Jvc stereo no control with app

[Flangstrom]

Plan

Premium

Country

 Sweden

Device

iPhone 8

Operating System

iOS 11.4.1

My Question or Issue

 When I plug in the USB cable to the phone on my JVC kd-x352bt, the stereo automatically changes the source to the Spotify app. I can’t change the song or playlist or anything. 

The Spotify version is 8.4.65.1218.

Attached a screenshot of how it looks like.

[SergioDavid]

Hey @Flangstrom, welcome to the Community!

Sorry to hear you're having trouble with this. We'll definitely be able to help out though 🙂

How long has this been going on for? Has this always happened or did it start happening recently? 

Also, if you haven't already given it a go, try a quick reinstall to see if it helps.

Let us know how it goes.

[Flangstrom]

I have had the problem since I bought the stereo. I will try your soloution and see if it helps!

[Guido]

Hey @Flangstrom.

We haven't heard back from you in a while so we are hoping that it worked!

Please let us know if it didn't, or if there is anything else that we can do for you.

Have a great day!

[Flangstrom]

Hi, sorry I havent replied. I have tried to reinstall the app but i still can’t control the music.

[Guido]

Hey @Flangstrom.

Thanks for getting back to us.

It's possible that the Firmware on your stereo is outdated. Could you find out if you can update the Firmware so it's compatible with the most recent version of Spotify?

If that doesn't help. Could you ask a friend or family member that uses Spotify as well to try to connect their device to your stereo? That way we can find out if theres something up with your mobile device, or with your stereo.

Let us know what you can discover. Have a nice day 🙂

[Flangstrom]

Hi, the stereo is updated with the latest firmware and the problems still remains.

And when i reinstalled the app, the app on the stereo takes control even if I use USB or bluetooth.

And the problem is the same for all my friends too.

[Peter]

Hey @Flangstrom.

Thanks for your feedback.

If your friends are also experiencing the same issue, then we think it might be a problem with the stereo. Is there any way you can reach out to the manufacturer and ask them for help?

Let us know if we can help with anything else in the meantime. We'll be right here 🙂

P

[hsgreenstein01]

Hi, my stereo does the same thing along with many others, i do not believe it is a stereo issue. 

[bugbiteme]

Mine too. Fix your app Spotify!!! Disable "safe" mode, as it is hazardous!!