Jam not working

[Skyrouter]

I can't join a jam but others can join my jam. And yes, I have logged out and logged back in. I've also uninstalled and reinstalled the app. And I don't use an add blocker. And it doesn't work on other devices either. And nothing helped

[WayneF11]

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@Skyrouter wrote:

I can't join a jam but others can join my jam. And yes, I have logged out and logged back in. I've also uninstalled and reinstalled the app. And I don't use an add blocker. And it doesn't work on other devices either. And nothing helped

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Hi,

I read your problem and I have a suggestion for this problem. To fix the issue with Jam not working, you have to try these steps:

1. Check Device Permissions: Ensure the app has the necessary permissions (e.g., location, network) to join jams.
2. Restart Devices: Restart your device and try joining the jam again.

My suggestion will help you to solve this problem. If you have any questions about this, please let me know.

Best regard,
Wayne Ford.

[david2658]

It sounds frustrating that you are unable to join a jam despite trying several troubleshooting steps like logging out reinstalling the app, and testing on different devices without ad blockers. Since these steps didn't resolve the issue, consider checking your internet connection stability or reaching out to the app's support.

[Skyrouter]

Hi. Sadly I don’t know how to reach out for the real support. I searched it and all I found out was this.

do you maybe have more informations for me?

[Skyrouter]

Sadly nothing of this worked 😞

[Novy]

Hey there @Skyrouter,

Thanks for reaching out. 

We understand you've tried reinstalling the app. However, just to confirm, have you made sure to perform a clean reinstall? This is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

If this doesn't do the trick, could you let us know if you're seeing any error message when you try to join a Jam?

In addition to that, you could also ask a friend or a family member to log in to their own account using your device to see if they can replicate this behavior as well.

Lastly, you can find all ways to reach out to our Support team on this page.

Keep us posted.

[Kris43]

Had this problem recently. I would suggest checking if you are on a blocked user list among people who are already in the jam.