Apple CarPlay - Spotify app is a mess.

Hello, so.. Well. I like Spotify, I really do. It's perfect on the PC and the app isn't too bad either, BUT the CarPlay integration is a complete MESS.The app works fine, but the functionality is horrible. I'll list some of things you CAN'T do in the...

Casual Listener

Hello,   so.. Well. I like Spotify, I really do. It's perfect on the PC and the app isn't too bad either, BUT the CarPlay integration is a complete MESS. The app works fine, but the functio...

1047 Views

0 replies

7 likes

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Use Spotify playlist with RunKeeper

I'm using spotify for 6 years and I dont like the fact that when I'm using runkeeper, it only gives you the choice of spotify's own playlists. Could you work on this that I can choose my own playlists, the spotify playlists are ok, but i want my own ...

Newbie

I'm using spotify for 6 years and I dont like the fact that when I'm using runkeeper, it only gives you the choice of spotify's own playlists. Could you work on this that I can choose my own playlist...

4sheps

Newbie

639 Views

1 replies

3 likes

  • 639 Views
  • 1 replies
  • 3 likes

iOS Scrubber not responsive

Brief description of the issue: The scrubber (track progress bar) on the iOS lock-screen is not responsive to user input Steps to reproduce the issue:Begin audio playbackLock deviceWake device, but do not unlockTry to change track postion by adjustin...

Newbie

Brief description of the issue: The scrubber (track progress bar) on the iOS lock-screen is not responsive to user input  Steps to reproduce the issue: Begin audio playback Lock device ...

Hubo

Community Legend

496 Views

1 replies

0 likes

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  • 1 replies
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Premium not working

I just purchased the 3 months for 0.99$ premium. The payment came out of my account but I do not have premium ? I re downloaded the app and it still will not work. I'm really upset please help.

Newbie

I just purchased the 3 months for 0.99$ premium. The payment came out of my account but I do not have premium ? I re downloaded the app and it still will not work. I'm really upset please help.

user-removed

Not applicable

431 Views

1 replies

1 likes

  • 431 Views
  • 1 replies
  • 1 likes

My spotify won't go premium

I've got spotify premium on my phone for a long time, but i changed my credit card and when my subscription on premium ended. I had to put another card on the itunes store and spotify premium was canceled before I could do it. But when I did, the acc...

Newbie

I've got spotify premium on my phone for a long time, but i changed my credit card and when my subscription on premium ended. I had to put another card on the itunes store and spotify premium was can...

user-removed

Not applicable

391 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't buy the premium version

I haven't use Spotify for 3 weeks and my premium account expired so when I tried to buy the premium account but I can't

Newbie

I haven't use Spotify for 3 weeks and my premium account expired so when I tried to buy the premium account but I can't

user-removed

Not applicable

802 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Premium but not yet free

I've had Spotify for a really long time. Now this is the first time I wasn't able to pay on time and my account got paused of course.... I've tried everything and everything still says free... I've checked for other accounts/deleted and reinstalled b...

Newbie

I've had Spotify for a really long time. Now this is the first time I wasn't able to pay on time and my account got paused of course.... I've tried everything and everything still says free... I've c...

user-removed

Not applicable

540 Views

2 replies

0 likes

  • 540 Views
  • 2 replies
  • 0 likes

App

I downloaded the app an I paid for my premium thru my email now I can't log into my app I need help !!!

Newbie

I downloaded the app an I paid for my premium thru my email now I can't log into my app I need help !!!😫😫

user-removed

Not applicable

445 Views

2 replies

0 likes

  • 445 Views
  • 2 replies
  • 0 likes