Equalizer broken

Reply

Equalizer broken

Samipe
Casual Listener

Plan

Premium

Country

Finland

 

Device

iPhone 7 Plus

Operating System

IOS 12

 

Equalizer-page is broken. List of presets can be scrolled, but no other functionality works (ie. can’t  tune eq-curve, can’t toggle eq on/off, can’t select preset).

10 Replies

Re: Equalizer broken

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Equalizer broken

Samipe
Casual Listener

Hello, restart did the trick. My bad, should have tried that first. Thanks!

 

The problem comes back when I select Homepod (Airplay) as the output. Running latest version which was apparently auto-updated today (8.4.72). Had no problems with the exact same use case prior today. 

Re: Equalizer broken

Rock Star 16
Rock Star 16

I'd recommend installing any pending updates to your HomePod :)

 

Try it with another internet connection or if you can with another account.

I'd also recommend checking this support article.

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Equalizer broken

KaasdeKees
Casual Listener

Same issue here. Seems like EQ controls become non-responsive when switching to Aiplay playback. Last EQ-setting and state (on/off) is applied and active in Airplay playback. But switching back to native playback for any EQ-moderations is highly inconvinent. 

 

Deserves reproducties and further analysis.

Re: Equalizer broken

kaive
Composer

Check if there is an update to the app, your version may be outdated?

Re: Equalizer broken

KaasdeKees
Casual Listener
Checked to be sure. Certainly not.

Re: Equalizer broken

granarturismo
Newbie

I’ve got the same issue with the Airplay playback on my iPhone. It corelates well with the fact you cannot change equalizer settings while playing even in the native Apple’s Music app. In the Music app, the equalizer changes would apply only if you restart the playback.

 

Apparently this has something to do with Airplay2 protocol, thus no way to change the setting during playback. Perhaps Spotify can handle this limitation in their interface better. Otherwise you need to go several times back and forth between airplay/phone output while tuning the sound. 

 

There is also apparent few-seconds delay between play/pause when streaming through Airplay from Spotify. 

Re: Equalizer broken

Remco602
Casual Listener

I have the same problem after upgrading my iPhone 6S to iOS 12.

 

Note that any equalizer setting is not applied when playing back via an Airplay device, even though it is still shown on the, frozen, equalizer page.

 

Contacted tech support with no result.

 

I Hope this will be fixed soon, as without equalizer playback through my Klipsch G17-Air has way too much bass..

Re: Equalizer broken

Novastar77
Newbie

Same problem here. Not also Airplay2 protocol, also Airplay version 1.

 

EQ gets totally stuck when connecting to any Airplay device, very annoying. All is on latest version (iOS, Spotify app and Airplay devices).

SUGGESTED POSTS