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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37318 Views

41 replies

10 likes

  • 37318 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102947 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1316 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299267 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126050 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! Black Screen

Hello, My spotify App on my phone will open, however when it does open, it just goes to a highlighted black screen. I have deleted the app from my phone and reinstalled, however the problem is persistant. I am unable to use the app at this point and ...

Casual Listener

Hello,   My spotify App on my phone will open, however when it does open, it just goes to a highlighted black screen. I have deleted the app from my phone and reinstalled, however the problem ...

MattSuda

Spotify Star

3977 Views

3 replies

0 likes

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  • 3 replies
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Playlist disappears with 3G connection.

Hi, So, not sure if this is a feature or a fault to be honest. However, I have recently encountered a frustrating problem. I should preface this by saying, I know that there are ways to avoid this problem, I just think it shouldn't be engineered this...

Newbie

Hi,    So, not sure if this is a feature or a fault to be honest.    However, I have recently encountered a frustrating problem. I should preface this by saying, I know that t...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Using all my memory

I have somehow downloaded all of my playlist and used all of my phone memory. How can I set it back to only play when I am online

Casual Listener

I have somehow downloaded all of my playlist and used all of my phone memory. How can I set it back to only play when I am online

Joyk

Casual Listener

722 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

missing playlists

so hard to get to email for tec support. having the same problems is always have with my i phone 4 and spotify. i sign in and for some reason on my iphone none of my music or playlist want to show up. sign in on my ipad andu fine, but all playlists m...

Regular

so hard to get to email for tec support.  having the same problems is always have with my i phone 4 and spotify.   i sign in and for some reason on my iphone none of my music or playlist ...

ollesdotter

Spotify Legend

1640 Views

13 replies

0 likes

  • 1640 Views
  • 13 replies
  • 0 likes

My iPhone app won't download songs to offline anymore.

It has worked great for the year+ that I've had premium, and now it's just stuck in this loop. I save an album or song and the download symbol turns grey and says waiting to download but never does, or it goes red. I've just about everything that I c...

Newbie

It has worked great for the year+ that I've had premium, and now it's just stuck in this loop. I save an album or song and the download symbol turns grey and says waiting to download but never d...

jeremygoh

Community Legend

735 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Help!

I have premium on my computer but cannot get the app on my iphone to recognize the upgrade. I've tried deleting and reinstalling the app multiple times and still nothing. I am so frustrated what do i do?

Newbie

I have premium on my computer but cannot get the app on my iphone to recognize the upgrade. I've tried deleting and reinstalling the app multiple times and still nothing. I am so frustrated what do i...

cristinamunoz

Newbie

909 Views

3 replies

0 likes

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  • 3 replies
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Does a Spotify Connect Receiver on a USB stick exist?

Hello, I have a pair of Quad 9L powered speakers with built in dac.There is a usb input on the speaker for use with digital audi in (like from an amp or pc).There is also a 3.5mm jack for analogue in on the speaker too. Ideally, I would like to plug ...

Newbie

Hello,   I have a pair of Quad 9L powered speakers with built in dac. There is a usb input on the speaker for use with digital audi in (like from an amp or pc). There is also a 3.5mm jack fo...

driveflanger

Community Legend

3298 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Can no longer log into Spotify via Facebook on my ipad

On my ipad, I am unable to log into Spotify via Facebook, for the last couple of weeks. Before get to this point, it would struggle to connect despite me being online with all my other apps. what is happening now is when I choose the log via Facebook...

Regular

On my ipad, I am unable to log into Spotify via Facebook, for the last couple of weeks. Before get to this point, it would struggle to connect despite me being online with all my other apps.   ...

no31

Regular

729 Views

2 replies

0 likes

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  • 2 replies
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Premium Problem

Hello, I have recently upgraded to premium (again) and it prompted that it was not available in my region. I live in the United States and I did this through the app on my iPhone. I then went to settings and it said I will get my first month December...

Casual Listener

Hello, I have recently upgraded to premium (again) and it prompted that it was not available in my region. I live in the United States and I did this through the app on my iPhone. I then went to sett...

MattSuda

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

subscription

Good evening, I would like to know why since I made premium subscription I can not hear my music. Thanks for quick response

Newbie

Good evening, I would like to know why since I made premium subscription I can not hear my music. Thanks for quick response

MattSuda

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

[iOS] No artwork showing in offline mode

Im on iOS 9.0.2 and when im in offline mode i wont get any artworks until i go online than it shows. Im using spotify v4.2.0 and im Premium

Newbie

Im on iOS 9.0.2 and when im in offline mode i wont get any artworks until i go online than it shows.   Im using spotify v4.2.0 and im Premium

MattSuda

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Solved!! How to change playlist order

Hi everyone!I have a little problem with my playlist order for my iPhone5s. I renamed the favourites playlist simply adding a star emoji and now the order of the songs is changed: it's not 'from the newest to the oldest' anymore... now it shows me th...

Newbie

Hi everyone! I have a little problem with my playlist order for my iPhone5s. I renamed the favourites playlist simply adding a star emoji and now the order of the songs is changed: it's not 'from ...

MattSuda

Spotify Star

1216 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Artists with "The" Prefix in Name Sort Order in Album View

On iOS, in Album view, artists with "The" prefix incorrectly alphabetize to the "T" section rather than omitting the "The" prefix. The Desktop version correctly sorts these artists. Don't know if this is a "bug" or intended behavior. If the former, p...

Newbie

On iOS, in Album view, artists with "The" prefix incorrectly alphabetize to the "T" section rather than omitting the "The" prefix. The Desktop version correctly sorts these artists. Don't know i...

MattSuda

Spotify Star

1611 Views

1 replies

0 likes

Album view
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  • 1 replies
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Solved!! Time display

Hi, I am new to Spotify so this may be a dumb question. I am trying to use this for the spin class that I teach but the time elapsed display on the song keeps disappearing which is not ideal when you are trying to keep track of the time. When I tap t...

Newbie

Hi, I am new to Spotify so this may be a dumb question. I am trying to use this for the spin class that I teach but the time elapsed display on the song keeps disappearing which is not ideal when you...

MattSuda

Spotify Star

1545 Views

1 replies

2 likes

  • 1545 Views
  • 1 replies
  • 2 likes

Solved!! when adding new songs why dont they go to the top

so i just got a new phone and i added my spotify and im a premium user. when i add a new song on my starred playlist it automatically goes to the bottom but on my old phone they went to the top, now i have to go through my 400 starred + songs to get ...

Newbie

so i just got a new phone and i added my spotify and im a premium user. when i add a new song on my starred playlist it automatically goes to the bottom but on my old phone they went to the top, now ...

MattSuda

Spotify Star

726 Views

1 replies

0 likes

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  • 1 replies
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Premium account

Since I updated my iPhone I cannot get my Spotify premium to work. I have reinstalled logged in and out numerous times. My playlists are all there but premium is gone and isn't even an option. I sent in a request for help but haven't heard back. I'm ...

Newbie

Since I updated my iPhone I cannot get my Spotify premium to work. I have reinstalled logged in and out numerous times. My playlists are all there but premium is gone and isn't even an option. I sent...

MattSuda

Spotify Star

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Giftcard

I brought a Giftcard, activated it but it isn't working. I have dried everything......

Newbie

I brought a Giftcard, activated it but it isn't working. I have dried everything......

MattSuda

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Paid for Premium but still on Free

I paid for premium on the 19th but I'm still on free. I have logged out of my Spotify account. I have uninstalled the app and reinstalled it, but still nothing will work. Does anyone have any advice on how to get my account back to premium? I have be...

Newbie

I paid for premium on the 19th but I'm still on free. I have logged out of my Spotify account. I have uninstalled the app and reinstalled it, but still nothing will work. Does anyone have any advice ...

MattSuda

Spotify Star

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Waiting for premium Premium

I paid for premium earlier but it's still not updated my profile? How long does this usually take?

Newbie

I paid for premium earlier but it's still not updated my profile? How long does this usually take?

MattSuda

Spotify Star

569 Views

1 replies

0 likes

Premium payment
  • 569 Views
  • 1 replies
  • 0 likes

I got Spotify free with Vodafone but changed from perineum account to free even tho It should befree

I got my account free for life when I took out a contract with Vodafone but now it's gone it's coming up free why is this it changed when I went on holidays and I never got it back

Casual Listener

I got my account free for life when I took out a contract with Vodafone but now it's gone it's coming up free why is this it changed when I went on holidays and I never got it back

MattSuda

Spotify Star

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes