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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37101 Views

41 replies

10 likes

  • 37101 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102567 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1301 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299107 Views

61 replies

16 likes

  • 299107 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125794 Views

19 replies

38 likes

  • 125794 Views
  • 19 replies
  • 38 likes

Music interrupted during play&shuffle mode

While I'm listening to my local offline music, the music is interrupted everytime any song ends, even the shuffle button is activated. What is happening?

Newbie

While I'm listening to my local offline music, the music is interrupted everytime any song ends, even the shuffle button is activated. What is happening?

dylan_grey

Roadie

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

The app is in offline mode in wi-fi, but it works on 3G

Hi all,today I've started the 3months premium period and downloaded the Spotify app on my iPhone 4S, but sadly it just works on 3G/mobile connection. Instead, if I run it under my home wi-fi, it just stays in offline mode trying to connect without su...

Regular

Hi all, today I've started the 3months premium period and downloaded the Spotify app on my iPhone 4S, but sadly it just works on 3G/mobile connection. Instead, if I run it under my home wi-fi, it ju...

kikkodedo

Regular

981 Views

3 replies

0 likes

  • 981 Views
  • 3 replies
  • 0 likes

Log in with Facebook failed

When I tried to log in (because of unknown reasons I was kicked out of Spotify) it said "you already authorized Spotify". But when I clicked "ok" an error 404 came. Since then I'm not able to log in or change Facebook accounts or anything. It's just ...

Newbie

When I tried to log in (because of unknown reasons I was kicked out of Spotify) it said "you already authorized Spotify". But when I clicked "ok" an error 404 came. Since then I'm not able to log in ...

640 Views

0 replies

0 likes

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Spotify stops playing

Description Spotify stops playing (although it says it is still in play mode) within seconds of me starting a song. Will not even play next song. A more detailed description, using numbered steps 1. First I opened the app 2. Then I pressed play 3. It...

Casual Listener

Description Spotify stops playing (although it says it is still in play mode) within seconds of me starting a song. Will not even play next song.   A more detailed description, using numbe...

design42

Newbie

5667 Views

13 replies

3 likes

  • 5667 Views
  • 13 replies
  • 3 likes

I update my account and it's not working

I updated my account information with Apple and it has not worked

Casual Listener

I updated my account information with Apple and it has not worked

VonettaT

Casual Listener

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Spotify familie

Hoe kan het dat als ik spotify family heb ik wel steeds de melding krijg of ik op iemands anders toestel wil luisteren die ook deel uit maakt van dat abonnement?

Newbie

Hoe kan het dat als ik spotify family heb ik wel steeds de melding krijg of ik op iemands anders toestel wil luisteren die ook deel uit maakt van dat abonnement?

Hubo

Community Legend

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

How to change Facebook accounts

When I installed Spotify on my iPhone yesterday I linked it to the wrong Facebook account. I can't find a way to change Spotify to now use a different Facebook account (on my iPhone). Any suggestions?

Casual Listener

When I installed Spotify on my iPhone yesterday I linked it to the wrong Facebook account. I can't find a way to change Spotify to now use a different Facebook account (on my iPhone). Any suggestions?

JHT

Newbie

27008 Views

29 replies

2 likes

  • 27008 Views
  • 29 replies
  • 2 likes

Random suggested songs

I've been using Spotify free for probably over a year now but just today while listening to The Lonely Island on shuffle, random Top 40 songs were popping in as "suggested songs". I use Spotify as single-artist stations, any suggestions on how to cur...

Newbie

I've been using Spotify free for probably over a year now but just today while listening to The Lonely Island on shuffle, random Top 40 songs were popping in as "suggested songs". I use Spotify as si...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes

spotify on ipod- NO DEVICES TAB

I was trying to sync my songs onto my older ipod (there are instructions for this process online), but in the current version of spotify there is no deviced tab under which to select my ipod. is there any other way to get my music on the ipod? when i...

Newbie

I was trying to sync my songs onto my older ipod (there are instructions for this process online), but in the current version of spotify there is no deviced tab under which to select my ipod. is ther...

bwarren97

Regular

551 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! from free to premium

Hello,first of all, sorry if my english isn't that good i'm from germany.i used spotify premium for ca 2 years now and i payed it over itunes. yesterday when it would extend automatically i didn't have enough money and clicked downgrade to free so i ...

Newbie

Hello, first of all, sorry if my english isn't that good i'm from germany. i used spotify premium for ca 2 years now and i payed it over itunes. yesterday when it would extend automatically i ...

osornios

Spotify Star

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

I can't go premium from the app

I love the app but when I go to upgrade to premium I can only do it from the Apple Store currency not from your website but only from the App so right now I can't listen to my favourite music in my order because I can't find a "upgrade to premium" in...

Newbie

I love the app but when I go to upgrade to premium I can only do it from the Apple Store currency not from your website but only from the App so right now I can't listen to my favourite music in my o...

osornios

Spotify Star

825 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Make the Artist's Name Bigger/Brighter on Locked Screen (iPhone)

The artist's name on the locked screen is too tiny and grey. If I'm running, for example, which is when I mostly used Spotify, I have to unlock the phone to see who the artist is, or stop running. Instead of pale gray make it blue or something. I mea...

Regular

The artist's name on the locked screen is too tiny and grey.  If I'm running, for example, which is when I mostly used Spotify, I have to unlock the phone to see who the artist is, or stop runni...

osornios

Spotify Star

942 Views

1 replies

2 likes

  • 942 Views
  • 1 replies
  • 2 likes

Recently played artists under me tab not updating

Looked all over the forums for an answer. Under the me tab, my recently played artists have not updated in over three weeks. Same thing when I go to a friends profile. Is this a known issue? It seemed to happen when the the top ten track disappeared.

Casual Listener

Looked all over the forums for an answer. Under the me tab, my recently played artists have not updated in over three weeks. Same thing when I go to a friends profile. Is this a known issue? It s...

brinke

Regular

23022 Views

107 replies

13 likes

bugs
  • 23022 Views
  • 107 replies
  • 13 likes

How to delete all offline music?

Hi- My iPhone is low on memory and so I need to find all the music I've made available offline and delete it.Help?Thanks!Carlo

Newbie

Hi-   My iPhone is low on memory and so I need to find all the music I've made available offline and delete it. Help? Thanks! Carlo 

iwritealot

Casual Listener

1244 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't log in on IOS app but can on web site?

Hi, when trying to log in on my iPad and iPod I am told "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account" when using the Facebook login it says " you have already authorised Spotify" if...

Newbie

Hi, when trying to log in on my iPad and iPod I am told  "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account"  when using the F...

Acreeves87

Newbie

1125 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Can't sign into 2 devices

I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've just changed it and my wifi is working fine.

Newbie

I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've j...

osornios

Spotify Star

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

Lost all My Songs/albums

Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.

Casual Listener

Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.

osornios

Spotify Star

494 Views

2 replies

0 likes

  • 494 Views
  • 2 replies
  • 0 likes

Can't install Spotify

I had to uninstall Spotify because I couldn't open it and now I can't reinstall it, the cloud with the arrow is there but when I press it starts thinking for like a half second then the cloud comes back. I don't know what to do..

Casual Listener

I had to uninstall Spotify because I couldn't open it and now I can't reinstall it, the cloud with the arrow is there but when I press it starts thinking for like a half second then the cloud comes b...

oligussenhoven

Casual Listener

971 Views

3 replies

0 likes

  • 971 Views
  • 3 replies
  • 0 likes