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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35826 Views
  • 15 replies
  • 36 likes
  • 35826 Views
  • 15 replies
  • 36 likes

Can't share songs to Spotify

Anytime I try and share a song to my followers on Spotify from iOS, I get an error message. If I have other networks selected while sharing, it works fine there, but I still get the Spotify error and it doesn't work there. Please help me fix this.

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  • Roadie
  • Anytime I try and share a song to my followers on Spotify from iOS, I get an error message. If I have other networks selected while sharing, it works fine there, but I still get the Spotify error and...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Bug on iPhone app

hi folks I just downloaded the iPhone app 5.7.0 on my iPhone 6 and I was unable to reset my password. When I click forgot my password it brings me to a screen where I can enter my username , but I was unable to click Into the field and my keyboard wo...

  • Casual Listener
  • hi folks    I just downloaded the iPhone app 5.7.0 on my iPhone 6 and I was unable to reset my password.  When I click forgot my password it brings me to a screen where I can enter ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

SPOTIFY PREMIUM DOESNT WORK ABROAD IOS APPLE 5 S

Hi all,MY Spotify premium account doesn't work on my mobile iPhone 5S.I'm actually abroad in Italy.My IOS software installed is actually 9.3.2.Spotify doesn't want to play any song even in offline mode. I checked the connection and it's ok. It works ...

  • Casual Listener
  • Hi all, MY Spotify premium account doesn't work on my mobile iPhone 5S. I'm actually abroad in Italy. My IOS software installed is actually 9.3.2. Spotify doesn't want to play any song even in of...
  • 11156707722
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

iPhone and premium.

So, I just got an iTunes gift card, which is the way I normally pay for premium. I've been waiting for around 3 months for this moment, and now that the time has finally come, I cannot pay through the Apple Store. I don't have a credit card either, s...

  • Newbie
  • So, I just got an iTunes gift card, which is the way I normally pay for premium. I've been waiting for around 3 months for this moment, and now that the time has finally come, I cannot pay through th...
  • Ollie082398
  • Newbie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Log in Error - 404 and also already have an account

I have been having issues logging in for a few days. It started after I logged out of my friend's account and tried to log in as me. I started receiving the 404 error when trying to log in with FB. Then I've tried my FB email and password and get err...

  • Casual Listener
  • I have been having issues logging in for a few days. It started after I logged out of my friend's account and tried to log in as me. I started receiving the 404 error when trying to log in with FB. T...
  • Bittencourt
  • Spotify Star
  • 904 Views
  • 3 replies
  • 0 likes
  • 904 Views
  • 3 replies
  • 0 likes

Login Failed

My spotify for my iphone kicked me out randomly. When i go to log in through Facebook it comes back with an error message saying login failed. Anyone else having this problem?

  • Casual Listener
  • My spotify for my iphone kicked me out randomly. When i go to log in through Facebook it comes back with an error message saying login failed. Anyone else having this problem?
  • Kmonroe92
  • Casual Listener
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes

how do i change my username on Spotify so that my friends dont search me up by my email anymore?

my username is my front part of my email and i didnt like it so i changed my email to a username i would like and its still not changed!! i would like to change my username and i have even connected my facebook account and it still didnt do anything,...

  • Newbie
  • my username is my front part of my email and i didnt like it so i changed my email to a username i would like and its still not changed!! i would like to change my username and i have even connected ...
  • driveflanger
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

"Turn off Airplane mode" message pops up EVERY time app is opened when in airplane mode -- why?

I fly frequently so I often find myself listening to saved playlists in Spotify while in airplane mode. However, EVERY single time you open the app when airplane mode is turned on, it pops up the "turn off airplane mode..." prompt, which you have to ...

  • Casual Listener
  • I fly frequently so I often find myself listening to saved playlists in Spotify while in airplane mode. However, EVERY single time you open the app when airplane mode is turned on, it pops up th...
  • 800 Views
  • 0 replies
  • 5 likes
  • 800 Views
  • 0 replies
  • 5 likes

Changed phone. Lost account

I recently upgraded my phone, I installed spotify. But when I signed in I had nothing on my account. No saved music. Doesn't even remember that I pay for premium as it advertises upgrading. It's like I've just started over.What is going on and how do...

  • Newbie
  • I recently upgraded my phone, I installed spotify. But when I signed in I had nothing on my account. No saved music. Doesn't even remember that I pay for premium as it advertises upgrading. It's like...
  • Bittencourt
  • Spotify Star
  • 658 Views
  • 1 replies
  • 0 likes
  • lost settings
    new phone
    No Premium
  • 658 Views
  • 1 replies
  • 0 likes

Can't connect to internet in IPad

I'm Spotify Premium on an IPad 2. I get a message "Spotify is set to offline." Another says "connect to intetnet and try again." I have:-checked the internet connection which is ON-I lgged out and signed on again- I powered down the IPad and restarte...

  • Newbie
  • I'm Spotify Premium on an IPad 2. I get a message "Spotify is set to offline." Another says "connect to intetnet and try again." I have: -checked the internet connection which is ON -I lgged out an...
  • Bittencourt
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Links to playlists posted on facebook no longer open in iOS app

Hello, I just updated to 5.7.0 and am no longer able to open playlists friends have posted as links on facebook. I recieve the message "Spotfy can't open this type of link on this device". I could go to my pc and follow the playlist then access it fr...

  • Newbie
  • Hello,   I just updated to 5.7.0 and am no longer able to open playlists friends have posted as links on facebook.  I recieve the message "Spotfy can't open this type of link on this devi...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! Trying to log in without Facebook but still logs in to Facebook username

HiI have 2 Spotify usernames one that I don't really use which is connected to Facebook and then the other which is a premium account and where I have all of my playlists.I recently got a new phone and I was trying to log onto Spotify, even when I pu...

  • Visitor
  • Hi I have 2 Spotify usernames one that I don't really use which is connected to Facebook and then the other which is a premium account and where I have all of my playlists. I recently got a new...
  • user-removed
  • Not applicable
  • 570 Views
  • 1 replies
  • 0 likes
  • Login troubleshoot spotify premium
  • 570 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Sorting Not available on iOS version of Spotify? Why?

I have a few playlists that have a few hundred songs, and one that is about to be 1,000 songs. It's very annoying to have to scroll all the way down to play the latest added songs when it could be easily reverted. Am I missing something? I can't find...

  • Casual Listener
  • I have a few playlists that have a few hundred songs, and one that is about to be 1,000 songs. It's very annoying to have to scroll all the way down to play the latest added songs when it could be ea...
  • Bittencourt
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Why can't I........

I will try to start a radio off of a single song; two examples..She's So Cold - The Rolling StonesFriend - GalantisIt really doesn't matter what songThe issue is, I'm using my iphone spotify and the radio will not start, it will go to the page prior ...

  • Casual Listener
  • I will try to start a radio off of a single song; two examples.. She's So Cold - The Rolling Stones Friend - Galantis It really doesn't matter what song The issue is, I'm using my iphone spo...
  • mknizeski2
  • Casual Listener
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Can't Sync Local Files

I can't sync my local files at all.. they will play on the desktop but when i try to play them on my iphone it says "song not downloaded blah blah." i have tried everything: i've got enough space on my phone, both are on the same wifi, i've deleted a...

  • Newbie
  • I can't sync my local files at all.. they will play on the desktop but when i try to play them on my iphone it says "song not downloaded blah blah." i have tried everything: i've got enough space on ...
  • Bittencourt
  • Spotify Star
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

Spotify works in normal play mode like shuffle mode. Cannot switch it off! Please help!

Hello, expecting strange problem. i attached 2 screenshots to understand that player is not in schuffle mode. But when im trying to change track by necessary buttons or swap to next track i still stay on the track which is playing. i already restarte...

  • Casual Listener
  • Hello,   expecting strange problem.   i attached 2 screenshots to understand that player is not in schuffle mode. But when im trying to change track by necessary buttons or swap to next...
  • user-removed
  • Not applicable
  • 483 Views
  • 3 replies
  • 0 likes
  • 483 Views
  • 3 replies
  • 0 likes

Solved!! Un-downloadable songs

I recently purchased spotify premium. I downloaded a playlist so i could listen to it offline on a plane trip. The majority of the songs downloaded except for a select few. Surely this isn't a liscensing problem? Any ideas as to why this is happening...

  • Regular
  • I recently purchased spotify premium. I downloaded a playlist so i could listen to it offline on a plane trip. The majority of the songs downloaded except for a select few. Surely this isn't a liscen...
  • ColonelMustard
  • Regular
  • 1839 Views
  • 4 replies
  • 0 likes
  • downloads
  • 1839 Views
  • 4 replies
  • 0 likes

loging with facebook but it allways redirected to my friends facebook

hello, once my friend signed in my iphone 6 with facebook. But now i cant log in with my fb and its allways crashes, i tryed clasik off/on strategy, alson deleted app, restart mobile and than i instaled app again, still not working. Any idea how to f...

  • Newbie
  • hello,   once my friend signed in my iphone 6 with facebook. But now i cant log in with my fb and its allways crashes, i tryed clasik off/on strategy, alson deleted app, restart mobile and tha...
  • user-removed
  • Not applicable
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Spotify video crashes when I try to load it

Whenever I try to watch one of the videos on Spotify I get a black screen and sent back to my iOS home page?

  • Casual Listener
  • Whenever I try to watch one of the videos on Spotify I get a black screen and sent back to my iOS home page?
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Disconnect between iPad and iPhone/iMac

This is probably a stupid question, so I apologize in advance, but it used to be that my iPad, iPhone, and iMac all had the same music--when I downloaded an album on one device, it would automatically appear on the other two, as well. However, in the...

  • Newbie
  • This is probably a stupid question, so I apologize in advance, but it used to be that my iPad, iPhone, and iMac all had the same music--when I downloaded an album on one device, it would automaticall...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes