Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232568 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
114152 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
442993 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303935 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have just got an iPad Pro and can't run Spotify. I have followed the instructions in other threads for a clean install, although you can't get much cleaner than a new machine ;-). I am (obviously) using the latest version from the App Store. It ope...
I have just got an iPad Pro and can't run Spotify. I have followed the instructions in other threads for a clean install, although you can't get much cleaner than a new machine ;-). I am (obvio...
Spotify Star
586 Views
2 replies
0 likes
The Spotify iPad Pro application crashes as soon as I try to open it.
The Spotify iPad Pro application crashes as soon as I try to open it.
Spotify Star
1202 Views
6 replies
1 likes
Hello, spotify don't load corrzctmy and crash just after the black screen with the logo.same result after reinstall. thanks for your help.
Hello, spotify don't load corrzctmy and crash just after the black screen with the logo. same result after reinstall. thanks for your help.
Spotify Star
2997 Views
6 replies
0 likes
Hi, having Spotify on my phone and a apple device used at home, when I am out of home and my gf is at home and we both want to use spotify, connect keeps jumping on each other device. Every time I have to select my own device, thus interrupting her l...
Hi, having Spotify on my phone and a apple device used at home, when I am out of home and my gf is at home and we both want to use spotify, connect keeps jumping on each other device. Every time I ha...
Community Legend
470 Views
1 replies
0 likes
Cada que intento subscribirme a premium con una tarjeta de regalo me agrega tiempo unlimited pero jamás me cambia a premium, porque pasa? Y que tengo que hacer para cambiar a premium con el saldo que ya tengo
Cada que intento subscribirme a premium con una tarjeta de regalo me agrega tiempo unlimited pero jamás me cambia a premium, porque pasa? Y que tengo que hacer para cambiar a premium con el saldo que...
Newbie
828 Views
3 replies
0 likes
Hi! When I open other apps for example Wordfeud, Spotify pause and it's really annoying. Is there some settings to change?
Hi! When I open other apps for example Wordfeud, Spotify pause and it's really annoying. Is there some settings to change?
Spotify Star
870 Views
1 replies
0 likes
I'm running Spotify version 4.3.0.1426 on my iPad Air with iOS 9.1. The app crashes CONSTANTLY. Steps to reproduce: 1. Play a song, any song. 2. Listen for about 20 seconds. 3. App crashes almost every time. Or 1. Browse to an artist. 2. Scroll down ...
I'm running Spotify version 4.3.0.1426 on my iPad Air with iOS 9.1. The app crashes CONSTANTLY. Steps to reproduce: 1. Play a song, any song. 2. Listen for about 20 seconds. 3....
Spotify Star
552 Views
1 replies
0 likes
My ipad is connected by Bluetooth to either a UE Roll or JBL Charge the song appears to be playing. No sound from either the iPad or the connected device. Any ideas ?
My ipad is connected by Bluetooth to either a UE Roll or JBL Charge the song appears to be playing. No sound from either the iPad or the connected device. Any ideas ?
Community Legend
1359 Views
1 replies
0 likes
If I want to sync my local files with my iPhone 4s they're just grey and I can't listen to them. What do I do wrong? (German Screenshots) Thanks
If I want to sync my local files with my iPhone 4s they're just grey and I can't listen to them. What do I do wrong? (German Screenshots) Thanks
322 Views
0 replies
0 likes
Three family members are seeing spotify crash when we open the app. 2 are using iphone 6+1 is using iphone 5c we all have ios 9.1 installed. Have deleted and re-installed, soft resets, etc Still no joy? Can you help
Three family members are seeing spotify crash when we open the app. 2 are using iphone 6+ 1 is using iphone 5c we all have ios 9.1 installed. Have deleted and re-installed...
Community Legend
335 Views
1 replies
0 likes
Well I can't get a new password because when I sent an email to Spotify to get a new pass word and when I entered a new password it said form expired
Well I can't get a new password because when I sent an email to Spotify to get a new pass word and when I entered a new password it said form expired
Community Legend
664 Views
1 replies
0 likes
Okay, so I've seen the other posts and threads about the sorting issue and my Starred playlist looks fine on my phone and mac etc, but when I connect to my BMW via USB and open the Spotify app in iDrive, my Starred playlist is showing all my songs by...
Okay, so I've seen the other posts and threads about the sorting issue and my Starred playlist looks fine on my phone and mac etc, but when I connect to my BMW via USB and open the Spotify app in iDr...
Roadie
3363 Views
11 replies
0 likes
It seems i can't sync any song to my iPhone, all i can see is "Waiting to download" but nothing is happening. It's started when i updated my iPhone 5 software to 9.0.1. I just updated to 9.0.2 and it still doesn't work.. I notice that a lot of people...
It seems i can't sync any song to my iPhone, all i can see is "Waiting to download" but nothing is happening. It's started when i updated my iPhone 5 software to 9.0.1. I just updated to 9.0.2 ...
Newbie
910 Views
2 replies
0 likes
Have the EQ settings or sound engine changed with Spotify iOS? I noticed this seems to have coincided with the introduction of Normalization...Even with Normalization turned off - the dynamic range and audio quality of playback has significantly decr...
Have the EQ settings or sound engine changed with Spotify iOS? I noticed this seems to have coincided with the introduction of Normalization... Even with Normalization turned off - the dynamic ran...
1043 Views
0 replies
1 likes
Hi, need your help..i`ve tried to sync my local files (mp3`s) to my iphone but it wont work. I have a PC with windows 7 running and i have done the following: 1. Added my local files in Spotify on computer 2. Added them to playlists and also in offli...
Hi, need your help..i`ve tried to sync my local files (mp3`s) to my iphone but it wont work. I have a PC with windows 7 running and i have done the following: 1. Added my local files in Spotify on ...
Newbie
5009 Views
5 replies
0 likes
I'm currently facing an issue syncing songs from my Mac to my iPhone 6. I'm running the latest updates for Spotify, and I put all of my local songs on my Mac that I wanted to sync to my iPhone's Spotify app in a playlist and then chose the option for...
I'm currently facing an issue syncing songs from my Mac to my iPhone 6. I'm running the latest updates for Spotify, and I put all of my local songs on my Mac that I wanted to sync to my iPhone's Spot...
625 Views
0 replies
0 likes
So my wife and I have the same phone, and both have our own accounts. Mine recently went from the trial Premium to the paid Premium. She is currently on the free 1 month trial for Premium. Both apps show they are on 3.9.0.1054, and both show under th...
So my wife and I have the same phone, and both have our own accounts. Mine recently went from the trial Premium to the paid Premium. She is currently on the free 1 month trial for Premium. Both apps ...
Community Legend
1634 Views
10 replies
0 likes
Good afternoon, Im new here and have been using spotify for several months without any problem. I have an iphone 6plus with iOS 9.1 Since a few days, it appears that when I listen to spotify, a screen appears saying that Hannah's Iphone is connected ...
Good afternoon, Im new here and have been using spotify for several months without any problem. I have an iphone 6plus with iOS 9.1 Since a few days, it appears that when I listen t...
Casual Listener
667 Views
2 replies
0 likes
Hello all, I've been using Premium for months and have 7 gb of songs in the device. I've read that many people have came across the same issue. The songs offline or online are stopping after 1-2 mins. If I fast forward the song it continues. Is there...
Hello all, I've been using Premium for months and have 7 gb of songs in the device. I've read that many people have came across the same issue. The songs offline or online are stopping after...
532 Views
0 replies
0 likes
Hey,I've just noticed the NOW feature on the website, it let you watch video's and podcasts? But where do you find it. I really need this feature in my life Living in the Netherlands, maybe this feature isn't released here? Let me know!
Hey, I've just noticed the NOW feature on the website, it let you watch video's and podcasts? But where do you find it. I really need this feature in my life 🙂 Living in the Nethe...
Spotify Star
817 Views
3 replies
1 likes
