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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30729 Views

40 replies

9 likes

  • 30729 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95448 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
  • 1037 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293873 Views

60 replies

15 likes

  • 293873 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123789 Views

19 replies

38 likes

  • 123789 Views
  • 19 replies
  • 38 likes

Solved!! Offline syncing pauses because Spotify goes idle

Have this problem every time I sync a long playlist. An error message occurs: "Spotify has paused syncing your offline playlists since it's currently idle. Open Spotify to resume syncing." Now I can't really sit and wait and be inside the app if I sy...

Newbie

Have this problem every time I sync a long playlist. An error message occurs:   "Spotify has paused syncing your offline playlists since it's currently idle. Open Spotify to resume syncing."...

Mnyb

Roadie

17721 Views

2 replies

0 likes

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  • 2 replies
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problems with my Premium signature

My premium subscription was canceled, but the bill was paid, and I'm not understanding why she didn't return to work. I really need my account back, because I have to make my travels and I want to listen to music. Besides several other reasons I like...

Newbie

My premium subscription was canceled, but the bill was paid, and I'm not understanding why she didn't return to work. I really need my account back, because I have to make my travels and I want to li...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Push notifications (lack of)

Hello I have all the push notifications settings turned on (in iOS settings and in the app itself) but I they don't seem to be showing up. For instance when someone adds a track to a collaborative playlist, I get nothing. Whereas everyone else in the...

Regular

Hello   I have all the push notifications settings turned on (in iOS settings and in the app itself) but I they don't seem to be showing up. For instance when someone adds a track to a colla...

Fddc99

Newbie

1238 Views

4 replies

0 likes

  • 1238 Views
  • 4 replies
  • 0 likes

download song with wifi connection but my cell data was bust

I have Iphone 6 and was connected to a wifi and dowloading many playlist.I receive a texto from my compagny of cell and in 1hours or 2 hours I take 3 go on the 3g instead of the wifi... and yes wifi assistance is off.Any Idea?

Newbie

I have Iphone 6 and was connected to a wifi and dowloading many playlist. I receive a texto from my compagny of cell and in 1hours or 2 hours I take 3 go on the 3g instead of the wifi... and yes wif...

timmieschaap

Composer

682 Views

1 replies

0 likes

data bust
  • 682 Views
  • 1 replies
  • 0 likes

Problems with the payment

I try for three times to get de pay for the premium service but it doesn't change my account, only say free and I don't understand why!!! Please help me! I try with all the methods but It doesn't works

Newbie

I try for three times to get de pay for the premium service but it doesn't change my account, only say free and I don't understand why!!! Please help me! I try with all the methods but It doesn't wor...

osornios

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Offline Tracks Gone Unsynched

I opened my Spotify the other day to see all my songs I had synched were suddenly unsynched and it was trying to resync them all. Why would this happen? Most recent iOS iPhone 6S Plus and storage isn't an issue I had over 30GB with synced music on my...

Roadie

I opened my Spotify the other day to see all my songs I had synched were suddenly unsynched and it was trying to resync them all. Why would this happen? Most recent iOS iPhone 6S Plus and storage isn...

JamesGB

Gig Goer

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Yamaha RX A550 not visible in devices

Hi there, I purchased my amp in March and never had an issue with connecting to Spotify via wifi at home via MacBook Pro, or 2 different iPhone 6s. Since about 2 weeks the Yamaha is not visible as a device although it is on the network as is able to ...

Newbie

Hi there,    I purchased my amp in March and never had an issue with connecting to Spotify via wifi at home via MacBook Pro, or 2 different iPhone 6s. Since about 2 weeks the Yamaha is no...

587 Views

0 replies

1 likes

  • 587 Views
  • 0 replies
  • 1 likes

"Next up"

Why does Spotify add songs to "up next" without me telling it too????

Casual Listener

Why does Spotify add songs to "up next" without me telling it too????

Hubo

Community Legend

852 Views

3 replies

1 likes

  • 852 Views
  • 3 replies
  • 1 likes

Spotify constantly pauses when listening through headphones on iPhone

I use Pioneer headphones with my iPhone 6 and when listening to music from the Spotify app, it will constantly pause and then start playing again - mostly this happens when I put it in my pocket / face the phone down in my hand. Sometimes the track w...

Newbie

I use Pioneer headphones with my iPhone 6 and when listening to music from the Spotify app, it will constantly pause and then start playing again - mostly this happens when I put it in my pocket / fa...

546 Views

0 replies

1 likes

  • 546 Views
  • 0 replies
  • 1 likes

Solved!! Being charged in wrong currency

I have been a Premium subscriber for quite some time now, but just found out on my credit card statement that Spotify has been charging me USD14.90 per month instead of MYR14.90 per month as stated on my account details.This means Spotify has been ch...

Casual Listener

I have been a Premium subscriber for quite some time now, but just found out on my credit card statement that Spotify has been charging me USD14.90 per month instead of MYR14.90 per month as sta...

KevinMY

Casual Listener

935 Views

2 replies

0 likes

  • 935 Views
  • 2 replies
  • 0 likes

Premium

I am paying for premium but will not recieve on other devices in the home.

Casual Listener

I am paying for premium but will not recieve on other devices in the home.

tomasrex

Roadie

15903 Views

1 replies

0 likes

  • 15903 Views
  • 1 replies
  • 0 likes

My playlists have disappeared?

Hi,About half of my playlists have completely vanished, some that I had just been listening to earlier in the day. I've logged in and out of my account, stopped running the app, and checked other devices with no luck. Is there a way to recover my mis...

Newbie

Hi, About half of my playlists have completely vanished, some that I had just been listening to earlier in the day. I've logged in and out of my account, stopped running the app, and checked other...

Alejandar

Spotify

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Deleted songs help?

I know it's happened to me in the past but is there anyway to recover songs from just my general saved songs list? I just looked on my iPhone and saw song deleted and have no idea what it was. Any solution?

Casual Listener

I know it's happened to me in the past but is there anyway to recover songs from just my general saved songs list? I just looked on my iPhone and saw song deleted and have no idea what it was. Any so...

anjieeeeeeeeee

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Unable to download songs to offline

I have an iPhone 6 iOS 9.3.2 and the Spotify app will not let me download any songs. I have 4 gigs available to me and I have tried to delete the app and redownload it but nothing works.

Casual Listener

I have an iPhone 6 iOS 9.3.2 and the Spotify app will not let me download any songs. I have 4 gigs available to me and I have tried to delete the app and redownload it but nothing works.

Astame

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

I want to change the songs that are available offline, how do I "undownload" them?

I would like to change the songs that are available to me whilst offline. I have toggled the "Available offline" button but the green arrow is still next to all of the songs in the album/playlist. I don't seem to be able to get rid of it - can you pl...

Newbie

I would like to change the songs that are available to me whilst offline.  I have toggled the "Available offline" button but the green arrow is still next to all of the songs in the album/playli...

tomasrex

Roadie

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Solved!! playing simultaneously a song on 2 or more devices

hi everyone,there are lot of services that allow to create (in lan) a kind of "radio". For example, iPhone A transmit a song and the other iPhones receive andsimultaneously play that song. I really wonder if there are this kind of services that provi...

Casual Listener

hi everyone, there are lot of services that allow to create (in lan) a kind of "radio". For example, iPhone A transmit a song and the other iPhones receive andsimultaneously play that song. I really...

maskara_snake

Casual Listener

685 Views

2 replies

0 likes

  • 685 Views
  • 2 replies
  • 0 likes

Some genres disappeared on my iPhone

Until few days ago I was able to browse and listen comedy genre on my iphone. Now comedy, Word, and K-pop genres are missing on my iphone. Anybody have any idea?

Casual Listener

Until few days ago I was able to browse and listen comedy genre on my iphone. Now comedy, Word, and K-pop genres are missing on my iphone. Anybody have any idea?

jamietdoeswork

Casual Listener

3116 Views

14 replies

1 likes

Comedy
K-pop
Word
  • 3116 Views
  • 14 replies
  • 1 likes

Solved!! Won't let me select available offline

I had a problem downloading songs to my device that I've added to my library so I unchecked avaible offline. Now when i try and toggle the switch back to make offline it untoggles straight away and won't allow me to select available offline

Casual Listener

I had a problem downloading songs to my device that I've added to my library so I unchecked avaible offline. Now when i try and toggle the switch back to make offline it untoggles straight away and w...

davmc91

Casual Listener

722 Views

2 replies

0 likes

  • 722 Views
  • 2 replies
  • 0 likes

App crashes

hi guys just letting you know that you're latest app update crashes with iOS 9 , which needs urgent attention

Newbie

hi guys just letting you know that you're latest app update crashes with iOS 9 , which needs urgent attention

rossxjohnson

Newbie

2424 Views

11 replies

5 likes

app crashes
  • 2424 Views
  • 11 replies
  • 5 likes

Playing with usb in car with iPhone 6

Spotify won't play in my when connected via sub cable. Other Spotify members with iPhone are able to play in my car. Is there a setting on iPhones that must be set a certain way for Spotify to work?

Casual Listener

Spotify won't play in my when connected via sub cable. Other Spotify members with iPhone are able to play in my car. Is there a setting on iPhones that must be set a certain way for Spotify to work?

527 Views

0 replies

0 likes

  • 527 Views
  • 0 replies
  • 0 likes