Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44440 Views
  • 15 replies
  • 36 likes
  • 44440 Views
  • 15 replies
  • 36 likes

Spotify switches local files to piano versions after sync

I am using an iPhone 6S with iOS 9.0.1 I'm trying to download some of my local files to my phone offline, but Spotify automatically switches some of my local files to piano/karaoke/cover versions when syncing to my phone. For example: Taylor Swift - ...

  • Newbie
  • I am using an iPhone 6S with iOS 9.0.1   I'm trying to download some of my local files to my phone offline, but Spotify automatically switches some of my local files to piano/karaoke/cover ver...
  • amrey
  • Newbie
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Cant conect with facebook

Why I cant connect to spotify with my facebook acc? When I'm trying to conect this happens:

image.png
  • Newbie
  • Why I cant connect to spotify with my facebook acc? When I'm trying to conect this happens:  
  • 314 Views
  • 0 replies
  • 1 likes
  • 314 Views
  • 0 replies
  • 1 likes

Pas de synchronisation pour le mode hors connexion

Bonjour,Impossible de passer mes playlits en hors connexionJe suis connectée en wifi sur mon iPhone, la synchronisation se lance mais tourne danse vide.J'ai desinstalle et réinstallé Spotify, ça ne fonctionne toujours pas ...

  • Newbie
  • Bonjour, Impossible de passer mes playlits en hors connexion Je suis connectée en wifi sur mon iPhone, la synchronisation se lance mais tourne danse vide. J'ai desinstalle et réinstallé Spotify, ç...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Spotify Not Playing Songs From Albums In Order

So just as the title says, lately I've been experiencing issues with playback when trying to play through entire albums. It's as if shuffle is on or something but it's not. Anyone else get this problem?

  • Casual Listener
  • So just as the title says, lately I've been experiencing issues with playback when trying to play through entire albums. It's as if shuffle is on or something but it's not. Anyone else get this probl...
  • spotifyuser1233
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

ipod shuffle

Can playlist/music on spotify premium be put onto one of the new ipod shuffles

  • Newbie
  • Can playlist/music on spotify premium be put onto one of the new ipod shuffles
  • jorgesti
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Songs dissappeared from playlist

At first I thought that the artist pulled their music down, but when someone follows my playlist, I click on the playlist from my email and all of my old songs are on it.Nick Murray - AeonMy above noted is the playlist missing many songs.

  • Newbie
  • At first I thought that the artist pulled their music down, but when someone follows my playlist, I click on the playlist from my email and all of my old songs are on it. Nick Murray - Aeon My ...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Local files won't play on iphone 6S

All local files worked previously on iphone 5s. They are standard mp4 files. Now on the 6s, the files sync and download no problem to the iphone, but do not play the musics. The timer progresses after I click play but no music plays from the phone. W...

  • Newbie
  • All local files worked previously on iphone 5s. They are standard mp4 files. Now on the 6s, the files sync and download no problem to the iphone, but do not play the musics. The timer progresses afte...
  • 449 Views
  • 0 replies
  • 2 likes
  • 449 Views
  • 0 replies
  • 2 likes

Please tell me Spotify is better than Apple Music

So, I am signed up with Apple Music and it is bugging me to death. For some reason, quite a few of my tracks/albums are unavailable via the Apple Music app (running on an iPhone) because their iCloud status is either "waiting" or "error." It seems to...

  • Newbie
  • So, I am signed up with Apple Music and it is bugging me to death. For some reason, quite a few of my tracks/albums are unavailable via the Apple Music app (running on an iPhone) because th...
  • jean3601
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

How to see playlists/albums i have listen recently ?

Yesterday in iphone when i go to Music i see the playlist/albums i have recently listen. Today this is not appearing, how can i show it again ? Has this been removed ? Thank you!

  • Gig Goer
  • Yesterday in iphone when i go to Music i see the playlist/albums i have recently listen.  Today this is not appearing, how can i show it again ? Has this been removed ?   Thank you! 
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Playlist not updated

Hello,I get a mail that there are new songs in a playlist, but when i check the app the new songs are not there.Please help

  • Newbie
  • Hello, I get a mail that there are new songs in a playlist, but when i check the app the new songs are not there. Please help
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

This Avicii ad crap

So some one at Spotify decided that spamming everyone with push notifications about Avicii was a good idea. I'm paying to use Spotify because... well, because i DON'T WANT ADS! Then there was the Daft-Punk-In-Yer-Face-promotion-thing and now this... ...

  • Casual Listener
  • So some one at Spotify decided that spamming everyone with push notifications about Avicii was a good idea. I'm paying to use Spotify because... well, because i DON'T WANT ADS! Then there was the ...
  • user-removed
  • Not applicable
  • 661 Views
  • 3 replies
  • 1 likes
  • 661 Views
  • 3 replies
  • 1 likes

Spotify not playing

Hi, just a few days back I started having this problem after playing the first song of the track the song will stop and will not play afterwards even after I click to play the second song. Today, the playlist do not play at all. No sound and the play...

  • Newbie
  • Hi, just a few days back I started having this problem after playing the first song of the track the song will stop and will not play afterwards even after I click to play the second song. Today, the...
  • 387 Views
  • 0 replies
  • 0 likes
  • No sound not playing no responds
  • 387 Views
  • 0 replies
  • 0 likes

SPOTIFY NOT WORKING OFFLINE

my spotify has not been working Offline for about 2 weeks now. I've deleted the app everyday and reinstalled it to see if that is the problem, but that does not work.trying to reach someone from spotify is none-existent, and for someone that has been...

  • Newbie
  • my spotify has not been working Offline for about 2 weeks now. I've deleted the app everyday and reinstalled it to see if that is the problem, but that does not work. trying to reach someone fr...
  • jean3601
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Manual account with facebook.

I have a Spotify account but I recently just logged on with facebook and put my details in to get the premium package. I want to link the two accounts so it's an overall account. If anyone can help it would be great as I don't want to sign up for two...

  • Newbie
  • I have a Spotify account but I recently just logged on with facebook and put my details in to get the premium package. I want to link the two accounts so it's an overall account. If anyone can help i...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Spotify issues

For the last few months Spotify has been frequently crashing on my iPad and almost all songs stop playing around the 0:04 and 0:10 second mark. I also have issues searching for songs and receive error messages. This happens on multiple wi-fi connecti...

  • Newbie
  • For the last few months Spotify has been frequently crashing on my iPad and almost all songs stop playing around the 0:04 and 0:10 second mark. I also have issues searching for songs and receive erro...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Solved!! iOS 9 cellular toggle won't stay on

Just updated to iOS 9 on iPhone 5 on AT&T. Turned off wifi and went to use cellular data and noticed the cellular toggle wouldn't stay switched to 'on'. Reset network settings, reboot: nothing. Delete app, reboot, redownload app: nothing. Log in, log...

  • Casual Listener
  • Just updated to iOS 9 on iPhone 5 on AT&T. Turned off wifi and went to use cellular data and noticed the cellular toggle wouldn't stay switched to 'on'. Reset network settings, reboot: nothing. D...
  • Eliade1
  • Casual Listener
  • 34195 Views
  • 14 replies
  • 1 likes
  • 34195 Views
  • 14 replies
  • 1 likes

Confused about skipping. (Do I get premium on my iPad for free?)

Hello guys and girls,I love to use Spotify everywhere I go. I use my one Facebook account on all my apple devices (iPhone 5, iPhone 4, and iPad 4.) For some reason when I listen to Spotify on my iPad, I am able to skip freely with no fuss. However my...

  • Newbie
  • Hello guys and girls, I love to use Spotify everywhere I go. I use my one Facebook account on all my apple devices (iPhone 5, iPhone 4, and iPad 4.) For some reason when I listen to Spotify on my iP...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Spotify Mini Player Concept

Contrate el servicio de 3 meses de spotify. Apenas llevo un mes y ya no puedo utilizar el servicio OffLine

  • Newbie
  • Contrate el servicio de 3 meses de spotify. Apenas llevo un mes y ya no puedo utilizar el servicio OffLine
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Won't play more than one track at a time (iPhone)

Spotify on iPhone won't play more than one track at a time. I have to restart the app to play each song. Also my playlists won't sync - it says that I don't have any and the Starred playlist won't even load. I have logged out and in several times as ...

  • Newbie
  • Spotify on iPhone won't play more than one track at a time.  I have to restart the app to play each song.  Also my playlists won't sync - it says that I don't have any and the Starred playl...
  • Renauer
  • Regular
  • 1088 Views
  • 5 replies
  • 1 likes
  • 1088 Views
  • 5 replies
  • 1 likes