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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32222 Views

40 replies

9 likes

  • 32222 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96245 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1074 Views

0 replies

0 likes

iOS
  • 1074 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294244 Views

60 replies

15 likes

  • 294244 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124005 Views

19 replies

38 likes

  • 124005 Views
  • 19 replies
  • 38 likes

Facebook automatically lowers volume iOS 9.1

Hey guys! Just updated my Facebook app today and now when playing music from my Spotify app the volume automatically lowers and raises from entering and exiting the Facebook app? Kinda annoying?!?!? I'm running iOS 9.1 with the latest Spotify and Fac...

Newbie

Hey guys! Just updated my Facebook app today and now when playing music from my Spotify app the volume automatically lowers and raises  from entering and exiting the Facebook app? Kinda annoying...

MattSuda

Spotify Star

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes

I have a premium account but it's not recognizing it

I have a premium account under Cmandou. I recently reset my password and now it's saying upgrade to premium for 12.99 when I already pay $10. Please help!!

Newbie

I have a premium account under Cmandou. I recently reset my password and now it's saying upgrade to premium for 12.99 when I already pay $10. Please help!!

MattSuda

Spotify Star

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

My saved music library disappearing

Today I noticed all of my saved music was erases, thankfully I also keep it in playlists, for different genres too, so I decided to re-save all 1454 songs again, I'd did it. So today I was listening to one of my playlists that compiles stuff from the...

Newbie

Today I noticed all of my saved music was erases, thankfully I also keep it in playlists, for different genres too, so I decided to re-save all 1454 songs again, I'd did it. So today I was listening ...

dsa_7

Roadie

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

webversion

hey a question i know somehow you can get the spotify app to work on ios 5but can't we just use the webversion ?

Roadie

hey a question  i know somehow you can get the spotify app to work on ios 5 but can't we just use the webversion ?

MattSuda

Spotify Star

1323 Views

6 replies

0 likes

  • 1323 Views
  • 6 replies
  • 0 likes

Can I still use Spotify on my old iPod?

I just found my old iPod nano and I was wondering if I can still use Spotify to put music on it like I could in the first year of Spotify?

Casual Listener

I just found my old iPod nano and I was wondering if I can still use Spotify to put music on it like I could in the first year of Spotify?

dsa_7

Roadie

4778 Views

1 replies

0 likes

  • 4778 Views
  • 1 replies
  • 0 likes

Spotify crashing on iPhone 5S

Hi there. This just started. === START OF TEMPLATE ===Brief description of the issue: Spotify crashes as soon as I click on the icon to open it on my iPhone. Steps to reproduce the issue:Click Spotify icon. It rests on a screen that says I am offline...

Newbie

Hi there. This just started.    === START OF TEMPLATE === Brief description of the issue: Spotify crashes as soon as I click on the icon to open it on my iPhone.  Steps...

dsa_7

Roadie

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Spotify does not work on iPhone anymore - but no issues on other iOS devices

Hi all, For a couple of weeks, I am having problems with Spotify on my iPhone. It first started that whenever I started playing a song, it would stop a couple of seconds before the song was over and not automatically switch to the next song either. I...

Casual Listener

Hi all,   For a couple of weeks, I am having problems with Spotify on my iPhone. It first started that whenever I started playing a song, it would stop a couple of seconds before the song was ...

dsa_7

Roadie

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

Uninstalling iOS App while Keeping Offline Tracks

I have not needed to do this yet, but I know there will come a day when I will need to uninstall and then reinstall the Spotify app. What I don't want to happen is lose the settings that I have added for offline songs and albums on my iPhone. Does an...

Visitor

I have not needed to do this yet, but I know there will come a day when I will need to uninstall and then reinstall the Spotify app. What I don't want to happen is lose the settings that I have added...

driveflanger

Community Legend

576 Views

1 replies

0 likes

iOS
Offline Access
Uninstall
  • 576 Views
  • 1 replies
  • 0 likes

Upgraded, but still on free account on IOS.

I upgraded my Spotify account via Spotify.com. Installed the Spotify app on iOS, but it is still coming up as a free account. I have uninstalled / reinstalled the app, with no success. i have tried contactingspotify via their support system, but I ne...

Newbie

I upgraded my Spotify account via Spotify.com. Installed the Spotify app on iOS, but it is still coming up as a free account. I have uninstalled / reinstalled the app, with no success.   i hav...

MattSuda

Spotify Star

689 Views

3 replies

0 likes

  • 689 Views
  • 3 replies
  • 0 likes

Premium yet shuffle won't turn off

I see so many others with this problem but what is the solution? I use my Spotify to teach classes and cannot get the Shuffle to turn off.

Newbie

I see so many others with this problem but what is the solution?  I use my Spotify to teach classes and cannot get the Shuffle to turn off.

MattSuda

Spotify Star

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

Premium family plan

I just paid for the family plan with 1 other person and we are both at work trying to play off 2 different devices and anytime either one of us presses play it pauses the other persons and plays on the current, not sure if I just wasted an extra $5 f...

Newbie

I just paid for the family plan with 1 other person and we are both at work trying to play off 2 different devices and anytime either one of us presses play it pauses the other persons and plays on t...

MattSuda

Spotify Star

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashes on ipad pro.

Spotify crashes, at startup, on ipad pro. Any suggestions?

Visitor

Spotify crashes, at startup, on ipad pro.   Any suggestions?

MattSuda

Spotify Star

3208 Views

11 replies

3 likes

  • 3208 Views
  • 11 replies
  • 3 likes

hid Cover album for less data

Can I use spotify without view the cover album to use less data ? Tks

Newbie

Can I use spotify without view the cover album to use less data ?   Tks

937 Views

0 replies

0 likes

  • 937 Views
  • 0 replies
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Spotify Running should be able to play my own playlist!!!

Hallo Spotify. I really like the running feature, but I don't undestand why I can't select my own playlist. I mean you got all the data for all the track in your database, so what the problem in calculating my playlist's BPM insted? Kind regards Ande...

Music Fan

Hallo Spotify.   I really like the running feature, but I don't undestand why I can't select my own playlist. I mean you got all the data for all the track in your database, so what the proble...

AndersSaronD

Music Fan

713 Views

2 replies

0 likes

BPM
Playlist feature
Running with spotify
  • 713 Views
  • 2 replies
  • 0 likes

Playlist trouble !!

Hi, am very new to Spotify so still learning ! Is there a way of transferring multiple songs to a playlist at once instead of pressing "add to playlist" for each individual song !! Very tedious!!!! Am on an iPhone and have no access to a desktop. Ple...

Casual Listener

Hi, am very new to Spotify so still learning ! Is there a way of transferring multiple songs to a playlist at once instead of pressing "add to playlist" for each individual song !! Very tedious!!!! A...

gaz1

Casual Listener

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Spotify family subscription

I have recently wanted to add my son to the family account. There doesn't seem to be an other to invie another? Can you help with this. I have read a few things regarding this but i'm still rather confused.

Newbie

I have recently wanted to add my son to the family account. There doesn't seem to be an other to invie another? Can you help with this. I have read a few things regarding this but i'm still rather co...

Nico

Community Legend

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

Spotify wont let me download my OWN list.

Hey, i got spotify premium. I tried too download my own starred tracks, but it won't start downloading. I've tried re-downloading spotify multiple times. And often i can't even find my own playlist on my iphone 6. I got the 9.1 update, my premium exp...

Casual Listener

Hey, i got spotify premium. I tried too download my own starred tracks, but it won't start downloading. I've tried re-downloading spotify multiple times. And often i can't even find my own playlist o...

Logicsbrother

Casual Listener

811 Views

2 replies

0 likes

  • 811 Views
  • 2 replies
  • 0 likes

Connecting..

My spotify has said "connecting.." for many hours now, and there's nothing wrong with my internet. I've updated the app, reset password, loged in/out. What to do? I'm so frustrated. Btw on my iphone 6.

Newbie

My spotify has said "connecting.." for many hours now, and there's nothing wrong with my internet. I've updated the app, reset password, loged in/out. What to do? I'm so frustrated. Btw on my iphone ...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Solved!! Can't connect ios9

Spotify won't connect on my iPad, my wife's iPad or my iPhone all running ios9.1 when I try to connect, the "connecting..." bar just stays the same and never connects. strangely tracks will play for about 10-12 seconds then pause, even though Spotify...

Casual Listener

Spotify won't connect on my iPad, my wife's iPad or my iPhone all running ios9.1   when I try to connect, the "connecting..." bar just stays the same and never connects.   strangely tra...

retro40

Casual Listener

754 Views

1 replies

0 likes

  • 754 Views
  • 1 replies
  • 0 likes

Not playing on iPhone

While working on my Mac, listening on my iPhone is not working. How can i fix?

Casual Listener

While working on my Mac, listening on my iPhone is not working.  How can i fix?

Pricilla

Spotify

1329 Views

9 replies

0 likes

  • 1329 Views
  • 9 replies
  • 0 likes