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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49938 Views
  • 15 replies
  • 36 likes
  • 49938 Views
  • 15 replies
  • 36 likes

Spotify Issues

Hello, I'm having several issues with Spotify, and was wondering if anyone is experiencing the same thing and could help me out? Please read below. 1. On the bottom of my "home" screen, it says "Spotify is currently set to offline". I've tried config...

  • Casual Listener
  • Hello, I'm having several issues with Spotify, and was wondering if anyone is experiencing the same thing and could help me out? Please read below.   1. On the bottom of my "home" screen, it s...
  • Bittencourt
  • Spotify Star
  • 596 Views
  • 5 replies
  • 0 likes
  • 596 Views
  • 5 replies
  • 0 likes

Just bought premium and it isn't working

I just bought premium for my iOS device and it isn't working. I bought it with a $15 iTunes gift card. It is still limiting me to ads and 5 skips. This is very frustrating because I spent good money on this!!

  • Newbie
  • I just bought premium for my iOS device and it isn't working. I bought it with a $15 iTunes gift card. It is still limiting me to ads and 5 skips. This is very frustrating because I spent good money ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Signing in on new device

I have a new phone and tried to sign into my account. I even tried the forgot login option, I got an email and reset my password. When I went back to Spotify to enter the new password it said login failed. When I tried to login with my username it wa...

  • Newbie
  • I have a new phone and tried to sign into my account. I even tried the forgot login option, I got an email and reset my password. When I went back to Spotify to enter the new password it said login f...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

want to log on without facebook

I recently got Spotify premium and it was all working fine and then I had to switch my phone. I reinstalled spotify and it says that I created an account through Facebook. So on my iPhone I try to log into my spotify through my facebook login page. I...

  • Newbie
  • I recently got Spotify premium and it was all working fine and then I had to switch my phone. I reinstalled spotify and it says that I created an account through Facebook. So on my iPhone I try to lo...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

cant find the serch bar

i use web spotify but i cant find the serch bar on my iphone 4 

  • Newbie
  • i use web spotify but i cant find the serch bar on my iphone 4 
  • Bittencourt
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Playing time

How do I see the playingtime (I dont really know how to translate from swedish...) of a playlist? I mean how long it is, in hours and minutes.

  • Newbie
  • How do I see the playingtime (I dont really know how to translate from swedish...) of a playlist? I mean how long it is, in hours and minutes.
  • Bittencourt
  • Spotify Star
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Help on collaborative playlist

hello everyone! last week i made a collaborative playlist for my gym so everyone in the classes can add music and listen to it, but i've detected some problems with iphone users that can neither open or find the playlist... i created it in the window...

  • Community Legend
  • hello everyone!   last week i made a collaborative playlist for my gym so everyone in the classes can add music and listen to it, but i've detected some problems with iphone users that can nei...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Clearing albums songs and saved artist

I have way to many songs albums and artist saved, how can I clear it all out without loosing my subscription

  • Casual Listener
  • I have way to many songs albums and artist saved, how can I clear it all out without loosing my subscription
  • Bittencourt
  • Spotify Star
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

Disabling device linking/syncing

I was driving home and listening to spotify on my phone in my car. Suddenly the music stops. I press play and its a completely different song. It turns out while I was listening my wife started spotify on the Amazon Echo at home and my music stopped ...

  • Casual Listener
  • I was driving home and listening to spotify on my phone in my car. Suddenly the music stops. I press play and its a completely different song. It turns out while I was listening my wife started spoti...
  • Snj832000
  • Newbie
  • 594 Views
  • 3 replies
  • 0 likes
  • multiple devices
  • 594 Views
  • 3 replies
  • 0 likes

Error 404 - Facebook is already autorisiert

Hello, at first sorry for the bad english, i'am from germany.The problem is only on my Iphone, i can't login with my facebook profile because spotify-app say that there is an Error 404, at least spotify show that it is already autorisiert by facebook...

  • Newbie
  • Hello,   at first sorry for the bad english, i'am from germany. The problem is only on my Iphone, i can't login with my facebook profile because spotify-app say that there is an Error 404, at...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Help me!!

So I logged into Spotify on my cell phone usually it's on my bf's phone. We thought it would sync from he's phone to mine with the same account. It wouldn't let me so I pressed forget password to I did that now it won't let me log in at all on my bf'...

  • Newbie
  • So I logged into Spotify on my cell phone usually it's on my bf's phone. We thought it would sync from he's phone to mine with the same account. It wouldn't let me so I pressed forget password to I d...
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Clicking "save" downloads an album?

Hello all,This is my first time posting a question because just recently bought premium. I have been able to get the hang of saving music to my library and also making specific songs/albums available offline, but recently I have ran into a problem. R...

  • Casual Listener
  • Hello all, This is my first time posting a question because just recently bought premium. I have been able to get the hang of saving music to my library and also making specific songs/albums avail...
  • prinzmaus
  • Community Legend
  • 1165 Views
  • 4 replies
  • 0 likes
  • 1165 Views
  • 4 replies
  • 0 likes

Tengo problema con entrar

Hola tengo un problema al entrar en la App dice que mi contraseña está mal y ya restaure mi contraseña y sigue sin dejarme entrar

  • Newbie
  • Hola tengo un problema al entrar en la App dice que mi contraseña está mal y ya restaure mi contraseña y sigue sin dejarme entrar 
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Problème de connexion Musixmatch

Bonjour,Musixmatch ne reconnait pas mon compte Spotify, ça fonctionne pourtant avec un autre compte que le mien ! Que faut-il faire ?Merci d'avance !

  • Newbie
  • Bonjour, Musixmatch ne reconnait pas mon compte Spotify, ça fonctionne pourtant avec un autre compte que le mien ! Que faut-il faire ? Merci d'avance !
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

I´m trying to buy Spotify Premium, but every time that I finalize the card error, but I know that´s everything okay with my card. What I need to do?

  • Newbie
  • I´m trying to buy Spotify Premium, but every time that I finalize the card error, but I know that´s everything okay with my card. What I need to do?
  • meahtenoha
  • Spotify
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Não consigo baixar playlist

Em certo momento eu não sou capaz de baixar nenhuma música a mais, sou obrigado a deletar uma playlist e adicionar a que eu desejo, mesmo sendo que meu iPod contém 12gb de espaço livre.

  • Casual Listener
  • Em certo momento eu não sou capaz de baixar nenhuma música a mais, sou obrigado a deletar uma playlist e adicionar a que eu desejo, mesmo sendo que meu iPod contém 12gb de espaço livre.
  • Bittencourt
  • Spotify Star
  • 2045 Views
  • 4 replies
  • 0 likes
  • ipod
    Playlist download problem
  • 2045 Views
  • 4 replies
  • 0 likes

no more inbox in spotify iOS app?

One of the big reasons I subscribe to Spotify's premium service is convenience, which also includes ability to send and receive songs/recommendations from friends. It appears the inbox feature has been removed -- I can't find it anywhere in the app. ...

  • Music Fan
  • One of the big reasons I subscribe to Spotify's premium service is convenience, which also includes ability to send and receive songs/recommendations from friends.    It appears the inbox...
  • 309 Views
  • 0 replies
  • 1 likes
  • 309 Views
  • 0 replies
  • 1 likes

Can't download app

I have spotify premium on my PC, but can't download app to my iPhone;(Probably because beforey Apple ID was registered in Russia, now I changed address but it's still the same, I even don't have app in my apple storeAny solution?

  • Casual Listener
  • I have spotify premium on my PC, but can't download app to my iPhone;( Probably because beforey Apple ID was registered in Russia, now I changed address but it's still the same, I even don't have ap...
  • Bittencourt
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes