You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).
If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.
Don't forget to check your Spam Box 😉