Jvc stereo no control with app

[djquiggy]

Was there any resolution?  I have the same problem with my JVC KD-R890BT receiver.

[name777]

I'm having the same issue. KD-X255BT. Android Pie on a Pixel2 XL.Updated firmware, which did not fix the issue.

Spotify 8.4.84.874

[Peter]

Hey folks,

Thanks for getting back to us, and apologies for the delayed response!

Could you all provide us with a bit more information if you haven't already, including:

• device and OS version
• Spotify version
• receiver model
• are you playing through Bluetooth/cable?

Once we have this information, we will be able to look into this further.

Thanks! We'll be looking out for your replies.

[name777]

• Device / Os: Pixel 2XL with Android 9 (Looks like I posted in the iOS forum by accident.
• Spotify 8.4.84.874
• Receiver: JVC KD-X255BT
• Playing over Bluetooth

Thanks for your help.

[Burning_Out]

I'm getting the same issue.

Samsung J3 (2017) Android 8.0.0

Spotify 8.4.85.1006

JVC KD-R992BT

Playing via Bluetooth

The bluetooth connection works and I can hear the music from the app but it just says "Connecting" constantly so I can't use any of the additional Spotify controls from the radio. This is really annoying as it was one of the reasons I picked this stereo over some other options. Hopefully there will be a fix soon.

[HollyDams]

Hello,

Same here. Iphone user. Can connect via usb and bluetooth. Music plays well but I can’t use the phone app to launch music. Only radio button. Not practical at all and more dangerous than just looking for some music quicly on the phone.

Spotify stays on the logo page when connected. Iphone still has control over the radio since i can click on the « next music » button from the iphone control center.

[Peter]

Hey @HollyDams.

Thanks for reaching out to us about this.

Could you provide the info I requested in my previous post? Once we have that, we'll be able to pass it on to the right folks.

Thanks :)

[HollyDams]

Sure : 

• Device / Os: Iphone SE / 12.1.2
• Spotify 8.4.79.933
• Receiver: JVC KD-R891BT
• Playing over Bluetooth and usb

I just saw there’s spotify update waiting on the appstore. I’ll do it right now and let you know when i’ll try with the radio.

[Peter]

Hey @HollyDams.

Just wanted to check in with you to see if the update fixed things for you :)

Let us know! We'll be right here in case you're still needing help with this.

[HollyDams]

Yes indeed ! :D Everything works just fine now.

Thanks a lot for your help.