Help, can't add a payment card...

[Antoinelebaehl]

I'm trying to add a payment card to get spotify premium, but as I click on add payment, the page doesn't open... Please help I also tried to directly pay adding the card on the way, but the page doesn't open either.. Does anybody have a solution ?

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Have you already tried the incognito mode of your browser, or to use another browser?

[Antoinelebaehl]

Yes, when I click on add a payment, it opens the home page of the website, I tried Safari, Google Chrome ... 😞

[MichaelW]

Already tried it via your desktop?

[Antoinelebaehl]

I tried it on an iPad, iPhone, and my MacBook Pro... I have no other solution ....

[MichaelW · Accepted solution]

Then I would suggest you to get in touch with Spotify so they can check what's going wrong at your account.

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[Antoinelebaehl · Accepted solution]

I just sent an email, thank you for your answers... Have a nice day 🙂