Help...

[Vanessa_ced]

I'm unable to select songs to play directly and can't replay or go forward in a playlist. I was able to do this all before.. Can someone please assist

[Hubo]

Hey there! Welcome to the community!

Let's get right to the troubleshooting: Could you check for me if you still have an active subscription to Spotify Premium on your account? You can check that on this page.

Have a nice day!

[Vanessa_ced]

Hi, it says free but I got it from a promo from my internet provider. When I cancelled the service, Spotify changed to the free setting, where I heard ads etc. But I recently went back to my old provider and had the option again and opted for Spotify but not it's not working as it was..

[Hubo]

Hmmm.. I guess something must've gone wrong with the reactivation. I'd suggest you call your Internet Service Provider and ask them for support.

Good luck and have a nice day! 🙂

[Vanessa_ced]

Seems like that.. I did call them but no one knows what to do.. Says its Spotify.. 😞

Thanks so much for trying to help tho..