Help Wizard

Step 1




Plan; Premium

Country; US


Device; iPhone X

I don’t get service when i’m at work so i have to use the app offline which is fine, but when i end up getting service and try to use the app it automatically signs me out. not a huge deal but is very annoying considering i use the app a lot, any idea how to fix the problem?


1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Suggested posts