I renewed my premium subscription but it still says my last payment didn't work.

[kenyanboy218]

Apparently there were two subscriptions but one was from a while ago but this is the same account I've had forever. Can I get a refund or something.

[Astame · Accepted solution]

Hi there!

You can refund your Subscription 14 days after your payment. Just follow the link below.

https://support.spotify.com/us/contact-spotify-support/

[kenyanboy218]

where do I go to actually get the refund though

[Astame]

You go to the link below. You can only refund a payment by contacting the Spotify support team. 

https://support.spotify.com/us/contact-spotify-support/

Please mark this as a solution if I can't help you further.