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Help, can't add a payment card...

Solved!

Help, can't add a payment card...

I'm trying to add a payment card to get spotify premium, but as I click on add payment, the page doesn't open... Please help I also tried to directly pay adding the card on the way, but the page doesn't open either.. Does anybody have a solution ?

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Accepted Solutions
Marked as solution

Then I would suggest you to get in touch with Spotify so they can check what's going wrong at your account.

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

View solution in original post

Marked as solution

I just sent an email, thank you for your answers... Have a nice day 🙂

View solution in original post

6 Replies

Hi there,
Welcome at the Spotify Community!

 

Have you already tried the incognito mode of your browser, or to use another browser?

 

Yes, when I click on add a payment, it opens the home page of the website, I tried Safari, Google Chrome ... 😞

Already tried it via your desktop?

I tried it on an iPad, iPhone, and my MacBook Pro... I have no other solution ....

Marked as solution

Then I would suggest you to get in touch with Spotify so they can check what's going wrong at your account.

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Marked as solution

I just sent an email, thank you for your answers... Have a nice day 🙂

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