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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43367 Views

43 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109034 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1639 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301889 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127806 Views

19 replies

38 likes

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  • 19 replies
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Crossfade Not working On Desktop

Hi Everyone,Can't get crossfade to work on the desktop app on my mac. Works perfectly on my iphone! Any ideas? B

Casual Listener

Hi Everyone, Can't get crossfade to work on the desktop app on my mac. Works perfectly on my iphone! Any ideas?   B

510 Views

0 replies

0 likes

  • 510 Views
  • 0 replies
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Login Bugs and Wifi glitches

The app has been freezing whenever I try to login on my Iphone 6s, either with facebook or the username. It goes to the loading icon (The square with dots) but can never get past that part of the process. The day before It wouldn't connect to wifi wh...

Casual Listener

The app has been freezing whenever I try to login on my Iphone 6s, either with facebook or the username.  It goes to the loading icon (The square with dots) but can never get past that part of t...

JamesGB

Gig Goer

661 Views

3 replies

0 likes

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  • 3 replies
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Paid for premium

I paid for premium but it still has my thing as free everyone says I might have updated the wrong account but I only have one. It took the money off my iTunes account. Very angry.

Newbie

I paid for premium but it still has my thing as free everyone says I might have updated the wrong account but I only have one. It took the money off my iTunes account. Very angry.

Maxim

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
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Pay Spotify Premium with Itunes Card

How do i pay for spotify premium on my phone using an itunes card instead of credit

Newbie

How do i pay for spotify premium on my phone using an itunes card instead of credit

Hubo

Community Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
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Album suddenly not available offline any more

Hi All,My albums are saved offline and were available offline until yesterday. Synced 5 days ago.Now when trying to hear them, Spotify says "Du hast noch nichts aus (Albumname) gespeichert. Speichere dieses Album, um es in 'Bibliothek' anzuzeigen. Tr...

Regular

Hi All, My albums are saved offline and were available offline until yesterday. Synced 5 days ago. Now when trying to hear them, Spotify says "Du hast noch nichts aus (Albumname) gespeichert. Speic...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
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disable multiple devices

Whenever im listening to Spotify on my iPhone my music is interrupted b/c a few other devices are available for me to listen from (i.e, another iPhone or laptop! how do i "DISABLE" that i dont want to listen to Spotify from someone else's device. At ...

Newbie

Whenever im listening to Spotify on my iPhone my music is interrupted b/c a few other devices are available for me to listen from (i.e, another iPhone or laptop! how do i "DISABLE" that i dont want t...

dylan_grey

Roadie

8636 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! Offline syncing pauses because Spotify goes idle

Have this problem every time I sync a long playlist. An error message occurs: "Spotify has paused syncing your offline playlists since it's currently idle. Open Spotify to resume syncing." Now I can't really sit and wait and be inside the app if I sy...

Newbie

Have this problem every time I sync a long playlist. An error message occurs:   "Spotify has paused syncing your offline playlists since it's currently idle. Open Spotify to resume syncing."...

Mnyb

Roadie

17784 Views

2 replies

0 likes

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problems with my Premium signature

My premium subscription was canceled, but the bill was paid, and I'm not understanding why she didn't return to work. I really need my account back, because I have to make my travels and I want to listen to music. Besides several other reasons I like...

Newbie

My premium subscription was canceled, but the bill was paid, and I'm not understanding why she didn't return to work. I really need my account back, because I have to make my travels and I want to li...

477 Views

0 replies

0 likes

  • 477 Views
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Push notifications (lack of)

Hello I have all the push notifications settings turned on (in iOS settings and in the app itself) but I they don't seem to be showing up. For instance when someone adds a track to a collaborative playlist, I get nothing. Whereas everyone else in the...

Regular

Hello   I have all the push notifications settings turned on (in iOS settings and in the app itself) but I they don't seem to be showing up. For instance when someone adds a track to a colla...

Fddc99

Newbie

1268 Views

4 replies

0 likes

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  • 4 replies
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download song with wifi connection but my cell data was bust

I have Iphone 6 and was connected to a wifi and dowloading many playlist.I receive a texto from my compagny of cell and in 1hours or 2 hours I take 3 go on the 3g instead of the wifi... and yes wifi assistance is off.Any Idea?

Newbie

I have Iphone 6 and was connected to a wifi and dowloading many playlist. I receive a texto from my compagny of cell and in 1hours or 2 hours I take 3 go on the 3g instead of the wifi... and yes wif...

timmieschaap

Composer

706 Views

1 replies

0 likes

data bust
  • 706 Views
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Problems with the payment

I try for three times to get de pay for the premium service but it doesn't change my account, only say free and I don't understand why!!! Please help me! I try with all the methods but It doesn't works

Newbie

I try for three times to get de pay for the premium service but it doesn't change my account, only say free and I don't understand why!!! Please help me! I try with all the methods but It doesn't wor...

osornios

Spotify Star

471 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Offline Tracks Gone Unsynched

I opened my Spotify the other day to see all my songs I had synched were suddenly unsynched and it was trying to resync them all. Why would this happen? Most recent iOS iPhone 6S Plus and storage isn't an issue I had over 30GB with synced music on my...

Roadie

I opened my Spotify the other day to see all my songs I had synched were suddenly unsynched and it was trying to resync them all. Why would this happen? Most recent iOS iPhone 6S Plus and storage isn...

JamesGB

Gig Goer

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
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Yamaha RX A550 not visible in devices

Hi there, I purchased my amp in March and never had an issue with connecting to Spotify via wifi at home via MacBook Pro, or 2 different iPhone 6s. Since about 2 weeks the Yamaha is not visible as a device although it is on the network as is able to ...

Newbie

Hi there,    I purchased my amp in March and never had an issue with connecting to Spotify via wifi at home via MacBook Pro, or 2 different iPhone 6s. Since about 2 weeks the Yamaha is no...

611 Views

0 replies

1 likes

  • 611 Views
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"Next up"

Why does Spotify add songs to "up next" without me telling it too????

Casual Listener

Why does Spotify add songs to "up next" without me telling it too????

Hubo

Community Legend

875 Views

3 replies

1 likes

  • 875 Views
  • 3 replies
  • 1 likes

Spotify constantly pauses when listening through headphones on iPhone

I use Pioneer headphones with my iPhone 6 and when listening to music from the Spotify app, it will constantly pause and then start playing again - mostly this happens when I put it in my pocket / face the phone down in my hand. Sometimes the track w...

Newbie

I use Pioneer headphones with my iPhone 6 and when listening to music from the Spotify app, it will constantly pause and then start playing again - mostly this happens when I put it in my pocket / fa...

560 Views

0 replies

1 likes

  • 560 Views
  • 0 replies
  • 1 likes

Solved!! Being charged in wrong currency

I have been a Premium subscriber for quite some time now, but just found out on my credit card statement that Spotify has been charging me USD14.90 per month instead of MYR14.90 per month as stated on my account details.This means Spotify has been ch...

Casual Listener

I have been a Premium subscriber for quite some time now, but just found out on my credit card statement that Spotify has been charging me USD14.90 per month instead of MYR14.90 per month as sta...

KevinMY

Casual Listener

964 Views

2 replies

0 likes

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  • 2 replies
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Premium

I am paying for premium but will not recieve on other devices in the home.

Casual Listener

I am paying for premium but will not recieve on other devices in the home.

tomasrex

Roadie

16339 Views

1 replies

0 likes

  • 16339 Views
  • 1 replies
  • 0 likes

My playlists have disappeared?

Hi,About half of my playlists have completely vanished, some that I had just been listening to earlier in the day. I've logged in and out of my account, stopped running the app, and checked other devices with no luck. Is there a way to recover my mis...

Newbie

Hi, About half of my playlists have completely vanished, some that I had just been listening to earlier in the day. I've logged in and out of my account, stopped running the app, and checked other...

Alejandar

Spotify

351 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Deleted songs help?

I know it's happened to me in the past but is there anyway to recover songs from just my general saved songs list? I just looked on my iPhone and saw song deleted and have no idea what it was. Any solution?

Casual Listener

I know it's happened to me in the past but is there anyway to recover songs from just my general saved songs list? I just looked on my iPhone and saw song deleted and have no idea what it was. Any so...

anjieeeeeeeeee

Roadie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Unable to download songs to offline

I have an iPhone 6 iOS 9.3.2 and the Spotify app will not let me download any songs. I have 4 gigs available to me and I have tried to delete the app and redownload it but nothing works.

Casual Listener

I have an iPhone 6 iOS 9.3.2 and the Spotify app will not let me download any songs. I have 4 gigs available to me and I have tried to delete the app and redownload it but nothing works.

Astame

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes