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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

242146 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

124993 Views

119 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2981 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

307739 Views

62 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

132034 Views

19 replies

38 likes

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Radio Won't Work

I am running the newest version of Spotify and android OS and the radio has refused to work for the last 3 weeks. I am a premium member, I've installed the Spotify app and reinstalled it multiple times and nothing has fixed this. Pretty disappointed ...

Newbie

I am running the newest version of Spotify and android OS and the radio has refused to work for the last 3 weeks. I am a premium member, I've installed the Spotify app and reinstalled it multiple tim...

302 Views

0 replies

0 likes

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Spotify offline even when connected to wifi

I am unable to connect to Spotify with my iPhone w iOS 9 even when connected to wifi. I can connect when just using my cellular data. Any ideas? Spotify settings-playback - offline mode is OFF per website help.

Casual Listener

I am unable to connect to Spotify with my iPhone w iOS 9 even when connected to wifi. I can connect when just using my cellular data. Any ideas? Spotify settings-playback - offline mode is OFF per we...

jarppii_

Casual Listener

721 Views

3 replies

0 likes

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Iphone app (iphone 6S ios 9.1) camera kills Spotify

Hi, Spotify dieds when using the camera (native or Instagram) is this a Spotify bug or iOS bug??

Casual Listener

Hi,    Spotify dieds when using the camera (native or Instagram) is this a Spotify bug or iOS bug?? 

jean3601

Community Legend

705 Views

3 replies

0 likes

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Offline button doesn't appear

I just got a new phone (iphone 6) and now my offline button does not appear when I listen to different playlists.

Newbie

I just got a new phone (iphone 6) and now my offline button does not appear when I listen to different playlists. 

jean3601

Community Legend

445 Views

1 replies

0 likes

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  • 1 replies
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I need help subscribing with iTunes

I am trying to subscribe through the 99 cents for 3 months deal, and whenever I tap upgrade on my phone it still says that it will cost $12.99 I am currently only able to subscribe using my iTunes gift card that I have. BOTTOME LINE: How can I take a...

Newbie

I am trying to subscribe through the 99 cents for 3 months deal, and whenever I tap upgrade on my phone it still says that it will cost $12.99 I am currently only able to subscribe using my iTunes gi...

jean3601

Community Legend

345 Views

1 replies

0 likes

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  • 1 replies
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Thumbs up/down connected to Soundtouch

The thumbs up/down buttons are grayed out and inaccessible once I connect to my Bose Soundtouch. Why? Its a pain in the ass.

Newbie

The thumbs up/down buttons are grayed out and inaccessible once I connect to my Bose Soundtouch.  Why?  Its a pain in the ass.

383 Views

0 replies

0 likes

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My iPhone Won't Connect To My Mac Spotify

I've followed so many community instructions but no matter what I do I cannot get my iPhone to show up in the Devices section of my spotify and I'm not able to put any local files on my phone. Please help!

Newbie

I've followed so many community instructions but no matter what I do I cannot get my iPhone to show up in the Devices section of my spotify and I'm not able to put any local files on my phone. Please...

381 Views

0 replies

0 likes

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track unavailable

Why would some of my songs become unavailabe on on my iphone, while here I am listening to them on spotify through the desktop client? As an example, I have been listening to Aimee Mann's "Video" and "Guys Like Me" for a week or so on the iphone flaw...

Newbie

Why would some of my songs become unavailabe on on my iphone, while here I am listening to them on spotify through the desktop client?   As an example, I have been listening to Aimee Mann's ...

duncanreid-us

Casual Listener

594 Views

1 replies

0 likes

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PREMIUM USER - NOW NOT THE CASE SINCE CONTRACT UPGRADE

Ok, hope you can help (awaiting spotify response) Me and my Wife have SPOTIFY PREMIUM and have done for ages now and been paying the monthly amount, no issues. We upgraded last Friday to new handsets and have since gone to use SPOTIFY again and now n...

Newbie

Ok, hope you can help (awaiting spotify response)   Me and my Wife have SPOTIFY PREMIUM and have done for ages now and been paying the monthly amount, no issues. We upgraded last Friday to new...

402 Views

0 replies

0 likes

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Solved!! Newest update kills local file sync.

Spotify Version: 2.1.0.2676Account: PremiumiOS: 8.1.1iPhone: 5SMac Desktop OS: Yosemite 10.10.1Updated to the latest Spotify version yesterday. It removed all of my locally synced music (the tracks not available on Spotify, like AC/DC and Tool). Now ...

Gig Goer

Spotify Version: 2.1.0.2676 Account: Premium iOS: 8.1.1 iPhone: 5S Mac Desktop OS: Yosemite 10.10.1 Updated to the latest Spotify version yesterday. It removed all of my locally synced music ...

suito

Casual Listener

3486 Views

13 replies

1 likes

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  • 13 replies
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Solved!! Unable to login

I'm unable to login on my Ios device and on the app on mac OSX. I have a premium acount and I'm able to login on the website.

Casual Listener

I'm unable to login on my Ios device and on the app on mac OSX. I have a premium acount and I'm able to login on the website. 

Nico

Community Legend

1152 Views

5 replies

0 likes

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Imported playlist stuck waiting to download?

Where were your local files downloaded from? I went through this last night, easy fix if you know what to look for. It's not Spotify, your software or storage. I'm thinking if your local files weren't downloaded from a trusted, verified source, you w...

Casual Listener

Where were your local files downloaded from? I went through this last night, easy fix if you know what to look for. It's not Spotify, your software or storage. I'm thinking if your local files weren'...

730 Views

0 replies

0 likes

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Understanding offline playlists

Hi, I've made a playlist and enabled available offline. After syncing/downloading some songs have the green arrow, some songs doesn't, some songs are grayed out and the playlist says waiting to download. I've re-installed the app and nothing's change...

Composer

Hi,   I've made a playlist and enabled available offline. After syncing/downloading some songs have the green arrow, some songs doesn't, some songs are grayed out and the playlist says waiting...

Dasiaw419

Casual Listener

930 Views

2 replies

0 likes

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Randomly pausing

I'm wondering if anyone can help me.Everytime I put my phone (iPhone 6) in my pocket whilst Spotify is playing (through headphones) it randomly pauses and skips. It's so annoying, my phone is locked when it happens so I can't think of what it can be....

Newbie

I'm wondering if anyone can help me. Everytime I put my phone (iPhone 6) in my pocket whilst Spotify is playing (through headphones) it randomly pauses and skips. It's so annoying, my phone is locke...

421 Views

0 replies

0 likes

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Family member can't download spotify to her iPhone abroad

Hi, I just got a family subscription yesterday and sent login credentials to a family, who is abroad for a few weeks. She has her birthday today, so its a birthday gift. However she couldn't download it for her iPhone, she got a message saying someth...

Casual Listener

Hi,   I just got a family subscription yesterday and sent login credentials to a family, who is abroad for a few weeks. She has her birthday today, so its a birthday gift. However she couldn't...

251 Views

0 replies

0 likes

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unable to add songs to existing playlists

Hi all,since a couple of weeks, I am having troubles adding songs to my existing playlists (on ios). This is very annoying!!Solution anyone?thanks,D

Newbie

Hi all, since a couple of weeks, I am having troubles adding songs to my existing playlists (on ios). This is very annoying!! Solution anyone? thanks, D

303 Views

0 replies

0 likes

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Spotify wird von meinem Golf 7 nicht erkannt

Nabend zusammen, könnt ihr mir erklären, warum jede App bei meinem Golf 7 erkannt wird, nur jeden mal bekomme ich bei Spotify die Meldung, dass keine Verbindung möglich ist? Nur, wenn ich kurz vorher selber über Spotify Musik gehört habe, dann geht e...

Newbie

Nabend zusammen,   könnt ihr mir erklären, warum jede App bei meinem Golf 7 erkannt wird, nur jeden mal bekomme ich bei Spotify die Meldung, dass keine Verbindung möglich ist? Nur, wenn ich ku...

680 Views

0 replies

0 likes

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I can't login to spotify with facebook

Hello, I have ipod touch 5g ios 8.4.1 installed. I am using last version of spotify(4.4.0) as well. When I try to login with my facebook account, three dots appears on screen and app freezes at this stage and I can't pass this screen. I tired to rein...

Newbie

Hello, I have ipod touch 5g ios 8.4.1 installed. I am using last version of spotify(4.4.0) as well. When I try to login with my facebook account, three dots appears on screen and app freezes at this ...

310 Views

0 replies

0 likes

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Problems with song quality exclusively on my Account

Hello, recently i am having a disturbing problem with my account. The song quality is extremely bad only on my account on streaming or downloaded songs. I have tried resintall the app several times but it doesnt seem to work. I have tried other 3 acc...

Newbie

Hello, recently i am having a disturbing problem with my account.  The song quality is extremely bad only on my account on streaming or downloaded songs. I have tried resintall the app several t...

298 Views

0 replies

0 likes

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Ihave forgot the password to my account and the email address i registrated does not exist any more

hiI have forgot the password to my spotify account, and to get a new one you're sending it to me by email. But the email address i registrated does not exist any more. Could you please send it to me on my current email adress, [email protected]?

Casual Listener

hi I have forgot the password to my spotify account, and to get a new one you're sending it to me by email. But the email address i registrated does not exist any more. Could you please send it to m...

347 Views

0 replies

0 likes

  • 347 Views
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