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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398897 Views
  • 879 replies
  • 326 likes
  • 398897 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78848 Views
  • 124 replies
  • 32 likes
  • 78848 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18053 Views
  • 8 replies
  • 0 likes
  • 18053 Views
  • 8 replies
  • 0 likes

Solved!! I cant get the latest available Spotify on my iphone 6 with the latest version of iOS and Spotify?

I found that some people got the update from the settings menu and now you don't and in the livetstream it was said it is available in the UK and other countrys ? and now it isnt this is slightly unfair. RANT OVER

  • Casual Listener
  • I found that some people got the update from the settings menu and now you don't and in the livetstream it was said it is available in the UK and other countrys ? and now it isnt this is slightly unf...
  • OviiiOne
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

I have an old iPod touch... now what?

I was having trouble with the radio feature recently. I decided to de-install spotify and then re-install, since that has worked in the past. Well, apparently there isn't a version of spotify for old iPod touches anymore. I keep getting an error that...

  • Regular
  • I was having trouble with the radio feature recently. I decided to de-install spotify and then re-install, since that has worked in the past. Well, apparently there isn't a version of spotify for old...
  • LordRollin
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Spotify iPhone After "Enhanced Features" Volume/Connect

iOS version 3.1.0.2150The volume/connect button doesn't come up automatically on iPhone at the bottom of the Now Playing screen when testing the enhanced features on the latest version of the app.It comes up as soon as I launch the app on my iPad, bu...

  • Newbie
  • iOS version 3.1.0.2150 The volume/connect button doesn't come up automatically on iPhone at the bottom of the Now Playing screen when testing the enhanced features on the latest version of the app. ...
  • rbwn14
  • Casual Listener
  • 437 Views
  • 2 replies
  • 3 likes
  • 437 Views
  • 2 replies
  • 3 likes

Keine offline sync, alben der "ich folge" künstler alle wech, etc.

Hallo zusammen, eventuell könnt Ihr helfen.Ich beschreibe meine Probleme mal in chronologischer Reihenfolge: Seit einiger Zeit konnte ich keine zusätzlichen Playlists, Alben oder Künstler mehr offline synchronisieren (Platz war genug da: > 7 GB freie...

  • Regular
  • Hallo zusammen,   eventuell könnt Ihr helfen. Ich beschreibe meine Probleme mal in chronologischer Reihenfolge:   Seit einiger Zeit konnte ich keine zusätzlichen Playlists, Alben oder...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Ipad air + iphone 5 + macbook pro (mavericks) does not connect with connect

Ive had this issue for a while now, but some time ago, one day connect stopped working. none of my devices is able to find each other. I've tried to fix the error by suggestions from here, but no fix to the problem. Has anyone had similar problems? E...

  • Newbie
  • Ive had this issue for a while now, but some time ago, one day connect stopped working. none of my devices is able to find each other. I've tried to fix the error by suggestions from here, but n...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

friends not shown on iphone

Hello, I have just finished setting up my account. I have added my friends in the desktop version, but I'm not able to add / see them in the mobile app. So it's not possible to share or chat with friends on my mobile Could anyone of you guys give me ...

  • Newbie
  • Hello,   I have just finished setting up my account. I have added my friends in the desktop version, but I'm not able to add / see them in the mobile app. So it's not possible to share or chat...
  • mbac
  • Newbie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Volume slider disappear

where are the volume icon and volume slider? they both disappear, how to control the volume???

  • Casual Listener
  • where are the volume icon and volume slider? they both disappear, how to control the volume???
  • Uurakbs
  • Casual Listener
  • 862 Views
  • 2 replies
  • 0 likes
  • 862 Views
  • 2 replies
  • 0 likes

Problem with syncing

Hello. I recently purchased the 30 day Spotify Premium because I want to listen to music offline. The problem is, I've followed the instructions that are on the site, yet nothing happens. I've tried syncing with Wi-Fi and data. Only 5 of the songs ha...

  • Newbie
  • Hello.   I recently purchased the 30 day Spotify Premium because I want to listen to music offline. The problem is, I've followed the instructions that are on the site, yet nothing happens. I'...
  • user-removed
  • Not applicable
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Cl

Wh

  • Visitor
  • Wh
  • user-removed
  • Not applicable
  • 1045 Views
  • 3 replies
  • 0 likes
  • clock
    fullscreen
    iphone
    time
  • 1045 Views
  • 3 replies
  • 0 likes

Student account trouble

I tried to sign up for the student account. I entered my card number and then it said it didn't recognize me as a student at my college when I am a student. It has already charged my account twice and I still don't have the premium. Please help

  • Newbie
  • I tried to sign up for the student account. I entered my card number and then it said it didn't recognize me as a student at my college when I am a student. It has already charged my account twice an...
  • MattSuda
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • charging my account
    student discount
    Troubleshooting
  • 392 Views
  • 1 replies
  • 0 likes

No more free spotifuggle on my i phone !!??

Can't get free listening anymore on i-phone 4s. It displays the "go premium" Spotify ad. I click on "got it", as I usually do to get rid of itand it just stays stuck.

  • Newbie
  • Can't get free listening anymore on i-phone 4s.  It displays the "go premium" Spotify ad.   I click on "got it", as I usually do to get rid of it and it just stays stuck.
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Offline playlist sync - 2 devices (ipod / ipad) different sync

Hello, I hope this is an easy one to answer.. I have quite an extensive music synced offline on my ipad. Now, when I open spotify on my iphone it also tries to sync all the songs. But I do not have the enough capacity on my iphone.. Is there a way to...

  • Visitor
  • Hello,   I hope this is an easy one to answer..   I have quite an extensive music synced offline on my ipad. Now, when I open spotify on my iphone it also tries to sync all the songs. B...
  • user-removed
  • Not applicable
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Cant control volume

I updated the app today on my iphone but when im playing music I can't find the volume icon ans I cant see the other phone sincronized with my accountSomeone help me pleaSe!!!

  • Newbie
  • I updated the app today on my iphone but when im playing music I can't find the volume icon ans I cant see the other phone sincronized with my account Someone help me pleaSe!!!
  • 184 Views
  • 0 replies
  • 1 likes
  • 184 Views
  • 0 replies
  • 1 likes

Covers Iphone 6

Hi, Can we put missing covers to a local file?....is there any way to achieve this?... Thanks.

  • Casual Listener
  • Hi,   Can we put missing covers to a local file?....is there any way to achieve this?...   Thanks.
  • marcometal
  • Casual Listener
  • 306 Views
  • 4 replies
  • 0 likes
  • 306 Views
  • 4 replies
  • 0 likes

Solved!! Spotify running

I see everyone talking about the Spotify Running feature. What is this?

  • Regular
  • I see everyone talking about the Spotify Running feature. What is this?
  • DasPeter
  • Community Legend
  • 907 Views
  • 1 replies
  • 0 likes
  • Spotify running
  • 907 Views
  • 1 replies
  • 0 likes

change the country

Hello,How many times can I change my country in spotify free? And how can I do it?Thank you so much!

  • Newbie
  • Hello, How many times can I change my country in spotify free? And how can I do it? Thank you so much!
  • DasPeter
  • Community Legend
  • 1002 Views
  • 1 replies
  • 1 likes
  • 1002 Views
  • 1 replies
  • 1 likes

Solved!! Problem with image

Hello everyone, i have a problem with Spotify on my iPhone. Why it is like this now? Usually the picture is much bigger. Thanks for your help.

IMG_5264[1].PNG
  • Casual Listener
  • Hello everyone, i have a problem with Spotify on my iPhone.  Why it is like this now? Usually the picture is much bigger.  Thanks for your help.      
  • user-removed
  • Not applicable
  • 330 Views
  • 5 replies
  • 0 likes
  • 330 Views
  • 5 replies
  • 0 likes

Solved!! playing a station continously

I am a premium customer. When playing a sation, after one song Spotify quits!

  • Regular
  • I am a premium customer. When playing a sation, after one song Spotify quits!
  • 12161232002
  • Casual Listener
  • 349 Views
  • 8 replies
  • 0 likes
  • 349 Views
  • 8 replies
  • 0 likes

Bad sound quality compared to windows version

I use spotify premium for all my audio.At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances.I noticed when I play spotify music on the minix (spdif passthrough to my deno...

  • Casual Listener
  • I use spotify premium for all my audio. At this moment I have a win8.1 htpc and my new bought minix x8-h plus (android box) next to each other so I can compare performances. I noticed when I play...
  • jamienieuwland1
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Offline mode syncs just half the songs

Hello, i have a problem that even though i listened to this list for about 20 times, and never skipped a song, just half of my songs are downloaded so i can use them on my offline list. This is the only list i have available on offline mode and it ha...

  • Newbie
  • Hello, i have a problem that even though i listened to this list for about 20 times, and never skipped a song, just half of my songs are downloaded so i can use them on my offline list. This is the o...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes