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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30714 Views

40 replies

9 likes

  • 30714 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95436 Views

115 replies

12 likes

Other
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  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293862 Views

60 replies

15 likes

  • 293862 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123772 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Can't log in on IOS app but can on web site?

Hi, when trying to log in on my iPad and iPod I am told "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account" when using the Facebook login it says " you have already authorised Spotify" if...

Newbie

Hi, when trying to log in on my iPad and iPod I am told  "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account"  when using the F...

Acreeves87

Newbie

1087 Views

4 replies

0 likes

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  • 4 replies
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Can't sign into 2 devices

I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've just changed it and my wifi is working fine.

Newbie

I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've j...

osornios

Spotify Star

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

Lost all My Songs/albums

Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.

Casual Listener

Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.

osornios

Spotify Star

469 Views

2 replies

0 likes

  • 469 Views
  • 2 replies
  • 0 likes

Can't install Spotify

I had to uninstall Spotify because I couldn't open it and now I can't reinstall it, the cloud with the arrow is there but when I press it starts thinking for like a half second then the cloud comes back. I don't know what to do..

Casual Listener

I had to uninstall Spotify because I couldn't open it and now I can't reinstall it, the cloud with the arrow is there but when I press it starts thinking for like a half second then the cloud comes b...

oligussenhoven

Casual Listener

936 Views

3 replies

0 likes

  • 936 Views
  • 3 replies
  • 0 likes

Help with spotify, will not open on iphone

Hello! I have been a spotify user for a long time, and this has never happened to me. It started on Sunday, my app wouldnt open. So I said to myself, "oh its okay, maybe just a connection issue." and went along with my day. I tried opening it later, ...

Visitor

Hello! I have been a spotify user for a long time, and this has never happened to me. It started on Sunday, my app wouldnt open. So I said to myself, "oh its okay, maybe just a connection issue." and...

dylan_grey

Roadie

1210 Views

5 replies

1 likes

  • 1210 Views
  • 5 replies
  • 1 likes

Won't let me push the button to upgrade to premium

the button I push to upgrade to premium won't allow me to push it or have another option to push. I don't use a card, I use iTunes card so I have no other way to upgrade. I need helpppp

Newbie

the button I push to upgrade to premium won't allow me to push it or have another option to push. I don't use a card, I use iTunes card so I have no other way to upgrade. I need helpppp😫

Mattosaurus

Community Legend

3498 Views

1 replies

0 likes

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  • 1 replies
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music habits

hello is there any plans to introduce a "flow" option? i mean to play random music "no stop" based on my spotify musical habits.or is there any way for example to make a connection to lastfm scrobbling and play artists based on lastfm?

Music Fan

hello   is there any plans to introduce a "flow" option? i mean to play random music "no stop" based on my spotify musical habits. or is there any way for example to make a connection to last...

Hubo

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Verizon - charging massive data fee for using Spotify on iPhone6

Since May 2016 Verizon has been charging massive data usage fees for using Spotify. In June, it was 18GB! Our normal usage is less than 3GB. My daughter got an iPhone 6 in April. No problem in April. Seriously increase data usage started in May and e...

Casual Listener

Since May 2016 Verizon has been charging massive data usage fees for using Spotify. In June, it was 18GB! Our normal usage is less than 3GB. My daughter got an iPhone 6 in April. No problem in April....

billhunt

Casual Listener

8985 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Can't go online / connect on 3g./4g

Every thing is fine on wify. But when I am trying away from home 3g/4g I can't connect. On my iPhone

Casual Listener

Every thing is fine on wify. But when I am trying away from home 3g/4g I can't connect. On my iPhone

Lindgaard

Casual Listener

3117 Views

5 replies

0 likes

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  • 5 replies
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Playlists not found

I have a playlist which I foiund a while back which I can use on my Spotify account but I can no longer find it on anyone elses when I try to find it and when I'm using my SPotify through Sonos I also can't find it... It's not my playlist so I'm not ...

Newbie

I have a playlist which I foiund a while back which I can use on my Spotify account but I can no longer find it on anyone elses when I try to find it and when I'm using my SPotify through Sonos I als...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
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Can't log into Spotify app now I've up graded phone

Since I upgraded my iPhone I can't login to Spotify. Keeps say wrong email address or password. I don't use fb to log in. I can login via the internet and my details are correct. Can someone help pls

Newbie

Since I upgraded my iPhone I can't login to Spotify. Keeps say wrong email address or password. I don't use fb to log in. I can login via the internet and my details are correct. Can someone help pls

osornios

Spotify Star

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Help

I have a family plan but it will only let us play music one at a time. Is this supposed to happen?

Newbie

I have a family plan but it will only let us play music one at a time. Is this supposed to happen?

osornios

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Login Fail connected to Facebook

So my Spotify app (iPhone 6S) logged me out. My account is connected to my Facebook and when I press the Log in with Facebook button, I receieve a login failed notification that says that I'm unable to login, "either username or password is incorrect...

Newbie

So my Spotify app (iPhone 6S) logged me out. My account is connected to my Facebook and when I press the Log in with Facebook button, I receieve a login failed notification that says that I'm unable ...

osornios

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

New phone data

Hi I recently got a new phone and I re downloaded Spotify back from my App Store,I pay each month for it and on my old phone I didn't have to be connected to wifi or my data to use Spotify if I wanted to listen from my playlist.This phone makes me co...

Newbie

Hi I recently got a new phone and I re downloaded Spotify back from my App Store, I pay each month for it and on my old phone I didn't have to be connected to wifi or my data to use Spotify if I wan...

oligussenhoven

Casual Listener

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Invalid login on iOS

I continue to try and login on my the mobile app on iOS but it continues to say password or username invalid, but yet I can log in to Spotify in the computer

Newbie

I continue to try and login on my the mobile app on iOS but it continues to say password or username invalid, but yet I can log in to Spotify in the computer

osornios

Spotify Star

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Switching from Spotify free to Family plan on Iphone

I downloaded free Spotify to IPhone. Family member wants to add me to plan. After deleting app and trying to get on plan can't. Any suggestions?

Newbie

I downloaded free Spotify to IPhone. Family member wants to add me to plan. After deleting app and trying to get on plan can't. Any suggestions?

osornios

Spotify Star

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Add multiple songs to a playlist

Hey guys..I was trying to figure it out (I do not know if it is possible) to add multiple songs to a playlist using an Iphone. I got the latest version and I just cannot do that. Please help me! =D Many thanks!

Visitor

Hey guys.. I was trying to figure it out (I do not know if it is possible) to add multiple songs to a playlist using an Iphone.  I got the latest version and I just cannot do that.   Pl...

user-removed

Not applicable

4973 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Distorted sound

When I put a song sounds normal but when I lock my iPhone, the song starts to distorting, then I just turn it on and sounds normal, it's just when the screen is locked

Casual Listener

When I put a song sounds normal but when I lock my iPhone, the song starts to distorting, then I just turn it on and sounds normal, it's just when the screen is locked

martha5sos

Casual Listener

2988 Views

2 replies

0 likes

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  • 2 replies
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Can't use anything but library after upgrading to Premium?

Brief description of the issue: I can user Spotify just fine on my desktop, I can play music on my iPhone 6 through that just fine. Whenever I try to use anything but music I've played recently through the phone, I get an error and it looks like my p...

Casual Listener

Brief description of the issue: I can user Spotify just fine on my desktop, I can play music on my iPhone 6 through that just fine. Whenever I try to use anything but music I've played recently throu...

sarahboedner

Casual Listener

724 Views

2 replies

0 likes

  • 724 Views
  • 2 replies
  • 0 likes