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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237759 Views

27 replies

5 likes

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  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Ivelina

Moderator

118973 Views

117 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2707 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305559 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130883 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Music saved

I cancelled my subscription and Spotify said it would be saved in the browse area, it is not

Casual Listener

I cancelled my subscription and Spotify said it would be saved in the browse area, it is not

315 Views

0 replies

0 likes

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Ipad login fails saying I've already created an account??

Hi there, Suddenly booted from the app now it won't let me log back in. Steps taken:reset passwordrestartedreinstalled Thanks in advance

Casual Listener

Hi there,   Suddenly booted from the app now it won't let me log back in.   Steps taken: reset password restarted reinstalled   Thanks in advance  

woofur

Casual Listener

448 Views

2 replies

0 likes

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  • 2 replies
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Playlists missing

Hi my app on iPhone 6s asked for log in details today for no reason that I know of but I did , but none of our playlists are there. Please help !!

Newbie

Hi my app on iPhone 6s asked for log in details today for no reason that I know of but I did , but none of our playlists are there. Please help !!

Astame

Community Legend

388 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Trying to understand difference between streaming and syncing

Can someone please explain the difference between streaming and syncing? Am I right in thinking streaming is when you are playing something with an Internet connection and syncing is for when you press the 'available offline' switch and it actually d...

Music Fan

Can someone please explain the difference between streaming and syncing? Am I right in thinking streaming is when you are playing something with an Internet connection and syncing is for when yo...

KOOLV

Newbie

4491 Views

2 replies

0 likes

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  • 2 replies
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Solved!! iPhone Can't Login

Web version login is working fine, but iPhone app login suddenly doesn't work at all even after 3 password changes.

Regular

Web version login is working fine, but iPhone app login suddenly doesn't work at all even after 3 password changes.

tcuhail

Casual Listener

1329 Views

6 replies

1 likes

  • 1329 Views
  • 6 replies
  • 1 likes

Premium gone

I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium any suggestions as to why this happened

Casual Listener

I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium an...

429 Views

0 replies

0 likes

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Pay for premium now it's gone

I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium any suggestions as to why this happened

Casual Listener

I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium an...

368 Views

0 replies

0 likes

  • 368 Views
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  • 0 likes

Spotify Crashes on iPhone

Hello! So this past weekend spotify started crashing oh my iphone 6s plus. I dunno what the problem is, as it will play a minute or two of a song and then crash. Ill start it again and the same thing happens. I have deleted and redownloaded the app a...

Newbie

Hello! So this past weekend spotify started crashing oh my iphone 6s plus. I dunno what the problem is, as it will play a minute or two of a song and then crash. Ill start it again and the same thing...

533 Views

0 replies

0 likes

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Spotify offline doesn't work

Hi !I don't know Why but on my iPhone when I put spotify offline it remains online so I use internet for listening music (sorry for my english) thank u

Newbie

Hi ! I don't know Why but on my iPhone when I put spotify offline it remains online so I use internet for listening music (sorry for my english) thank u

340 Views

0 replies

0 likes

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can't login on my iphone but can on the computer

I woke up this morning and tried to use my spotify on my iphone and it had logged me out. I went to login and it says the password is incorrect. I went and tried to login on the web version and with the same password and username I tried for my iphon...

Casual Listener

I woke up this morning and tried to use my spotify on my iphone and it had logged me out. I went to login and it says the password is incorrect. I went and tried to login on the web version and with ...

420 Views

0 replies

0 likes

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Not working

Hi ... I was juts listening to Spotify and it kicked me out and will not allow me log back in ... I pay for premium . It's telling me that my username or password is Incorrect or that I don't have an account . I have reset my password twice and it's ...

Newbie

Hi ... I was juts listening to Spotify and it kicked me out and will not allow me log back in ... I pay for premium . It's telling me that my username or password is Incorrect or that I don't have an...

jennamarguerite

Casual Listener

800 Views

3 replies

3 likes

  • 800 Views
  • 3 replies
  • 3 likes

Songs stop with 1-3 seconds left on track...will not continue

Just started happening to me in the past week or so. Only on my phone not on my ps4 or computer. every song gets to within 1-3 seconds left on track and then it pauses. Hitting play doesn't start it up again, only thing that works is fast forward to ...

Newbie

Just started happening to me in the past week or so. Only on my phone not on my ps4 or computer.   every song gets to within 1-3 seconds left on track and then it pauses. Hitting play doesn't ...

513 Views

0 replies

0 likes

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Solved!! Iphone Problems

Hey.I don't really get, where I can contact the people working for Spotify so I hope this post reaches someone who knows.I just got A Premium account through the family deal. now I downloaded the app on my Iphone and wanted to listen to music and dow...

Casual Listener

Hey. I don't really get, where I can contact the people working for Spotify so I hope this post reaches someone who knows. I just got A Premium account through the family deal. now I downloaded the...

brunomusic

Casual Listener

687 Views

1 replies

0 likes

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Creating a playlist

Every time I try to add songs to a playlist it says "these tracks are currently unavailable" please help!

Newbie

Every time I try to add songs to a playlist it says "these tracks are currently unavailable" please help!

ItsJamesJ

Community Legend

473 Views

1 replies

0 likes

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  • 1 replies
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Spotify Premium through the app

I did make a thread on this, asking when will it return, but I have just read someone saying that it won't return to the app at all, is that true?

Visitor

I did make a thread on this, asking when will it return, but I have just read someone saying that it won't return to the app at all, is that true?

user-removed

Not applicable

625 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Can't get premium on my new iPhone

I couldn't get Premium on my new iphone even I've signed out already on the old one. Now both of my iPhones got "Free".

Newbie

I couldn't get Premium on my new iphone even I've signed out already on the old one.  Now both of my iPhones got "Free". 

299 Views

0 replies

0 likes

  • 299 Views
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Payment woes

So my subscription ran out 4 days ago and I put money into my account today but I don't know how to renew it. Is it automatically taken out?

Casual Listener

So my subscription ran out 4 days ago and I put money into my account today but I don't know how to renew it. Is it automatically taken out?

ItsJamesJ

Community Legend

571 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Can't Login through Facebook

Whenever I try to login through Facebook, it won't let me. Whenever I enter in the correct information the page refreshes and then clears everything that I previously put in. It starts me back at square one. I have looked through and tried everything...

Casual Listener

Whenever I try to login through Facebook, it won't let me. Whenever I enter in the correct information the page refreshes and then clears everything that I previously put in. It starts me back at squ...

user-removed

Not applicable

1148 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

spotify offline

Hi, I have a little problem... I dont know why but my 3G is activited for spotify but they say that I dont have a connection ?? So I barrely cant search for music if I don't have wifi... HELPPPPP

Casual Listener

Hi, I have a little problem... I dont know why but my 3G is activited for spotify but they say that I dont have a connection ?? So I barrely cant search for music if I don't have wifi... HELPPPPP 😞

mimi2305

Casual Listener

567 Views

2 replies

0 likes

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When i unsync playlist or albums to get more space , the iOS app still claims that i have no space

The problem is as follows i reaches the horrible artificiella limit of 3333 offline tracks ( which in itself is unaceptable and unexcusable to do to a premium user ) ok.. However if i then unsync some albums or playlist and try to sync some other alb...

Roadie

The problem is as follows i reaches the horrible artificiella limit of 3333 offline tracks  ( which in itself is unaceptable and unexcusable to do to a premium user ) ok..    Howeve...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes